What We Love
- The incredible ambiance created by the amber sands, ancient rocks and majestic blue surf of Conejos Bay.
- Indulge yourself at the world-class spa featuring sensual treatments such as Bubble massage beds and more.
- Expand your culinary horizons at one of eight gourmet restaurants onsite.
Things to Know
- The resort is only 25 minutes from the airport.
- Upgrade to the Preferred Club and gain access to exclusive rooms featuring pillow menus and much more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Bordeaux
Enjoy a variety of French plates at this à la carte restaurant, which features an award-winning wine cellar.
Approximate seating capacity: 104 (social distancing: 58)
- Castaways
This a la carte restaurant serves an assortment of grilled steaks and specialties.
Approximate seating capacity: 146 (social distancing: 60)
- Cin Cin
All the flavors of the Mediterranean and Italy are served at this à la carte restaurant.
Approximate seating capacity: 92 (social distancing: 54)
- Coco Café
Sit back and relax with a premium brand coffee or snack or grab a late night bite served à la carte including pretzels, hot dogs, pizza, paninis, sandwiches, soup, chips, fruit and yogurt.
- Market Café
A buffet-style restaurant serving international specialties and classics
Approximate seating capacity: 250 (social distancing: 110)
- Oceana
Enjoy fresh seafood, grilled steaks, and specialties at this à la carte restaurant.
Approximate seating capacity: 100 (social distancing: 86)
- Spice
This à la carte restaurant specializes in Asian cuisine.
Approximate seating capacity: 84 (social distancing: 50)
- Tamarindo
This popular a la carte restaurant specializes in Mexican cuisine while providing a festive atmosphere.
Approximate seating capacity: 120 (social distancing: 70)
- Various Lounges/Bars
- Barefoot Grill
- Barracuda
- Desires
- Marlin
- Rendezvous
- Showtime
- Sky Bar
- Sugar Reef
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Beachfront
- Beauty shop/salon†
- Boutiques/stores†
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- ATM/Cash machine†
- Beachfront
- Beauty shop/salon†
- Boutiques/stores†
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Dry cleaning†
- Laundry/Valet service†
- Medical Facilities Service†
- Audiovisual Equipment†
- Business Center†
- Internet Access
- Meeting/Board Rooms†
- Say "I do" in a magnificent wedding gazebo or on the hotel's private beach. Then, adjourn with your guests to an elegant ballroom, terrace or beach for a reception to remember always. Our professional wedding coordinator will handle every detail, so you can focus on each other.
† Fees may apply
- Fitness center on-site †
The fitness center spans nearly 1,024 square feet offering a variety of equipment that includes: treadmills, exercise bicycles, universal machine, stair climbers, free weights, elliptical machines, yoga mats, Pilates, and exercise balls.
- Leisure Facilities †
Activities include Yoga, fitness classes, beach volleyball, billiars, Ping-Pong, theme nights, live musical performances and shows.
- Motorized Water Sports †Jet-skiing, scuba diving, and sport fishing are available for additional fees.
- Non-Motorized Water Sports †
Hobie cats, kayaks, water aerobics, pool volleyball, snorkeling, and paddle boarding are offered complimentary.
Additional fees apply for snorkeling.
- Spa †Secrets Spa by Pevonia offers a sublime atmosphere of pure indulgence that combines hydrotherapy and indigenous treatments to create a refreshing, invigorating, and peaceful experience. Facilities include various types of showers, saunas, steam rooms, private showers, locker area, and a relaxing garden. Treatments include various massages, body treatments, facials, manicures, pedicures, and a full service beauty salon, and Revive juice bar.
- Tennis court †There are 2 tennis courts onsite.
- Sierra Madre WaterfallsVisit the mountain ranges of Oaxaca, where the tropical rainforests of the Sierra Madre resulted in numerous waterfalls. Discover a coffee plantation where you can sample freshly made coffee and then hike through the lush jungle to El Llano Grande waterfalls, taking a dip in its invigorating waters.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9533 reviews
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Aug 25, 2025The Best Holiday Together in 21 years!
My husband and I chose this resort for our first winter holiday in 21 years. It was an amazing experience. Everything was absolutely perfect. The food was amazing! Breakfast was excellent, lunch on the beach was always very good, and our favourite place for supper from our first night to the last night was Castaways. Eden, the restaurant manager was our friend from the first hello. He made our experience unforgettable. We ate at Castaways 3 out of the 7 nights. The other restaurants were also very good, but none compared to the food and the service at Castaways. The spa was pretty amazing too! Israel was very helpful all week. The Nexus Tours guide was well connected! Tony Montana was so much fun! The whole week was very expensive, but worth every penny.
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Aug 10, 2025One of a kind!
One of the most beautiful locations you will ever see. Hotel could use an update and staff is hit or miss. However, we had a fantastic time and woke up each morning over looking a stunning bay!
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Aug 04, 2025Food is gross, Staff and surroundings are wonderful
The staff and location is really why you come here. The food and drinks are cheap and definitely not 5 star resort quality. The quality varied but overall was pretty bad food which was disappointing. I bet Hyatt ships everything in from the US because it does not taste like local quality cuisine. They also use this awful sweetener for their cocktails which just tastes like fake sugar and full of preservatives. Hard to have certain cocktails without proper simple syrup so I stuck to aperol spritz the whole time which also wasn't that great because the quality of sparking wine was also pretty bad. They could really use a decent prosecco, especially for the preferred members which are supposed to recieve "preimum" alcohol. Every member of the staff was spectacular though and very helpful and the only reason Id consider coming back. I wish I could remember all of their names but Carlos and Efrain (I think his name was) were really sweet and helpful bartenders. Housekeeping was great and the pools and ocean are phenomenal. Maybe next time I'll find good restaurants outside of the resort
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Jul 24, 2025
Great hotel, disappointing snorkeling
The location is beautiful, and the staff are among the most friendly and helpful people we have met on our travels. Unfortunately, we discovered that the during the summer months, the ocean is extremely rough with strong currents and an undertow. As a result, we were unable to do much snorkeling near the property. In general, the food was excellent.
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Jul 23, 2025
It was okay
The hotel staff were very friendly and the food and drinks were good. there was loud music that was playing outside almost every night that could be heard from our room. The rooms were outdated and so was the pool area and the gym.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryThis pool renovation has an expected completion date of Tuesday, October 4, 2022, and during this time, the main pool and the Marlin swim-up bar will be unavailable to guests. Throughout this period, the second infinity pool will remain open for guests.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.