Secrets Huatulco Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9750 reviews

• 

  Not good

  Have been going to this resort now for close to 14 years . I would have to say it has gone downhill like a landslide . Service , food , stocking up fridge to turn down service has been dismal at best . Music pounding in our room most nights from pressure washing the pool deck to functions pounding music to at least 10:30 at night . This will definitely be our last trip to this resort unfortunately.

  Dec 07, 2025
• 

  Fun in the Sun!

  My mother and I had a great 10 days at this resort for my first time here in Huatulco! I wanted a place that had lots of activities to do and place to snorkel. This place checked all the boxes, there was great snorkelling along the cove there where we saw lots of colourful fish, a sting ray and puffer fishes! The food was a bit inconsistent but found that the Spice restaurant was our favourite. It is an older building but the location and view can’t be beat. I Wanted to give a special shoutout to the entertainment staff that made this trip truly unforgettable for my mom and I!!! To Amir, Ximena, Alejandra, Alejandro, and Antonio you guys are such a fun group, thank you for the many laughs playing volleyball and taking us on a kayak and sailing tour :) Thank you so much! Janelle (the MVP ;)) and Shirley We will be back!

  Dec 07, 2025
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  Underwhelming, but we made the best of it!

  -It was our 25th wedding anniversary so we decided to treat ourselves to an upgrade by going to a Secrets. Unfortunately, it felt more like a downgrade. They never acknowledged our anniversary even though we told them when we checked in and our travel agent added it to our reservation. Lobby is hot - no fans, so no air flow -While the BEACH was undeniably gorgeous, you could not see it from the infinity edge pools or the rooms because the bushes are too high. We loved swimming in the ocean, because we are good swimmers it was easy for us. Beach is steep, sand is hot, deep and coarse. -WIFI - they have the best wifi we have ever experienced on a holiday! It works everywhere and never lags. -Hotel APP - fantastic. What a nice touch. Easy to use and quick. -POOLS -lots of towels. Lovely pools as long as you overlook all the broken tiles (there are lots). Shallow pools with good water temperature that stay open until 8pm. Chair game is live and well here. So many chairs with towels that NEVER have people sit on them all day. We never saw towels being taken away. -Huge WEDDING a big PROBLEM. Their site says that weddings by the pool are not allowed...but I guess that does not count if you are the owner's son. Our first 3 days of our holiday could have ruined our entire holiday because staff spent 3 days setting up day & night for a wedding of close to 300 people on the beach and around the pools. They constructed & stained a bridge, a dance floor, a platform for the wedding table, and a huge D.J. booth. More than 1/2 of the pools were off access to us for those three days. They also closed down three restaurants. (one moved into the Activities shelter/archery field as a makeshift burger spot in the bush. No activities or entertainment for those 3 days. All guests had to squish around and in one pool. The worst part was that the music was loud and went ALL night long until 6am the next morning. I did not sleep all night until the pounding of the bass in my chest was gone. The next day was a write off for everyone because the guests were all grumpy from lack of sleep. No warning, no apology, no compensation for anyone. The wedding had all the staff, all the good food and all the attention while the guests were an afterthought that paid their bills. Our dinner at Cin Cin that night was inedible, we had to walk out along with another couple. Not impressed. Was told that one couple left the hotel in the middle of the night and went somewhere else. -SECRET BEACH -The next day things started to improve. We decided to make the best of it and have fun despite the bad beginning to our trip. We took a walk over to the far left of the beach and took the path through the bush off property to the secret beach. Wow! Beautiful. Spent a long time looking for shells and taking photos. Dipped ourselves in the water a few times to cool off, but did not feel comfortable swimming there. At the end of our holiday another guest told us about watching a 5 foot snake eating a lizard in the piles of driftwood left by the tides. We had gone to this long beach three times. Best time to go is 4:00 and then take photos on your way back of the sun going down. The best sunset photos are from the resort's beach near the snorkelling area. FOOD - Meh. The only standout restaurant was Bordeaux where the service and all the food was wonderful. Spice had the best springrolls, chow mein and chicken on a stick. Food was hot at these two places. Their beef is tough and pork is fatty though. The rest of the venues were hit and miss...more misses though. You get very few vegetables. Soups are lukewarm or cold. Reading the menus is a guessing game...weird. Nothing special with the food, you won't gain weight. The worst one was Cin Cin where we were the first guest of the night and our table was dirty from the night before with hair, bread crumbs and olive oil on the table cloth. Food was awful there. A guest who stayed at Dreams the week before said that the food was better at Dreams. Evening entertainment was exactly the same. ROOMS - big and clean. One set of plug ins did not work. Scale and alarm clock in the room! Very firm mattress. Pillow menu. Lots of storage space. STAFF- wonderful workers, but overworked. You could tell that the wedding stressed them all out & put them in a bad spot. Once the wedding was gone, they were back to normal. ACTIVITY STAFF - Top notch once we met them after the wedding. Daniel, Ximena, Amir and the whole crew were so good at their job. Pool volleyball, pickleball, archery, appetizer demos, Spanish lessons, bingo & blackjack in the pool, water aerobics, & kayak racing in the pool. EVENING ENTERTAINMENT - very basic: bands, 3 dancing shows, and two short Perfect Couple cruise style games. The Mexican show & buffet was the best one. No Fire Show as I had seen on a few videos from last year. No party by the pools for us. No painting class as advertised online. (it was mindful colouring by the pool with crayons.) No Mariachi Band. OVERALL - if it were not for the wedding fiasco I would give it a 3.5/5. Foodies will be disappointed. Photographers will love it here. Swimmers will love the beach. We decided to make the best of it and had fun anyway. May possibly return if and when Secrets completes a much needed refresh.

  Dec 07, 2025
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  Amazing Alexandro

  oMG. We were here for a week and the pool waitress was terrible. Missing drinks and wrong drinks. Salvador saved the weekend. He was amazing and faster that the weekday waitress. Way faster Amazing. Kudos to Salvador. He was amazing way faster than all other waiters all week. Amazing. Give this Man a raise

  Dec 06, 2025
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  Unfortunately, we probably will not return, Hyatt needs to sink money here

  We have been here before, this was our 6th time. I read about all of the negative things and i am sad to say they are all true. The hotel is in dire need of repairs and updates. We stayed in a one bedroom suite swimout in building 5. Its a nice room, although highly musty and moldy smelling... some crumbling cement in the room. the decks outside of each room need to all be replaced as someone could burn their feet on this wooden deck. we threw towels down to walk on. The maids were great and room service as well and our room service attendant Enos.. so sweet. Our fav employees are: Roberto- Bell hop captain Mardonio- lobby Bar Enos- room service Lucia- housekeeping Heireberto- pool bar service Namario- market cafe Eduardo- Chief Concierge- Although wished Rolando was still there and in concierge.. These above employees certainly deserve special attention as they are wonderful people and workers and Secrets would be sorry to lose them. The Food was just OKAY and delivery of the food and service was never consistent at all. If you do not like to get up early and save your chairs. you will have big problems at this resort. we witnessed this from our swim out everyday and a few fights between guests broke out. The weather is perfect which is why many return, but for the money, there are better places to spend it at. Unless things improve, i doubt we would return.

  Dec 06, 2025