Secrets Baby Beach Aruba - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

121 reviews

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  A Relaxing and Worry Free Vacation

  Beautiful resort. Baby Beach represents one of the best Secrets resorts. The staff truly know how to make your vacation enjoyable and memorable. Our butler, Jeff, took care of all our needs/concerns. JoJo and Geenah in member services were great in getting us settled and providing club updates. The bartenders are very knowledgeable. Eduardo's espresso martinis are memorable. Rooms are clean and very comfortable. Preferred Club is worth it as the rooms are nicer and the liquor is top shelf. Restaurant menus need to be expanded particularly if you are not a seafood fan.

  Sep 11, 2025
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  Beautiful Resort, But Service Missteps Cast a Shadow

  Hello, It was an overall great experience, minus some very frustrating hiccups in the first two days. I want to share recognition for standout staff, but also highlight areas that really need improvement to elevate the experience for visitors. Disappointments Casino Closure The casino was closed during our trip — something we weren’t informed of until arrival. It was disappointing, especially since that was part of our excitement for the stay. Not the end of the world, but definitely something that should have been communicated ahead of time. Check-In Delay This was my first visit to a Secrets resort, and we were very excited. We arrived at the property a little before 1:30 pm (official check-in is 3:00 pm). Our luggage was collected at the entrance and we were escorted to the Preferred Lounge. The concierge told us our room wasn’t ready yet, and they kindly invited us to enjoy drinks and snacks. We were also introduced to our butler for the stay, Jeff. By 3:45 pm our room was still not available, and we didn’t actually get checked in until close to 4:00 pm — a full hour after the posted check-in time. Birthday Setup Failure This was the biggest letdown. I had requested a birthday setup in our room upon arrival several days prior. When we finally got into the room, there was nothing. I reached out to our butler, Jeff, who looked into it and found out that the setup had been scheduled for our last night instead of our first day. I asked for it to be corrected as soon as possible. He said it could not be done until Day 2, which I accepted. On Day 2, we left the room early to head to the beach and I messaged Jeff that we’d be gone for 3–4 hours, requesting both the birthday setup and housekeeping during that time. We came back — nothing had been done. I followed up, and he apologized. Later we left again for the pool, making the same request. Hours later we returned — still no housekeeping and no birthday setup. At that point, I called the Preferred Club concierge and asked to speak with the General Manager. I was connected to Louis, the Hotel Supervisor, who apologized and asked when our last day was. I told him, and he promised they would “take care of us” to make up for the poor experience. That never happened. No one followed up and nothing was done. While I was on that call, housekeeping finally arrived along with their supervisor to apologize. Then someone wheeled in the cake and champagne while we were standing at the door, which completely ruined the surprise I had wanted to create. After this, it became clear that we were better off handling requests ourselves because there was a serious disconnect between the butler, housekeeping, and the service team. Louis the Supervisor — you promised we’d be “taken care of” after our rocky start. Unfortunately, that never happened. That broken promise was one of the most disappointing parts of our stay. Recognition & Bright Spots To balance the above, I do want to recognize team members who went above and beyond: Housekeeping Manager: Thank you for stopping by personally to apologize for the early missteps. Secrets Beach Team: Always kept us accommodated with towels, chairs, and drinks — great service. Erwin (Preferred Club Front Desk): The MVP. He got us two fantastic reservations, including Flying Fishbone — a must-visit. Sitting practically in the ocean with fish and crabs around us was unforgettable. Highly recommend. Oceana Staff: Danise: Warm, friendly, and welcoming. Sophia: Felt like I’d known her for years. Alondra: Made an excellent mimosa. Adonis: treated us well. Preferred Club Bar Staff: Caroline: Top-notch hospitality and an amazing pistachio martini. Julianne: Another fantastic bartender, also made a great pistachio martini. Cornell: Strong Old Fashioneds and great conversation. Jay-lin (Preferred Club Pool): A superstar. She never stopped moving and always anticipated guests’ needs, even without being asked. She was the definition of great customer service. Juan (Bellhop): Helpful on arrival with our luggage and always greeting us with a smile. Tips & Observations Baby Beach: Absolutely worth it, even if you’re not a beach person. Go early (around 8:30–9:00 am) for peace and quiet before it fills up. Spa: Enjoyed a relaxing body scrub on our last night. The hydrotherapy circuit (hot tub, cold plunge, sauna, steam, small pool) was a nice touch. Discounts available through UVC coupons. Gym: Well-equipped enough for a good workout (chest machines, kettlebells, cardio equipment). Dining: Oceana was strong for breakfast and dinner. Lunch was decent. Himitsu hibachi requires reservations for the hibachi show. Buffet only available at breakfast and lunch; Preferred Club dining is sit-down for dinner. Resort Tips: 24-hour café available for late-night snacks and coffee. Get to the beach early — it gets crowded fast, especially weekends when locals arrive. Don’t mind the stray dogs on the beach — they were friendly. Bring cash for tips. Transportation: Consider renting a car. Cabs are expensive (airport ↔ resort = $65 each way, resort ↔ Wacky Wahoo = $75 each way). We skipped the UVC pitch. Others told us the “2-hour” presentation could end up eating a whole day, and we didn’t think $200 in credit was worth it. Final Thoughts After the first two days, we did enjoy ourselves, but those early experiences were frustrating and avoidable: Late check-in (room not ready until almost 4 pm). Birthday setup mishandled twice, ruining what should have been a simple surprise. Housekeeping requests ignored repeatedly. Casino closed without advance notice. Louis, the Hotel Supervisor, promised we’d be “taken care of” but never followed up. For a Preferred Club guest experience, this is unacceptable. Guests pay for an elevated standard of service, and what we received instead was miscommunication, dropped requests, and broken promises. We may return in the future, but only if management addresses these issues and ensures Preferred Club delivers the A-class service it advertises. Maybe by then we’ll finally hear back from Louis j/k.

  Sep 10, 2025
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  Secrets Aruba Getaway

  Our vacation at Secrets was absolutely amazing. The resort had just opened a month before we arrived, but that didn’t stop us from booking our vacation. The staff were so attentive and very professional. From our butler Alvin, who handled our day to day perfectly, to Tamara at Portofino restaurant who made sure we had the perfect dining experience. I’m confident this resort will do quite well and we look forward to returning at a later time.

  Sep 09, 2025
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  All-inclusive resort traveler.

  Beautiful resort but needs consistency. Definitely needs to offer a light American beer not just 2 local beers. Can’t imagine what the wait will be at the restaurants when they are at full capacity. Ran out of beer everyday at beach, only offer chairs with no umbrellas.

  Sep 09, 2025
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  Secrets review

  Overall the resort is very nice (new) just a few things 1. Adult Only pool bar closed too soon 6pm drinks 7 pm the whole pool. Unclean practices at the bar -no type of sanitizer available for the bartenders Hands for frequent cleansing. (Especially handling fruits/mint leaves etc) Stirring guests cocktails in their own containers was unsanitary. Chairs offered at beach were the most uncomfortable. Balconies have ZERO privacy. Food was pretty good throughout the resort. Drinks not always the best (had to consume way too much for enjoyment)

  Sep 08, 2025