What We Love

  • Immerse yourself in one of three cascading infinity pools. In combination with the 10-person Jacuzzi, it's easy to see why guests stay all day.
  • Unwind with indulgent spa treatments that will nourish Mindy, body and soul. 
  • Dine at one of five delicious restaurants, each of which spotlights different global cuisine. 

Things to Know

  • Adults-oriented styling caters to couples and solo travelers. 
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Enjoy 24-hour room services as part of the All-Inclusive luxury package. 
Hotel Promotions
Honeymoon Amenities
Guests celebrating their honeymoon will receive a fruit basket and a bottle of sparkling wine in the room. 

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.   

Important Information: Proof of marriage must be provided at check-in.  Offer only valid within 1 year of wedding.
 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program offers the following amenities:

• Total Gourmet Experience that delights guests with exquisite culinary offerings: daily buffet breakfast with natural juice bar, lunch, à la carte snacks, and dinner
• A welcome bottle of wine and fruit plate per stay.
• Vegan menu for lunch and dinner, available at all restaurants and room service
• Homemade hamburger menu, available at select restaurant
• National and International brands, white house wine, red house wine and cocktails from 10:00am until 2:00am
• Room Service 24 hrs.
• Tennis (unlimited use of courts during opening hours and with prior reservation). Includes equipment (balls and rackets). Appropriate tennis attire is required.
• Complimentary internet service in the rooms and common areas.
• Use of fitness center of the hote (+18 years). 
• Swimming pools and solarium.
• Activities: happenings and live moments during the day and at night
• Concierge Service
• The WellFit Experience:  the perfect balance between fun and relaxation
• Taxes and tips

Important Information:  Redemption information will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Mouth-watering teppanyaki, fine dining and international cuisine are guaranteed to impress!
OnSite Dining
  • Frattinnis
    French Cuisine. A la Carte
  • Gaijin
    Teppanyaki (reservations required).
  • Seasons
    Modern cuisine serving A la carte dinner.
  • St. Trop
    Gourmet snack lunch. A la carte dinner (only in season). 
  • Various Lounges/Bars

    - Bar One - Lobby bar
    - Bar Two - outdoor bar

  • Zango
    International cuisine (breakfast is buffet-style), A la carte lunch and dinner.
All-inclusive meal services, room service and spa treatments are just a few of the great amenities.
On-Site Amenities
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Restaurant
  • Room service
  • Sauna†
  • Spa†
  • Tennis court†
  • Water sports†

† Fees may apply

Enjoy unforgettable snorkeling adventures and relaxing poolside fun!
On-Site Recreation
  • Gym
    Life Fitness Equipment (18+)
  • Jacuzzi †
  • Pool
    Three infinity pools with heating options including Hydrotherapy.
  • Sauna †
  • Spa †
  • Steam bath †
  • Water activities †
    Snorkeling
    Diving (free demo)
    Windsurfing
    Sailing
    Kayaking

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9817 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Love Italian restaurant and the service

    I loved the Fratini restaurant and Nahun's service was the best in the hotel; it's worth going to eat at the restaurant delicious

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Service

    Great service, Pedro was very attentive and easy to talk to and friendly. Would come back based on service alone! Food was good too!

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing and worry free.

    A CHOICE WORTH MAKING! This is a resort where you have every amenity possible. Food choices, pools, spa, relaxation dancing every thing you can ask for!

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not a good experience - wouldn't recommend this resort

    This was my 7th trip to Mexico, and I was quite disappointed in the overall low quality of this resort, especially considering that it is a part of a chain of Sandos resorts. In a nutshell – don’t go to this resort, it is not worth the money – too many issues. There were plumbing issues in my room. I couldn’t use the hot and the cold water in the sink at the same time – the pressure of the cold water would go up so high that the water would fountain out of the sink. It would normally take 10-15 minutes to get hot water in the shower. Every time I would open the water in the tub it would be brown. Breakfasts were fine, but lunches and dinners were comparable to post-Covid Cuba – barely any selection of food. Room service – very poor selection, and very low quality. The only snack available on the beach between the meals was pizza of a very mediocre quality. Good things about the food – great selection of fruit at breakfast, a machine that was making juice from fresh oranges, and the Tres Leches (Three Milks) cake that was the best that I have tasted in my life (even better than the one that I had in Peru which is that cake’s origin). There weren’t enough sun beds on the beach, and absolutely no umbrellas to hide from the sun. There was about a dozen of dilapidated cabanas, most without any curtains to protect from the sun. The beach itself was great. The music by the pool was meant for the crowd of 20-year-olds. None of the older guests who I’ve talked to appreciated that loud techno banging. And there was no way to escape from the noise as the windows of the room were facing the pool, and there weren’t soundproof at all. The hotel doesn’t have a theatre for night entertainment. While I was there, they were working on the construction of an outdoor theatre. I was listening to jackhammering and drilling every day all day long (except for Sunday) while I was on the beach. The jets in the jacuzzi tub in the pool weren’t working. The jets in the jacuzzi tub at the spa weren’t working either. Instead of them they have created one huge jet in the centre of the tub which was useless. The massage at the spa was done by Ester. It was very good. The staff was trying to make the guests feel comfortable. I would like to mention the concierges Jacqueline and Gabriele who were very friendly and helpful. Also, I would like express my deep thanks to the waiter Ignacio Vazquez at the Zango restaurant (buffet). He provided a great service and really went out of his way to make me feel very welcome there. Ignacio, muchas gracias por todo, and buena suerte!

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent food and ambience

    Excellent food and ambiance. Pedro was an excellent server! Excellent recommendations! The French onion soup was superb. It came with an overcovering crust

    Nov 29, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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