What We Love

  • Immerse yourself in one of three cascading infinity pools. In combination with the 10-person Jacuzzi, it's easy to see why guests stay all day.
  • Unwind with indulgent spa treatments that will nourish Mindy, body and soul. 
  • Dine at one of five delicious restaurants, each of which spotlights different global cuisine. 

Things to Know

  • Adults-oriented styling caters to couples and solo travelers. 
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Enjoy 24-hour room services as part of the All-Inclusive luxury package. 
Hotel Promotions
Honeymoon Amenities
Guests celebrating their honeymoon will receive a fruit basket and a bottle of sparkling wine in the room. 

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.   

Important Information: Proof of marriage must be provided at check-in.  Offer only valid within 1 year of wedding.
 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program offers the following amenities:

• Total Gourmet Experience that delights guests with exquisite culinary offerings: daily buffet breakfast with natural juice bar, lunch, à la carte snacks, and dinner
• A welcome bottle of wine and fruit plate per stay.
• Vegan menu for lunch and dinner, available at all restaurants and room service
• Homemade hamburger menu, available at select restaurant
• National and International brands, white house wine, red house wine and cocktails from 10:00am until 2:00am
• Room Service 24 hrs.
• Tennis (unlimited use of courts during opening hours and with prior reservation). Includes equipment (balls and rackets). Appropriate tennis attire is required.
• Complimentary internet service in the rooms and common areas.
• Use of fitness center of the hote (+18 years). 
• Swimming pools and solarium.
• Activities: happenings and live moments during the day and at night
• Concierge Service
• The WellFit Experience:  the perfect balance between fun and relaxation
• Taxes and tips

Important Information:  Redemption information will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Mouth-watering teppanyaki, fine dining and international cuisine are guaranteed to impress!
OnSite Dining
  • Frattinnis
    French Cuisine. A la Carte
  • Gaijin
    Teppanyaki (reservations required).
  • Seasons
    Modern cuisine serving A la carte dinner.
  • St. Trop
    Gourmet snack lunch. A la carte dinner (only in season). 
  • Various Lounges/Bars

    - Bar One - Lobby bar
    - Bar Two - outdoor bar

  • Zango
    International cuisine (breakfast is buffet-style), A la carte lunch and dinner.
All-inclusive meal services, room service and spa treatments are just a few of the great amenities.
On-Site Amenities
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Restaurant
  • Room service
  • Sauna†
  • Spa†
  • Tennis court†
  • Water sports†

† Fees may apply

Enjoy unforgettable snorkeling adventures and relaxing poolside fun!
On-Site Recreation
  • Gym
    Life Fitness Equipment (18+)
  • Jacuzzi †
  • Pool
    Three infinity pools with heating options including Hydrotherapy.
  • Sauna †
  • Spa †
  • Steam bath †
  • Water activities †
    Snorkeling
    Diving (free demo)
    Windsurfing
    Sailing
    Kayaking

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9802 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Dolly was amazing!

    Dolly in the Royal Elite office was extraordinary! She was always eager to help us with any request or problem, helped us with our dinner reservations and made us feel welcome!

    Nov 15, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    return to Cancun

    This hotel is old and dated large rooms older furniture many loose tiles missing in the pool a lot of the concrete was in poor condition and paint was peeling off the ceiling in the St. Trop restaurant with flakes on the floor .At best the restaurants are average with the buffet being the one we only ate at twice as there was a limited selection. We did not eat breakfast so cannot review Japanese is the only one you can make reservations the other 2 is first come first serve. Beautiful beach not enough chairs limited lounges around the pools. Staff works hard to keep you busy the DJ feels the need to play the music so loud that all of Cancun can hear .The entertainment at Bar 2 is good to excellent but only play for less than an hour then nothing The staff are the saving grace of this resort all of the are pleasant and work hard to overcome the resorts limitations. This at besta3.5 star resort unless discounted we along with many we talked to will not be making a return trip

    Nov 15, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A great resort for fun.

    This resort was clean and lovely. The location is perfect and has a terrific beach area and two outdoor showers to wash the salt water off before you return to your chairs by the ocean or the pools. The food was very good and the entertainment team works hard to put together entertaining shows. When the DJ fires up the system in the middle pool area the acoustics are a bit insane as the base shakes the place to the point of discomfort, however, when they are in the lower pool area it is perfect and fun. Do visit the spa while you are here. It is very relaxing and enjoyable. Mily took great care of my massage and mini facial and she is very skilled. It was the perfect way to end my week at the resort.

    Nov 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Bar Two for a great experience!

    The service at Bar Two is excellent and you need to seek out Daniel, Rocio, and Eduardo. They are all great and will take care of you.

    Nov 10, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Loud! Damp, moldy, bad food..

    I am one day into a seven day trip, and highly regretting my decision to stay here. If I could leave and get a refund, I would. This place is old, out dated, and smells of mold. The absolute worst part is that right outside our balcony room (that we paid extra for), there are multiple massive AC units, that sound like a plane’s engine. Nothing about this is relaxing or peaceful. The food at the St Trop restaurant was disgusting. Nobody at the front desk or room service will answer their phone. Speaking of phone, good luck finding a place to charge yours, we had to move furniture to find plug ins. Don’t waste your money here. 6 months ago I stayed down the road at the Royal Sands, it was comparable in price, and so so much nicer.

    Nov 08, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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