What We Love

  • Immerse yourself in one of three cascading infinity pools. In combination with the 10-person Jacuzzi, it's easy to see why guests stay all day.
  • Unwind with indulgent spa treatments that will nourish Mindy, body and soul. 
  • Dine at one of five delicious restaurants, each of which spotlights different global cuisine. 

Things to Know

  • Adults-oriented styling caters to couples and solo travelers. 
  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Enjoy 24-hour room services as part of the All-Inclusive luxury package. 

Resort Details

Dining
Mouth-watering teppanyaki, fine dining and international cuisine are guaranteed to impress!
OnSite Dining
  • Frattinnis
    French Cuisine. A la Carte
  • Gaijin
    Teppanyaki (reservations required).
  • Seasons
    Modern cuisine serving A la carte dinner.
  • St. Trop
    Gourmet snack lunch. A la carte dinner (only in season). 
  • Various Lounges/Bars

    - Bar One - Lobby bar
    - Bar Two - outdoor bar

  • Zango
    International cuisine (breakfast is buffet-style), A la carte lunch and dinner.
All-inclusive meal services, room service and spa treatments are just a few of the great amenities.
On-Site Amenities
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Restaurant
  • Room service
  • Sauna†
  • Spa†
  • Tennis court†
  • Water sports†

† Fees may apply

Enjoy unforgettable snorkeling adventures and relaxing poolside fun!
On-Site Recreation
  • Gym
    Life Fitness Equipment (18+)
  • Jacuzzi †
  • Pool
    Three infinity pools with heating options including Hydrotherapy.
  • Sauna †
  • Spa †
  • Steam bath †
  • Water activities †
    Snorkeling
    Diving (free demo)
    Windsurfing
    Sailing
    Kayaking

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9858 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Service was awesome!

    Favourite servers were Oscar, Nahu, and Lorenzo! They were so nice at the restaurants and were super sweet. Service was amazing all around.

    Dec 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lovely honeymoon dinner

    Excellent service from Lorenzo Cutina. Friendly, humorous and competent. The food was very tasty too. Recommend the French onion soup.

    Dec 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Poolside Love

    I had an amazing time! The people were fun and inviting and had a great time. I would love to meet them again and have them around my suite!

    Dec 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved it!

    Color party was amazing, Ariel and Juan were great entertainment. VERY HAPPY we realy enjoyed the experience let's do it agen

    Dec 23, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    good time.

    Airport transfer could have been smoother, but that is the airline I believe. Check in was smooth, rooms we very clean. The resort wasn't overly busy. The staff is great, all of them. Bars were all good, waiting staff was great. the drink service on the beach was wonderful; they are quick and come often. (they start at 11- but you can get a drink at 10 if you want) The food was good, especially the lunch restaurant by the beach is great, buffet was good but it's a lot of the same, and I could see with a long vacation, it could become an issue. (it wasn't for us) pool parties happen every afternoon, and with the beach so close, we were worried about the sound traveling. (it didn't) We spent about 50% on the beach and 50% by the pool. We didn't make most of the later evening shows, but enjoyed the earlier, talents at bar one. p.s. at the breakfast buffet, you can ask the waiter to make an omelet or just eggs the way you want.

    Dec 23, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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