What We Love
- The food at this resort is absolutely divine!
- The beautiful, private, white sand beaches are absolutely swoon-worthy!
Things to Know
- This resort is the newest addition (2018) to the Royalton family.
- The Sports Event Guarantee allows you to watch all of your favorite sporting events, you'll never miss a shot!
Resort Details
- Agave
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.
- C/X Culinary Experience ($)Chef's Table. Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
- Caffe LoungeCoffee ShopEnjoy fresh oven baked breads, pastries, cakes, ice-cream, cappuccinos & espressos.
- Diamond Club™ Beach BarDrinks: Premium Beverages, National, International, House wine. *Exclusive for Diamond Club™ guests
- Diamond Club™ LoungeDrinks: Premium Beverages, National, International, House wine. *Exclusive for Diamond Club™ guests
- Dips Pool BarDrinks: National, International, House wine
- Gourmet Marche
International Buffet
Discover the freshest local ingredients and enjoy a wide selection local and international flavors served at the stations of buffet restaurant, also offering fresh fruit juices.
Note that children are not allowed in the resort.
- Grazie Italian Trattoria
Italian Cuisine
Enjoy a wide range of Italian cuisine at this delicious trattoria. Its authentic design and traditional menu make this restaurant the perfect place to enjoy well-known Italian comfort food.
- Hunter Steakhouse
Authentic Steakhouse
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak.
- JadeAsian CuisineImpressive design sets the mood for an authentic fusion experience. Discover the best of Asian cuisine and fresh sushi at this unique a la carte dining experience.
- Level 18 – Rooftop Cabana Lounge
Enjoy panoramic views of the most sought-after sightlines at Royalton Suites Cancun Resort & Spa Level 18 – Rooftop Cabana Lounge. The exclusive adults only Level 18 brings a rooftop pool, elegant cabanas, modern dining and an upscale nightclub experience with unrivaled views of the Cancun shoreline. Level 18 – Rooftop Cabana Lounge is an elevated adults-only luxury experience, in more ways than one. ($)
- Lobby BarDrinks: National, International, House wine
- Martini MixDrinks: National, International, House wine
- Sands Beach BarDrinks: National, International, House wine.
- SCORE Sports Bar & LoungeIn a casual atmosphere savor an ever-evolving menu of grilled specialties for a comfortable and familiar meal.
- 24-hour room service†
- ATM/Cash machine†
- Butler service†
- Conference facilities†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Parking
- Pool
- Room service†
- 24-hour room service†
- ATM/Cash machine†
- Butler service†
- Conference facilities†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Parking
- Pool
- Room service†
- Spa†
- Wireless internet connection in public areas
- Royalton CHIC Suites Cancun is an ideal setting for romance, whether it’s a honeymoon, an anniversary, or just a quiet getaway. Stroll the pristine beach at sunset, cozy up under a palapa for two, or enjoy a candlelit dinner.
† Fees may apply
- Fitness center on-siteRoyalton Fit:
Stay healthy and fit during your All-In Luxury® vacation. Royalton Luxury Resorts comes with the latest fitness equipment so you can maintain your exercise routine wherever you are vacationing! We provide a variety of fitness programs and classes that cater to your every wellness need; whether its cardio training, weight lifting, or a fun and energetic Zumba class. Achieve your wellness goals during your luxury vacation! - Pool
- Spa †
The Royal Spa
Find your personal wellness in paradise at The Royal Spa. Set aside the time and spend precious moments to ensure you return home refreshed and renewed at this full-service health facility onsite providing the opportunity create deeper personal wellness. The Royal Spa features a hydrotherapy circuit and a full-range of massage, body and facial treatments of time-honored healing practices. Our professional staff is dedicated to ensuring you’re refreshed and ready to enjoy the rest of your luxury vacation.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8873 reviews
-
Dec 19, 2025fun couples trip
such a fun resort! i recommend doing the diamond club, and the entertainment team makes it sooo funny (shoutout to nelly). highly recommend spending a full week here!
-
Dec 19, 2025
Review
Check in wasn’t the greatest as they hadn’t listened to our needs but other than that the trip was excellent and the rest of the holiday outshadowed the check in saga. The butlers Iran and Sandra was absolutely tremendous and could not fault their work.
-
Dec 18, 2025Fun Times but wow those Elevators
This hotel ended up being an interesting adventure. I will say that the staff provided top notch service it was excellent. Arturo and Marisol our butlers at the resort as part of our club package were excellent always wanting to help us out with whatever was needed and always with a smile. The beach area is beautiful- the best I have experienced in Mexico. You will need much patience for the elevator situation and the behaviour of some of the guests was also an issue. The management of the hotel could work on being a little more flexible in how they handle groups. Overall a great vacation.
-
Dec 18, 2025
Amazing
Everything was amazing. Our butlers Arturo and Marisol were amazing, we got treated like royalty. The food was awesome and the resort beautiful.
-
Dec 18, 2025Honest review.
First time at Royalton property. We were very happy with the location of the resort. Beautiful beach views. We were able to order an Uber to check out various places. Food was good, not great. Rooms were very nice as a Diamond Club. Shower did not work. Asked for help, nothing was offered. Elevators at the resort did not all operate. Lots of people packed in the elevator with no A/C. Took a long time to wait for the elevators. Staff tried to upsell all day every day! Service at the restaurants and bars is absolutely wonderful! Coffee was just okay.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policy - We cannot guarantee a spring break-free environment.
- Pet Policy : Pets Not Allowed