Royalton CHIC Cancun, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8647 reviews

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  10/10 recommend!!

  I went on a girls’ trip to Royalton Chic Cancun with four friends (all mid-30s), and we had an amazing time! We upgraded to the Diamond Club, which was absolutely worth it for the incredible butler service — Gina and Gilbert were fantastic, checking in often, making dinner reservations, and making everything effortless. Diamond Club also includes free hydrotherapy, which was such a great experience — I highly recommend trying it! The food was great overall — the Italian restaurant Vespa was our favorite (we would’ve gone twice if we had more time!), and both the Asian and Mexican restaurants were great too. I also appreciated that reservations kept wait times short and service quick. The main pool was a blast with daily activities like water volleyball, foam parties, and beer pong. The vibe team truly made the trip — especially Dany, who brought amazing energy and fun. He honestly felt like part of our group by the end! Shout out to you Dany!!!!!! Tip: Bring cash to tip your waiters, butlers, and vibe team — 99% of the staff we interacted with were wonderful and really set the tone for such a great experience. They deserve it! Highly recommend Royalton Chic Cancun for a fun, high-energy getaway with great food, service, and people! It was absolutely worth the value!

  Oct 30, 2025
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  Overall worth the visit

  The resort is in a great location with just a short walk to bars/clubs and restaurants. Or bus ride to mall. The area is heavy on security if that’s a concern. So first impressions are a big deal in my opinion. Upon entering the resort we were immediately taken into the diamond club check in after being given a refreshing drink. There was a lady standing behind us there waiting for us to finish to “help us get finished checking in.” Nothing to do with checking in, but to get us to sign up for a time share presentation, not called this but it is. Our bad for not knowing how to say no. So after handing over 40.00 and agreeing to spend 1.5 hours of our short trip in a presentation we were on our way. We met our lovely butler Gina! She went to work immediately trying to help us in any way she could from arranging dinner reservations to showing us around etc. she was a great part of our trip. The resort provides a fun atmosphere from foam parties, dances, shows and more! With the amount of people there during our visit that were not diamond club left the diamond specific parties pretty empty and lame. And the alcohol served as diamond club liquor is the normal alcohol at most resorts. And the mixers/ juices all the way around were not very good and super sweet. One huge dissatisfaction was the hot tub which was not hot or even warm. In the evenings and rainy days it was chilly. The hot tub would have been nice to have. Our room was nice and clean. Quiet, beds were comfy and AC was icy cold! There’s also ceiling fans which is a bonus for me! The pillows on the other hand were bad. I didn’t bring mine as pillow menus were offered as part of diamond club. But that offering is no longer available. Although after complaining to the right person, I was delivered two perfect feathered pillows which greatly improved my sleep! The food wasn’t bad for all inclusive. Some places better than others. But all service was top notch! If it wasn’t that we had our butler Gina to greet us everyday with her beautiful smile and sweet demeanor, I’d say diamond club was not worth the extra charge. Maybe if it was busier, it does give more options for seating and an extra place to order drinks. Although if these areas were open to everyone it would be a lot nicer. All that to say, if anyone who mattered read this. Stop harassing people for the time share presentation and sales pressure and the resort would be a lot better and people may be more likely to return. Oh and the beach here is amazing!

  Oct 29, 2025
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  Wonderful staff, beautiful views!

  The views were beautiful and we felt very safe throughout our stay. Some of the staff here, truly made this resort level up! We especially enjoyed the vibe team and special shoutout to Danny, who played endless volleyball with us and really just kept the good vibes going! Juan was so helpful and accommodating by the pool ALL DAY. He was extremely friendly, upbeat, and made sure we had the best day possible! The hydrotherapy at the spa was decent and my massage was AMAZING! Our favorite dinner by was Vespa, by a landslide, but we enjoyed our meals at the other restaurants as well. Service was prompt and food was delivered in a timely manner. Room service was efficient, regardless of the time it was ordered. Rooms were kept very clean throughout our stay, but could use slight updating in some areas of the resort. We were in the Diamond Club and feel the check-in process could use a little improvement. The Level 18 was not what we expected with the additional charges, but it's a cool spot and a nice view. Overall, we enjoyed our girls trip at Royalton Chic and would return. Especially to see our friends, Danny & Juan! The property's proximity to the airport and the overall value for the price were both excellent.

  Oct 29, 2025
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  Anniversary Trip

  We enjoyed everything about Royalton Chic. Our butlers Arturo & Marisol were amazing. Anything we needed, they assisted with no hesitation.

  Oct 29, 2025
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  Fantastic experience

  Fantastic friendly staff, nothjng was too much trouble. The entertainment team fanastic, encouraged u to join in, it didnt matter what age. The food was excellent, the resturants very easy to book, food lovely. Loved the hotel.

  Oct 28, 2025