What We Love

  • Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
  • Ten minute massages by the pool (tips only) are totally worth it.
  • The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
  • The resort is a member of The Leading Hotels of the World.

Resort Details

Dining
Various restaurants and bars serve A la carte and buffet-style dining experiences.
OnSite Dining
  • Various Lounges/Bars
    - Tequila Bar
    - Alegria Bar
    - Ventanas Bar
    - Palazzo Bar
    - Azia Bar
    - Deck Bar
    - Tea Time
  • Various Restaurant
    - Palazzo
    Italian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.
    - Ventanas
    Offering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.
    - Chef’s Table
    A unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)
    - Spices
    This Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.
    - The Grill
    A romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.
    - Azia
    Offering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.
    - The Deck
    Offering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
A spa, daily housekeeping, an exercise gym and more amenities are available.
On-Site Amenities
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • Currency exchange
  • Dinner served in restaurant†
  • Doctor on call†
  • Dry cleaning†
  • Express check-in†
  • Express check-out†
  • Fitness Facilities†
  • Housekeeping - daily
  • Ironing Amenities (On Request)†
  • Laundry Facilities†
  • Lounges/bars†
  • Parking†
  • Pool†
  • Spa†
  • Tennis court†
  • Travel agency†
  • Valet parking†
  • Wheelchair access†
Off-Site Amenities
  • Internet Access†

† Fees may apply

Tennis, 6 pools, nearby golf, water sports and more fun activities are available.
On-Site Recreation
  • Basketball court
  • Bocci court †
  • Diving †
  • Fishing †
    Deep Sea Fishing ($)
  • General †
    - Bingo
    - Cocktail Class
    - Cycling
    - Day and Night Entertainment program
    - Ping Pong
    - Pool Table
    - Tennis – 2 Lighted Courts (Reservation required)
    - Tequila Tasting
    - Windsurfing
  • Golf †
    Golf Nearby ($)
  • Kayaking
  • Motorized Water Sports †
  • Pool
  • Sailing
  • Snorkeling
  • Theatre †
    Nightime show at Club Royal Theater (3 Days a week)
  • Volleyball
    Pool Volleyball
  • Water activities †
    - Water Aerobics

  • Windsurfing
  • Wine tasting †

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 10077 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Our 6th time returning & IT IS NOW OUR LAST!

    This is our 6th time returning & the one thing that separated this resort from all others was the food quality & service. Unfortunately, we were really really disappointed & even spoke to the Operations Mgr on our 3rd day but nothing changed. We waited on average 20 minutes EVERY day for breakfast & lunch! We never had to wait more than 5 minutes in the past. The service at some of the other dinner restaurants were also really slow. E.g. waited 10 minutes for the host to acknowledge our party & have us seated, waited half an hour until the hibachi chef arrived for our 9:00 pm(!) dinner reservations (since all other early seatings were already booked for the week). It would have been nice for us to enjoy the Mexican show with the dinner in the theatre but this only happens once a week & was already booked before we could even make a reservation. You're asked to make all dinner reservations with your concierge when you arrive, however, all the ideal times & events are already booked before you even get there!!! We were beyond disappointed with our visit this time & unfortunately will not be returning nor recommending to our friends any more.

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    NO DISCO, NO FUSS...JUST A QUIET PEACEFUL PLACE!!!

    I LOOOOVEEEEE THIS PLACE! NO DISCO! NO CRAZY NIGHTLIFE...FABULOUS! This is a quiet , peaceful and beautiful quiet resort Perfect for couples and people who want peace and quiet on their vacation. Food is fab, beach is beautiful. Its small and quaint and the staff are amazing! We are going again in April 2026!

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    great vacation

    great food and service. Our service and food was especially good in Azia. Ventanas and Pallazo were next. the concierge saw that all of our questions were answered. We easily adjusted our room bar requirements. Worked with the room cleaning staff to provide for some time saving ideas and they accommodated our request for timing. we look forward to rebook for the future.

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not returning

    Very beautiful grounds and beach. Had to get up around 6:15 am most days to get a pool lounge chair. The staff are friendly and for the most part service is very good. The buffet selection is lacking and we had to wait to get a table 15-25 minutes at lunch. The best restaurant food was Italian. Azia food was very salty especially the display table. Rooms were cleaned appropriately however the tub was old and worn out. It’s is a great location. We had stayed at the hotel a year earlier, this was our second time but will not be returning based on lounge chair issues, food and outdated bathroom facilities.

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Couples trip

    This was a first all inclusive experience in Playa del Carmen. We booked through a Costco trip which made logistics of arrival easier. This location seemed much more private and quiet than others with still daily activities to fill the time if you wanted. Would recommend if you want a more relaxing quiet resort with attentive service.

    Nov 30, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
    CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
  • Pet Policy : Pets Not Allowed

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