What We Love

  • Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
  • Ten minute massages by the pool (tips only) are totally worth it.
  • The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
  • The resort is a member of The Leading Hotels of the World.

Resort Details

Dining
Various restaurants and bars serve A la carte and buffet-style dining experiences.
OnSite Dining
  • Various Lounges/Bars
    - Tequila Bar
    - Alegria Bar
    - Ventanas Bar
    - Palazzo Bar
    - Azia Bar
    - Deck Bar
    - Tea Time
  • Various Restaurant
    - Palazzo
    Italian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.
    - Ventanas
    Offering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.
    - Chef’s Table
    A unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)
    - Spices
    This Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.
    - The Grill
    A romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.
    - Azia
    Offering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.
    - The Deck
    Offering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
A spa, daily housekeeping, an exercise gym and more amenities are available.
On-Site Amenities
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • Currency exchange
  • Dinner served in restaurant†
  • Doctor on call†
  • Dry cleaning†
  • Express check-in†
  • Express check-out†
  • Fitness Facilities†
  • Housekeeping - daily
  • Ironing Amenities (On Request)†
  • Laundry Facilities†
  • Lounges/bars†
  • Parking†
  • Pool†
  • Spa†
  • Tennis court†
  • Travel agency†
  • Valet parking†
  • Wheelchair access†
Off-Site Amenities
  • Internet Access†

† Fees may apply

Tennis, 6 pools, nearby golf, water sports and more fun activities are available.
On-Site Recreation
  • Basketball court
  • Bocci court †
  • Diving †
  • Fishing †
    Deep Sea Fishing ($)
  • General †
    - Bingo
    - Cocktail Class
    - Cycling
    - Day and Night Entertainment program
    - Ping Pong
    - Pool Table
    - Tennis – 2 Lighted Courts (Reservation required)
    - Tequila Tasting
    - Windsurfing
  • Golf †
    Golf Nearby ($)
  • Kayaking
  • Motorized Water Sports †
  • Pool
  • Sailing
  • Snorkeling
  • Theatre †
    Nightime show at Club Royal Theater (3 Days a week)
  • Volleyball
    Pool Volleyball
  • Water activities †
    - Water Aerobics

  • Windsurfing
  • Wine tasting †

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 10021 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Always a Great Time

    Just got back after 9 days. This was our ninth trip here over the years. Food was good with a couple meals that were just okay. Glad to see most staff is still there. Ricky the concierge is a miracle worker. Julian is a great mixologist in the bars. Roberto and his staff (Carlos Burelo and Henry) at the pool always stopped to ask if everything was good. Javier and Luis are top notch always making sure drinks are full. Kathya at the deck was the perfect hostess and David was a great server. Met lots of friends and will return next year.

    Nov 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Getaway

    This is a great resort if you are looking for a quiet place to relax. The sunrises on the beach are amazing! The staff goes above and beyond to make sure we had everything we needed. The restaurants have plenty of options and excellent service. I look forward to returning again soon.

    Nov 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Royal Hideaway Playacar

    The Royal Hideaway is so warm and welcoming. The grounds are immaculate and the service is outstanding. My concierge, Cipriano, always goes above and beyond.

    Nov 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional Staff!

    I come back over and over due to the Royal Hideaway's exceptional employees! Especially Ricky, my wonderful concierge, and Carlos, the manager at the Grill. There are many hotels to choose from, but to come back multiple times a year, and having the same staff, PRICELESS!

    Nov 06, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Peaceful Getaway

    Our stay at Royal Hideaway Playacar was truly relaxing. The resort has an elegant, classic charm — a bit older, but beautifully maintained. It’s quiet, calm, and ideal for travelers who appreciate a more refined, low-key atmosphere. The food was exceptional across all restaurants, offering both variety and quality. The beach was pristine, and finding pool chairs was never an issue, though a few were often reserved early. We also appreciated the personal concierge service available in most buildings, even though ours didn’t have one — nearby concierges were always friendly and helpful. During the day, there were light poolside activities and music, which added a fun touch without being intrusive. In the evenings, nice background music created a relaxed and elegant vibe throughout the resort. There’s no real nightlife, which makes it perfect for those seeking peace and quiet. A small shopping plaza is right across the street, and Playa del Carmen’s 5th Avenue is just a short taxi ride away for more shops, restaurants, and evening activity. The only disappointment was our final night at Ventanas, where service was extremely slow and inattentive despite the restaurant being nearly empty. While the food was good, it took close to two hours for our main course to arrive, and small requests went unfulfilled. We ended up leaving before dessert. It was an unfortunate end to an otherwise restful week. Despite that one experience, I would still recommend Royal Hideaway Playacar to travelers looking for a quiet, elegant, adults-only resort with great food, a stunning beach, and a relaxing atmosphere.

    Nov 06, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
    CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
  • Pet Policy : Pets Not Allowed

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