What We Love
- Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
- Ten minute massages by the pool (tips only) are totally worth it.
- The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
- The resort is a member of The Leading Hotels of the World.
Resort Details
- Various Lounges/Bars- Tequila Bar- Alegria Bar- Ventanas Bar- Palazzo Bar- Azia Bar- Deck Bar- Tea Time
- Various Restaurant- PalazzoItalian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.- VentanasOffering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.- Chef’s TableA unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)- SpicesThis Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.- The GrillA romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.- AziaOffering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.- The DeckOffering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- Currency exchange
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Express check-in†
- Express check-out†
- Fitness Facilities†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry Facilities†
- Lounges/bars†
- Parking†
- Pool†
- Spa†
- Tennis court†
- Travel agency†
- Valet parking†
- Wheelchair access†
- Internet Access†
† Fees may apply
- Basketball court
- Bocci court †
- Diving †
- Fishing †Deep Sea Fishing ($)
- General †- Bingo- Cocktail Class
- Cycling- Day and Night Entertainment program- Ping Pong- Pool Table- Tennis – 2 Lighted Courts (Reservation required)- Tequila Tasting- Windsurfing - Golf †Golf Nearby ($)
- Kayaking
- Motorized Water Sports †
- Pool
- Sailing
- Snorkeling
- Theatre †Nightime show at Club Royal Theater (3 Days a week)
- VolleyballPool Volleyball
- Water activities †- Water Aerobics
- Windsurfing
- Wine tasting †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10066 reviews
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Nov 20, 2025A wonderful stay in a wonderful place
Absolutely wonderful experience. The dining options are varied and so easy to book and readily available. The staff cannot do enough and look genuinely pleased to see you. Our concierge was fantastic sorting all our bookings. The grounds are beautifully kept and spot less as is the beach. Rooms are spacious a little dated in places but that adds to the charm as it gives a colonial feel to your stay. Drinks are fantastic all main brands and all made to order with little to no queuing at the bars. Entertainment is low key but high standard and enjoyable. All in all it has been a fantastic stay we are not the type of people to visit the same place twice but this hotel has changed that and we will definitely look to return in the future.
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Nov 20, 2025Honeymoon Review: 3.98 out of 5
It was a great experience overall; my husband and I were greeted with a bottle of sparkling wine and some coconut bites. The room wasn’t thoroughly clean when we got there (some purple shampoo in the shower and minor permanent stains in the sheets), but we are not picky, so we let it go. What I really like was that each “villa” had its own concierge: ours was Sucel, a lovely lady who helped us, heard our feedback, and made us feel “taken care of”. Be mindful that the resort is very dated. It’s like “luxury European”. The music choice for the common areas and some restaurants was definitely made for a more senior audience. The beach chairs and beach front view were simply AMAZING: you get a god given view a few steps away from your room; clean sand every morning (well, at least that’s what I’ve noticed every morning), clean chairs, and all chairs have a shade umbrella for extra protection —which my husband appreciated. I would say that the beach service wasn’t that great though: they had one server for all the guests. That wasn’t enough to attend to everyone promptly, I’d say. The pool was ok, but no one told us you have to book the lounge chairs ahead of time. So if you want to chill by the pool, make sure to ask your concierge about it. The restaurants are not 5 stars FOR SURE. Our tops were the Italian restaurant and the one above the breakfast buffet (don’t recall the name. Oddly enough, the Mexican was the worst, followed by the Ventanas (food was not good, and the restaurant has a very weird vibe). There was an awkward situation with one of the servers, who didn’t know I could understand Spanish, but I was told that was the first and last time something like this would happen. I’m choosing to believe them. Overall a good experience for the price.
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Nov 20, 2025Pool Chair Nightmare Bad Management
The pool chairs they should be for guests too not the whole pool for Elites and so on. Build their own pool, as nicer resorts have VIP pools for them, we all can enjoy the infinity pool then. We will sit at any pool we want as we are paying guests too, or Managers best make it part of web site 1 pool in back for you people who are not frequent enough guests or stay in presidential…This makes a person never want to come back, as you have to get up at 5 to get a chair then be asked to move every day. What a joke! The Manager and Barceló Hotels & Resorts best fix this and be sure to advise new people who may want to stay more often and frequently that good luck getting a chair at pool. Most definitely consider a better place to stay that doesn’t harass you to move out of your chair and tell you to go to the back pool, which also has saved seats for the frequent flyers. I feel bad for those who own this timeshare….
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Nov 19, 2025
Another Perfect Stay at The Hideaway.
This was our forth stay at the Hideaway and all when very well. The folks working there are fabulous and treat you like family. The food was great as always and we had no trouble getting evening dinner reservations. They have a great section of liquors with some better quality stuff if you look/ask for it. The resort is super clean and very quit.
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Nov 19, 2025
Hidden paradise
The service, accommodations, grounds, and the overall atmosphere were outstanding. I would definitely consider a return visit and recommend the location to others.
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out. - Pet Policy : Pets Not Allowed