What We Love

  • Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
  • Ten minute massages by the pool (tips only) are totally worth it.
  • The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
  • The resort is a member of The Leading Hotels of the World.

Resort Details

Dining
Various restaurants and bars serve A la carte and buffet-style dining experiences.
OnSite Dining
  • Various Lounges/Bars
    - Tequila Bar
    - Alegria Bar
    - Ventanas Bar
    - Palazzo Bar
    - Azia Bar
    - Deck Bar
    - Tea Time
  • Various Restaurant
    - Palazzo
    Italian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.
    - Ventanas
    Offering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.
    - Chef’s Table
    A unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)
    - Spices
    This Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.
    - The Grill
    A romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.
    - Azia
    Offering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.
    - The Deck
    Offering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
A spa, daily housekeeping, an exercise gym and more amenities are available.
On-Site Amenities
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • Currency exchange
  • Dinner served in restaurant†
  • Doctor on call†
  • Dry cleaning†
  • Express check-in†
  • Express check-out†
  • Fitness Facilities†
  • Housekeeping - daily
  • Ironing Amenities (On Request)†
  • Laundry Facilities†
  • Lounges/bars†
  • Parking†
  • Pool†
  • Spa†
  • Tennis court†
  • Travel agency†
  • Valet parking†
  • Wheelchair access†
Off-Site Amenities
  • Internet Access†

† Fees may apply

Tennis, 6 pools, nearby golf, water sports and more fun activities are available.
On-Site Recreation
  • Basketball court
  • Bocci court †
  • Diving †
  • Fishing †
    Deep Sea Fishing ($)
  • General †
    - Bingo
    - Cocktail Class
    - Cycling
    - Day and Night Entertainment program
    - Ping Pong
    - Pool Table
    - Tennis – 2 Lighted Courts (Reservation required)
    - Tequila Tasting
    - Windsurfing
  • Golf †
    Golf Nearby ($)
  • Kayaking
  • Motorized Water Sports †
  • Pool
  • Sailing
  • Snorkeling
  • Theatre †
    Nightime show at Club Royal Theater (3 Days a week)
  • Volleyball
    Pool Volleyball
  • Water activities †
    - Water Aerobics

  • Windsurfing
  • Wine tasting †

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 10045 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Really bad experience

    to much to go into but everything was very poor at this resort, dated, pool are in terrible condition could not even eat a few of the a la carte restaurant food it was that bad and lm not fussy, really disappointed and a total waste of money

    Nov 18, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Resort with so much potential.

    This was my third stay at the resort, but I will likely explore other options for my next visit. The resort has significant potential to be a high-end, luxurious destination, but is currently hindered by a shortage of staff and overall maintenance issues. I genuinely love the location and the fact that it is a smaller resort with an easy beach access; the grounds and buildings are beautiful. On the positive side, the food is delicious with a good variety, and the bartenders are talented and willing to try new cocktails. The expansion of the nightly variety shows is a great improvement. Staff members are generally super friendly and accommodating, though consistency in service can sometimes vary. However, there are significant areas needing attention. The room bathrooms require major renovation; for instance, the jetted tub has never been functional. I've also noticed a decline in certain amenities compared to my first visit, suggesting recent cutbacks. Furthermore, the current dinner reservation system is a major point of frustration and desperately needs streamlining. Lastly, while the food is good, I would appreciate a broader variety of authentic Mexican cuisine representing different regional states.

    Nov 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A great hideaway hangout.

    A great time had by all. I would highly recommend a stay here. If being private is a concern, this place is for you.

    Nov 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Luxury Get Away

    This was my husband and my second visit to this lovely resort. It is elegant and casual at the same time and I thoroughly relaxed. The main building feels like you are staying at an aristocrats summer villa. The service is top notch and the food is delicious and creative. Try to get dinner resos so that you have time to see the shows which are usually at 8 or 9 and super fun. I loved dancing to the silent disco! The views are stunning and the beach is really pretty. It is a nice walk to the town of Playa del Carmen, but away from the noise. We loved it!

    Nov 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lovely fourteen day stay at the Royal Hideaway Playacar

    We absolutely loved our stay at the Royal Hideaway ❤️ we enjoyed all the Alacartes our favorite was the Azia we enjoyed 3 Dinners there the staff were all awesome a special thankyou to Oscar excellent waiter Our second favorite was the grill they make a excellent Rib Eye and again staff were awesome. Our third favorite was spices for dinner and our waiter Antonio was amazing 👏 We enjoyed breakfast off menu at spices every morning again excellent staff To mention Joana Carlos and Antonio everyone was so welcoming Our concierge Armando was excellent so helpful had all our suppers booked for 6:00 which was great Now during the day the pool staff and was so great Everything was amazing will recommend when we get home Met lovely people from all over

    Nov 16, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
    CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
  • Pet Policy : Pets Not Allowed

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