What We Love
- Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
- Ten minute massages by the pool (tips only) are totally worth it.
- The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
- The resort is a member of The Leading Hotels of the World.
Resort Details
- Various Lounges/Bars- Tequila Bar- Alegria Bar- Ventanas Bar- Palazzo Bar- Azia Bar- Deck Bar- Tea Time
- Various Restaurant- PalazzoItalian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.- VentanasOffering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.- Chef’s TableA unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)- SpicesThis Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.- The GrillA romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.- AziaOffering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.- The DeckOffering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- Currency exchange
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Express check-in†
- Express check-out†
- Fitness Facilities†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry Facilities†
- Lounges/bars†
- Parking†
- Pool†
- Spa†
- Tennis court†
- Travel agency†
- Valet parking†
- Wheelchair access†
- Internet Access†
† Fees may apply
- Basketball court
- Bocci court †
- Diving †
- Fishing †Deep Sea Fishing ($)
- General †- Bingo- Cocktail Class
- Cycling- Day and Night Entertainment program- Ping Pong- Pool Table- Tennis – 2 Lighted Courts (Reservation required)- Tequila Tasting- Windsurfing - Golf †Golf Nearby ($)
- Kayaking
- Motorized Water Sports †
- Pool
- Sailing
- Snorkeling
- Theatre †Nightime show at Club Royal Theater (3 Days a week)
- VolleyballPool Volleyball
- Water activities †- Water Aerobics
- Windsurfing
- Wine tasting †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9936 reviews
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Sep 13, 2025Best vacation ever!
5th time visiting Royal Hideaway and was the best vacation ever! The grounds were beautiful and the restaurants were excellent! The staff was very courteous, friendly and very polite and helpful! Planning to return next year!
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Sep 13, 2025
Our Fabulous 87 th Visit to our Home on Playa!
When I think about our wonderful home in Playa, and our recent 87 th visit to our home, I have very mixed emotions. I’m instantly reminded of the wonderful experiences we had and the phenomenal service we received from every member of our Royal Hideaway family; however, I am sad because we aren’t at our home in Playa at this moment, and it will be a few months until our return for our 88 th visit. We are always counting the days with the mantra of , “ It’s never soon enough”. Over the course of many years, and numerous extended visits to our home in Playa, our life’s needs and circumstances have changed; however, our Royal Hideaway family has been able to step up and provide the support we need in order that Royal Hideaway remains our home in Playa. The weather was glorious , with bright sunshine and the pool was sparkling. The dining options remain fabulous throughout the property. While we love, Ventanas, with its modern ambience and fabulous piano bar, with the very talented pianist, Tony, we also really enjoy the fabulous service we consistently receive from the staff at Palazzo(Angel and Eduardo) under the super professional leadership of the ultra gorgeous Adriana. We are also vey grateful to Carlos, a super chef at Palazzo who insured our dining was superb. Of course we love the yummy cuisine at Azia, as the fabulous Ricardo takes great care of our dining needs. Entertainment has truly stepped up during the day as well as in the evening, and Adriana Mx, has given her all with the wonderfully supportive team of Alexa and, the extremely kind and caring Roberto, who was consistently available for a helping hand .The staff is there to help all guests and provide the service that exceeds their needs. We celebrated our 54 th anniversary at Royal Hideaway and enjoyed a fabuloso lobster tail dinner and an incredible chocolate chip ice cream cake that was truly a work of art. Of course we enjoyed our rose petals in our bedroom, and the beautiful fresh roses. We are so thankful for Ricky, Sandra and Sucel who represent the epitome of service and we are incredibly grateful that they are integral members of the Royal Hideaway family . They represent the hotel with pride! We can’t thank the Dream Team Luis, Javier, Genaro and Jorge) enough for keeping us consistently hydrated. We are very grateful to management for all of their kind and caring support.and look forward to our 88 th visit and counting!!!We can’t wait to return to our home and Royal Hideaway family and friends! .
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Sep 10, 2025
12 out of 10 - please read
WE WILL BE BACK ! this was our first trip and it was one for the books ! It was birthday and the staff helped my husband every step of the way to make it the best birthday ever ! Special thank you to fun club - Alexa segundo and Roberto Santa Cruz and also Sandra Jimenez for the most amazing care for every client ! Even though we felt like we were the only ones ! We highly recommend this resort ! Food was exceptional and I can not say enough about the prestige of cleanliness !!!!! We love it here thank you for such a loving warm visit to your country - André and Denelle
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Sep 09, 2025
Our awesome stay at Royal Hideaway
We had an awesome time at the Royal Hideaway!! The place is made special by the staff that goes out of their way to make all things right for your stay. They also remember any food restrictions you have across all the restaurants venues!! Our concierge Armando made sure that our stay and all the reservations were in place..thank you Armando!! Wilson and Karina at the Azia were great and made the dinner extra special for us, Thank you!!I would be amiss not to call out all the staff at the Deck, pool, pickleball clinic, La Ventanna and Palazzo were all great. We would definitely make another visit here and looking forward to it soon. Thank you to all the special staff at the Royal Hideaway !!
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Sep 08, 2025
A pleasure to see the familiar friendly faces make Royal Hideaway a special place to stay in Playacar
A great trip with friends at Royal Hideaway made special by the efforts of Concierge Ricky Ramos to make sure all the trip details and requests were correct and as requested. Dinner reservations were at the time we requested, in the restaurants we requested and room addition were above and beyond a special effort. Ricky has been our favorite Concierge for many years and it is a special comfort to know that he will make sure that all of our preferences are met. Ricky always exceeds our expectations and that level of staff attention is a key reason we see so many familiar faces at the Royal Hideaway. The friendly smiles and attention are a step above what you can expect and we always look forward to seeing a friendly smile on each visit. Having someone who knows to follow up and insure that any and all requests are taken care of. The staff at Royal Hideaway are a key factor in repeat guests. A job well done!
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out. - Pet Policy : Pets Not Allowed