What We Love
- Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
- Ten minute massages by the pool (tips only) are totally worth it.
- The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
- The resort is a member of The Leading Hotels of the World.
Resort Details
- Various Lounges/Bars- Tequila Bar- Alegria Bar- Ventanas Bar- Palazzo Bar- Azia Bar- Deck Bar- Tea Time
- Various Restaurant- PalazzoItalian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.- VentanasOffering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.- Chef’s TableA unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)- SpicesThis Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.- The GrillA romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.- AziaOffering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.- The DeckOffering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- Currency exchange
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Express check-in†
- Express check-out†
- Fitness Facilities†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry Facilities†
- Lounges/bars†
- Parking†
- Pool†
- Spa†
- Tennis court†
- Travel agency†
- Valet parking†
- Wheelchair access†
- Internet Access†
† Fees may apply
- Basketball court
- Bocci court †
- Diving †
- Fishing †Deep Sea Fishing ($)
- General †- Bingo- Cocktail Class
- Cycling- Day and Night Entertainment program- Ping Pong- Pool Table- Tennis – 2 Lighted Courts (Reservation required)- Tequila Tasting- Windsurfing - Golf †Golf Nearby ($)
- Kayaking
- Motorized Water Sports †
- Pool
- Sailing
- Snorkeling
- Theatre †Nightime show at Club Royal Theater (3 Days a week)
- VolleyballPool Volleyball
- Water activities †- Water Aerobics
- Windsurfing
- Wine tasting †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10077 reviews
-
Nov 30, 2025Not returning
Very beautiful grounds and beach. Had to get up around 6:15 am most days to get a pool lounge chair. The staff are friendly and for the most part service is very good. The buffet selection is lacking and we had to wait to get a table 15-25 minutes at lunch. The best restaurant food was Italian. Azia food was very salty especially the display table. Rooms were cleaned appropriately however the tub was old and worn out. It’s is a great location. We had stayed at the hotel a year earlier, this was our second time but will not be returning based on lounge chair issues, food and outdated bathroom facilities.
-
Nov 30, 2025Couples trip
This was a first all inclusive experience in Playa del Carmen. We booked through a Costco trip which made logistics of arrival easier. This location seemed much more private and quiet than others with still daily activities to fill the time if you wanted. Would recommend if you want a more relaxing quiet resort with attentive service.
-
Nov 30, 2025
Escape Reality
We checked in to Royal Hideaway and avoided reality for 6 days. It was great and we’ll be back to do it again!
-
Nov 30, 2025
Thanksgiving vaction
Went to Royal Hideaway Playacar for family vaction over Thanksgiving break we all had a great time my 23 daughter and her boyfriend enjoyed themselves too.
-
Nov 29, 20252nd Visit November 2025 Para Los Duenos-For The Owners
Our 2nd Visit, April & November 2025- Weather this time was pretty nice, we had one full day of rain, a Norte was here first couple of days, nonetheless came back with a tan. Pools were cold but not as bad like April. Early mornings not bad, colder in April. Bring a sweater for evenings. Jose Milo front desk clerk , outstanding service! Always said hi to us each time we saw him, his associate Luis M just as nice, gracias. I adore this resort, but it needs some major TLC. The rooms are a good size and the beds are very large and comfortable. AC was working, large patio. The patio walls need to be washed, there is bird poop stains that I had to look at every time I was on or patio. Please keep up with washing the walls. We always take an air freshener and hook it on the air vent, when we walk into room after a day the aroma is inviting. I mentioned in my April review for the whole resort of people they put out at different times in the early am ONLY one urn of coffee. This is unacceptable, our friends drink a lot of coffee and it is gone in no time as the line is long. I met the nicest crew of management and introduced myself. I kindly asked them to consider making a Coco Cafe, with AC and perhaps paint the dining area and put some new artwork on the walls. The brand is very outdated! The restaurants all good food, yet the times to wait for your food takes a long time to get it to us 1.5 to 2 hours, unacceptable! Hire more help. There is no buffet here, you have to provide room # and if you have any allergies each time to eat at the grill. Why do you have to write this down, what is done with so much paper, this process is so outdated. For dinner men need to wear pants and collar shirt/polo, not at all restaurants but do bring pants and shirt no sandles for men. The bread they serve you is a piece at a time and they do not leave the bread basket, they walk away with it. No entertainment in the evenings, they have an indoor bar and a cove like outdoor quartet playing music. But no nightlife if this is what you like it is not here. The pool entertainment is great, Alexa, Roberto, Carlos & towel guy Alexis C you make our trip so much fun! The waiters have been here for years are some of the best we've had, Eduardo Canepa, Jorge Ramirez, JavierBatun, Gerardo Ek, & Luis Dominguez. Gracias por todo! Our phone did not work in our room and thank you to Roberto G for hooking us up with our concierge Ricki Rosa's, he took care of our group. Even with the suggestions mentioned we will return and we have hope things will change. The ocean was nice, my favorite beach here & we have made friends with many of the locals. Playacar is a Gated community and we have always felt safe here. Directly across the street tons of shopping for your souvenirs. And you can find several quiet pools thru out the resort for tranquility. Having members reserve the pool loungers needs to be eliminated, guests that are not members may not be able to ever have a front row experience to the "main" pool. No palapas on the beach only cabana like covering that you have to pull upward and you'll have to sit under those contraptions. We met alot of good people Hi Gill from Rhode Island. Gracias a todos!
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out. - Pet Policy : Pets Not Allowed