Riu Palace Pacifico Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7435 reviews

• 

  Nice hotel but watch out for Nexus free city tour.

  The hotel is beautiful and very clean, friendly staff, up to date. It’s about45 minutes from puerto Vallarta. The beach is amazing and very clean. You can always find chairs in shade or in sun no matter what time of day. Food at the buffet is very good but don’t expect tofu. The steak restaurant on Sunday was great, surf and turf cooked perfectly and was delicious however we went back on Wednesday, we ordered the same food but it was disappointing, the tenderloin wasn’t so tender. All restaurants have excellent service. The wine selection is not that great but we did not have the Elete status. Evening Entertainment was lacking, mostly games, singers however the only show I enjoyed was the acrobats. The gym was clean with some limited equipment. CONS: associated service: Nexus - Raffael - when you purchase an excursion he will con you into going to a free, no lunch provided, city tour that he said costs $64 usd. The free tour is not the same, it is similar to a time share. They will take you to overpriced silver store and outdated leather goods store, and a terrible overpriced restaurant. Also the tequila factory is just a place where they do a presentation and let you taste a few options of tequila (not a distillery) and are overpriced. Worst of all is the dirty van with small windows that had no shock absorbers and was stick shift so it was up, down, forward, back, you get the idea, not good for your stomach. The tour guide, Hiberto, was rude to me because my husband got motion sickness. He was rude to someone else because she complained about eating at the designated restaurant.

  Dec 21, 2025
• 

  Did not get the rooms we booked.

  I booked 4 rooms for 7 people 8 months in advance with partial ocean views. I called to modify the reservation by removing 1 person. That was the only change and 2 days later I noticed that they also removed the ocean view rooms and changed them to no view. I did not request that in the modification. I called back and spoke with a supervisor. There were no longer any ocean view rooms available now. They gave ours away! Needless to say, we were all very disappointed and they had our rooms spread all over the hotel. That was very inconvenient for my 85 old mother far away from my room! The front desk staff was very unfriendly checking in and out. Not organized checking in a group of people. No pool chairs available if you go out after 10am. All saved with towels The positives: the cocktail of the day in the lobby was fun. Restaurants are great. Get there early and wait in line though! Waitstaff was amazing. View was great and lots of chairs on the beach. Order an umbrella though. Overall, our stay was nice. Would have been better if we got the rooms I booked!

  Dec 21, 2025
• 

  Beautiful resort with subpar food

  The resort itself is beautiful, and the service was generally very good. However, the beach setup was uncomfortable, with loungers placed extremely close together and no umbrellas available for shade. The food was also disappointing overall and did not meet expectations for a resort of this caliber. I would consider staying again only if the rate were significantly discounted.

  Dec 20, 2025
• 

  Riu Palace Pacifico

  After many visits to this resort we were again welcomed warmly by the customer service manager and with a personalized note and gift in the room. Friendly service abounds and attention to detail is in evidence everywhere. The resort is extremely clean and staff works very hard. We see many workers every time we visit. While we always enjoy ourselves there were a few negatives. First - food. Unfortunately, the buffet was not particularly good for lunch and dinner. Not much variety, most items were warm at best (never hot) and lackluster. Theme nights didn’t seem to offer much more than what is offered daily. Once in a while there was something tasty, such as salmon or shrimp, but we were disappointed overall. Breakfast was fine, as usual. Ala carte restaurants seem to be well liked, although the Steak House had mixed reviews for food and service from people we talked to. Sports Bar continues to be a good option, however. Second - entertainment. The pre-theater show entertainment is mundane. Bingo, etc. - it is not well attended, loud, and other options might be more enjoyable. The lobby bar is very loud due to the large, open space and the piano player/singer has to compete with that. Unless you’re sitting right in front of him you would not even know he is there. Overall, we had an enjoyable and relaxing visit and enjoyed the holiday lights and decorations.

  Dec 16, 2025
• 

  Almost perfect

  We stayed in the top floor suite for 11 nights in November and had another fabulous vacation. This was our 3rd time staying here in 2 years and we are already booked for 2 weeks in 2026. The food was better this time than in March, not sure the difference but we enjoyed. The elite club continues to be worth it for us with the beach cabanas and room location. Diana from the entertainment team is amazing and works so hard to engage with guests and provide entertainment. We really enjoyed the Micheal Jackson show as well as the silent disco! The beds are a bit soft and we woke up sore most days. Hopefully they can fix this. The service at the elite beach cabanas was not good this time and the guys working there just stood watching tik tok videos on their phones. Small complaints for what was an overall fantastic time.

  Dec 14, 2025