Riu Palace Macao Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6822 reviews

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  Stay away from this resort

  This is the review I drafted, I was kind in many areas. We have stayed with RIU 20+ times between Cabo, PV, Miami, San Francisco and finally Dominican Republic. A terrible experience, disgusting attitude from front desk, property was filthy, visible mold on walls, lamps and bedding food was great at Elite, but disgusting everywhere else. Pools were overall dirty and very hot. The property next door had great food, clean common areas and beautiful pools so I know it was possible. Again I thought we were at a PALACE.... The suitcases were gone through on our second day, nothing taken as we locked our valuable items up but the fact our case was completely ran sacked is lame. Never happened in any riu before. This RIU falls very short of the standard set by Riu as a "Palace". If you have stayed in a palace in Cabo, PV, or Cancun you will be extremely disappointed. Good Fantastic location, beautiful beach, very few vendors, loungers and beds scattered in the palms making it very private or open areas to sun bath. The Elite restaurant was fantastic, every dish was on point! Staff was amazing! Our Elite beach area bartender was fabulous!! Never a empty cup in our group. Plenty of chairs and double cabanas around pool, never had a issue securing at anytime of the day. Our housekeeper was amazing, room was always spotless and perfectly organized. Bad Check in Checked my friends room next door to us but had to wait until 3 pm to get room. Completely normal No room at 3, 4, or 5pm then relocated them to a non elite room with double beds. Told the they overbooked and can try for a different room tomorrow. After making friends with my new neighbor, he slipped a $50 to the check in lady and got upgraded them to this room.... At 4pm the next day they were moved back to elite room with no compensation. Lots of lies from the front desk. Food: Food was very hit and miss. The asian restaurant, we spent almost 2 hours at dinner and half our party never received entrees, we finally left and went to buffet. Buffet was decent as lots of choices gives everyone choices. Definitely lower end overall from experience being at RIU. Italian restaurant was terrible.....spent lots of time on toilet for a number of us that ate the chicken parm. The pasta dish was compared to Kraft Mac and cheese...Swimsuits are now ok in restaurants? 🤦‍♂️ Security No security, there was a group of 4-5 people at having a domestic dispute, screaming and crying at 130 am. Called for multiple times with no response for over 30 min from a security guard that come from riu property next door. "No security on-site tonight" Security staff at pools, beach entrances and common areas was non existent throughout the stay. Locals wandering through resort with nobody to stop them. Did not feel safe at this resort. Room The overall room was normal Riu Palace standard but the maintenance is slacking. AC never ran quite right, some days it was fine but it would just shut off in middle of the night for no reason. Strong moldy smell in room. Rain shower head didn't work and regular shower head leaked badly at connection. The front doors dont latch when closed, have to give a hard pull to close securely. Dining area and sports bar Can we find the dead rotting animals and mold in the walls? The smell is horrible in both areas. Literally a moldy, mildew rotten flesh smell, that never went away all week. Common areas: Dirty, far from RIU Palace standard they have set worldwide. Trash, butts, sand, grass clippings and spills left in hallways, stairs and hallways. Sand thick on stairs made for multiple falls from other guests. The same clump of hair was on stair landing our entire trip, clearly no cleaning had happened in a week. Riu can do better but I wasted THOUSANDS Of dollars on crap!

  Dec 03, 2025
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  Everything you need

  This is our forth year at Macao. Went to another resort last year and came back to the Macao. Small resort makes it easy to get around. Friendly staff that you see all week helps you feel welcome. Special shout out to the entertainment staff. Willie, Richard and Alea were amazing. See you in November 2026. Greg

  Dec 02, 2025
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  Damaged belongings

  I had a lovely time at this hotel. Unfortunately my Sweatshirt was damaged by bleach in their laundry on our last day and I did not notice until we were on our way to the airport! I emailed the hotel several times and not a single reply back!! Would have made the trip a whole lot better if I now did not have such a negative feeling towards this unaccountability👎🏼

  Nov 24, 2025
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  This is our 6th day. I do have to say that the waiters at the theatre are not the greatest. We’ve had 3 waiters pass us

  This is our 6th day. I do have to say that the waiters at the theatre are not the greatest. We’ve had 3 waiters pass us. Never asked if we wanted anything. Had to Ask the same waitress twice for my drink. Maybe they need to have more waiters or for them to take care of their specific area. Not impress

  Nov 23, 2025
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  The best way to experience all inclusive

  Just returned home from Riu Palace. In our opinion this is the best way to do an all inclusive holiday.  Not having to prebook the restaurants is a great improvement. We tried Asian, Italian and the Steak restaurant and were all great with  Pre drinks at Joes bar. The buffet restaurant also had everything we needed.  We enjoyed coffee, cake and croissants at the coffee shop. Because we were in the Palace we could go to all the hotels in the resort so could always have a change of scenery if needed.  The other hotels were also great, the food court at Bavaro is worth a visit. Thank you to the man on the Omelette station, he made the perfect Omelettes. Juanna round the pool really looked after us. We had great service at the Cuban Bar from Natalia. All the staff were brilliant but didn't get everyone's name. We've never experienced anything like the Riu Parties... they are fabulous. The weather was perfect everyday. We took an Uber to some beach bars and had a great time at Papaya Bar and  Onnos bar. We had room 4021 and yes we did have pigeons on balcony but not enough to bother us. Room cleaning was first class. Our friends were given room 2091 and this had terrible damp issues but were moved the next day so this was resolved. The only thing I would add to the hotel is a beach bar like the one at the nearby Iberostar hotel. We will definitely return to The Palace.

  Nov 14, 2025