What We Love
- You'll enjoy a day of relaxation at the Renova Spa, with a variety of luxurious treatments to choose from.
- There are plenty of activities to keep your heart pumping, including a gym, kayaking, snorkeling and more.
- Live shows, music and other entertainment are available both day and night.
Things to Know
- This resort sits on a stretch of dazzling stretch of sandy beach, surrounded by beautiful foliage and stunning blue water.
- There is an adults-only area for guests 18 and older.
Resort Details
- Various Lounges/Bars• Daiquiri, Lobby bar featuring a mixologist• La Latina, Lounge bar with terrace• Capuchino, Patisserie & ice cream parlor• Mamasita, Swim-up bar• Sports Bar, 24 hours• Pepe´s Food, Snack bar grill
- Various Restaurant1 Don Julio: Main restaurant buffet with live cooking stations2 Sunakku: Japanese a la carte restaurant for dinner3 La Casa De Las Flores: Mexican a la carte restaurant for dinner4 Rossini: Italian a la carte restaurant for dinner5 Krystal: Gourmet Fusion a la carte restaurant for dinner6 Steakhouse: Steakhouse a la carte restaurant for dinner.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Golf †
- Motorized Water Sports †- Scuba diving school- Snorkel excursion- Banana boat- Deep sea fishing- Wave runner- Catamaran- Fast cat- Excursion- Parasailing
- NightclubsOn-site Entertainment:-Daily activities for adults, 7 days a week-Nightly entertainment including live music and Riu theme shows.-Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Non-Motorized Water Sports- Sailing- Kayaking- Introductory scuba lessons in pool- Body boarding
- PoolThere are 4 pools on-site.
Elite Club - Exclusive pool area with premium branded drinks. - Sauna
- Spa †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1601 reviews
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Nov 05, 2025Cancun 2025
The entire trip was wonderful. The staff were incredible, pleasant accommodating, just wonderful. I am a vegan so I appreciate the fact that they had so many vegetables and a few vegan options.
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Nov 03, 2025accused of Theft - A humiliating end of an otherwise pleasant stay
K Song New Jersey, United States Just came back from a 5 day stay at the Riu Palace Kukulkan Oct.27 - 31. The resort is lovely, as is Riu's other hotels in the area from my previous trips. The majority of my trip was enjoyable. However, our entire experience was soured by a shocking and deeply humiliating incident that occurred at the Steak House. On Oct. 30th, after an enjoyable dinner at the steak house, i got a call in the room from the steak house asking me if I took the "pepper bottle" from the dinner table and request the return if i did. I said I didn't. The next morning, i got an email again from the hotel's reception desk "....request the return of the pepper container from the steak house." To my absolute disbelief, i was accused of stealing the pepper bottle from the table. i was treated with suspicion, with the accusation escalating despite my repeated denials. the entire ordeal was embarrassing, causing a public scene that attracted the attention of other guests. instead of conducting professional inquiry, the steak house manager chose to make a baseless accusation of theft against paying guest over a trivial item. this demonstrated a shocking lack of training and customer service protocol. the experience shows significant problems with the hotel handles guest relations and it is a major warning for anyone considering s stay here.
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Nov 03, 2025
Perfect stay at Riu Kukulkan in Cancun
The resort was great. Staff was very helpful and courteous. The restaurants were excellent and the waiter staff were great,and the food was excellent. I would highly recommend the resort.
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Nov 02, 2025
I’m done with cruises.
OMG I just checked out and literally the whole time I was here I kept telling my wife how DONE I am with cruising. We have been all over the world and cruising is now in our past. If you want to fight for pool deck space, battle to get in and out of ports and pray there is restaurant availability, please continue to go on cruises. There’s literally nothing negative about our stay here The staff, the accommodations, the location, the vibe. It really is a vacation everyone should experience. I would recommend the elite upgrade, worth every penny. There is a dedicated pool and a restaurant for this upgrade. The spa was AMAZING, the cabanas were ALWAYS available, the waiters were coming by every 10 minutes to top off your drinks. The food and restaurants were always available for a booking and I had lobster and steak at least three times. Wow. I don’t know what else to say. I wish I had something critical to say about this place to be fully transparent but there was nothing at all I can even think of. Thank you so much for a wonderful stay. Please don’t come here because I want to keep it so special and boutique but seriously come here. Thanks Riu for the most amazing and relaxing vacation.
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Oct 28, 2025
Family Vacation Gone Right
Family vacation in a magical location was a slice of heaven and the staff at the resort just made the vacation better! Would recommend 10/10
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos (approx. $4.00 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26