What We Love
- You'll enjoy a day of relaxation at the Renova Spa, with a variety of luxurious treatments to choose from.
- There are plenty of activities to keep your heart pumping, including a gym, kayaking, snorkeling and more.
- Live shows, music and other entertainment are available both day and night.
Things to Know
- This resort sits on a stretch of dazzling stretch of sandy beach, surrounded by beautiful foliage and stunning blue water.
- There is an adults-only area for guests 18 and older.
Resort Details
- Various Lounges/Bars• Daiquiri, Lobby bar featuring a mixologist• La Latina, Lounge bar with terrace• Capuchino, Patisserie & ice cream parlor• Mamasita, Swim-up bar• Sports Bar, 24 hours• Pepe´s Food, Snack bar grill
- Various Restaurant1 Don Julio: Main restaurant buffet with live cooking stations2 Sunakku: Japanese a la carte restaurant for dinner3 La Casa De Las Flores: Mexican a la carte restaurant for dinner4 Rossini: Italian a la carte restaurant for dinner5 Krystal: Gourmet Fusion a la carte restaurant for dinner6 Steakhouse: Steakhouse a la carte restaurant for dinner.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Golf †
- Motorized Water Sports †- Scuba diving school- Snorkel excursion- Banana boat- Deep sea fishing- Wave runner- Catamaran- Fast cat- Excursion- Parasailing
- NightclubsOn-site Entertainment:-Daily activities for adults, 7 days a week-Nightly entertainment including live music and Riu theme shows.-Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Non-Motorized Water Sports- Sailing- Kayaking- Introductory scuba lessons in pool- Body boarding
- PoolThere are 4 pools on-site.
Elite Club - Exclusive pool area with premium branded drinks. - Sauna
- Spa †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1588 reviews
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Oct 10, 2025AMAZING GIRLS TRIP
This is hotel is truly beautiful from the moment you enter into the lobby. You cant help yourself but smile. Truly 5 stars
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Oct 10, 2025
AMAZING GIRLS TRIP
Such a beautiful trip an outstanding resort 5 stars all around. Food, service, beach. Absolutely everything is outstanding.
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Sep 29, 2025
Great trip
First let me say I love Mexico and her people! They truly try their best to make your trip perfect! Check-in went well but our room was too close to the street and extremely noisy. The next day Justin got us an amazing room, I was a difficult person and I want to thank him for his professionalism in dealing with me. The food was all great, breakfast with Sebastian on the patio, as well as the times we ate inside when it was too hot. Our favorite restaurant was Krystal! Everything was so delicious we went there twice! I forgot to write down names but truly the service was top notch. Entertainment was great as well, Mariachi by the pool with a fabulous vocalist, live band Sunday night that couldn't be beat!! The entertainment staff worked constantly to keep everyone happy, the MC Valeria, well she was the best I've seen and I've come to Mexico for years! My favorite was Mar the fitness professional. She really knows her profession and can help you with anything fitness related. High level alcohol is everywhere and all you need to do is ask! I'm sensitive to many alcohols and bring my own wine . We loved that we could go just a block away for hard seltzer so I had drinks I could drink all week. I wish they would carry them at the resort ,they are inexpensive and work for allergies. Thank you Riu Palace Kukulkan for a wonderful vacation! We'll be back....
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Sep 26, 2025
We would recommend this hotel
We loved this hotel. Staff and service were amazing. Everywhere was so clean. Great food & drinks. Special thanks to Jeromino and Rubi for their cocktails & service with a smile.
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Sep 14, 2025
Amazing beach , amazing people
Just got back from Cancun I had the pleasure to stay in this resort for a week . Beautiful place , well maintained , amazing people , great service , good food and drinks I recommend this resort , you will not regrete Thank you to all the staff members for the good work I stayed in room 425😉
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos (approx. $4.00 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26