What We Love
- You'll enjoy a day of relaxation at the Renova Spa, with a variety of luxurious treatments to choose from.
- There are plenty of activities to keep your heart pumping, including a gym, kayaking, snorkeling and more.
- Live shows, music and other entertainment are available both day and night.
Things to Know
- This resort sits on a stretch of dazzling stretch of sandy beach, surrounded by beautiful foliage and stunning blue water.
- There is an adults-only area for guests 18 and older.
Resort Details
- Various Lounges/Bars• Daiquiri, Lobby bar featuring a mixologist• La Latina, Lounge bar with terrace• Capuchino, Patisserie & ice cream parlor• Mamasita, Swim-up bar• Sports Bar, 24 hours• Pepe´s Food, Snack bar grill
- Various Restaurant1 Don Julio: Main restaurant buffet with live cooking stations2 Sunakku: Japanese a la carte restaurant for dinner3 La Casa De Las Flores: Mexican a la carte restaurant for dinner4 Rossini: Italian a la carte restaurant for dinner5 Krystal: Gourmet Fusion a la carte restaurant for dinner6 Steakhouse: Steakhouse a la carte restaurant for dinner.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Golf †
- Motorized Water Sports †- Scuba diving school- Snorkel excursion- Banana boat- Deep sea fishing- Wave runner- Catamaran- Fast cat- Excursion- Parasailing
- NightclubsOn-site Entertainment:-Daily activities for adults, 7 days a week-Nightly entertainment including live music and Riu theme shows.-Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Non-Motorized Water Sports- Sailing- Kayaking- Introductory scuba lessons in pool- Body boarding
- PoolThere are 4 pools on-site.
Elite Club - Exclusive pool area with premium branded drinks. - Sauna
- Spa †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1405 reviews
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Apr 28, 2025Better Options in Cancun
We originally had booked the RIU Latino because we were splitting our stay this vacation, staying at 3 hotels in the region. We switched to RIU Palace Kukulkan because it was a Palace level hotel. Honestly, I think I wished we had kept the Latino. This hotel is in the heart of Cancun, so a busy area with a fair amount of traffic noise. The beach is beautiful and beautiful blue water. The buffet was good, probably what RIU is known for. A la carte dining was not good, with the exception of the steak house, it was good so we ate there twice. No reservations for dining which is nice, no issues getting in. It was nice that it was adult only. The room looked over at a neighbouring hotel and propane tanks, horrid view. The coffee shop was good. I just didn't like the vibe at this hotel. And if you really want to be in the strip area of Cancun, there are better hotels for the money for sure. The Japanese restaurant had a patron come in that was so intoxicated he could barely walk and kept passing out at the table. He was disruptive and honestly, it is not the hotels fault, but really, have security come and help him to his room since his wife couldn't get him to leave. I wouldn't go back and I can't recommend it.
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Apr 28, 2025Amazing Honeymoon Destination!
After reviewing many different hotels, my husband and I landed on the Riu Kukulkan for our honeymoon hotel! We were definitely not disappointed! The check in/check out process was a breeze, the food was really good and the drinks were amazing. Props to the bartenders, especially Ramiro and Michael, you guys ROCK! They have activities within the hotel and you can see the schedule via the Riu App or in the lobby on a screen. They provided late night food for all the night owls, and a coffee bar morning/afternoon for all my fellow caffeine lovers! Overall, a great stay and we will most definitely be returning back in the future. Thank you RIU!
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Apr 28, 2025
My stay at Kukulkan
Everything was fabulous from the food to the parties s..room service and beach..will return in 2026.
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Apr 27, 2025
Nice 4 day weekend getaway
My wife and I were worn out from our jobs and dealing with Minnesota winters so we took a quick four day trip to Riu Palace Kulkulkan. We were very happy with our trip. We had a nice ocean front room on the seventh floor. It was nice, clean and well maintained daily. The three pools were all very nice. There were plenty of lounge chairs and plenty of staff ready to bring you food or a cold beverage. The Entertainment crew worked hard every day to keep Everyone happy with music and games. The entertainment at night was top-notch. All the restaurants we went to had good food and good service. We especially liked the lounge bar. The bartenders, Enrique and Darwin, were a lot of fun. We made an effort to go there every night because of them. They are great ambassadors for Riu.
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Apr 27, 2025
Amazing
The hotel was new and clean Staff was so kind. We enjoyed a lot. Ala carte restaurants are great, love it
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos (approx. $4.00 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26