Riu Palace Jamaica Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4997 reviews

• 

  Worst Rui hotel I’ve ever stayed in

  This is one of the worst RIU Hotels we have ever had the misfortune to say in it’s classed as a five star hotel I wouldn’t give it three stars we had originally booked into the Rui Montego Bay hotel but after reading the reviews decided it wasn’t our seen so paid to upgrade to the Riu palace We were so looking forward to celebrating our birthdays,Anniversary at this hotel but didn’t expect to have to sign a waiver to say if we got any marks on towels bedding etc we would have to pay minimum $30 maximum $250 dollars you are only allowed to one beach towel a day we have never seen so many bed sheets hanging over other guests balcony Food in the buffet restaurant was awful breakfast the bacon was so overcooked and was always cold as was the eggs ,Hash browns, tomatoes, etc the fresh bead was not replenished had to constantly ask staff for more but it never arrived , there was also lots of flys around the food Lunch and dinner menus were the same not many cooking stations on offer again food was cold Italian restaurant don’t bother really awful as was the Asian the steak restaurant the fillet was lovely but the rib eye was awful we couldn’t cut it even with a steak knife the lobster was also over cooked and again couldn’t cut it you only get one Side dish this I found a bit strange as when we have stayed in other Riu we got so much more sides . The entertainment team were really good , as was the bar staff and the reception staff the buffet and restaurants staff just didn’t want to to be there they looked so unhappy also some of them were extremely rude to guests The young Americans girls that came in to the hotel were there just to get absolutely drunk they were so loud they were constantly being wheeled out of the pool, restaurants, bars, in a wheelchair because they were absolutely drunk my opinion go somewhere else this is like a 18-30 Benidorm hotel you can’t just sit on a sun lounger and chill , We did the Kingston blue mountain and bob marly trip booked through Tui the mini bus that they supplied was definitely not fit for the road seat belts were cut , air conditioning was blocked off sponges stuffed up on luggage racks our driver drove in a dangerous way we did it something in the road and we nearly flipped over if you are doing any trips book with the guys in resort T

  Oct 13, 2025
• 

  Experience of a lifetime!

  Best experience of a lifetime! Location was wonderful. Views were wonderful. Food was amazing and plenty of variety. Everyone from the staff to the visitors was super friendly. The best part was the entertainment crew! They kept the vibes going with dancing, ring toss, basketball, connect 4. Foam pool party and neon party were off the chain. Shout outs to Genius, Denaro, Astro, DJ Unstoppable, Omar, String Bean, Gaby, and Bubbles for keeping the party alive. But I have to say, Genius was my favorite! He kept us working out in the pool with the water aerobics and was just so full of energy and personality! I will definitely go back here.

  Oct 13, 2025
• 

  Great holiday overall – but management’s linen scam ruined the ending

  We stayed here for two weeks and overall had a really good holiday. The staff were generally friendly, helpful, and welcoming throughout — I really can’t fault the service day-to-day. Unfortunately, management’s response around a supposed “linen damage” charge right before checkout really soured the experience. Having since read online that other guests have had the same issue, it’s disappointing to see this still happening at a RIU property. Cleanliness was absolutely first-class — the entire resort was spotless, from the rooms to the restaurants and pool areas. Housekeeping did a brilliant job every single day. The food was excellent too, with a great range of options and consistently high quality across the restaurants. The only minor miss was the beach dinner, which was a little over-salted, but otherwise everything was delicious. Our room was modern, comfortable, and very well kept — couldn’t really ask for more. However, the so-called linen “damage” claim really lowered my impression here. After two spotless weeks, to be told on the final day that we’d be charged for a pillowcase was insulting and unnecessary. Facilities were top-notch — pools, bars, and shared areas were all well maintained, clean, and easy to access. No complaints there at all. The entertainment team deserves special mention — they work incredibly hard, bring great energy, and keep guests smiling all day and night. They were one of the highlights of the stay. Overall, this could have been a perfect 5-star review, but the unfair linen charge and how it was handled by management have put a real dampener on an otherwise fantastic experience. I’ve stayed at many RIU hotels around the world, and this is not what I’d expect from the brand. Hopefully head office takes note, because it’s a shame to see such a good resort let down by poor management decisions.

  Oct 12, 2025
• 

  Potentially an amazing place

  This hotel should be given fantastic reviews for it's unbelievable setting, great food, comfortable and functional rooms the best drink selection we've ever tasted and the amazing staff from wokana and Felissa at breakfast to the pool servers Tavoy,Shereka,Vanessa,Bennet and the main man Tajohn aka shaggy made my holiday extra special!!! Thank you all so much but the rules at the hotel are ridiculous!!!! I don't come on holiday to read rule boards and now il give you 2 examples 1 on day 1 I was told you can't enter the BEACH bar without a top and sandy shoes so after swilling my sandy shoes I was told I can't enter with wet feet !!!! By a lady with a mop and broom !!!! In any other 5 star hotel the lady with the mop and broom would mop and brush not offend the people who want to frequent a beach bar !!!! The same night there was people running screaming and vomiting down the corridor we were staying in at 3.30 am The next time I was upset was when me and my friends attended the foam party at Riu Reggae and being a little short sighted I didn't see the sign indicating I couldn't enter the pool a certain way.As I entered the wrong way I was quickly set upon by 2 life guards and a member of security and verbally abused YET at the pool bar there was a large group of American youths smoking weed at the bar !!!!! DISGUSTING maybe if you give your lifeguards and security they may reprimand the real troublemakers on the resort and not a 58 yo man that doesn't understand the right way to join a foam party

  Oct 07, 2025
• 

  Lively resort

  The location is 10 minutes from the airport which is a positive until the planes pass over every 30 mins. The food drinks and staff cannot be faulted. The entertainment is superb. We has some amazing shows! Special shout out to String bean and the rest of the Riu enertsin.ent team. One thing I need to say if you love loud screaming drunk Americans then this is the place for you...I am afraid that this is the only reason I dropped it one star. They dont stop day or night.

  Oct 07, 2025