What We Love
- No reservations needed at any of the restaurants.
- You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
- No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.
Things to Know
- It's about 13 miles from the airport and the popular Cancun resort area.
- Don't miss Isle Mujeres’ stunning beaches, fresh seafood, and loads of fabulous culture. In town, you can find great museums!
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
The all-inclusive program includes the following amenities:
• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• Free wellness facilities (gym).
• In-room save.
• Free entry to the discotheque (drinks included).
• Free sports, activities and entertainment programme; beach volleyball, catamaran (license required), kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool pedaloes (pedal boat).
• Live music, shows & RIU entertainment
• Children's entertainment (4-12 yrs)
• WiFi throughout the hotel.
• All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- KawachiAsian restaurant
- KulinariumGourmet restaurant
- La ToscanaItalian restaurant (buffet starters and desserts)
- Steakhouse
- 24-hour front desk
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Free wedding packages are available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com. To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †Jet ski
Parasailing
WaterskiingDving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within a mile of the hotel.
- Tennis court †Located at Riu Caribe Hotel
- On-site EntertainmentDaily activities for adults 6 days a week
Nightly entertainment including live music and Riu theme shows
Disco (entrance and drinks included) open 6 days a week
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14379 reviews
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Nov 27, 2025Enjoyed our stay
The first day at this hotel was pretty brutal, but it got turned around. Basically, when we checked into our room, the bedsheets were absolutely filthy, they were all stained, the room was filled with dust, and the air conditioner was broken, and there was just no way that we were gonna stay in that room so we went down to reception to tell them about it and the staff was very helpful and very nice about the situation and they had the room cleaned immediately and they told us that they were gonna switch us into a new room the next morning. Once they switched us into a new room, the room was 10 times better. It was extremely clean, it was spacious and everything in it was perfectly good. Overall, the surroundings of the hotel and indoors was very clean, the workers are extremely nice and friendly, and I was very scared of the food being bad, but surprisingly, the food didn't disappoint and they had a variety of different options to pick every single day, including five restaurants for dinner. One thing I don't like is that the music is very repetitive and so were the games so it would be nice if they would switch things up, especially for people who stay there longer than five days. But the beach is extremely beautiful, the sand is extremely clean and the water is super clear and beautiful. They have five pools total and they are also very clean, and multiple places where to relax. So in all, I would rate this hotel a 9/10 just because the first day the room was very disappointing but the staff turned it around, which made it a great trip over all.
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Nov 27, 2025
Pleasing stay
Decent property for the price but would be more appropriate at $200/night. Lobby was nice and modern, rooms have heavy wear. Bed was mediocre. Not a great hotel if you have a fear of heights: glass elevator, hallways have floor to ceiling windows overlookong the bay. Mini bar did have full size bottles of liquor so a major plus. RIU has an app that allows you to order maid service items and mini bar restocks without having to talk to a person, major plus for social anxiety. You can also preview the menus at restaurants (not buffet) on the app as well. The buffet made it easy to make healthy, low carb, or keto choices. Variety was great and many items were rotated daily. Restaurants were less than flexible. Menu is very set and food isnt really made to order. No customization on food there and very small menus at each. All of the food we ate was wonderful. Drinks were strong but bartenders were rarely willing to make anything other than what was in the preset cocktail menu. All were heavy on sugar and it was difficult to get drinks for my keto diet. No poolside servers made it necessary to walk all the way to the bar for each drink, less than ideal. Pool side taco bar was nice and food was good but same everyday. Beach is nice and clean but small and non existent during high tide. 4 pools but no hot tub. Overall not bad. Did not meet our fundamental needs but could be a great deal if your needs are different and you can get a great price.
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Nov 26, 2025Hotel Riu - Cancun
Staff was very nice and friendly. Room was ok. Thermostat didn't work properly so the room never got cold. Ceiling fan was pointless and tv stopped working. Called to get it fixed but no one ever came up. Ok stay overall. Buffet style restaurant that had average style food.
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Nov 26, 2025Disappointed. Not at all what I expected. Room was nothing like the photos. Got room changed after a two hour wait!
So disappointed with this hotel. It seemed so cheap and not welcoming at all, after a room change the next room had damp bedding
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Nov 25, 2025
RIU Cancun
RIU Cancun was fabulous, The property was lovely. we stayed on the 6th floor and the view of the ocean was breath taking. The ocean was great not much seaweed and the pools were great. They had a pool primarily for entertainment, a separate pool if you just wanted to relaxed and be away from the noise and they also had a swim up pool bar. The restaurants were limited at this property but you could always find something satisfying to eat. For me, besides the front desk agents I found most of the service workers weren't that friendly especially at the restaurants. The location of the property was great! You could walk to nearby entertainment areas such as coco bongo and local restaurants. The Riu party was great, they shuttle you to a nearby property for parties which was always entertaining. Overall my wife and I enjoyed the vacation at Riu Cancun. We also stayed at the Riu Palace Kukulkan for a few nights and this property is gorgeous as well, good food and good vibes.
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 Mexican Pesos per room per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted exclusively at the following 5 hotels:
Riu Santa Fe
Riu Cancun
Riu Caribe
Riu Latino
Riu Republica
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26