What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8330 reviews
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Aug 31, 2025Absolutely amazing !!!
We went to Platinum Yucatan Princess from the 21-28 of August and we had a blast !! The second we arrived we got a welcome drink that was one of our favourite drinks from the whole trip (there were so many amazing drinks and staff we met). We had the same Bell Boy (Javier Reyes) when we arrived as well as when we left and he honestly made our whole trip so much better !! He was so welcoming and wouldn’t let us carry our luggage because we were on vacation and he wanted to- and all he wanted was for us to have an amazing time and we did! We always felt welcome at the buffet (and we were there many times) and they remembered who was in our group and would make sure they sat with us every time! There was a lady who worked almost every day during the breakfast and lunch buffets at the front who would seat us who was super friendly and always made us smile and laugh! The food at the buffet was amazing, especially as someone who has a lot of allergies and is vegetarian they always had a section of vegan food and they have a gluten free section near the desserts that is completely separate. The a la carte restaurants they would open two per day which i thought was super smart, and they were absolutely incredible. We went to the Rodeo Grill and La Bruschetta and the food, staff and energy in the restaurants were amazing! The buffet theme nights were so cool and I loved to see all of the different types of food! the grounds were kept up super well and we loved the swim up room that we got! we were in building two so it was slightly separate from the pool bar but we could swim practically up to it and then walk maybe 20 seconds to the bar, and it was a slightly quieter pool and we were in the sun all day until about 4 -5 pm which we loved all of !! The animals that were on the resort were so cute! we loved the cats (there’s a lot more on the family side so we would go there to find them!) The entertainment the week we were there was absolutely amazing, we went to most of the shows, we loved them all (we went to the burlesque show, mexican show and pirate show for the dances) and we absolutely loved the fire show, the casino night and the mariachi band!! The drinks were absolutely amazing as well and we remember the bartenders jose who worked in the lobby bar and the bar by the buffet and manuel who worked in the pool bar were both absolutely amazing, but we did have many more bartenders that we loved I just don’t remember all their names. We also loved the servers that would come around to the swimup pool rooms and take drink orders!! they would bring us new drinks that we hadn’t tried before and they were absolutely fantastic! We always received help when we asked or called if we needed anything and they were always happy to help us! Overall it was an absolutely perfect time and we loved every second of it! I have and will recommend to people looking to go on vacation and I would love to go again !
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Aug 30, 2025
Friendly servers!
it was my first time at this resort and i loved it! the food was pretty good and the servers were so friendly.. especially Rafael! he was so attentive and friendly (:
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Aug 30, 2025
Rafael is our favorite server
My favorite resort in playa del Carmen. My second time here and it has not disappoint. The food is great and service is amazing. Our server Rafael at the Yucatan buffet has been amazing
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Aug 29, 2025
Couldn’t recommend it more!
I couldn’t say enough good things about this resort! I had such a fabulous time with my wife on honeymoon. Umberto Sexy, Tanya, Ramsays, and so many others made the trip even more special than we could have imagined. Activities were great, and we felt like we truly made friends with the staff and the other great people attending the resort. The nightly shows were also spectacular, food was terrific we never felt sick, pool side bar had great service, and the Italian restaurant is a must-try. Highly recommend, and we definitely plan to come back again!
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Aug 29, 2025
Amazing experience
The location and hospitality was absolutely amazing. Javier Reyes, the Bell Man was an amazing representative of that resort. Super personable and a real joy. Another shoutout to Luna at the sports complex. She's athletic, intelligent, and very personable. Lastly, the restaurant staff was amazing as well. My guy, Erik. I loved my time there. Cons- you don't get the swimout pool for as long as you want. I won't complain about the beach bc they can't contol that. So do an excursion or 2 to take advantage of the beach life and local food.
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.