What We Love
- Live Aqua Beach Resort Cancun is home to a total of eight incredible infinity pools
- The pool concierge is ready to bring you an array of snacks, at practically any time of the day.
Things to Know
- The Feel Sense spa at Live Aqua Beach Resort Cancun is extraordinary, offering on-the-beach massages that will fill your dreams for months after vacation has ended.
Resort Details
- Aqua Club Lounge-Premium open bar.
-Continental breakfast and 3 food presentations during the day.
-Variety of coffees.
-Hors d’ oeuvre and appetizers.
-Tea time
- Azur
Beautiful view of the ocean and pools. Fresh and varied ceviches. Mediterranean - influenced seafood, pasta and snacks.
- Cafe Deli Boutique
Open-air terrace provides coffee & tea as well as scrumptious pastry or dessert.
- Carnivore Steak House Lobster & Grill
When the sun goes down and the stars rise over Cancun's famous shores, the scene at this exclusive restaurant starts to heat up. The sublime setting and refined ambiance set the stage for a dreamlike paradise that creates romantic moments you will remember for a lifetime. Menu highlights include fine steaks, lobster, kebabs, fresh salads and seafood, along with homemade sauces and marinades that make each dish a masterpiece. Enjoy a divine selection of house wines and wines from Mexico with your meal. And finish your evening with a French flambé by our maître, or surrender to the creations of pastry for a delectable dessert. Chef Manuel Sansores and everyone at Carnivore Steak House will create magical moments under the Caribbean moon. Reservations required.
- MB
Avant-garde cuisine offering a concept of New American Cuisine. Resort-chic dress code.
- Sea Corner
This culinary experience features fresh tropical fruits & traditional flavors of the Mexican Caribbean. Unlimited ceviche, chips, tacos and tropical cocktails.
- Siete
Pop art fuses with contemporary Mexican high-end cuisine. Open for breakfast (buffet & a la carte) and dinner (à la carte).
- Sushi Station
Simple & modern eatery offers Japanese sushi specialties. An outdoor terrace offers a great view to accompany the freshest fish around.
- Various Lounges/Bars-Egos Bar
-AKA Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Business services†
- Butler service†
- Children not allowed
- Concierge desk
- COVID test onsite
- Elevators
- Exercise gym†
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 7 pools on site. This Property has Swim up Bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17599 reviews
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Aug 31, 2025Great relaxing and beautiful resort with excellent staff
Live Aqua is a beautiful resort, multiple pools which we loved because we never felt like we couldn’t sit on our small floats, we were never in anyone’s way. The staff is amazing, so friendly, I have to say as far as excellent staff, they were the best and we travel to Mexico a lot and try different resorts . We reserved a bed by the pool and they had our towels set up and an ice bucket with water, always refilling it. The pool waiters were vey attentive and we never went without a drink and we could order food for lunch and they would bring it to us and we could eat on our pool bed under an umbrella. The restaurants were all good , we liked the Mexican restaurant because it had a salad bar . I want to give a extra thank you to our butlers Alan and Eladio, they set up our dinner reservations, taxi service and always checked to see if we needed anything , if we ever went back we would request Eladio, he was awesome. The reason I gave it a 4 star rating is it was a little to laid back for me . They did have a small pool with music but the main pool was very quiet, the only time they played music was during water aerobics and during bingo. You could see how everyone was more upbeat when the music started, so I would think they would play it all day . We heard though that a lot of people go there for the quiet and relaxing atmosphere. They did have music at night at a small club and a silent party . Overall we had a nice time and our room was always very clean , and like I said it is a beautiful resort
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Aug 31, 2025Ernesto is the Man!!
The hotel is beautiful, the pool areas are super nice. Ernesto Palapa, Cheff is a great guy!!! Giving you VIP treatment out of his hearth!!!! Look for him!! He is the man!!
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Aug 30, 2025
Really good hotel with great staff.
We had a great time on our recent trip. Pros- MB for dinner was our favorite food and favorite waiter Carlos- ask for him he will make sure you are well taken care of. Insider tip- Try the habanero soup (yes even in August) it's not spicy! Ali will take care of you by the pool. So helpful even in the hot weather. Daiman at the cabana hut is so kind and helpful. Hotel on the smaller side, which I like, you get to know the staff and don't have to walk forever to get places on property. Ruddy was a really great butler. Cons- -So hot- duh it's August. Not holding that against the hotel, just wouldn't recommend going to Cancun in general in August. -Seaweed- we knew this was an especially bad year before we went, also nothing the hotel can control- will go a different time of year next time. -We stayed in a suite so we were taken to the Aqua club for check-in. We waited and waited to be helped. The hotel offers some sort of membership or timeshare, the lady that ended up checking us in was giving someone this presentation while we waited. After 20 min of waiting we asked if we could go back to the lobby to check in, she then helped us, but this is an area that could be streamlined. -Our room was a little on the warm side- we were able to get a portable fan that made all the difference.
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Aug 30, 2025
Top Tier Customer Care
Second time here and we hope to return as soon as we can. This place is a gem and has exceeded our customer service expectations once again. Specifically, both butlers, Isaias and Viri, for their outstanding attention to detail and representing the Club level with precision, John at the pool bar for his attentiveness and sense of humor, Spider at the same pool bar for his smile and working his tail off, Oscar at Azur restaurant, who takes his job seriously and has pride in what he does - an asset to the property to be sure, Karina - foot masseuse and Letitia - spa masseuse for their knowledge of craft, Alan - another butler who was not even ours but helped us out, Daniel and Guillermo - club level bartenders - very very professional and class acts each. Azur’s Chef Alberto who made an authentic octopus dish that took time to prepare - another solid member of the team who went above and beyond, and finally Montserrat, a hostess at Azur who was the icing on the cake and helped us with an important lost and found item. All of the above was done with exceptional attitude and smiles, which I daresay is a mandatory requirement to work here. If excellent customer service is your thing when on vacation, look no further. I believe that’s what sets this place apart in Cancun.
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Aug 29, 2025
John customer service
John was absolutely outstanding!!! His customer service and pool side work was top notch. Coming back and asking for him next time!!
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed