La Casa De La Playa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

611 reviews

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  The Best Experience

  La Casa De La Playa is a paradise. It was even better than our first visit in Feb 2024! Our oceanfront suite (Room 1310) was amazing and exceeded expectations. Butlers Memo and Laura made sure our stay was memorable and extra special. This time we skipped the La Casa Restaurants; room service was a perfect choice. We did enjoy the San Juan Mercado at the Xcaret Arte (daily), which has a ton of fresh and tasty options. We loved their tequila selection at the La Casa self-serve tequila bar, too. The staff as a whole are very kind and helpful, we appreciated the Housekeeping staff, drivers and Lobby bar bartenders - amazing. We’ll absolutely be back again next year and hope to make this a yearly tradition.

  Apr 23, 2025
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  Other Wordly!

  AMAZING! I am reluctant to write this, because I want this place to be kept a secret. We are fortunate to have traveled to many places around the world. This is the best hotel we have ever stayed at PERIOD. Fantastic experience! This is one place to be sure to return to. Simply amazing

  Apr 03, 2025
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  The best of the best

  I came into our trip with high expectations after reading the reviews, but wow did this resort exceed every hope that I had for a luxurious, relaxing getaway. After arriving at the Cancun airport, we were quickly whisked away in a Tesla for the 1 hour, 10 minute ride to the resort. We were met with welcome drinks, cold towels, and our butler, David, who went over logistics and took us on a tour of the resort before ending in our room. At La Casa, you have around the clock butler service. Celeste and David were excellent, available by What’s App, and assisted with everything from ordering room service, arranging transportation, scheduling a private jelly fish lab tour (which was so informative), filling the soaking tub, and everything in between!! We were spoiled with gifts in our suite, from a chocolate turtle, a book about Xcaret, a birthday cake and sparkling wine, and even more. The suite was incredible - we were in Wellness 3104, which was the base level room. It was incredibly private, had a large pool, and lots of privacy. We preferred these suites over the high floors as the pools were a lot larger. Our butlers were able to turn up the temperature remotely, as requested. The food at the resort was by and far the best we have ever had at an all inclusive. We really enjoyed the restaurants, room service, pool menus, and our few meals at the sister resorts (Tah Xido omakase and Ha were standouts). We really enjoyed our lunch at Xal, especially the burger, totoaba fish and the cocktail in a shell!) Lumbre was our favorite dinner at La Casa, and I loved the fruited still life and the cafe de olla at Tuch de Luna for breakfast. The chocolate room was delicious to stop by for a treat, don’t sleep on the churros in there! Both pools (sky bar and the infinity pool) were lovely, as was the beach. We were able to see needle fish and rays swimming in the ocean. The on demand transportation to and from the parks and sister resorts were great! We walked back and forth to Arte., and loved the secret door. We didn’t do any of the exclusive experiences, as we wanted to dine at the resorts. I would love if they would bring back the sacred ritual or early morning river swim. I also wanted to mention the kindness of Paloma at the front desk - she went above and beyond for us, and was always so welcoming and kind. We absolutely plan to come back, as La Casa is truly something special.

  Mar 31, 2025
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  Casa de La Playa 03/2025

  We visited Casa de la Playa a couple of times and had a fantastic experience, especially at the Sky Bar pool. Miguel took great care of us—he was attentive, friendly, and made sure we felt comfortable throughout our visits. His exceptional service truly enhanced our time there. We are always looking for him as soon as we get to the Sky Bar. The atmosphere was beautiful and relaxing, making it the perfect place to unwind. With great service and a stunning setting, Casa de la Playa exceeded our expectations. We highly recommend it and will definitely be back! Thank you!!! Alamillo Family💎💎💎💎

  Mar 31, 2025
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  Unforgettable experience

  I had an amazing stay at La Casa de la Playa! The service was truly exceptional, and I want to especially highlight Laura and Memo. They were incredibly attentive, always available whenever needed, and made sure every detail was taken care of with great care and warmth. Their hospitality made my experience even more special. I highly recommend this hotel to anyone looking for top-notch service and a luxurious stay. Can’t wait to come back!

  Mar 30, 2025