What We Love

  • Enjoy 24-hour room service throughout the duration of your stay. Your needs always come first, no matter what time it is. 
  • Take a moment to relax in one of several cushy loungers located out under the palapas.
  • Indulge mind, body and spirit at the onsite spa, featuring Turkish baths, seaside massages & the Jamaican cocoa scrub.

Things to Know

  • The resort is only 20 minutes from the airport.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is open exclusively to adult guests.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Aqua
    Lobby Bar
  • Cornwall
    Buffet
  • Es Palau

    Gourmet


    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.

  • Exodus
    Theater Bar
  • Galleon

    Steakhouse


    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.

  • Hemingway
    Cigar Bar
  • Kiniro
    Japanese

    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
  • La Toscana

    Italian

    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.

  • Lucea
    Swim-Up Bar
  • Port Maria
    Buffet
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Disco†
  • 24-hour front desk
  • Accessible rooms
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Disco†
  • Elevators
  • Exercise gym
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Liquor store†
  • Meal Plan Type: All Inclusive
  • Nightclub
  • Non-smoking rooms available
  • Pool
  • Poolside snack bar
  • Sauna
  • Shops and commercial services†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Water sports†
On-Site Wedding Services

  • Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package.  

     Please contact wedding coordinator for complete information, locations and to reserve a date.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Beach
  • Direct access to a beach
  • Fitness center on-site
    Fun & Fitness Program
  • General
    Other activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, bocce, gymnastics and table tennis.
  • Motorized Water Sports †

    For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL.  This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.

  • Nightclubs
  • Non-Motorized Water Sports †

    Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic and snorkeling

  • Pool
    There are 4 pools including an infinity pool and activity pool. This property features a swim-up bar.
  • Sauna
  • Shopping †
  • Spa †
  • Steam bath
  • Tennis court
Off-Site Recreation
  • Golf location (onsite/nearby) †

    18 Holes, Caddy Required

    Unlimited green fees, carts are at an additional charge. ($)

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 10183 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Total disappointment

    Third time here. Total disappointment after just 8 hours here. Why? Horrible non existent service at dinner. Twenty minutes of no one waiting on us when we asked nicely to understand why we weren’t being helped Night entertainment we pay for was shuffled. At the pool. In the theater. Then a bunch of people beak dancing in the lobby. Not what I paid for. Bad bad

    Sep 12, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Disappointed repeat guest. I got sick from the mold/musty odor.

    First, let me say that Iberostar JOIA is a beautiful property with a beautiful beach. The grounds are lovely and well taken care of. My butler Travis is a smart guy who was well prepared and attentive to me. Travis stayed in close contact with me daily to keep me updated on things happening at the hotel. But readers should pay attention to this and the other reviews that mention mold, mustiness, odor, etc. They are 100% accurate. I am a repeat guest of Iberostar and I was disappointed in my stay recently. As soon as you enter the building, you can smell a distinct odor that is best defined as a moldy, damp basement. It's in the hallways and in the rooms too. And like other reviews mentioned, the hotel tries to cover up the smell with scents in the room and in the hallways. I got pretty ill. I was perfectly fine before I got there, but once I arrived, I was sneezing, coughing, and had congestion; and my nose and eyes wouldn't stop running. I changed rooms, and that didn't help. I saw the onsite nurse, and she charged me 65 $USD for an Advil (with a side of attitude), which of course, did not help either. I was breathing in damp, moldy air mixed with air freshener. But the instant I stepped outside, my symptoms subsided. So shortly into my stay, I checked out. The Guest Relations manager was nice and refunded me for the rest of the nights I wasn't staying, which I truly appreciate. As soon as I left, I could breathe again and had no symptoms for the rest of my trip. I definitely believe I was allergic to whatever was happening in my room(s) and in the hallways. Guests should exercise caution when considering staying here. The mold/musty odor throughout the hotel/rooms is a huge deterrent and must be resolved. Another issue with the rooms is that you cannot open the sliding doors to your balcony while the AC is on, or the entire room will fill up with condensation. It will feel like a rain forest. Even when the AC was off, this still happened. The air in the rooms generally felt damp and stale. It was uncomfortable. I have never had this issue at other hotels. Lastly about the room, the whole water bottle thing is weird. They don’t use plastic anymore. So they have these refillable water bottles in the room that they claim to steam and reuse. They are NOT secure! Anyone could open them at any time and tamper with the bottle. Would you buy a bottle of water from the store that you didn’t already open yourself, that anyone could easily open and close back before you buy it? Didn’t think so. Do not drink from those bottles, it’s not sanitary. Food: I thought the made-to-order food was good. I dined at Surf and Turf and generally enjoyed my meal. However the portion sizes have gotten noticeably smaller over the years. I recommend the hotel not use such enormous plates; it makes the portions look even worse. The food that is left out at the buffets is exposed to insects and the heat in general, which can be problematic. But we're in the tropics, so it is what it is. The beach: Service has changed since I was last here. In the past, the servers would walk the beach taking orders. It seems that the beach has gotten so busy that now you scan a QR code on your umbrella, place your order, and they bring it over from the bar. The QR code on my umbrella didn't work, but scanning the one next to me worked fine. Overall service: I think there is more work to be done training their staff. At times service was pretty slow, and the attitudes of some of the staff was unpleasant. STILL, I would consider returning to Iberostar in the future if they could get the mold/odor issue totally fixed from the inside out. They probably need a massive renovation though.

    Sep 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Anniversary stay

    Our butler Chris was great, everything that we asked for and more. When we needed information for the different restaurants on the resort, he was able to guide us to what we were looking for. Chris checked on us as well periodically to make sure we were ok. Definitely a great experience!

    Sep 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation of a lifetime. Making memories.

    I had the absolute BEST experience at Joia Rose Hall @Iberostar! Our room, (swim up Butler suite), was excellent. Our Butlers , Alain and Andre' were TOP TIER!! Actually, they made our stay worth every cent, catering to our every WANT and NEED, (within their control, of course), and on our next trip, August 2026, I will definitely be requesting both Alain and Andre' again. The staff were so friendly and welcoming. The customer service was awesome as well. The beach was lovely and relaxing. The activities, wellness, games, foam party, shows were great!! I can't wait to return..

    Sep 12, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    If in MoBay skip…there are better options

    So check in, pool staff, and pool bar staff were amazing. The drinks are weak, so if you aren’t a “club” member you don’t get top shelf. The best restaurant was Galleon Surf and Turf. Breakfast should have been served in the beachside restaurant, not tucked back up away from the views, there also wasn’t a good outdoor seating area for the restaurant. We stayed for Labor Day weekend. Do NOT waste your time in the Hibachi restaurant, it was disgusting. Also wish there had been more fresh fish and seafood options, give that you’re on a Caribbean island next to the ocean. Overall food was mid. Now the room, booked under my IHG account since I’m a member, had a request for 2 beds. Got there and they told us we had 1 bed, as it was a trip with my friend we were like no it needs to be 2 beds, so then our room had to be moved to the bottom floor. Big mistake, huge mistake. The bottom floor definitely had a water smell to it, expected given access to the pool and beach. Unfortunately the plumbing was not great and as the resort got more crowded for “members week”, bathroom plumbing could be heard chugging at all hours of the night and then our room began to smell like raw sewage. As this is my 3rd resort in the MoBay area I can definitely say I would not recommend.

    Sep 10, 2025
Hotel Advisories
  • AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
  • AdvisoryAdults Only Resort.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

    SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
     per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
     without reimbursement or refund of the remaining nights.  a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
     per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
     without reimbursement or refund of the remaining nights.  

    STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:

    • All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
    • Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
    • In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
  • Pet Policy : Pets Not Allowed

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