What We Love
- Posh lounge chairs surround the pools and the beach. We can't think of a better place for a cold, fruity cocktail.
- The service here is absolutely impeccable. It's the reason this resort attracts so many repeat customers.
- Capture much needed "me-time" at the luxurious, onsite Infinity Pool.
Things to Know
- The resort is only 30 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is open to adult guests only.
Resort Details
- The Grand Cellaran exclusive cellar with more than 200 wines importedfrom the most prestigious world wine regions
- Various Lounges/BarsEl Mirador - Lobby bar
Sirenita - Aqua Bar
Rhapsody - Music Bar
Esplendido - Smoke bar
Coliseo - Theater Bar
Health Bar - Various Restaurants2 buffets, including the popular Bella Vista Restaurant and La Brisa Restaurant.
4 a la carte restaurants, 2 of which include fabulous sea views. 1 pool restaurant is also available. Enjoy delicious cuisine at:
- Venecia, Italian restaurant
- L'atelier, Gourmet restaurant
- Haiku, Japanese restaurant
- Tony's, Surf & Turf restaurant
Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services
- Internet Access†
- Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Bike rental
Complimentary bike tours.
- Direct access to a beach
- Fitness center on-siteFit & Fun fitness program.
- General
Other activities include aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Golf †18-hole P.B. Dye golf course.
Green fees and carts are at an additional charge ($). - Hot tub6 outdoor hot tubs.
- Leisure FacilitiesOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Motorized Water Sports †Jet skis are available.
- Non-Motorized Water SportsKayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
- PoolThere are 3 pools on site, including an activity pool and a lake pool. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site. All courts are lit and feature complimentary use.
- On-site Entertainment
Live nightly shows in theater/disco/casino
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10159 reviews
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Aug 31, 2025Had high hopes
This hotel is nice and clean. The staff are friendly and hospitable. The rooms are spacious and the beds are comfy. The entertainment was really good and had a good variety. The food was disappointing, breakfast was always lukewarm, their lack of awareness on allergies is concerning and it’s seems to always be the same food. The food at the beach restaurant was the highlight! So good, we eat there everyday. There is a lot of iguanas which I hate so couldn’t ever relax. The cabanas weren’t the best if you wanted to keep out the sun so moveable umbrellas would have been better. Overall it was a pleasant stay. I’d love to say we’d come back but only when the food has improved.
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Aug 29, 2025A wonderful, amazing, beautiful place
My partner and I stayed at Joia Paraiso for our anniversary getaway from August 3–9, 2025. It was my third visit (previously Grand Paraiso) and my partner’s first. I cannot recommend this resort enough. We spent the entire week at Joia, so my review is focused solely on this property. Resort & Grounds The resort is absolutely stunning—just as beautiful as ever. Every detail is thoughtfully maintained, and the property is spotless. Cleanliness is incredibly important to me, and Joia truly excels here. If you want a gorgeous, pristine resort, this is the place. Pools & Spa The pools are fabulous. We spent most days at the main activities pool, which was always lively, fun, and clean. We also enjoyed the quiet pool twice during our stay—perfect for relaxation and even a nap on the poolside beds. The spa is next-level, and we made it a daily ritual to stop by before heading to our room for dinner. Rooms We stayed in the Oceanfront Butler Suite, and it was perfect. From the stunning morning views to the beautiful décor, every detail made the room feel special. Food & Drinks The food and drinks are among the best I’ve had at any all-inclusive resort. Having been to Mexico 17 times and tried many different properties, Joia is the only resort I’ve ever returned to—thanks to its consistently delicious dining and drinks. There’s always something fresh and tasty to enjoy. Staff & Service The heart of Joia is its staff, who are some of the kindest, most generous, and sincere people you’ll ever meet. Butler Team: Gustavo, Daniel, Gabriel, Roberto, Anna, and Mirna were all outstanding. A special thank-you to Gustavo, who went above and beyond to make our anniversary unforgettable. Pool Waitresses: Leticia and Eunice brightened every day with their kindness, humor, and attentive service. Host Staff: Lizeth welcomed us at many meals with warmth and care, always ensuring we were comfortable. Wait Staff: Felix and Leonardo handled everything with ease and professionalism. Mario, who greeted us at the buffet most mornings, always started our day with joy and kindness. Norberto, in particular, will hold a special place in my heart—his warmth and generosity stood out above all. Towel Team: Diego, Rey, and Fesh kept us comfortable and cared for by the activity pool. They were thoughtful, attentive, and fun to chat with. Entertainment: Fernanda and Viri were an incredible duo—charismatic, charming, and endlessly entertaining. Overall Our week at Joia Paraiso was everything we hoped for and more. The beauty of the resort, the quality of the food and drinks, and above all, the extraordinary staff make this place truly special. I wholeheartedly recommend it to anyone looking for a memorable getaway.
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Aug 27, 2025
Top notch service!
The service, amenities, and vibe were all too notch. We got the beach room while our friends got the room with a private pool, both were excellent. Fun pool events (pole dancing, aerobics, poker, and more) happened every day. Hard not to enjoy ourselves with such great people.
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Aug 26, 2025
Experience of a Lifetime!
This is the best resort I have ever experienced! I call it an experience because that is what it was for us. From food to cleanliness to customer service, I cannot express how great this resort is! This is a treasure and please don’t miss out on this one! I guarantee this one is a gold star!
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Aug 24, 2025
BEST VACATION EVER
This place is absolutely incredible! The rooms are cleaned twice a day, the food is out of this world (honestly hard to come home after eating here), and the staff is beyond amazing—so kind and helpful. One night I had a little too much to drink, and without me even asking, the waiter quietly brought me something to help me sober up. It worked, and the fact that they did it without making me feel embarrassed was just such a thoughtful touch. The spa area is gorgeous, complete with cucumber water and healthy little treats, and the room service is just as delicious as the restaurants. The drinks are fantastic too! There are fun games by the bar pool, a relaxing spa pool, and even a quiet pool meant just for unwinding. The bar pool still feels relaxing, but it also has energetic classes—we had a blast doing paddleboard yoga there! Truly one of the best vacations I’ve ever had. We’re already planning our next trip back in six months (or maybe even sooner!).
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed