What We Love
- Posh lounge chairs surround the pools and the beach. We can't think of a better place for a cold, fruity cocktail.
- The service here is absolutely impeccable. It's the reason this resort attracts so many repeat customers.
- Capture much needed "me-time" at the luxurious, onsite Infinity Pool.
Things to Know
- The resort is only 30 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is open to adult guests only.
Resort Details
- The Grand Cellaran exclusive cellar with more than 200 wines importedfrom the most prestigious world wine regions
- Various Lounges/BarsEl Mirador - Lobby bar
Sirenita - Aqua Bar
Rhapsody - Music Bar
Esplendido - Smoke bar
Coliseo - Theater Bar
Health Bar - Various Restaurants2 buffets, including the popular Bella Vista Restaurant and La Brisa Restaurant.
4 a la carte restaurants, 2 of which include fabulous sea views. 1 pool restaurant is also available. Enjoy delicious cuisine at:
- Venecia, Italian restaurant
- L'atelier, Gourmet restaurant
- Haiku, Japanese restaurant
- Tony's, Surf & Turf restaurant
Please contact guest services upon arrival for complete details.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services
- Internet Access†
- Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Bike rental
Complimentary bike tours.
- Direct access to a beach
- Fitness center on-siteFit & Fun fitness program.
- General
Other activities include aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Golf †18-hole P.B. Dye golf course.
Green fees and carts are at an additional charge ($). - Hot tub6 outdoor hot tubs.
- Leisure FacilitiesOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
- Motorized Water Sports †Jet skis are available.
- Non-Motorized Water SportsKayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
- PoolThere are 3 pools on site, including an activity pool and a lake pool. This property has swim-up bars.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site. All courts are lit and feature complimentary use.
- On-site Entertainment
Live nightly shows in theater/disco/casino
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10193 reviews
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Nov 15, 2025Beautiful property with amazing service
Stayed for 11 nights. The property is absolutely beautiful. Modern? Not so much, but it gives vibes of retro Hollywood. The staff all go above & beyond with service. Always lovely smiles & acknowledging everyone. The food is by far the best we have ever had at an all inclusive. We are early diners, and never had issues getting into any restaurants. The steak house is our absolute favorite. Amazing food & super service! Our room was somewhat dated, but very comfortable, clean, & well maintained. We spent most of our time at the quiet pool. Truly the gem of the resort. Evening entertainment was rather hit or miss, we are not really “show” people & the entertainment they had in the lobby bar was either really great, or really a miss. A few things that could be improved: -The drinking water situation- they provide glass bottles, but have no refill stations, so if you want a refill later at night, good luck with that. We had even left our empty bottles with a tip on the bed for turn down service, when we returned to our room, the empty bottles were placed on the counter not filled. -The quiet pool was lovely but EVERY DAY of our 12 days, they had gardeners around doing lawn mowing & weed trimming for several hours a day, the same areas they had just done the day before. It took away from the zen of quiet. Would we return? Absolutely! But would not feel the need to stay for 11 nights.
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Nov 13, 2025
Fabulous Time in Paradise
My wife and I just returned from Joia after our first stay at this amazing resort. The staff here just adds to the beauty and relaxing feel of this resort. We stayed in an Ocean Front Butler room with a spectacular balcony and view. Our butler staff of Fatima, Paulo, Gabriel and Tomas were amazing. They saw to our every need and always greeted us with a smile. Another staff member who brought joy to us with her smile and energy was Janeth evening lobby bar waitress. She was so nice and attentive. The Activities Star staff was excellent too. Maya, Cassandra, Pedro, Carlos and Ximena and the rest of the crew had great activities for all guests and were extremely personable. Although I cannot remember all of the waiters and waitresses by name, each restaurant and bar was a pleasure to visit. We highly recommend this resort to anyone looking for an all inclusive resort with something for everyone including a beautiful beach. Bill and Shelly
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Nov 09, 2025
Sometimes things aren’t always perfect but it’s how things are managed
Another lovely relaxing break . We had some issues that were resolved professionally by the guest relations team so didn’t affect our stay. Pool/beach perfect no problems getting beds even with a large wedding group. Food there was some issues early on during stay but resolved ( maybe chief was on vacay) Drinks and service excellent as usual. Will be back in a few months
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Nov 08, 2025
November 2025 familiar staff and services and food quality.
Great November visit. Familiar faces make it all worthwhile. It was great to see Emelio at El'Atelier. He steered us right as always. And we got to see Christian at the buffet. New standout faces were our butler Bernardo and Alma on the entertainment team. She made the White Party a blast. We watched Ivan at the towel concierge rescue a lost phone on the beach and reunite it with its owner. Shout out to Pedro on Pool services Haiku restaurant Bistro table was excellent as always. Shortribs at Legado were wonderful, tasty and tender. As we speak, our night service , Reynold is preparing our room for the night. He was quick and efficient. We were very pleased with our stay, once again. We were also impressed with all the improvements since our last visit - most notably the landscape additions, pool improvements, and remodeling of the room.
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Nov 06, 2025
Unforgettable Experience Thanks to the Amazing Entertainment Team!
Our stay at Joia Paraíso by Iberostar was absolutely incredible, and the main reason we’ll be returning is without a doubt the amazing entertainment staff. From sunrise to sunset, they filled every day with energy, laughter, and unforgettable moments. A huge shoutout to Carlos, Vidi, Pedro, Mala, Cassandra, Montserrat, Alma, Viedma, Marlene, Odalys, Ximena, Rayworld & Julio— each one brought their own spark to the experience. Whether it was games by the pool, evening shows, or just their warm smiles throughout the day, they made us feel like part of the family. Their enthusiasm and genuine kindness truly made our vacation special. And we can’t forget Daniella, our wonderful waitress — always attentive, cheerful, and ready with a smile. Her service went above and beyond every single day. It’s rare to find a resort where the staff genuinely makes the experience, but that’s exactly what happened here. Thanks to this incredible team, Joia Paraíso isn’t just a beautiful property — it’s a place filled with heart. We can’t wait to come back and see everyone again!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed