- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Resort Details
- Cacao• Cacao is the best option for a quick breakfast or lunch or a little sweet at any time of the day, served in an old French-style. Casual and relaxed atmosphere, there is always warm, homemade, sweet and savory bread.• Premium coffee and deli snacks served in a casual and relaxed atmosphere.
- La Vista• Located on the top level of the resort, this Mexican and International restaurant offers daily à la carte breakfast andlunch with a stunning view of the continental area Isla Mujeres and the Cancun Hotel Zone.
- Mercado• Astonishing spot next to the pool, where guests can delight in a snack menu and open fire pizza grill. No special dresscode needed and even you can wear your swimsuit and get back to the fun immediately.• Serving grilled specialties with taco bar
- Sake• The culinary creations at Sake are an awakening experience for the senses, with an explosion of flavors foundthroughout Asia.• Pan-Asian specialties• 2 Teppanyaki tables for up to 10 people each one.
- SpeziaBreakfast
- UNIK The KitchenBreakfast
Hours: TBD Open day and eveningDescription: Elegant and chic rooftop restaurant serving light tapas during the day and a la carte cuisine in the eveningwith nighttime music and socialization. - VARIOUS BARS
The Temple• Sunset terrace and events with relaxing music• Open for special events
UNIK Sky Bar and Lounge• Rooftop bar and lounge
Isola• Lobby bar
Yacht Welcome Lounge• Welcome lounge check in for guests as well as external visitorso7:00 a.m. – 7:00 p.m.oBar for guests arriving and departing by seaoFrom 11:00 p.m. to 01:00 a.m., the venue transforms into an elegant Piano Bar, offering a refined ambiance for late-night relaxation.
Sharks• Pool bar
- Hamaca
The TopVibrant and awe-inspiring rooftop restaurant spanning both indoor and outdoor areas with stunning sunsets andbreathtaking views as well as evening DJs for an exhilarating night out. Guests and external visitors will enjoy anexcellent selection of mixology, grilled snacks, small plates and gourmet dining. - Wildfire Grill• Gourmet grilled specialties in a relaxing atmosphere will draw you in and whet your appetite.• Steakhouse• Chef’s Table.
- Currency exchange†
- Doctor on call†
- Elevators†
- Exercise gym†
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Private dining for groups†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental †
- Golf †The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellentchoice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and arestaurant.
- Gym †
- Jet-ski †
- Shopping †
- Sightseeing tours †
- Snorkeling †
- Spa †
- Water activities †• SUP yoga• Paddleboard by sunset• Kayaking• Pedal boats• Water polo• Water aerobics• Bluewater Snorkeling• Scuba diving lessons• Scuba diving• PADI Diving Center
- Wine tasting †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1387 reviews
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Nov 17, 2025Spectacular luxury all inclusive resort where everyone is a VIP
My husband and I were fortunate enough to spend a week at this spectacular resort. We've been to several all inclusive resorts and this one is by far our favorite, with gorgeous views, spectacular architecture around every corner, thoughtful amenities, VIP service, and some of the best food we have eaten anywhere in the world. We felt like VIPs all week as we came to know the friendly and attentive staff, and they came to know us and anticipate our needs and desires. Truly everyone went above and beyond at every encounter. I should have made note of everyone's names, but we would like to especially thank our Butlers Erick and Edgar who made sure we were taken care of each day. We spent many hours on the rooftop and looked forward to seeing Hermes for our daily mocktails and virgin mojitos. We had wonderful service from Carlos in Wildfire, and Eric in Vista. Maribal greeted us at several restaurants for dinner. And each and every member of the Entertainment staff was fabulous! Thank you so much to Abraham, Franco, April, Adrian, and everyone else for hosting such memorable, thoughful, curated experiences! It was a joy to practice yoga every morning in the gorgeous Temple, experience Sound Baths and meditations, workshops, dancing, and more. I especially loved my first Ice Bath experience. If you are wondering if Impression Isla Mujeres will live up to its reputation as the most instagrammable hotel in the world, you won't be disappointed. And you won't regret spending any length of time at his fabulous resort. We can't wait to go back!
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Nov 17, 2025
A lot of relaxation, with a little adventure if you want it.
A fantastic place to have a little adventure, and a lot of relaxation! The available activities were excellent. I recommend borrowing a bike to ride to Punta Sur, and the golf cart rental to see the island. The on resort activities were also great, particularly the spa and snorkeling experience. The food was consistently great and the service was top notch!
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Nov 15, 2025
A truly exceptional experience
This was by far our favorite all inclusive resort stay my wife and I have ever been to! The water was beautiful, the staff was kind, helpful, and very friendly! Amairani and Zelma were extremely friendly and always there if we needed anything! Amairani was even kind and thoughtful enough to remember to tell me which kind of mattress was in our room (I had asked the day we left and a couple days later when she found out, she remembered to tell me!). The food and drinks were among the best we’ve had on any vacation anywhere. As my wife and I a few times, “there is not a bad seat in the house”. The views from our room, all the pools, the beach, the restaurants, and bars, were all breathtaking. We loved the very chill and laid back atmosphere of the resort most. It allowed us to truly relax, reconnect, and connect with some awesome new people along the way who we will hopefully stay in touch with for a long time! We are already looking forward to going back!
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Nov 14, 2025
Beyond my expectations
Erick & Edgar were my butlers & they really made my birthday trip special! I felt very taken care of & valued. They coordinated a wonderful dinner with the chef (special request) from La Vista restaurant and IT WAS A BEAUTIFUL spread & display! I felt so special. Thank you so much. Also Andrei with the activity team was so fun (bike tour, cooking class, tequila tasting, brew & painting). The gentleman with the mixology class gave me wonderful vibes. I loved it! We definitely enjoyed hearing about the culture and appreciated the resort highlighting it. The bartender at the bar was so nice & got our order to us right away. I would highly recommend this resort! It doesn't get any better.
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Nov 07, 2025Beautiful resort. Underwhelming service and food.
White Lotus for sure! The resort itself is beautiful with amazing views! We loved all of the available sitting areas, so nice! The service however was not great and the dinner restaurants were a disaster. Having 2 butlers was unnecessary for us and kind of inconvenient. I’d much prefer to book every meal/ spa service myself and have the butlers anticipate needs. Our room was never cleaned before 6pm. We had to ask for more water every day. On our last night our butler was in our room decorating it for our anniversary when we arrived back from dinner. Which was so sweet but it would have made more sense to have it done when we arrived on the first day and not 9pm the night before we leave. The hotel jacuzzi was dirty and never had a server all 4 days we were there. Our room had a hot tub which was a kiddie pool with no jets. Just standing water which mostly evaporated by the time we left. Hopefully it’s drained and cleaned between guests (yuck)! The service overall was just ok. When your price point is considered “luxury “ you should make people feel spoiled. The massage prices are really high. But we felt they were amazing so it was worth it! The hydrotherapy before was rushed and not relaxing at all. The dinner food was just blah. Mostly undercooked and inedible. We went to our room and ordered room service after every dinner. (Quesadillas were so good!) Saki’s teppanyaki show was overly sexual. A shrimp humping rice every minute got old and was uncomfortable. Overall the views were incredible but I think every resort on the island has the same views. I wouldn’t rush back here because I expected service and food to be better.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.