These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay)*
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.)
- One in-room family breakfast or sparkling wine breakfast (per room/per stay)
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay)
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.)
- One in-room family breakfast or sparkling wine breakfast (per room/per stay)
- One couple photo per booking.
- One Ice Bath Breathing Therapy Treatment pp/ps (max 2) Max of 2 per room.
This can be used for all AMR Resort coupons:
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Resort Details
- CAPRI GRILLEChic and modern, this sophisticated spot serves coastal mediterranean cuisine in addition to grilled entrees and other rustic dishes
- COFFEE REPUBLICFuel up any time of day with your favorite coffee drink or satisfy your sweet tooth with a scoop of gelato or a scrumptious pastry.
- EL COMEDORThis chef-driven buffet takes guests on a journey through various cultures and gastronomies, offering something delicious for every taste and desire.
- LEGENDS SPORTS BARKick back among the legends and enjoy a live game on TV or play a round of darts at this traditional sports bar. Order a drink from the hefty drink menu and enjoy your favorite bar bites.
- LOLA BEACHThe party never stops at the Beach Club with a live DJ and the Beach Bar serves sophisticated tequila and mezcal cocktails. At the restaurant, savor local sea to table cuisine with a Latin flair.
- LOLA BEACHThe party never stops at the Beach Club with a live DJ and the Beach Bar serves sophisticated tequila and mezcal cocktails. At the restaurant, savor local sea to table cuisine with a Latin flair.
- OLASTropical hand-blended drinks, crisp margaritas and cold beers are among the many refreshments offered from within the water (or right beside it) at this swim-up bar overlooking the sea.
- SOCIALThis craft mixology lounge is at the heart of the resort. Far from a traditional lobby bar, this lobby lounge is the ideal hotspot to meet for happy hour or enjoy a pre- or post-dinner cocktail.
- TEMPESTCentered around a sushi bar and teppan tables, a tasteful fusion of Asian cuisine and design comes together in this innovative restaurant that combines the traditional and modern.
- THE MARKETThis Food & Beverage concierge is where culinary wishes come to life, whether you would like to book a romantic dinner, purchase an upgraded bottle of wine or attend a chef’s tasting.
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Baggage Storage†
- Buffet breakfast†
- Coffee shop†
- Concierge desk†
- Exercise gym†
- Free Wi-Fi†
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Baggage Storage†
- Buffet breakfast†
- Coffee shop†
- Concierge desk†
- Exercise gym†
- Free Wi-Fi†
- Laundry Facilities†
- Meeting rooms†
- Pool†
- Restaurant†
- Spa†
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Dancing †
- Fitness center on-site †
- Pool †
- Spa †Spa by Babor
- Volleyball †
- Water activities †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1312 reviews
-
Jun 12, 2025Awesome little resort!
Wonderful all-inclusive, smaller resort. The Zilara used to be Secrets Capri, but was rebranded when Hyatt bought Secrets. It's a small resort, but this month it seemed only half full -- which meant easy access to pool/beach chairs, towels, dinner times, spa appointments, etc. There are daytime activities and nighttime entertainment every day. Food is absolutely outstanding: buffet breakfast, lunch by the pool/beach any time, and (for dinner) excellent Asian and Italian restaurants by reservation. Coffee/ice cream shop is always open. Gym is aging but quite adequate. Spa is excellent if quite expensive: if you want awesome massages, try Anayela. Service is impeccable throughout the resort, with drinks brought poolside or on the beach. The beach is gorgeous, but unfortunately was mostly full of seaweed the week we visited -- apparently it's worse in the summer months. It was really only swimmable one day. Highly recommend this resort if you want a low-key, very relaxing experience with great food and great service. The value proposition is unbeatable.
-
Jun 11, 2025Go in with the right expectations
We stayed at the Hyatt Zilara Riviera to celebrate two friends’ birthdays with a group of ten, and overall it was a mixed experience. The property itself is gorgeous—lush, well-designed, and clearly built for relaxation—but we unfortunately arrived during a time when the beach was covered in seaweed. And not just a little… it was bad enough that the smell carried through the open-air parts of the hotel. We had been looking forward to enjoying the beach, so that was a letdown. The Wi-Fi situation was also a major issue. If you don’t have international cell service, I’d honestly reconsider booking here. Everything from reservations to room service runs through their app, which you can’t really use if the Wi-Fi isn’t working (and it often wasn’t). Our room had some initial issues (broken A/C and a non-working fan) but to the hotel’s credit, the staff responded quickly and fixed everything. In fact, the staff was one of the highlights of our stay. Incredibly warm, friendly, and always trying to help however they could. Dining was hit-or-miss. Some meals were absolutely delicious, like fine-dining-level fantastic. Others… not so much. The quality was inconsistent: rock-hard chips, stale bread, a waffle that needed a steak knife to cut. On the other hand, the fruit was fresh and amazing, and many of the main dishes were excellent. Just a bit of a gamble. The spa was a standout - truly a 10/10 experience. We received some discount vouchers (maybe because we were a group?), and the 80-minute massage for $125 USD was one of the best I’ve had. It also included an hour in the hydrotherapy room, which was relaxing and fun. The pool and poolside service were also top notch. Attentive staff, plenty of chairs, great drinks, and a lively but not rowdy vibe. All in all, the Hyatt Zilara Riviera has the bones of a luxury resort, and we did have a lot of fun, but between the beach conditions, tech issues, and inconsistent food, I’d just say: go in with the right expectations and you’ll enjoy it more.
-
Jun 10, 2025
Anniversary Trip
Food and service were great! We went during seaweed season and still had a great time. Definitely a smaller resort but that is what we enjoyed most. They have a quiet side and a lively side of the pool which was great. Cabana beds for the day with butler was definitely worth it. Spa was amazing as well.
-
Jun 10, 2025
Perfect balance of relaxation and fun! Highly recommended!
My sister and I had a great time at this resort. The staff was amazing, most of our interactions were with the entertainment team and restaurant servers. I had so much fun taking the daily water aerobics class with Arturo and Sandy. We also loved that they had a ton of daily activities we could sign up for that ranged from morning and evening workouts to cupcake decorating and bracelet making. Let's talk about the shows/nightly entertainment...The water show and Rock show were my absolute faves although all the shows were good. The water show was like a Circus de Soleil in the pool, the guests enjoyed dinner set up around the pool while we enjoyed the show. The Rock Show was another memorable evening, the band and dancers were amazing. The Ferminator singing and playing guitar was epic!! The value of our experience far exceeded the cost, I recommend the Hyatt Zilara Riviera Maya for anyone looking chill vacation with lots of options for activities. I definitely plan to return. Shout out to our new friends on the entertainment team, Yunni, Sandi, Arturo, and Fermin aka The Ferminator. You guys are the BEST!!!
-
Jun 09, 2025
Excellent guest service.
We were celebrating our wedding anniversary. Everything about this hotel was great! The showers are incredible and the bed is super comfortable. The pool is so big, that it never gets so crowded. What we loved most about this hotel, is the staff. They were all so nice and amigable.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed