These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay)*
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.)
- One in-room family breakfast or sparkling wine breakfast (per room/per stay)
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay)
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.)
- One in-room family breakfast or sparkling wine breakfast (per room/per stay)
- One couple photo per booking.
- One Ice Bath Breathing Therapy Treatment pp/ps (max 2) Max of 2 per room.
This can be used for all AMR Resort coupons:
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Resort Details
- CAPRI GRILLEChic and modern, this sophisticated spot serves coastal mediterranean cuisine in addition to grilled entrees and other rustic dishes
- COFFEE REPUBLICFuel up any time of day with your favorite coffee drink or satisfy your sweet tooth with a scoop of gelato or a scrumptious pastry.
- EL COMEDORThis chef-driven buffet takes guests on a journey through various cultures and gastronomies, offering something delicious for every taste and desire.
- LEGENDS SPORTS BARKick back among the legends and enjoy a live game on TV or play a round of darts at this traditional sports bar. Order a drink from the hefty drink menu and enjoy your favorite bar bites.
- LOLA BEACHThe party never stops at the Beach Club with a live DJ and the Beach Bar serves sophisticated tequila and mezcal cocktails. At the restaurant, savor local sea to table cuisine with a Latin flair.
- LOLA BEACHThe party never stops at the Beach Club with a live DJ and the Beach Bar serves sophisticated tequila and mezcal cocktails. At the restaurant, savor local sea to table cuisine with a Latin flair.
- OLASTropical hand-blended drinks, crisp margaritas and cold beers are among the many refreshments offered from within the water (or right beside it) at this swim-up bar overlooking the sea.
- SOCIALThis craft mixology lounge is at the heart of the resort. Far from a traditional lobby bar, this lobby lounge is the ideal hotspot to meet for happy hour or enjoy a pre- or post-dinner cocktail.
- TEMPESTCentered around a sushi bar and teppan tables, a tasteful fusion of Asian cuisine and design comes together in this innovative restaurant that combines the traditional and modern.
- THE MARKETThis Food & Beverage concierge is where culinary wishes come to life, whether you would like to book a romantic dinner, purchase an upgraded bottle of wine or attend a chef’s tasting.
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Baggage Storage†
- Buffet breakfast†
- Coffee shop†
- Concierge desk†
- Exercise gym†
- Free Wi-Fi†
- 24-hour room service†
- Accessible rooms†
- Air conditioning†
- Baggage hold†
- Baggage Storage†
- Buffet breakfast†
- Coffee shop†
- Concierge desk†
- Exercise gym†
- Free Wi-Fi†
- Laundry Facilities†
- Meeting rooms†
- Pool†
- Restaurant†
- Spa†
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Dancing †
- Fitness center on-site †
- Pool †
- Spa †Spa by Babor
- Volleyball †
- Water activities †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1248 reviews
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Apr 26, 20251st Time at an All Inclusive
My husband's brother and wife have been to the Hyatt Zilara Riviera Maya 4 times before our recent visit. They highly recommended it to us, so we decided to go with them this year for our 45th Anniversary. Being our first time to an all inclusive resort, we loved it. From the customer service, bar service, poolside & beach side, and the restaurants, they were all amazing. It is unfortunate that there was construction of another resort next door, beyond the Hyatt's control, but we only heard it when on that side of resort. Otherwise the Zilara resort was amazing. Beaches are beautiful, and well kept, they have an occasional tractor system to clean up the seaweed off the beach. On our last day, the management gave us a wonderful send off, making sure we were totally satisfied with our stay. All the staff for our whole week stay were so kind & friendly. Our favourite bartender was Jose at the Social bar just off of the lobby We definitely would love to go back one day again
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Apr 26, 2025
Making our trip romantic, enjoyable and relaxing...thank you Hyatt Zilara Riviera Maya
What a beautiful place to have a couple retreat and romantic environment. From the arrival with Jacob, he made us feel home and made sure we had everything we asked for. The staff is comforting and always ready to help. Everyone says hello, Buenos Dias ! At the beach, Nicole made sure we always had water and a drink with a smile and took time to ask how our stay was going. At breakfast, Elida wanted to make sure we had a good time, always with a smile and teaching us a bit of Spanish. The sushi chef and grill plate chef were really nice to see and made us live a great experience. Beautiful Denise was caring and thoughtful and Alejandro gave extra love to make us laugh and made sure our dinner at the Lola Beach was memorable. Thank you to all the staff and for making this trip unforgettable !
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Apr 26, 2025
A perfect holiday
Fantastic adults all inclusive resort. Great food and drinks. The staff are so helpful and lovely people. We couldn’t have asked for a better stay. Would recommend to anyone! Not too far from local town Playa Del Carmen. Also easy access to Cozumel Island from Playa Del Carmen should you want a snorkelling or diving trip.
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Apr 25, 2025Great week of vacation
The resort location was great and the beach was beautiful. The service provided by all employees was great and the facilities were good. We enjoyed the pool and pool bar and snacks. Overall we had a great vacation and would recommend this resort to others
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Apr 23, 2025
Nice quiet place for less money
This resort is great… for the price. It used to be a secrets resort but was renovated and turned into a Hyatt when the company took over the secrets chain. The resort rooms are nicely updated and a/c works well in the 2 rooms we stayed in. The first room was a “tropical view” and had a terrible view of the trash bins from the resort next to us. The roofing/shingles outside that room were crumbling and had coatis feces all over them. We basically did not use the balcony at all in that room. We moved to an ocean view room a few days later and it was much better. The staff were absolutely incredible - we never had bad service. The beach is nice for walking but beware of the paddlers that try to sell you things. Most of them were not pushy but there is a massage tent set up just past the edge of the resort beach where they come and ask you if you want a massage every day. The water was rough because we went in December so I didn’t go in. There are definitely not enough beach chairs so you have to wake up early to reserve a spot (I know people hate this but everyone else does it so if you can’t beat them join them). The food was good - nothing truly spectacular though. They only had 4 a la carte restaurants instead of the usual 5 or 6. The Italian restaurant Portofino was the best however it’s SO difficult to get a spot so arrive right when they open or expect to have a very late dinner. The room service nachos late at night are a must! The lobby bar is also the best for cocktails. I got my iced latte every morning from the cafe- they do an amazing job. The “theatre” is basically a large indoor conference style room and they offer buffet style food in there during nights they have shows… but the food in the theatre is not good. Very dry like it’s been sitting for a while. This resort is very quiet but we liked that… just don’t expect to have a lot of partying here.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed