Haven Riviera Cancun Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7615 reviews

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  Fantastic

  Fantastic resort. We had almost seaweed!! I can’t brag enough about the staff at this resort!!!! From housekeeping to room service to bar and water service!!! The employees make this resort fantastic! Special shout of to Carlos poo waiter!!!! He always had our drinks full and refilled every single day! This is a resort to relax and be calm. But they also have some more upbeat activities for the partiers

  Nov 25, 2025
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  Ridiculous tipping culture

  I stayed at this all-inclusive hotel expecting exactly what was advertised, but it quickly became obvious that tipping is in very high demand here. Although tipping should be optional, it felt almost mandatory to receive the level of service you’ve already paid for. Staff were definitely more attentive to guests who tipped often, and service for others was noticeably slower. This changes the whole atmosphere and takes away from the stress-free experience an all-inclusive stay should provide. It’s disappointing to book an all-inclusive holiday and still feel pressured to spend more just to get basic service. Until the hotel addresses this tipping culture, it’s hard to say it truly offers a genuine all-inclusive experience.

  Nov 25, 2025
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  Very highly commended all inclusive resort

  Everything was exceptional. We have stayed in many all inclusive resorts but the Haven stands out for service, cleanliness and overall quality. The food was very good. So many wonderful staff who were only too happy to refill drinks and make our stay memorable. Special mention to Martin Jorge in the Voramar Italian restaurant which was our favourite - he delivered a very personable service and was very warm and welcoming and wanted to make our stay memorable. I have absolutely no hesitation to recommend the Haven. We can’t wait to come back!

  Nov 24, 2025
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  Haven Nov. 2025 Do NOT hesitate to book here!!

  First and foremost, do NOT hesitate to book this resort. This is our second time here in two years, and I am not one to go to a resort a second time, because if you have a great time the first time, then you are always comparing the two. I am very blessed to be able to vacation 5 or 6 times a year. We were a group of 12 adults. Check in was a breeze, some of the rooms were actually ready and we arrived at the hotel just after noon. It was absolutely wonderful to all be on the same floor of the same building, kudos to the front desk/management that made that happen!!!! Miguel was our butler, just the most amazing butler! He came around every day to where we were by the pool, sometimes twice, to say hello, is everything ok, do you need anything just the best butler we have ever come across. We were also connected on WhatsApp, so if we had any requests (like feather pillows) he was on it and delivered them quickly. Picture this, we are 12 people going to dinner together every evening, if we couldn’t get all seated at one table, then they put us at two very close tables of 6, it worked out very well. Restaurants, all good, very tasty menus. We really like Olios (try the artichoke soup) and Agua Bendita, great steaks. The dinner dance at Tahani was so entertaining!! Vora Mar was very good too, the mushroom stuffed ravioli🤤, yummy. The Teppanyaki in Satsu was fun, we all fit at one table. The chefs were very skilled. Food was very tasty! Our hotel room, lovely, we were in building 8. Great partial ocean view/ pool view in room 8105. Large bathroom, 2 sinks, separate toilet room. Balcony with a jacuzzi, my husband was in it almost every night before dinner. The amenities in the bathroom if you are Serenity Club are 2 toothbrush kits, two bars of oatmeal soap, two small bottles of mouthwash, a spray bottle of bug repellant a bottle of hand lotion, a sewing kit, and a shoe shining sponge. Shampoo and body wash in the shower. We had a comfy king sized bed, and there was a lot of storage for our clothes. Ramona, our housekeeper was great at keeping our room spotless and leaving the loveliest flowers and towel animals. They also offer a pillow menu, in which we asked for feather pillows. They also offer an aroma menu, you pick the aroma, and pick a time, and someone will come in your room and spray the fragrance, not actually what I thought I was getting, on previous vacations we usually have had a diffuser or incense or fragrance oil. Serenity Guests are welcome at Tahani for breakfast. The mimosas they made for us were delish, and there was multiple juices available. The food was delicious. The waiters are so lovely, especially Arturo and Francesco. When we were there last, the Serenity Pool was heated. It is no longer heated and it is a shocker once you get in, but, yes, you do get used to it. I will say that there was significantly less people in the water than last time. Blanca came around often to take our drink orders. Bring a Yeti or an insulated mug, their cups are small and they do not offer any type of straw to drink from. I brought my own paper straws. You can order lunch by the pool, your drink waiter/waitress will bring it to you. Very convenient! We were fortunate enough to reserve the Bali beds every morning as we had an early riser in our group, that would sit on her bali bed and place our personal items on the other beds. Unfortunately the Serenity area does not have enough loungers and they fill up quite quickly, I was usually out my room by 7:30 - 8am and the beds and loungers already had towels and personal items on them. There is a rule that if items on the lounger remain longer than an hour, the pool concierge will bag it and take it up to the front desk, but we only saw this happen once during our stay. We did witness a few arguments over the reserving of loungers and beds, amongst the guests. A shout out to the pool concierges, they prepared our bali beds for us every morning, Luis, Sahel (who remembered us from last time) and Cesar. We only saw one ‘show’ the Karaoke night, in the theatre, that was fun, and there were some pretty decent singers! The other evenings we went to the lobby bar. Wow, the entertainment there smashed it. The two sisters ( I think the Candiani duet) who sang there twice last week were phenomenal, they got everyone up and dancing and the songs they sang to were songs we all sang out loud as well. There was also a four piece band that played on our last night, just so entertaining!! The boys golfed almost every day at La Tinto, they loved it! The Haven is fortunate to have the most amazing employees. Right from getting off the bus to getting back on at the end, the staff was what made the week so much better!

  Nov 24, 2025
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  Absolutely Heavenly. Home away from home.

  My husband and I went for our honeymoon and we have never traveled before. Over all I have too many good things to say. This place is truly home away from home. The food? Amazing. Atmosphere was Phenomenal, all of the staff from the bell boys to check in to house keeping, butler are phenomenal. We had a serenity ocean view romance suite. It was so clean, keep in mind the weather conditions in cancun. All of the staff works their tail off. Out butler was Charly, he did an amazing job taking care of us. We also had the pleasure of being looked after by Sahel and his team from guest services, and they truly went above and beyond. Sahel provided us with a chirstmas ornament to bring home, he brought me to happy tears multiple times. These guys felt like family, everyone was always smiling despite working their tail off.Fo an all inclusive, I don’t believe we could have gotten better value. All tips we gave were so well earned. I highly recommend the trip there. It was phenomenal. We will be back as long as Sahel is still there!

  Nov 24, 2025