What We Love
- This resort is only 15 minutes from the Cancun airport!
- All rooms on the property are suites.
- You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.
Things to Know
- Around the clock concierge will have you feeling like total royalty.
- The beach promenade and terraces are something you've always dreamed out.
- The endless amenities will have you coming back for more.
Resort Details
- Agua Bendita
A la carte Mexican-style steak house open for dinner. Reservations required.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Flavours
Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.
Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- MistralServing lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
- MocaccinoServing casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
- Olios
Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Satsu
Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- TahaniTahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
- Vistas Snack Bar
Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.
Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
- Vora Mar
Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.
Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf,Offsite†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Pool
- Poolside service
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Whirlpool
- Wireless internet connection in public areas
- For more information about wedding packages, please contact weddings@havenresorts.com.
† Fees may apply
- BeachDaily organized beach walks
- Fitness center on-site
- PoolFour pools
- Scuba divingFree scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
- Spa †
- Tennis court
- Whirlpool1 over-sized in-pool whirlpool
- Golf †Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7601 reviews
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Nov 19, 2025The best server.
We had amazing poolside service from Jose Luis, our server. He kept our drinks filled and checked on us to ensure our needs were met. We were a larger group that he catered too but he was on top of keeping our drinks flowing. Thank you!
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Nov 18, 2025
A lovely property enhanced and made special by the care and attitudes of ALL the staff
We really enjoyed the stay (in spite of weather). Staff could not have been any kinder and genuine. An excellent company which is reflected in the actions of the employees. Highly recommend the Serenity club. Gorgeous view from our bed of oceanfront. Pedro(bartender at Vistas swim up) was a blast. Alma was funny and attentive when we were too lazy to leave our chairs. Gabo (our butler) as well as Emily (who will be CEO some day) made us feel even more special from the 1st moment we met until we departed. Arturo gives special hugs and warm feelings at breakfast buffet. Such a sweet soul. We will return!
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Nov 18, 2025
Haven Resort
We had an amazing time. Food options were great with good variety. Our butler Carlos was fantastic, he exceeded our every need. All the butlers and the manager were very professional and courteous. Our swim out rooms were amazing. Go for the ocean front it's so worth it. Drink servers walk up to your swimout. Melanie was one of our beverage servers and she was friedly, fast, and a very hard worker. The club Moons was excellent. They had a Michael Jackson show that was so cool. The star of the show at Moons was our server Adrian 😎. He was fast, very funny and a super hard worker. People truly make the difference. Flore and Lore were our house Keepers and were so amazing leaving us little towel animals and notes. Pools do get busy so if you want a good seat arrive early in the morning, swim out for us was chill and fun, especially with room service. The room service and mini fridge servers were all awesome as well. Beach was swimmable on certain days like anywhere. I did the Hoby Cat, $8 bracelet and a tip got me all the activities. Kayak and SUP as well.
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Nov 17, 2025
Heaven in Cancun
From the moment we arrived at Haven Riviera Cancun, we knew this was going to be an unforgettable experience. The resort is stunning—modern architecture blended with lush tropical surroundings creates a serene atmosphere that feels like pure paradise. We had Serenity Club access which is worth the extra with the breakfast’s in Tahani and Vistas also the lunches plus the lounge access. Nacho our butler was superb showing us around and then on call for anything we wanted. Thank you Our room was immaculate, spacious, and featured a private balcony with breathtaking ocean views. The swim-out access was a dream for relaxing and what a bonus with sun almost all day on the terrace. Housekeeping kept everything spotless, and the attention to detail was impressive. The service was exceptional—every staff member greeted us warmly and went above and beyond to make us feel special. From the concierge to the restaurant servers, the hospitality was genuine and consistent. Dining options were outstanding, with a variety of gourmet restaurants offering everything from authentic Mexican flavors to international cuisine. We tried all of the restaurants and enjoyed them all. The teppanyaki show cooking at Satsu is a great experience and the dinner dance at Thahani is not to be missed. We also visited Moons and the Michael Jackson show is a must as well as the Mexican show. Special mention to following: Willy, Adrian, David and Aquino in Vista Russell Mendez, Alexis, Pedro, Didier, Antino and Uriel Amenities like the infinity pools, spa treatments added to the sense of luxury and relaxation. The resort’s adults-only policy ensures a peaceful environment, perfect for couples seeking tranquility. Tip: Book a Serenity Club Suite Swim-Out we had 8004 which had full sun for most of the day for the ultimate experience, and don’t miss the spa—it’s worth every penny. Also, make dinner reservations early for the specialty restaurants. We left feeling completely rejuvenated and can’t wait to return. If you’re looking for a romantic, luxurious escape in Cancun, Haven Riviera Cancun is the place to be!
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Nov 17, 2025
Serenity pool
We are here now and must give a great big thank you and shout out to Degner our serenity pool concierge. Chair saving is in full effect and he has been monitoring and removing those saved chairs where people leave only hotel towels and do not come to their chairs till mid day. As well he made me the most beautiful birthday wish for me and has been very attentive. Wonderful service. He has helped make our stay perfect. Thank you
- AdvisoryTraditional Spring Break Student Groups are not allowed
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.