Haven Riviera Cancun Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7637 reviews

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  Staff are 100% the reason this place is the absolute best. A must experience. Immaculate facilities.

  DEGNER, pool concierge. Catered to our every need! Made sure we were well and taken care of everyday. When you thought things were already the best, he exceeded our expectations. VALENTINA and VICTORIA, hotel concierge. The intention was to celebrate the life of our late grandmother and these ladies really delivered. Making sure our time was so special and truly monumental. CARLOS and LUIS thank you for making the send off for our grandma so special and your sympathy and support will be remembered forever. You really made us feel so loved through this time. GIOVANNY from the lime bar & ALMA, a pool side bartender were both such a delight. Both ladies really made sure our special requests were met. JORGE Cruz from Agua Bendita restaurant made my husband's dinner celebration very special. MAR and ALFREDO, the entertainment team, absolutely fabulous energies and really made everyone feel comfortable to participate. We also did the "Chefs table" experience as a family of 6. We had ALEJANDRA GONZÁLEZ running the kitchen, and she was outstanding! Everything about that dinner was so unique, we would definitely recommend to anyone and if granted the opportunity would repeat this evening. It was amazing. Gracias por todo Haven nosotros te amamos

  Nov 29, 2025
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  Very Enjoyable Trip

  We very much enjoyed our stay at The Haven and would definitely consider booking again. Pros: Close to the airport. Pools were amazing. Bartenders were great, never waited more than a minute for them to acknowledge us and being making whatever we requested. Pool staff were also fantastic and checked on us every 15-20 minutes to see if we wanted anything to drink. All the staff at the resort was friendly and always said hello when we were passing by. Food was good - not amazing, but it isn't a 5 star resort, so you have to take that into consideration. Bed was comfortable in the room and there was a nice big TV. Jacuzzi tub on our balcony was really nice and we used it a couple of the nights we were there. Cons: Front desk staff didn't really tell us a whole lot about the place when we checked in. They gave us info on how to book reservations for dinner, but that was about it.. we kinda had to figure out most everything else on our own. There was a musty, dank smell in our room throughout our stay, especially in the bathroom area near the sinks.. like a dirty locker room. Never could figure out what it was or where it was coming from. The A/C in the room was cool, but not cold, even on the coldest setting on the thermostat and the humidity was always high in the room and it wasn't just my imagination.. you could pick up a piece of paper and it was soft from the moisture in the room. The first night at the steakhouse, we waited for what seemed like a long time to be seated and then it took over an hour to get our steaks which came out extremely salty and the restaurant was not busy. We saw people that arrived after us, get their food before us and leave before we got desert. Appetizers and deserts were very small in that restaurant as well - we didn't go back to that restaurant during our stay. Helpful Tip: I don't know if it was just because we were there on the week of Thanksgiving and the resort was booked up, but let me tell you.. I am glad I am an early riser because if I hadn't gotten down to the pool (either one of them) by 8:00am.. forget getting a pool chair for the day! I'm talkin' I would wake up around 7:00-7:15am and look out the balcony door and see towels, books, water bottles, etc. claiming almost 80% of the chairs. And these people go about their business, getting coffee, going to breakfast, back up to the room to change, etc. and don't give up those chairs for the entire day. If you think you are partying the night before and sleeping it off til 11am the next day and then strolling out to the pool and getting a chair, you can forget it. The staff do not clear anything off the chairs no matter how many hours items occupy them - very selfish and inconsiderate of people, but that's just how most people are on vacation.. it is ALL about them.

  Nov 29, 2025
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  Definitely recommend Haven Riviera!

  It was our fist time in Mexico, and we chose to stay here based on reviews and proximity to the airport (as we didn't want to spend hours on a bus or van to get to a resort). We absolutely LOVED it. We did have a couple of issues with our room (our TV reset itself, and our Do Not Disturb light did not work - but were promptly fixed by staff). The grounds and room were well kept and VERY clean. The food was great. The pools were awesome - we tried both the "quiet" pool and the "party" pool, and actually preferred the party one for the music. The nightly entertainment was a blast in Moons Cabaret!!! We loved going there!! But most of all, the staff here were AMAZING!! Event coordinator and hostess Mar was a delight to be around. She always gave us a huge smile when she saw us on the grounds and would come up to us for a little chat. And, I cannot forget our pool waiter Jose Luis! He looked after us all week poolside, and helped us discover many drinks that we could try - as we had some in our group who didn't drink alcohol and we also had a Type 1 Diabetic with us who couldn't do the sugary drinks. Jose Luis is a STELLAR gentleman. I would definitely recommend Haven Riviera!!!

  Nov 29, 2025
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  Outstanding stay at Haven

  Haven Riviera Cancun exceeded every expectation from the moment we arrived. The resort is stunning, peaceful, and perfectly designed for relaxation. The grounds are immaculate, the rooms are modern and spacious, and the atmosphere feels luxurious without being pretentious. If you’re looking for a true adults-only escape, this is it. We stayed in the Serenity Club, and it was worth every penny. The upgraded amenities, private lounge, premium drinks, and oceanfront views made our trip feel like VIP treatment—but what truly made our stay unforgettable were the amazing staff members who went above and beyond. Manny, our butler, was exceptional. He anticipated our needs before we even mentioned them and made sure everything was handled down to the smallest detail—reservations, reminders, pool chairs, surprises in the room… he took care of it all. His level of service truly elevated our stay. At the pool, Pedro was our go-to bartender. He remembered our drink preferences, made every cocktail perfectly, and somehow managed to take incredible care of us while juggling a busy bar. Friendly, fast, and always smiling—he was a highlight of our days by the pool. At Satsu, Francisco stood out with his top-tier service and genuine hospitality. He made our dining experience feel special, personal, and absolutely flawless. The food there is amazing and their attention to my seafood allergies was top notch, and his attention to detail made it even better. The food throughout the resort was fantastic, the drinks were consistently great, and the entire staff showed a level of care and professionalism that’s rare to find. The spa, hydrotherapy, and the overall peaceful, adults-only vibe made the trip incredibly relaxing. We will absolutely be returning to Haven Riviera Cancun. With employees like Manny, Pedro, and Francisco, it’s easy to see why this resort is a true gem. Highly recommended.

  Nov 28, 2025
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  Second Visit - Almost Better Than the First

  This was our second visit, last year was 10 days, this year 11 days! Booked the Serenity package both times. With 435 rooms, this property doesn’t seem crowded. The buildings and grounds are clean and well kept. The Ocean view king rooms are spacious, with a comfortable bed. The Air conditioner kept the room on the cool side, but with the sliding door open and Ceiling Fan the room can be kept comfortable in the evening. The Bathroom is very room with plenty of tissues, bars of soap, hand wash, mouthwash, bug repellant, shampoo, conditioner and shower gel. The Shower has a rain shower with a hand-held wand, and a second rainfall head. There was always lots of Hot Water. There is lots of wardrobe and drawer space. We requested extra hangers which were delivered within an hour! Hairdryer and clothes steamer are also in the room. Balcony had a jetted tub and a bistro table with two chairs. Wish there was a lounger too. We regularly visited Serenity Pool outside of Tahani and the Round Pool. There are lots of towels, except after a heavy rainfall! There are sunbeds around all the pools. All pools were clean and the water at a comfortable temperature. The first couple of day we had breakfast at Tahani and then got poolside loungers. Then the “Towel Game” started. By 7.30am if you want a lounger, you’d have been out of luck. Speaking with other guests, there was a group of 12 that sent someone down to “reserve” 4 sunbeds and at least 10 loungers on one side of the infinity pool. Guessing that they thought if the tipped they pool concierge, they were okay to do this! Since I am an early bird, I would be down to the Serenity Pool at 7:15 am to get two of the few unclaimed loungers. I would stay around the pool until about 9 am before going to breakfast. In that 90ish minutes, there weren’t likely more than a dozen other guests in loungers/sunbeds. I’d imagine that since this wasn’t our experience last year, it depends who is on vacation the week you are there and whether this happens or not! We did spend one day on the beach (because of the towel game!) but luckily it wasn’t too windy. Nice, but the beverage service was almost nonexistent. The Sargasso, seagrass that washed up on shore was not too bad. Nature can be difficult to forecast for the Sargasso season for most places in the Caribbean. Restaurants We did visit Vistas & the Round pool a couple of days. Vistas outside terrace is nice and food was good but the service was extremely slow. We did breakfast at Tahani most days. The menu has nice variety. There are plenty of cereals, breads and pastries, fresh fruits, yoghurts, cold cuts and cheeses at the “buffet” to choose from. There are people serving coffee, you can order fresh juice or smoothies and a wandering Mimosa Cart. Pool-Side Grill has a limited menu, but was good. At the Serenity Pool by Tahani, there is a lunch menu with a nice variety, and they will bring your order to your lounger. Visited all of the A-la-Carte restaurants. Olios (2) – This is the top of the “White Table Cloth” restaurants. The Crab Tian is very good! Starter portions are small so don’t be afraid to order two. Aqua Bendita (3) – This is the Mexican Steakhouse. A good variety on the menu. The Picana steak was so good I ordered it on our last night visit. Definitely don’t pass on the tableside Guacamole! Satsu Sushi (2) – As the Asian fusion restaurant, there was a mix of Japanese and Thai with a little Chinese thrown in. Satsu Teppanyaki – Entertaining, a fixed menu with lots of protein! Vora Mar Italian/Vora Mar Romance – the regular menu was a little underwhelming. The Carpaccio bar and bread bar had an excellent variety. The fixed menu for the Romance dinner was a good 5-course meal with the main course of Beef Tenderloin/Shrimp Surf and Turf. Tahani Dinner/Show- The fixed menu was good, but a little drawn out to fit into the breaks in the show. Mocaccino Coffee - Great place to get Coffee, Latte, Cappuccino, Mochaccino. There are also a variety of pastries, sandwiches AND Ice Cream. Spa If you have time, do the hydrotherapy sessions, do it and pay the extra to include the sauna, hot tub and face massage. Although a little on the expensive side, we did the couples spa treatment which was very good. Golf Went out to the Cancun Country Club El Tinto course once. Depending on the number of days of your stay, there are a number of included rounds included. There is a cost for the shuttle to the course, It takes about 20 minutes to get there. The course was in very good shape and challenging. Check the yardage for the right tees to play from! Serenity Lounge Great place to get out of the sun to chill. Self serve bar with Beer, Wine and Liquour. Soft Drinks, Coffee and Tea are also available self serve. Usually a variety of snack sandwiches, fruit and muffins/cakes. A few steps from the Serenity Bar if you want a mixed drink. What makes this resort outstanding is the people. From the time we arrived, the Bellmen, Check-In there were attentive and welcoming. The Serenity Guest Services on Check-in and Check-Out both went fantastically smooth. The Serenity Lounge bartender came over to take our orders while checking in. While there are too many people to mention because we had interactions with many over 11 days, there are a few that we will name specifically; Anahi the Tahani breakfast hostess, always greeting us with a smile. Didier at Tahani who served coffee and tried to teach us Spanish in the morning. Jesus the Serenity pool server who was always checking on our beverages. Jorge, you can call me George at Vora Mar who was very entertaining while being a very attentive waiter. Russel at Aqua Bendita who made recommendations every time were visited. Limberg our Teppanyaki Chef who knew how to entertain with his utensils. Margarita our housekeeper/maid. She did a fantastic job of keeping the bathroom tidy with fresh towel and damp mopped the floor of the whole suite every day. We do need to especially recognize Miguel. He was our concierge last year and we specifically requested him again for this visit. He continued to be extremely attentive, checking in personally every day and messaging multiple times a day, even on his day off. He truly understands the importance of the guest experience and customer service. My wife doesn’t consume alcohol, but Miguel made sure that with each and every restaurant reservation we had had the Freixenet 0.0% De-alcoholized Sparkling wine available for her! He also arranged to have one in our room every other day. He coordinated our spa appointments, golf tee times, A la Cart reservations, special housekeeping requests, assisting in confirming our airport transfer, and coordinating our luggage pick up for check out. General Comments Hope that management enforced the dress code at the restaurants. An attraction of this property is that the clientele typically respects the guidelines. El restaurante es conocido por su cocina y su ambiente cordial. I did learn some Spanish and Google helps. This trip there were a number of occasions where we noted inappropriate headwear (baseball caps with inappropriate sayings) were worn. There were also occasions where guests came into restaurants in torn denim shorts and t-shirts. Other things to note Tiles in the hallways can be slippery when wet. They do work to squeegee them and put wet floor signs out when they are wet. Currently, there is construction south of the hotel with a new resort going up. There was ongoing construction with the associated noise. There are plans for Haven to construct a family resort North of Building 8 starting next year.

  Nov 28, 2025