Haven Riviera Cancun Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7242 reviews

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  Absolutely great option in Cancun, warmly recommended!

  My wife and I have been to Cancun many times over the years and in general I must say that Haven is now our new favorite hotel. It is an upscale 5 star hotel, but actually a much better value than others that try to compete with it (secrets and all hotels in Mayakoba come to mind). It is conveniently close to the airport, the quality of food and beverage is top notch, the installations are luxurious and spread out enough that we never felt it cramped (it is low and spread out, not a huge building were everyone gets cramped). Smoking areas are af adequate size (many hotels tend to make a small cramped area, almost as an after thought) and strategically placed so both myself (a smoker) and my wife (non smoker) were both happy, not an issue for non smokers I know, but if anyone in your group is you will all be happy :)... Being slightly outside the traditional hotel area, it is aptly named as it did feel like a Haven. We will definitely be going back here.

  Jun 13, 2025
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  Best resort we have ever stayed at.

  A Romantic Escape We’ll Never Forget – 5 Stars! From the moment we arrived at Haven Riviera Cancun, we knew we were somewhere special. As a couple looking to unwind, reconnect, and indulge in a bit of luxury, this adults-only resort exceeded every expectation. The ambiance is pure paradise. Serene, elegant, and thoughtfully designed with romance in mind—from the lush tropical landscaping to the peaceful, private beach. The entire property feels like a secluded oasis where every detail is designed for intimacy and relaxation. Our suite was stunning. Spacious, modern, and immaculately clean with a private hot tub overlooking the ocean. The bed was heavenly, and waking up to an ocean view each morning made us feel like we were living a dream. The staff truly made the experience unforgettable. Our butler Charley and our waiter at Osio’s Ralphael were fantastic. From the warm welcome at check-in to the attentive servers at the restaurants and poolside, everyone made us feel like VIPs. We especially appreciated the little touches—champagne upon arrival, turn-down service with chocolates, and helpful concierge suggestions for romantic excursions. Dining was a highlight. Every meal felt like a fine dining experience. We especially loved Tahini’s for breakfast each morning and Osio’s was our favorite. The cocktails were incredible—don’t miss the entertainment and drinks at the Moons cabaret bar! Evenings were so much fun with live music, dancing under the stars, and walking hand-in-hand along the grounds made every night feel like a scene from a romance movie. In short, Haven Riviera Cancun is the perfect place for couples seeking tranquility, connection, and indulgence. We left refreshed, in love, and already planning our next visit. This place isn’t just a resort—it’s a memory-making haven.

  Jun 13, 2025
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  Great hotel

  Excellent hotel, staff very attentive, food was great in all the restaurants. Entertainment was good and beds were very comfortable. Thank you

  Jun 12, 2025
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  Very enjoyable trip

  I would actually have given it in a 4.5 if that was an option. We booked a partial ocean view, junior suite swim out room. We did not opt for the serenity club as we had no real use for a butler. The interior of the room was very good. Housekeeping service was very good. The swim out pool area was very nice. There was no view of the ocean at all, partial or otherwise. That description is a bit misleading. I guess we could’ve complained and asked to switch rooms but we had already unpacked and didn’t feel like moving Between the vegetation and the pool in front of our room in building 2 blocked the ocean. The pool bartender made frequent visits to our swim out area with drinks. We always tip a dollar or two and find that service becomes very prompt. The Japanese fusion restaurant was very good, Normally I would never order steak at an all-inclusive in Cancun. The steakhouse reviews were very good, so we decided to try it, My wife and I both ordered the ribeyes. We were only able to eat about a third of the steaks because they were so fatty. We talked to several other people about their experience at the steakhouse. Some had good steaks and others had our experience. The buffet was good for all three meals. Tons of choices. The only other negative I have is that the specialty drinks were all overly sweet and overly watery. It was not an issue of alcohol content; it was an issue of poor quality mixers that were used. Overall, I would highly recommend it and would return should we go to an all-inclusive.

  Jun 12, 2025
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  Haven was amazing!

  Haven Riviera 🌴 | 6.5.25 – 6.9.25 What a beautiful escape! From the moment we arrived, we were blown away by the beauty and tranquility of this resort. Our swim-out suite was everything we needed to unwind — pure bliss. We treated ourselves to a day of pampering with breakfast in bed, a rejuvenating couples spa, and a romantic ocean-view dinner. Most of the food was incredible (except Tahini wasn’t our fave), and while we wished there were more evening entertainment options, the serene vibes made up for it. Our final day took a disappointing turn at the quiet pool when a staff member, Samuel, made an inappropriate and racist comment. Thankfully, it didn’t define our trip. Where Samuel lacked, Alex, Sylvia (housekeeping), the concierge, coffee shop team, and the rest of the amazing staff went above and beyond. Their kindness and warmth truly made our stay unforgettable.

  Jun 12, 2025