Haven Riviera Cancun Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7153 reviews

• 

  Aquino was our favorite!

  Everything was top notch! Our room was spectacular. The service was stellar. The food was delicious! We particularly enjoyed our server, Aquino. He took great care of us at every breakfast and lunch. He made excellent drink recommendations, was attentive to every request and even sought us out throughout the day to make sure our experience was spectacular. We were so grateful for him!

  Apr 28, 2025
• 

  Amazing stay, however…

  Overall, we had an amazing time. The rooms were cleaned daily to an exceptional standard, and the restaurant staff and poolside servers were excellent — nothing was ever too much trouble for them. However, we were disappointed with the service from Roberto, the pool bar server at the larger round pool. He was notably pushy when it came to tipping. Despite us tipping generously throughout the day and evening to various staff members, I don’t believe it’s reasonable to expect a tip after every drink, especially considering the significant cost of the holiday. On one occasion, Roberto made a sarcastic comment when we ordered our first drinks of the day, despite having tipped him multiple times during our stay. We also witnessed him mockingly wave a dollar bill after another guest tipped, saying “thanks for the tip” while we sat nearby. This behavior felt unprofessional and created an uncomfortable atmosphere. To follow on from this, we tipped the next round and Roberto made a statement in front of a bar full of people - ‘A dollar, is that all you’re giving me’. To be honest this is disgusting behaviour and made us feel unwelcome. At an all-inclusive resort, guests should not feel pressured to tip after every interaction, particularly when the cost of the holiday was close to £10,000 for four people. Service should remain consistent for all guests, regardless of tipping frequency. Unfortunately, we noticed a clear difference in the level of service depending on how much and how often guests were tipping. Aside from this experience, the food, the people, and the resort overall were fantastic, and we would still recommend it to others and consider returning in the future. P.S a huge shoutout to Jeronimo, Diego, Hamed and Moises! You guys made our trip!

  Apr 27, 2025
• 

  Loved Haven

  This was my first time at Haven, and my husband and I both agreed that this place is really nice. We did a short trip of only 4 days, but I wish it was longer. CHECK IN: We booked the Serenity Club Ocean Front King Bed Junior Suite. When we arrived, we were brought to Serenity Club private check-in area. In this area there was a bar, and snacks. You can also come to this area at any time during your stay. They change out the snacks during certain times of the day. Wine and Champagne are always provided. After we checked in, a butler gave us a quick tour and went off to the room. ROOM: Room and bathroom were good size. So was the balcony, and the jacuzzi was nice too. The room was a little hot when we first arrived. It seemed like the bathroom had no air conditioning coming in. But our butler sent maintenance right away, and it was fixed quickly. I was surprised to see the room was showing some wear and tear since the resort is 5 years old. The bathroom door has pocket doors, and one side would not stay closed so I used the trash can to prop it open. Not a big deal, I never mentioned it to maintenance. FOOD: Hands down, best food I have ever had at an AI. I’ve been to over 20 AI, this was by far my favorite. 1st night we ate dinner at Agua Bendita, I had the rib eye and it was the best steak I have ever had in Mexico. My husband also had a steak, and he loved it. If we had more nights, I would have eaten here again. 2nd night we ate Satsu. Ordered a bunch of different sushi, all which were fantastic. Great dining experience here. 3rd night was at Olios, another fantastic dining experience. We were celebrating our anniversary, and they made a very special dinner for us. They had flowers and a happy anniversary sign on the table. The food here was my 2nd favorite, I would have eaten here again if we had longer stay. Last night we did the Tahani dinner and show. This comes with the Serenity Club package, otherwise it’s an extra charge. This has a set dinner menu. I have a dairy allergy, and our butler made sure they accommodated my needs by substituting the dairy items. My dinner was delicious, they did a wonderful job. And the show was a lot of fun to watch. But I think they can shorten the time. We missed the burlesque show in theater that night because it was already 30 mins into the show. There was no seating left. We had breakfast and Tahani, it was very good. And breakfast and lunch and the Buffet. Loved the lunch buffet. I’ve never seen a section dedicated to several different styles of ceviche. And we order food while at the pool. Tacos are the way to go! POOLS/BEACH: The Serenity pool is nice and relaxing. We spent 2 days there. We also did the big round pool. This spot was also relaxing, it wasn’t too loud, you could hear the music at the main pool. Water was a little chilly for me, but not terrible. We never had issues finding chairs, we would usually be out by 9:30. The main pool does fill up quickly, we noticed. Same with the beach, we got a bali bed with no problem and there were so many open. The beach here is not the greatest. The Sargassum was coming in when we were there. The resort does clean all day every day, but it’s too much to keep up with. BARS: Docks Bar, which is outside, is a great place to sit and have drinks. You can also smoke here, which for my husband who likes smoking cigars was great! Lime’s Bar also has an outdoor area where you can smoke. My husband did the Gin Mixology class in this bar. He really liked it. Serenity club bar was a nice spot to chill. COFFEE SHOP: Coffee is good, they do have milk alternatives. I had a couple of sandwiches, where were good. Nice spot to come to after a day at the pool. BUTLER: Our butler was Gaby. She was awesome! We set up a WhatsApp chat, she would text me in the morning. Let me know about the activities of the day. She made all our dinner reservations. So, she would send restaurant information to us and dress code. Reminding us of the times of reservations. She knew we were celebrating our anniversary. She had the room decorated and a bottle of champagne waiting for us when we returned from the day at the pool. It was such a nice surprise. She even texted me on her day off! Telling me she was off but if I needed anything to let her know, she would contact the resort. Talk about above and beyond. I loved having her for 4 days. OVERALL: Customer service is great! The resort is beautiful, and the food is top notch. I also LOVE LOVE LOVE the bracelet for the room key! Every resort should start doing this! Even though the beach is not great here, I would consider staying here again.

  Apr 27, 2025
• 

  Amazing poolside service!

  Paolo was by FAR the best server in the whole place!! His smiling face and willingness to go above and beyond for everything we needed couldn’t go unnoticed. He is a diamond of an employee and we hope Haven knows how lucky they are he represents their brand.

  Apr 26, 2025
• 

  Clean, relaxing, attentive service

  Wonderful stay, would certainly return to Haven Riviera Cancún. Clean rooms, beautiful swim out room, good drinks/food. Excellent destination wedding option which is what we attended for. Shoutout to Paulo for the best poolside service!

  Apr 26, 2025