Haven Riviera Cancun Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7390 reviews

• 

  Mexico

  It was my first time in Mexico and I absolutely loved everything about Haven Riviera Cancun. Christina was one of the best hosts for activities, and Francisco was an excellent waiter—both made our stay extra special. All of the staff were friendly, hardworking, and truly made the experience unforgettable. One suggestion for future guests: please remember to leave tips. The team works so hard, and showing appreciation makes a big difference. We loved our stay and will definitely come back!

  Aug 30, 2025
• 

  Great hotel and fab attentive staff

  Booked this for my 60th birthday so upped the budget. Upon arrival checking staff appreciated we had had a long journey. As part of checking offered a choice of think it was 3 possibly 4 spirits from a selection that did not include Gin. Asked for Gin and told it was not included and there would be a cost. Said this was disappointing and do not understand why it is not in the room automatically. We had booked a Serenity sea front suite (pretty much the top room) - the cost of the upgrade would have funded another holiday so disappointing spirits not automatically in the room. Next day received a welcome email asking if we required anything. Replied can we have gin in the room, asked what kind and I responded and advised there would be a cost. Told them not to bother. Later on received a feedback email. Explained the dissapoinment with the Gin. When we returned to our room that day there was a bottle of our preferred Gin in an ice bucket along with Tonic and a selection of Lemon and Limos slices. Each day thereafter they would deliver tonic and lime/lemon to the roof. Thought this was an impressive response and showed good customer care just a shame it could not have been dealt with when we checked in. Staff are brilliant; Eduardo our butler, Chris in Flavours, Balthazar in the Italian, Fernando round serenity pool, Gaby who took over from Eduardo. And all the others whose names I cannot remember. We had 2 meals at Olios and they have been disappointing; first time we both had the duck and it was really tough. Laura the manager was very good and apologetic. 2nd time Laura greeted us and thanked us for giving them another go. My wife ordered the lobster. Unfortunately over cooked and tough. Also presented in a way that made it difficult to eat. Laura took it on board and removed from the bill. My steak was good but did not feel confident to go back. Breakfast at Flavour's good as is the buffet lunch. Serenity breakfast area was nice - calmer than Flavours. Italian good, Mexican also. Our last visit to Tahani was disappointing (been good up to that point) I ordered an appetiser, my wife did not. The appetiser then arrived with the mains. In the end I said I would pass on the appetiser. Unfortunately my wife’s steak and potato’s were cold. We told the waiter who took it away and came back 5 minutes later. Now hot but they had used the ordinal steak and overcooked it. We had to send it back and in the end she did not have anything. In relation to allergies (wife has a nut allergy). At flavours at breakfast and lunch they ask if we have any allergies and we say nuts but there was no follow up. My wife pointed this out on the second day and the staff took it on board and Chris would check on us. Also chef’s would sometimes come out which was good. Lot better at ala carte. At other hotels allergy people are given a card to show staff in English but also local language. This is useful, especially in a buffet when you can show it to staff. Also make it clear about allergens rather than just gluten and dairy in the menus. Our room is lovely, as are the grounds, love serenity pool area. Staff worked really hard to clear the water every time it rained (unfortunately it rained a lot). The staff are just so good and can’t do enough for you. When we had issues with our food you could see they were keen to put it right. Unfortunately one night my wife had a fall and cut her lip. The staff/ doctor who looked after her (apologies I do not recall the names) were brilliant. Organised a cab to take us to hospital, when we got back the night manager was waiting and said anything we need in the night to let him know. As a side note the Mexican A & E was very good. My wife did a lot of research in to the hotels prior to booking (our second visit to Mexico). The choice was extensive and our conclusion is we chose very well. The positives far out weigh any issues, and again the staff are brilliant and care and that is the case with management. Already thinking about our return trip.

  Aug 30, 2025
• 

  Amazing honeymoon

  My husband and I just returned from 10 days at Haven for our honeymoon. It was amazing! We had the best time. The food is very good quality. We enjoyed all the restaurants and the buffet is very well organised and the food is fresh and delicious. They also have a chef at the buffet which is great. There is also a cafe which we loved - the pastries and sandwiches etc in there are so good and the smoothies in particular are yum! They also do ice cream (and ice cream is in the buffet everyday too). At lunchtime there is also a bbq outside that you can enjoy with the buffet food. Check in and check out was easy. All the staff were so friendly and helpful and seemed genuinely happy to work at Haven. We received great service throughout our stay. Both pools were great - the main pool is lively with music playing. There are events here (we particularly enjoyed the foam party, and playing volleyball). The entertainment team are great. The other round pool is peaceful and relaxing so perfect to read your book! Both have swim up bars too. It was occasionally tricky to find a sunbed at the main pool. We made use of the room service for breakfast a couple of times when we had to get up early for excursions and it was great. The grounds are beautiful and well kept. It’s great to have the beach right there however the seaweed on the beach meant we didn’t swim in the sea. We expected this though from seeing other reviews so we made sure we factored in getting to swim in the sea by going on excursions (Isla Mujeres was particularly beautiful to swim at). Evening entertainment was ok, not loads going on but we saw a couple of good shows. The room was lovely, the bed comfy and bathroom great. Lots of amenities included like conditioner (which you hardly ever get provided at hotels!) A bit of advice - when we first arrived the air con in the room was not as cold as we would have liked but we could not turn the dial of the air con down any further. We contacted the reception desk and they sorted it straight away and lowered the temperature of the air con which was then perfect for the rest of our stay. Whirlpool bath on balcony was no good, seemed old and wouldn’t fill properly so we never used it but we didn’t mind too much. A bit of drilling noise in the day due to works going on wasn’t ideal but got used to it and it wasn’t that bad. It was easy to book excursions at the excursion desk in the lobby. Good prices and very friendly and helpful. If you’re looking to go on excursions we really enjoyed Isla Mujeres and Coco Bongo was a must see! Overall it was an amazing experience and we would definitely come back! Thankyou Haven!

  Aug 29, 2025
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  ☆ Exceptional Experience ☆

  Haven is an elegant and upscale resort!! Service was incredible, everywhere. A special thanks to Claudia, Monse and Cut at Mocaccino Cafe, and Pedro (Pool Bartender) for their exceptional service. We'll be back!! :)

  Aug 29, 2025
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  Olios Restaurant

  It was an amazing experience. We haven't had any better server than Rafael. The food was AMAZING. Thank you Rafael for being so awesome.

  Aug 28, 2025