What We Love
- This resort is only 15 minutes from the Cancun airport!
- All rooms on the property are suites.
- You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.
Things to Know
- Around the clock concierge will have you feeling like total royalty.
- The beach promenade and terraces are something you've always dreamed out.
- The endless amenities will have you coming back for more.
Resort Details
- Agua Bendita
A la carte Mexican-style steak house open for dinner. Reservations required.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Flavours
Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.
Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- MistralServing lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
- MocaccinoServing casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
- Olios
Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Satsu
Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- TahaniTahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
- Vistas Snack Bar
Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.
Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
- Vora Mar
Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.
Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf,Offsite†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Pool
- Poolside service
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Whirlpool
- Wireless internet connection in public areas
- For more information about wedding packages, please contact weddings@havenresorts.com.
† Fees may apply
- BeachDaily organized beach walks
- Fitness center on-site
- PoolFour pools
- Scuba divingFree scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
- Spa †
- Tennis court
- Whirlpool1 over-sized in-pool whirlpool
- Golf †Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7637 reviews
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Nov 30, 2025Heaven
Customer service fantastic! Clean just overall wonderful experience. Food excellent! Drinks wonderful! Staff friendly! Front desk knowledgeable! Serenity staff fabulous! Tour from the tour company very well reversed!
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Nov 29, 2025
5-Star Resort
This has been one of, if not, my favorite resorts I’ve stayed at in Cancun. The property was beautiful and well maintained, from the room to the pools. Pictures online usually exaggerate what you’re getting, but this was one of the first times the pictures online actually matched my real experience. And I have to say the service was top-tier; especially Alma who served me at the main pool. She was extremely kind, always had a smile, and anticipated what I wanted before I even asked, which truly elevated my experience. I have nothing but great things to say about this resort and I will not stay anywhere else in Cancun going forward.
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Nov 29, 2025
Staff are 100% the reason this place is the absolute best. A must experience. Immaculate facilities.
DEGNER, pool concierge. Catered to our every need! Made sure we were well and taken care of everyday. When you thought things were already the best, he exceeded our expectations. VALENTINA and VICTORIA, hotel concierge. The intention was to celebrate the life of our late grandmother and these ladies really delivered. Making sure our time was so special and truly monumental. CARLOS and LUIS thank you for making the send off for our grandma so special and your sympathy and support will be remembered forever. You really made us feel so loved through this time. GIOVANNY from the lime bar & ALMA, a pool side bartender were both such a delight. Both ladies really made sure our special requests were met. JORGE Cruz from Agua Bendita restaurant made my husband's dinner celebration very special. MAR and ALFREDO, the entertainment team, absolutely fabulous energies and really made everyone feel comfortable to participate. We also did the "Chefs table" experience as a family of 6. We had ALEJANDRA GONZÁLEZ running the kitchen, and she was outstanding! Everything about that dinner was so unique, we would definitely recommend to anyone and if granted the opportunity would repeat this evening. It was amazing. Gracias por todo Haven nosotros te amamos
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Nov 29, 2025Very Enjoyable Trip
We very much enjoyed our stay at The Haven and would definitely consider booking again. Pros: Close to the airport. Pools were amazing. Bartenders were great, never waited more than a minute for them to acknowledge us and being making whatever we requested. Pool staff were also fantastic and checked on us every 15-20 minutes to see if we wanted anything to drink. All the staff at the resort was friendly and always said hello when we were passing by. Food was good - not amazing, but it isn't a 5 star resort, so you have to take that into consideration. Bed was comfortable in the room and there was a nice big TV. Jacuzzi tub on our balcony was really nice and we used it a couple of the nights we were there. Cons: Front desk staff didn't really tell us a whole lot about the place when we checked in. They gave us info on how to book reservations for dinner, but that was about it.. we kinda had to figure out most everything else on our own. There was a musty, dank smell in our room throughout our stay, especially in the bathroom area near the sinks.. like a dirty locker room. Never could figure out what it was or where it was coming from. The A/C in the room was cool, but not cold, even on the coldest setting on the thermostat and the humidity was always high in the room and it wasn't just my imagination.. you could pick up a piece of paper and it was soft from the moisture in the room. The first night at the steakhouse, we waited for what seemed like a long time to be seated and then it took over an hour to get our steaks which came out extremely salty and the restaurant was not busy. We saw people that arrived after us, get their food before us and leave before we got desert. Appetizers and deserts were very small in that restaurant as well - we didn't go back to that restaurant during our stay. Helpful Tip: I don't know if it was just because we were there on the week of Thanksgiving and the resort was booked up, but let me tell you.. I am glad I am an early riser because if I hadn't gotten down to the pool (either one of them) by 8:00am.. forget getting a pool chair for the day! I'm talkin' I would wake up around 7:00-7:15am and look out the balcony door and see towels, books, water bottles, etc. claiming almost 80% of the chairs. And these people go about their business, getting coffee, going to breakfast, back up to the room to change, etc. and don't give up those chairs for the entire day. If you think you are partying the night before and sleeping it off til 11am the next day and then strolling out to the pool and getting a chair, you can forget it. The staff do not clear anything off the chairs no matter how many hours items occupy them - very selfish and inconsiderate of people, but that's just how most people are on vacation.. it is ALL about them.
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Nov 29, 2025
Definitely recommend Haven Riviera!
It was our fist time in Mexico, and we chose to stay here based on reviews and proximity to the airport (as we didn't want to spend hours on a bus or van to get to a resort). We absolutely LOVED it. We did have a couple of issues with our room (our TV reset itself, and our Do Not Disturb light did not work - but were promptly fixed by staff). The grounds and room were well kept and VERY clean. The food was great. The pools were awesome - we tried both the "quiet" pool and the "party" pool, and actually preferred the party one for the music. The nightly entertainment was a blast in Moons Cabaret!!! We loved going there!! But most of all, the staff here were AMAZING!! Event coordinator and hostess Mar was a delight to be around. She always gave us a huge smile when she saw us on the grounds and would come up to us for a little chat. And, I cannot forget our pool waiter Jose Luis! He looked after us all week poolside, and helped us discover many drinks that we could try - as we had some in our group who didn't drink alcohol and we also had a Type 1 Diabetic with us who couldn't do the sugary drinks. Jose Luis is a STELLAR gentleman. I would definitely recommend Haven Riviera!!!
- AdvisoryTraditional Spring Break Student Groups are not allowed
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.