What We Love
- This resort is only 15 minutes from the Cancun airport!
- All rooms on the property are suites.
- You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.
Things to Know
- Around the clock concierge will have you feeling like total royalty.
- The beach promenade and terraces are something you've always dreamed out.
- The endless amenities will have you coming back for more.
Resort Details
- Agua Bendita
A la carte Mexican-style steak house open for dinner. Reservations required.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Flavours
Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.
Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- MistralServing lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
- MocaccinoServing casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
- Olios
Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Satsu
Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- TahaniTahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
- Vistas Snack Bar
Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.
Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
- Vora Mar
Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.
Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf,Offsite†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Pool
- Poolside service
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Whirlpool
- Wireless internet connection in public areas
- For more information about wedding packages, please contact weddings@havenresorts.com.
† Fees may apply
- BeachDaily organized beach walks
- Fitness center on-site
- PoolFour pools
- Scuba divingFree scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
- Spa †
- Tennis court
- Whirlpool1 over-sized in-pool whirlpool
- Golf †Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7615 reviews
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Nov 21, 2025Amazing resort! Must visit!
Absolutely stunning resort! The staff was absolutely amazing and very attentive in the best ways. Always clean, always something to do, restaurants were great, bars were so fun, beautiful pools! Really good value too compared to other resorts. We got married here with 55 guests and everyone loved the experience! The week was unforgettable! Special Shout out to Andrea Cordova, our wedding coordinator—Couldn’t have done it without her. She truly made our wedding magical! We booked serenity club and it was well worth it! Our butler Candido was amazing and went above and beyond to make sure we had the best experience! Will definitely be back soon!
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Nov 21, 2025
Above and beyond service
We were floored by how above and beyond our pool concierge Jose was. He was able to help us with reservations when several others could not.
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Nov 20, 2025
Abby & Jake wedding 11.14.25
Andrea Cordova was our wedding coordinator. We got married here on 11/14/25, and what an amazing time it was! Their team was very organized and on top of every timeline my wife set. They were punctual, and the entire staff at Haven was AMAZING! Everyone was welcoming, and did everything they could to make sure you have the time of your life. Props to the whole staff. The cleanliness of rooms and amenities, the organization of events, the amazing spa, the wedding team (Andrea), the food, and shows were all top tier! Would highly recommend this resort for a vacation, or wedding!
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Nov 20, 2025
Amazing!
Overall Experience This was my husband’s and my second time at Haven Riviera Cancun, and we will absolutely be back again. Our first visit was a sneak peek trip while planning our wedding, and our second visit was for the big day itself. Both experiences were incredible and completely exceeded our expectations. ⸻ Resort & Amenities Haven offers such a perfect variety of spaces for every type of vacation mood. We loved that there are multiple pools— • Quiet Pool for relaxing • Party Pool for fun and energy • Serenity Pool for a calm, elevated vibe The resort layout truly lets you choose your own style of day. ⸻ Dining Options One of the biggest perks of Haven is the food. Unlike many all-inclusive resorts that only serve buffet-style breakfasts and lunches, Haven offers sit-down dining options, especially if you’re staying in Serenity. The dinner restaurants were excellent, and our favorites were the Asian and Mediterranean spots. The resort also has several bars, and the lobby bar stays open late, which our group really loved. ⸻ Staff & Service The staff at Haven is one of the main reasons we keep coming back. Everyone is friendly, attentive, and genuinely kind. Our butler, Miguel, went above and beyond to make sure everything was perfect throughout our stay. We also stayed in a suite, which we absolutely loved. ⸻ Wedding Welcome Dinner The night before our wedding, we hosted a welcome dinner for our guests. It was originally set up beautifully outside in the garden, but right as the event was supposed to start, it began to rain. Andrea, our coordinator, immediately jumped into action. Within minutes, she had gathered multiple staff members and seamlessly moved everything into an indoor area. The new space worked out perfectly, and you would have never known it was a last-minute change. Her quick thinking and flawless execution saved the night and kept the celebration stress-free. ⸻ Wedding Planning Experience We started planning our wedding at Haven about a year in advance. Planning through email can get a little confusing and frustrating at times, but once we put our trust in the team, everything turned out even better than we imagined. Our wedding coordinator, Andrea, was amazing. She ensured every detail was exactly how we envisioned it and helped make the entire day seamless and perfect. ⸻ Vendors (DJ, Photo & Video) We used Haven Audio LED for our DJ and went with Haven’s recommended photo/video team, Timeless. Leading up to the wedding, we communicated with Sam, their manager, who was fantastic. On our wedding day, we had multiple photographers, videographers, and assistants capturing every moment. The team was professional, organized, and easy to work with. ⸻ Wedding Package, Decorations & Extras We chose the highest wedding package offered by Haven and added several upgrades. Everything was decorated beautifully—better than we could have ever pictured. We also added a Photo Booth, which our guests loved. The only thing I wouldn’t recommend is the guest book add-on. I assumed guests would take Polaroid photos of themselves and write messages, but instead someone walked around taking pictures and placed them in the book without notes. This may have been a miscommunication on my part, so if you want a specific style of guest book, make sure to clarify it ahead of time. ⸻ Final Thoughts Our entire trip was wonderful, and our wedding day was absolutely perfect. Between the resort itself, the incredible staff, and the wedding team, we couldn’t have asked for a better experience. ✨ I 100% recommend choosing Haven for both a vacation and a destination wedding.
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Nov 20, 2025
Both the Habatchi, Satsu restaurants were amazing. All food very good. Nice variety.
We truly enjoyed our week at the Haven Resort, Cancun. Absolutely amazing and beautiful. Our pool waiters, Carlos and Jose Luis were very attentive and nice. The pool concierge's, Jose, Sahel and Luis made us feel very special. They decorated our pool cabana for our 9th wedding anniversary. Everything was wondering and we'll be going back.
- AdvisoryTraditional Spring Break Student Groups are not allowed
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.