What We Love
- This resort is only 15 minutes from the Cancun airport!
- All rooms on the property are suites.
- You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.
Things to Know
- Around the clock concierge will have you feeling like total royalty.
- The beach promenade and terraces are something you've always dreamed out.
- The endless amenities will have you coming back for more.
Resort Details
- Agua Bendita
A la carte Mexican-style steak house open for dinner. Reservations required.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Flavours
Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.
Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- MistralServing lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
- MocaccinoServing casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
- Olios
Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Satsu
Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- TahaniTahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
- Vistas Snack Bar
Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.
Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
- Vora Mar
Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.
Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf,Offsite†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Pool
- Poolside service
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Whirlpool
- Wireless internet connection in public areas
- For more information about wedding packages, please contact weddings@havenresorts.com.
† Fees may apply
- BeachDaily organized beach walks
- Fitness center on-site
- PoolFour pools
- Scuba divingFree scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
- Spa †
- Tennis court
- Whirlpool1 over-sized in-pool whirlpool
- Golf †Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7654 reviews
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Dec 03, 2025Wonderful stay
We had a great time at Haven. Over the past few years the service and food has really improved! We had a 5 star stay this time. Our butler Frida went above and beyond to make our stay wonderful. Our favorite server was Jorge Cruz at the Mexican steakhouse.
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Dec 03, 2025
Great trip!
We just returned from an amazing 10 days at Haven in a Romance serenity ocean front swim up room. We have been vacationing in Mexico for 25 years and this resort is one of the best we have been to. My husband has a shellfish allergy and gets ill if there is any cross contamination. This is the only resort that we have stayed at where he did not get sick. All staff were VERY conscientious and careful. Even the buffet staff grilled and fried his food in the back on separate grills. For this reason alone, we will return. A huge shout out to Ernesto and Julian who serviced us with smiles and made us laugh every single day. Fantastic service!
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Dec 03, 2025
Everything about this place is wonderful!
I don't have enough words to describe how amazing Haven is...it's a beautiful place but it's the staff that goes above and beyond that makes the difference. My mother was supposed to be on this trip with us but passed away unexpectedly the month before. Thank you to Fernando for taking the time to help us say goodbye to mom at the beach with tequila shots..which she loved...your kindness will not be forgotten. Valentina and Victoria were so kind and helpful. She has an incredible team! The surprise tribute to mom at the beach complete with champagne toast touched us all. And then the birthday surprise for my son....Thank you Sahel, Jose, Luis for all you did. Big thanks to Degner and Carlos- you made us all feel special each and every day! The resort is beautiful, the people are wonderful..oh and the food is delicious. We treated ourselves to the Chef's Table experience and Chef Alejandra was incredible...10 amazing courses...just wow! Laura at Olio's was fabulous! Attentive, kind...I could go on but I will say that there is no other resort for me...Haven is the place to be. Thank you again and sorry if I forgot anyone! Gracias Gayle Garant
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Dec 03, 2025
Our stay at Haven Riviera Cancun — Honeymoon Review 🌴
My wife and I recently stayed at Haven Riviera Cancun for our honeymoon, and overall it was a truly wonderful experience. The resort is beautiful and the grounds, pools, and common areas are very well maintained. The room/suite we had was comfortable, nicely decorated, and met all our needs. What really stood out was the concierges, they were extremely attentive, friendly, and helpful throughout our stay. They always seemed ready to assist with whatever we needed, which made our trip much smoother and more enjoyable. Their welcoming attitude really added to the romantic and relaxed vibe of our honeymoon. The food was also a highlight for us. Breakfasts at the buffet offered a good variety, from fresh fruit and juice to hot items — it was a great way to start the day. Lunches and dinners delivered a mix of options, from buffet-style meals to à-la-carte restaurants. We especially enjoyed some of the dinners, and the quality of dishes exceeded our expectations for an all-inclusive resort. That said — given the Mexican cultural context and the common practice of tipping — there were moments when we felt a subtle difference by the regular employees in treatment depending on whether a tip was given or not. That was the only less positive aspect of our stay. But beyond that, everything was excellent: the resort is beautiful and relaxing, the ambiance was perfect for a getaway, and we left very satisfied. I would certainly recommend Haven Riviera Cancun for couples looking for a relaxing, romantic vacation (especially honeymooners). Rating: 5/5 — Highly recommended.
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Dec 02, 2025
Overall experience was 5/5
Overall 5/5 Resort, rooms, amenities 5/5 Service 6/5 Outstanding Special shoutout to Jose at the pool and our amazing butler Frida!! Food 4/5 Very good but not outstanding Would we return? Yes.
- AdvisoryTraditional Spring Break Student Groups are not allowed
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.