What We Love
- This resort is only 15 minutes from the Cancun airport!
- All rooms on the property are suites.
- You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.
Things to Know
- Around the clock concierge will have you feeling like total royalty.
- The beach promenade and terraces are something you've always dreamed out.
- The endless amenities will have you coming back for more.
Resort Details
- Agua Bendita
A la carte Mexican-style steak house open for dinner. Reservations required.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Flavours
Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.
Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- MistralServing lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
- MocaccinoServing casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
- Olios
Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Satsu
Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- TahaniTahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
- Vistas Snack Bar
Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.
Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
- Vora Mar
Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.
Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf,Offsite†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Pool
- Poolside service
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Whirlpool
- Wireless internet connection in public areas
- For more information about wedding packages, please contact weddings@havenresorts.com.
† Fees may apply
- BeachDaily organized beach walks
- Fitness center on-site
- PoolFour pools
- Scuba divingFree scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
- Spa †
- Tennis court
- Whirlpool1 over-sized in-pool whirlpool
- Golf †Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7637 reviews
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Dec 02, 2025Overall experience was 5/5
Overall 5/5 Resort, rooms, amenities 5/5 Service 6/5 Outstanding Special shoutout to Jose at the pool and our amazing butler Frida!! Food 4/5 Very good but not outstanding Would we return? Yes.
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Dec 02, 2025
You must try this resort. Extremely clean, and amazing service. Shout out to Jose and Martin.Shout out to Jose and Sahel
The facilities were extremely clean and classy. You’re always just steps away from where you want to go within the resort. The pools are clean and beautiful. The beach is quiet and not overcrowded, which is perfect to relax on Jose and Sahel took amazing care of us and gave us the most amazing personalized service. Something to improve on would be the capacity of the Olios restaurant which is by far the best of them, but is always booked and we couldn’t get a table until four days after our arrival. The Italian restaurant did not blow us away, but the buffet was amazing. Also, we did find that there is a kind of sports bar missing with pool table, dart boards, and other games. All in all, I would definitely go back .
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Dec 01, 2025Mexican experience
We have just returned from our first visit to Mexico & stayed at Haven Riviera Cancun, such a wonderful week and a great hotel choice. We stayed in RM 3311. 3rd floor partial sea view with view of the oval pool. The room was amazing. Huge room with a huge comfy bed. Air con was perfect, rooms so peaceful in the evenings/night plus more than ample bathroom space. The room service was good except we were missed out on one day. Another of the days we had turn down service so this was a little inconsistent. Shout out to Mozes by the round pool. Such a friendly guy and drinks were on tap, we really appreciated his service. Everywhere was so clean and well kept, so many team members constantly working. Food was very good, plenty of choice and well presented. We ate at a couple of the pre bookable restaurants including Satsu teppanyaki plus ordered in room service one evening. All were hot, tasty and very well presented. Evening entertainment was ok. The local bands in the main foyer were good. Not keen on Moons entertainment. Overall, the hotel was great and we'd certainly recommend. Loved it's location, very peaceful in the mangroves. The staff overall weren't as friendly as I was expecting from reading previous reviews and we didn't tip as much as we'd allowed for due to this. I should add the hotel offers amazing value for money and we experienced a wonderful time ..
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Dec 01, 2025
Amazing time, great staff
We came to haven for an all inclusive vacation weekend and the staff was amazing we were never missing anything by the pool and beach we had Alma and Julian helping us and they were amazing. My cup was never empty. We were also serenity guests and that comes with butler service, ours was Frida and she helped us schedule everything and was very very accommodating. I recommend this place and I will come again!!
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Dec 01, 2025
Huge resort that makes you feel like you’re the most important person there!
We decided to spend the Thanksgiving holiday together enjoying white sand at Haven Resort & Spa in Cancun instead of 6” of snow back home. It was a great call! The weather was perfect. We booked a spa appointment about a week before we left by email so we could relax while they prepared our room. The hammet treatment that Mynor recommended for couples was perfect! Our massage therapists were professional and very skilled. We would definitely go back, it was worth every penny! We left completely relaxed and ready to enjoy our vacation. Next we met with our personal butler, Frida. She gave us a tour of the property and got to know what we wanted to get out of our vacation. Then she handled everything to make that happen for us! She made all of our dinner reservations and added special touches to personalize our trip. She also made us aware of all the activities going on at the property every day. If you are very lucky, you will get Frida for your butler! We had requested an ocean view and that’s exactly what we got not 90% garden and 10% ocean. Our view was 100% ocean and it was breathtaking. The food and service we received here was amazing. Every restaurant was better than the last. There were so many fun activities every day and night, we never left the resort! For a massive resort they make sure you get personalized, boutique hotel services!
- AdvisoryTraditional Spring Break Student Groups are not allowed
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.