Haven Riviera Cancun Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7637 reviews

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  Outstanding stay at Haven

  Haven Riviera Cancun exceeded every expectation from the moment we arrived. The resort is stunning, peaceful, and perfectly designed for relaxation. The grounds are immaculate, the rooms are modern and spacious, and the atmosphere feels luxurious without being pretentious. If you’re looking for a true adults-only escape, this is it. We stayed in the Serenity Club, and it was worth every penny. The upgraded amenities, private lounge, premium drinks, and oceanfront views made our trip feel like VIP treatment—but what truly made our stay unforgettable were the amazing staff members who went above and beyond. Manny, our butler, was exceptional. He anticipated our needs before we even mentioned them and made sure everything was handled down to the smallest detail—reservations, reminders, pool chairs, surprises in the room… he took care of it all. His level of service truly elevated our stay. At the pool, Pedro was our go-to bartender. He remembered our drink preferences, made every cocktail perfectly, and somehow managed to take incredible care of us while juggling a busy bar. Friendly, fast, and always smiling—he was a highlight of our days by the pool. At Satsu, Francisco stood out with his top-tier service and genuine hospitality. He made our dining experience feel special, personal, and absolutely flawless. The food there is amazing and their attention to my seafood allergies was top notch, and his attention to detail made it even better. The food throughout the resort was fantastic, the drinks were consistently great, and the entire staff showed a level of care and professionalism that’s rare to find. The spa, hydrotherapy, and the overall peaceful, adults-only vibe made the trip incredibly relaxing. We will absolutely be returning to Haven Riviera Cancun. With employees like Manny, Pedro, and Francisco, it’s easy to see why this resort is a true gem. Highly recommended.

  Nov 28, 2025
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  Second Visit - Almost Better Than the First

  This was our second visit, last year was 10 days, this year 11 days! Booked the Serenity package both times. With 435 rooms, this property doesn’t seem crowded. The buildings and grounds are clean and well kept. The Ocean view king rooms are spacious, with a comfortable bed. The Air conditioner kept the room on the cool side, but with the sliding door open and Ceiling Fan the room can be kept comfortable in the evening. The Bathroom is very room with plenty of tissues, bars of soap, hand wash, mouthwash, bug repellant, shampoo, conditioner and shower gel. The Shower has a rain shower with a hand-held wand, and a second rainfall head. There was always lots of Hot Water. There is lots of wardrobe and drawer space. We requested extra hangers which were delivered within an hour! Hairdryer and clothes steamer are also in the room. Balcony had a jetted tub and a bistro table with two chairs. Wish there was a lounger too. We regularly visited Serenity Pool outside of Tahani and the Round Pool. There are lots of towels, except after a heavy rainfall! There are sunbeds around all the pools. All pools were clean and the water at a comfortable temperature. The first couple of day we had breakfast at Tahani and then got poolside loungers. Then the “Towel Game” started. By 7.30am if you want a lounger, you’d have been out of luck. Speaking with other guests, there was a group of 12 that sent someone down to “reserve” 4 sunbeds and at least 10 loungers on one side of the infinity pool. Guessing that they thought if the tipped they pool concierge, they were okay to do this! Since I am an early bird, I would be down to the Serenity Pool at 7:15 am to get two of the few unclaimed loungers. I would stay around the pool until about 9 am before going to breakfast. In that 90ish minutes, there weren’t likely more than a dozen other guests in loungers/sunbeds. I’d imagine that since this wasn’t our experience last year, it depends who is on vacation the week you are there and whether this happens or not! We did spend one day on the beach (because of the towel game!) but luckily it wasn’t too windy. Nice, but the beverage service was almost nonexistent. The Sargasso, seagrass that washed up on shore was not too bad. Nature can be difficult to forecast for the Sargasso season for most places in the Caribbean. Restaurants We did visit Vistas & the Round pool a couple of days. Vistas outside terrace is nice and food was good but the service was extremely slow. We did breakfast at Tahani most days. The menu has nice variety. There are plenty of cereals, breads and pastries, fresh fruits, yoghurts, cold cuts and cheeses at the “buffet” to choose from. There are people serving coffee, you can order fresh juice or smoothies and a wandering Mimosa Cart. Pool-Side Grill has a limited menu, but was good. At the Serenity Pool by Tahani, there is a lunch menu with a nice variety, and they will bring your order to your lounger. Visited all of the A-la-Carte restaurants. Olios (2) – This is the top of the “White Table Cloth” restaurants. The Crab Tian is very good! Starter portions are small so don’t be afraid to order two. Aqua Bendita (3) – This is the Mexican Steakhouse. A good variety on the menu. The Picana steak was so good I ordered it on our last night visit. Definitely don’t pass on the tableside Guacamole! Satsu Sushi (2) – As the Asian fusion restaurant, there was a mix of Japanese and Thai with a little Chinese thrown in. Satsu Teppanyaki – Entertaining, a fixed menu with lots of protein! Vora Mar Italian/Vora Mar Romance – the regular menu was a little underwhelming. The Carpaccio bar and bread bar had an excellent variety. The fixed menu for the Romance dinner was a good 5-course meal with the main course of Beef Tenderloin/Shrimp Surf and Turf. Tahani Dinner/Show- The fixed menu was good, but a little drawn out to fit into the breaks in the show. Mocaccino Coffee - Great place to get Coffee, Latte, Cappuccino, Mochaccino. There are also a variety of pastries, sandwiches AND Ice Cream. Spa If you have time, do the hydrotherapy sessions, do it and pay the extra to include the sauna, hot tub and face massage. Although a little on the expensive side, we did the couples spa treatment which was very good. Golf Went out to the Cancun Country Club El Tinto course once. Depending on the number of days of your stay, there are a number of included rounds included. There is a cost for the shuttle to the course, It takes about 20 minutes to get there. The course was in very good shape and challenging. Check the yardage for the right tees to play from! Serenity Lounge Great place to get out of the sun to chill. Self serve bar with Beer, Wine and Liquour. Soft Drinks, Coffee and Tea are also available self serve. Usually a variety of snack sandwiches, fruit and muffins/cakes. A few steps from the Serenity Bar if you want a mixed drink. What makes this resort outstanding is the people. From the time we arrived, the Bellmen, Check-In there were attentive and welcoming. The Serenity Guest Services on Check-in and Check-Out both went fantastically smooth. The Serenity Lounge bartender came over to take our orders while checking in. While there are too many people to mention because we had interactions with many over 11 days, there are a few that we will name specifically; Anahi the Tahani breakfast hostess, always greeting us with a smile. Didier at Tahani who served coffee and tried to teach us Spanish in the morning. Jesus the Serenity pool server who was always checking on our beverages. Jorge, you can call me George at Vora Mar who was very entertaining while being a very attentive waiter. Russel at Aqua Bendita who made recommendations every time were visited. Limberg our Teppanyaki Chef who knew how to entertain with his utensils. Margarita our housekeeper/maid. She did a fantastic job of keeping the bathroom tidy with fresh towel and damp mopped the floor of the whole suite every day. We do need to especially recognize Miguel. He was our concierge last year and we specifically requested him again for this visit. He continued to be extremely attentive, checking in personally every day and messaging multiple times a day, even on his day off. He truly understands the importance of the guest experience and customer service. My wife doesn’t consume alcohol, but Miguel made sure that with each and every restaurant reservation we had had the Freixenet 0.0% De-alcoholized Sparkling wine available for her! He also arranged to have one in our room every other day. He coordinated our spa appointments, golf tee times, A la Cart reservations, special housekeeping requests, assisting in confirming our airport transfer, and coordinating our luggage pick up for check out. General Comments Hope that management enforced the dress code at the restaurants. An attraction of this property is that the clientele typically respects the guidelines. El restaurante es conocido por su cocina y su ambiente cordial. I did learn some Spanish and Google helps. This trip there were a number of occasions where we noted inappropriate headwear (baseball caps with inappropriate sayings) were worn. There were also occasions where guests came into restaurants in torn denim shorts and t-shirts. Other things to note Tiles in the hallways can be slippery when wet. They do work to squeegee them and put wet floor signs out when they are wet. Currently, there is construction south of the hotel with a new resort going up. There was ongoing construction with the associated noise. There are plans for Haven to construct a family resort North of Building 8 starting next year.

  Nov 28, 2025
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  Best Resort Experience to Date

  We stayed at Haven Riviera Cancun mid-November. I've stayed in the Cancun/Playa area several times over the years (at least 15 times in different places), and this has been the absolute best resort experience I've had to date. I normally don't leave reviews but felt this time it was worth a long and honest review as I stumbled onto this resort by accident. Customer Service was 20/10 - we upgraded to serenity club and found it well worth it. Our concierge, Gabby, was fantastic - timely, professional and helped us with dinner reservations, lists of activities daily, and even helped us replace bedding quickly when we accidentally spilled a drink. She also personally delivered some room items and some cute anniversary surprises. In the middle pool, the pool concierges Sahel, Jose, Luis and Cesar took care of us our entire week - they drew creative sand art on towels, were hilarious and were just a total joy to be around. It is clear that they love their job and went out of their way to help people and make sure they're all having a great time. They helped find pool chairs and find extra towels and were outside checking on guests all day. We would come back to this resort simply because of their outstanding customer service (seriously). We spent one day at the Serenity pool and went back to the other pool because Sahel and the boys were such a blast. All of the staff seemed happy to be at work and not once did I ever feel like an inconvenience or a bother. Carlos was our pool server all 7 days and was absolutely fantastic - attentive, remembered our names and drink orders and came to say hi every day. FYI - This is a smaller resort and meant to cater more to couples and has a bit more of a relaxed vibe vs the party vibe (which we personally loved), however, the middle pool still has a DJ/live music and a more lively feel, without 20 year old's throwing up in the pool. Rooms are aesthetically pleasing and very clean. We stayed in a King Serenity Club Partial Ocean view. Our view was still great even with the partial ocean-view and the AC was working great. The room stayed very cool in the heat. Rooms and bedding smelled clean and were well taken care of. Bug spray and toothbrush kits were in the rooms (nice touch). Hot water worked great and bathrooms even had a little makeup counter & stool with makeup mirror. Food: Every meal we had was great. We are foodies and usually our food standard expectations are a little lower staying at resorts because they're cooking for the masses, but every single meal we had tasted fresh and was hot. We tried most of the al a carte restaurants and did not have a single complaint about anything. I had salmon twice and both times it was cooked to a perfect medium and fantastic. It was better than some of the restaurants at home. Shout out to Martin Jorge at Voramar and Willy over at Olios. The only constructive feedback I can provide is that the gym space could use a bit of a refresh - for an adults only hotel and being 2025 where a lot more people utilize the gym daily, it could use some updated equipment and an expanded space (maybe a cable machine) and some fixes (a few cardio machines were out of order) and perhaps some barbells/extra benches. That being said - this has nothing to do with staff and just a future hotel upgrade consideration, but it was definitely useable and did the trick for a few days. I highly recommend a stay here and would return again on our next trip simply because of the service.

  Nov 27, 2025
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  November Get Away.

  Wonderful adults only resort. Live music in the main pool and main bar at night. Wonderful staff, pool managers that walk around pool and help with anything and everything. Very nice specialty restaurants. Big rooms and bathrooms.

  Nov 26, 2025
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  Moon club

  Hanny and Cindy were great on the big jenga night at the moon club! Had a wonderful time with everyone there, the drinks were great as well! Especially the tequila

  Nov 26, 2025