What We Love

  • This resort is only 15 minutes from the Cancun airport!
  • All rooms on the property are suites.
  • You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.

Things to Know

  • Around the clock concierge will have you feeling like total royalty.
  • The beach promenade and terraces are something you've always dreamed out.
  • The endless amenities will have you coming back for more.
Hotel Promotions
Serenity Club Inclusions.
• Stunning  location and views
• Exclusive Check-in lounge. From 7:00 AM to 11:00 PM
• Exceptional, dedicated concierge service
• Welcome amenity and a personalized appreciation letter
• Luxurious King bed with a premium pillow menu
• Personalized mini-bar restocked daily
• Access to the exclusive Serenity Club Lounge, with a selection of wines, premium spirits, and small bites throughout the day. Open 7:00 AM to 11:00 PM
• Premium aromatherapy and Haven signature toiletries
• Daily exclusive à la carte breakfast and lunch option served at Vistas
• Daily exclusive à la carte breakfast and dinner option served at Tahani 
• 10% discount on Spa treatments
• Complimentary green fees at El Tinto golf course with cart included*

Important Information:
* Restrictions apply - please see hotel for more details. Inclusions subject to change.

Applicable Dates:
Booking Dates: 22 May 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities.
All Inclusive Includes:
 * All-inclusive food & beverage including selected premium spirits
* Beach concierge and pool service
* Complimentary WIFI (including pool and beach)
* Daily stocked mini bar
 * Activities including  tennis courts, beach volleyball, half basketball court, ping pong, table games, yoga classes, spirit tasting and cooking classes, scuba diving tryout in the pool ( based on availability)

Applicable Dates:
Booking Dates: 22 May 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Agua Bendita

    A la carte Mexican-style steak house open for dinner. Reservations required.

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Flavours

    Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.

    Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Mistral
    Serving lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
  • Mocaccino
    Serving casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
  • Olios

    Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Satsu

    Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building. 

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Tahani
    Tahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
  • Vistas Snack Bar

    Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.

    Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

  • Vora Mar

    Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.

    Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

    Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts

Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Car Rental Services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Gift/News stand†
  • Golf,Offsite†
  • Laundry/Valet service†
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Car Rental Services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Gift/News stand†
  • Golf, Offsite†
  • Laundry/Valet service†
  • Pool
  • Poolside service
  • Smoke-free property
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Whirlpool
  • Wireless internet connection in public areas
On-Site Wedding Services

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Beach
    Daily organized beach walks
  • Fitness center on-site
  • Pool
    Four pools
  • Scuba diving
    Free scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
  • Spa †
  • Tennis court
  • Whirlpool
    1 over-sized in-pool whirlpool
Off-Site Recreation
  • Golf †
    Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7438 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    5 star hotel with 5 star amenities and service!

    I am only 3 days into this holiday with my new wife and I already feel encouraged to say that this place is incredible. The food is amazing, the architecture and design is beautiful and the staff cannot do enough to make sure you enjoy your stay. The attention to detail is more than we could think to ask for. If this hotel is on your shortlist, please do not hesitate booking this place.

    Sep 16, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Feedback on Our Stay at Haven Resort

    We had a great stay at Haven Resort. The food at most of the restaurants exceeded expectations for resort dining. Satsu, Agua Bendita, and Olios were all excellent, flavorful, fresh, and beautifully presented. Each meal we had there was memorable and enjoyable. Unfortunately, Vora Mar was a real disappointment. Both the food and service fell short, so much so that we nearly left the table to order room service instead. Hopefully, improvements can be made in that outlet, because the other restaurants set such a high standard. Our butler, GABRIEL, was one of the best we have ever had. He was attentive, helpful, and provided exactly the professional service we needed throughout our stay. The pool service team really elevated our time at the resort. A special thank-you to ALMA, PALOMA, they were consistently kind, attentive, and full of energy, making us feel well cared for every day. ALMA is the best! Her service was a highlight of our stay. Our housekeeper, MARBELLA, went above and beyond to ensure our room was spotless and comfortable. Her effort and dedication did not go unnoticed and were very much appreciated. On the other hand, our departure experience was less positive. On our last day, we had arranged (scheduled a day before) for our luggage to be picked up and requested a luggage cart due to the large number of bags we had. Unfortunately, despite calling twice, the service was very late, and our shuttle was already waiting for us. When OSCAR arrived, he seemed upset, said nothing, quickly piled up the luggage, and left with a noticeably poor attitude, it felt as though we were an inconvenience rather than guests. Additionally, the sargassum at the beach made it impossible to enjoy the ocean for about three days and created a very unpleasant smell during cleanup. We had an ocean-view balcony with a bathtub that we never used because of the odor. It was really bad! We mentioned this to RODRIGO at the front desk, as we also had not been notified that the beach was closed, but unfortunately, we never received any follow-up from him. Other than these issues, we had a pleasurable time overall and appreciated the efforts of the many staff who made our stay enjoyable.

    Sep 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Top Tier Experience

    Hear me and hear me good! This resort is nothing short of top tier on all levels. Ask for Candido to be your butler. You’ll thank me later I promise you that!!!!! But only go there if you’re looking for luxury at it’s best. Candido is in the pics! Amazing guy…

    Sep 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Aquafitness Fun and Fantastic Poolside Vibes!

    I had a great time at Haven Riviera Cancun! The pool party was so much fun, and I really enjoyed the Aquafitness session with Kristina — she brought great energy and made it a highlight of my stay. The service around the pool was excellent, and the bar nearby kept the drinks flowing. A perfect mix of relaxation and fun!

    Sep 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Natasha, thank you for teaching us how to dance.

    Wonderful experience. I loved everything: the food, the view from my room, and from the moment I arrived to the lobby, everyone was very attentive. I want to give a shout-out to the fun and enthusiastic entertainment team, especially Natasha, a very energetic and enthusiastic lady who was very helpful. We'll be back!!!

    Sep 15, 2025
Hotel Advisories
  • AdvisoryTraditional Spring Break Student Groups are not allowed
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

     

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

     

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

     

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

     

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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