What We Love
- Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty.
- Mingle and socialize with fellow guests at one of several bars, pools and and more.
- All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay!
Things to Know
- The resort is located approximately 75 minutes from the airport.
- The Heaven Section of Hotel Riviera Maya is accessible only to adults.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- CiaoSavor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.
- FridaDiscover the fiery flavors and festive atmosphere at this unique resort culinary destination.
- Le Petit Couchon
Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.
- PizzetoStep outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.
- The MarketEnjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
- Toro
The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.
- Various Lounges/Bars
With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.
- Sun Bar, the perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.
- Martini Bar (Heaven Section), where you can enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.
- Heaven Bar and Disco (Heaven Section), just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
- Rhythm Bar (Heaven Section), part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.
- Juice Bar (Heaven Section), located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.
- Lobby Bar (Heaven Section), the perfect place to raise a glass, located off the main lobby.
- Dive Bar (Heaven Section), just a few short steps from the main pool, featuring fresh beverages and light snacks.
- Float Bar, a pool side bar.
- Caffetto, featuring snacks, coffee, full bar and premium cocktails served until 11PM.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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Please contact hotel directly for details on available packages.
† Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- General †Crossy Road - Each game specifies its minimum age requirement. The general recommended age is 5 and up. Children under 12 must be accompanied by an adult. Guests can purchase a rechargeable card with any amount they choose to use on all the games.
ARCADEStep into the action at ARCADE, the newest addition to Vibe City.Packed with a mix of classic and modern games, this vibrant space is designed for players of all ages. From claw machines with exciting prizes to fan-favorite games like Crossy Road reimagined for today’s generation, it’s nonstop fun around every corner. - Hot tub7 Outdoor Hot Tubs, 2 Indoor Hot Tubs
- Non-Motorized Water Sports †- Kayaks- Paddleboats
Additional activities in the Fitness Center:
- Obstacle course
- Yoga Hut
- Aerobics room
- Spinning room - Pool
Central Pool
Exclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.
Semi-Olympic Pool
Available at Heaven for all adult guests, this cross current pool combines relaxing currents with the all the style of Hard Rock.
Cross Current Rhythm Pool
Available at Heaven for all adult guests, this cross current pool features combines relaxing currents with the all the style of Hard Rock.
Heaven Indoor Pool
Located within the Heaven Bar & Nightclub, this indoor pool is surrounded by lavish style and undeniable opulence. - Spa †Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. It’s no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services.
- Tennis courtThere are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Water activities †
Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya
Hours of Operation*:
-10:00am to 6:00pm
-Snack bar: 11:00am to 5:00pm*Times are subject to change based on occupancy
Attractions:
• Attraction 1: 9 slides of different sizes for children and teenagers
• Attraction 2: 8 slides of different sizes for children
• Attraction 3: 6 high-speed slides for teenagers and adultsDetails:
• Minimum height for slides is 3 feet 5 inches
• All children under the age of 8 must be supervised by an adult
• Poolside snack bar available
- Golf †Golf course located within 10 miles of the property.
- On-site EntertainmentThere are schedule theme parties throughout the week.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
23531 reviews
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Dec 19, 2025We love Hard Rock Riviera Maya!
We have been visiting HRRM for at least a decade with our family and always have an epic time. We are Legendary members and like the benefits we receive with the program. Special dinners, pools, seating at shows and Butler service. Our favorite butler is Diego. He is incredibly kind, helpful and very professional. He went above and beyond for us making our dinner or Spa reservations as well as getting our beach and pool chairs everyday. He was always very accessible, attentive and knowledgeable about the resort and activities. He came through for us when we wanted to change our dinner reservations at the last minute or got us seating at the wonderful Fire and Water show or book our Escape Room. He has a positive attitude and he makes sure we are having a great vacation and always willing to help. We look forward to seeing him every time we visit HRRM! You 🎸 rock Diego! Thank you for another wonderful family trip!
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Dec 19, 2025Experienced travellers- wonderful trip and gluten free experience
Great family trip! We have been to many all inclusive hotels and this one was pretty high up there. Pros: THE BEACH-unreal for the kids- we seen fish, jellyfish, crabs, hermit crabs. My kids loved the ropes on the far end. Dinner restaurants: love the no reservations, if you arrive between 530-630 there’s little to no wait. Food was really good and the service was great. I am Gluten free and every single dinner restaurant had multiple choices for me. Entertainment: poolside entertainment was great! We loved Otto and all the games. Evening entertainment- we only seen one show (they’re at 8:30 which was too late for our kids most nights) but they have a fun activity for kids in the lobby every night at 7 (this timing was difficult with dinner sometimes but we did our best to make it as our kids loved it) Drinks: mango mojitos at the pool were great. We also had wonderful poolside service. All the dinner drinks we had were wonderful. Kids play area: we stopped in here a few times for a break from the sun- my kids loved it. So nice there’s drinks and food in here too! Water park: we only used once for half an hour or so- was fun but my kids preferred the beach and pool. Golf carts: my kids loved riding these between the resorts! Wildlife: aside from what we seen in the ocean we also saw: monkey, capybara (but apparently aren’t I just forget the name for them), loads of iguanas, a deer. CONS: Dated rooms- not a huge deal for us as we don’t spend much time here. But there was also mold on both the lamp shades (rooms were pretty humid until you figured out the cooling system) Gluten free at the buffets: I can’t criticize this too much as you can ask the waiter for GF pancakes BUT nothing in the buffet is labeled GF so it was a bit of a guessing game (I’m not extremely sensitive like some- I do OK with cross contamination). But it was defintitly harder to eat at breakfast and lunch in the buffets. Tip: eat at Toro for the breakfast buffet- it’s less busy and you can sit outside :) Ear drops in the shop were $30USD (my daughter got swimmers ear) and the taxi to get to the pharmacy 5 mins away was $42USD. So, bring ear drops! (I normally do but of course forgot this trip) GLUTEN FREE PEOPLE: Noting I’m not extremely sensitive: Pizza place at pool- it’s not advertised but they have GF crust most days. They always asked if cross contamination was OK and I said yes. Not sure if they would have served me if it wasn’t OK as they were always super busy. Buffets: have a little cabinet with GF desserts (always the same desserts and they’re average at best) really difficult otherwise as nothing is labeled GF. Room service chocolate cake (I didn’t like it but it is GF) Zen- hibachi- brought all my meals out separately and gave me crème brûlée. We also ate at this restaurant and it was good- they do have GF soy sauce so make sure you ask :) Toro: lots of GF options and will bring GF bread to start I was brought macaroons for dessert Italian: Loads of GF options- we ate here twice- appies, GF pasta, panna cotta dessert Overall it was a great family trip with great service. The beach was a highlight :) Only gave it a 4 because of the couple of cons I noted
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Dec 18, 2025
Club heaven bar and the bartender Alberto
Alberto the bar tender at club heaven was great. He gave us many good recommendations, was quick and efficient, and even took a selfie with me. The nights we spent here wouldn’t have been the same without Alberto and I’m very glad he bartended throughout my stay.
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Dec 18, 2025
Club Heaven Bar
I took my son to Rivera Maya for his 18th birthday. Alberto at the club heaven was amazing! He was so kind and patient. He gave us drink recommendation and was very attentive and quick to serve. We came back every night just to see him! We were sad he had the day off on our last night at the resort. Go see Alberto!
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Dec 18, 2025
Great holiday
Great staff especially Mike for the pool massage and Erazmo in the hidden bar. Diego in Heaven is the best mixologist. Food very good.
- Advisory- The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- AdvisoryDiscover "The Rock" Climbing Experience at Vibe City! Located on the ground floor near the bowling alley, it offers two exciting climbing options: Bouldering—a 3.5m wall with difficulty-based grips, no safety gear needed; and Vertical Climbing—an 8m wall with a safety harness for controlled descents. Open daily from 10 AM to 8 PM, it’s perfect for ages 4+ (bouldering) and 6+ (vertical). Day Pass: $10 (coming soon). Climbing shoes: $5. Maximum capacity: 15 participants.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.