What We Love
- Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty.
- Mingle and socialize with fellow guests at one of several bars, pools and and more.
- All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay!
Things to Know
- The resort is located approximately 75 minutes from the airport.
- The Heaven Section of Hotel Riviera Maya is accessible only to adults.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- CiaoSavor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.
- FridaDiscover the fiery flavors and festive atmosphere at this unique resort culinary destination.
- Le Petit Couchon
Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.
- PizzetoStep outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.
- The MarketEnjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
- Toro
The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.
- Various Lounges/Bars
With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.
- Sun Bar, the perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.
- Martini Bar (Heaven Section), where you can enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.
- Heaven Bar and Disco (Heaven Section), just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
- Rhythm Bar (Heaven Section), part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.
- Juice Bar (Heaven Section), located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.
- Lobby Bar (Heaven Section), the perfect place to raise a glass, located off the main lobby.
- Dive Bar (Heaven Section), just a few short steps from the main pool, featuring fresh beverages and light snacks.
- Float Bar, a pool side bar.
- Caffetto, featuring snacks, coffee, full bar and premium cocktails served until 11PM.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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Please contact hotel directly for details on available packages.
† Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- General †Playground Paradise
Activities include playing in the giant ball pit, crossing the crocodile river, gliding on the mini zip line, and sliding down various slides. This is in addition to the obstacle structure we’ve had in operation for several months, which consists of an elevated obstacle circuit at 12 feet (3.65 m) high with varying levels of difficulty.
To use the obstacle course, slides, and soft play area, parents must read, agree to, and sign the Vibe City liability waiver. No child may enter the areas without the supervision of a parent or guardian. Children can use both amenities as often as they like, always following the instructions of Vibe City staff. The soft play & slides area includes 8 obstacles, 6 slides, plus a toddler area for children aged 0 to 3 accompanied by their parents. The large obstacle course features 17 different obstacles, 3 exits, and 1 entrance, all within a safe environment of nets and soft platforms.
The maximum capacity is 10 for the toddler area (including parents and children), 15 participants for the soft play & slides, and 18 participants for the obstacle course at the same time, plus 2 staff members.
Ages
Toddlers: 0-3 years old (always accompanied by a parent/guardian)Soft play & slides: 3-12 years old (liability waiver required)Obstacle course: 6-15 years old (liability waiver required)
Rules
•Children must be supervised by a parent or guardian at all times.•Remove shoes, loose accessories, and jewelry.•Socks must be worn while playing on the obstacle course.•Do not climb on the outside of the obstacles.•Rough play or pushing is prohibited.•No food, drink, or gum is allowed inside the area.•Play equipment must be used safely and correctly.•Staff instructions must be followed at all times.•Access to the obstacle course is not permitted for those with wet clothing.•Not recommended for individuals with heart conditions, back and/or neck injuries, or any other relevant medical conditions or disabilities.•In case of an emergency, contact a staff member immediately.•The obstacle course is subject to scheduled maintenance. - Hot tub7 Outdoor Hot Tubs, 2 Indoor Hot Tubs
- Non-Motorized Water Sports †- Kayaks- Paddleboats
Additional activities in the Fitness Center:
- Obstacle course
- Yoga Hut
- Aerobics room
- Spinning room - Pool
Central Pool
Exclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.
Semi-Olympic Pool
Available at Heaven for all adult guests, this cross current pool combines relaxing currents with the all the style of Hard Rock.
Cross Current Rhythm Pool
Available at Heaven for all adult guests, this cross current pool features combines relaxing currents with the all the style of Hard Rock.
Heaven Indoor Pool
Located within the Heaven Bar & Nightclub, this indoor pool is surrounded by lavish style and undeniable opulence. - Spa †Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. It’s no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services.
- Tennis courtThere are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Water activities †
Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya
Hours of Operation*:
-10:00am to 6:00pm
-Snack bar: 11:00am to 5:00pm*Times are subject to change based on occupancy
Attractions:
• Attraction 1: 9 slides of different sizes for children and teenagers
• Attraction 2: 8 slides of different sizes for children
• Attraction 3: 6 high-speed slides for teenagers and adultsDetails:
• Minimum height for slides is 3 feet 5 inches
• All children under the age of 8 must be supervised by an adult
• Poolside snack bar available
- Golf †Golf course located within 10 miles of the property.
- On-site EntertainmentThere are schedule theme parties throughout the week.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22660 reviews
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Apr 29, 2025Nice Resort but in need of serious renovations!
We spent 8 days there in April as a family with 3 teenage kids and my in-laws. We visit the area every year and this year decided to pay extra to experience the Hard Rock. We had the deluxe terrace room, which is conjoined rooms, one with direct stair access to an upstairs terrace. Although we generally had a good vacation, be warned that the resort is not what we would consider 5* and has requires some significant renovation work. Pros: Friendly staff who seem to be doing the best they can to help you. Nice resort grounds and pools. Rock memorabilia around the hotel are a nice touch. Great entertainment and activities compared to other resorts Comfortable beds Restaurants do not require bookings (but expect significant wait times depending on what time you arrive, sometimes over one hour). Food was on the better side compared to other resorts but not great. Cons: Do not be fooled by the larger room square footage. The rooms are SMALL – most of the space quoted is taken up by the terrace. You have to squeeze between a hot tub and the bed to access the door! The rooms are very dated and maintenance has been severely lacking. Almost everyone we talked to on our trip had complaints about this. Some examples: Shower / faucets randomly stopped working. When they were working water pressure was between good and a trickle. Shower faucet handle broke off Our kids got locked in the bathroom TWICE because the latch stopped working. One of them was stuck in there for over 2 hours as they didn’t have their phone to call us to let us know there was a problem. The solution from the maintenance guy was to crowbar the door open by breaking the door frame. This caused us a lot of anxiety about the fire hazard. The patio door did not open and when they came to look at it the response was “well, are you even using it?” The “fix” meant that if you were a strong male you could just about open it. Again, felt like afire hazard. Room had Nespresso coffee makers that needed replacing twice. Gave up on this in the end. Air conditioning was either fully on (freezing) or off. When on it was very loud. Rodents run through the corridors at night cleaning up the room service food that has been left outside rooms. Our room was cleaned 3 times in 8 days and only because we asked. You have to constantly request re-supply of water etc. otherwise you will get nothing. Good luck getting a pool lounger. Why spend $15k+ on a trip when you can’t even sit by the pool. Try tipping the pool attendants significantly and they will help. Half of the waterpark slides were closed due to “maintenance”. No real beach – just a seawater lagoon. Good for young kids though. The resort feels like it is set-up for “members” with reserved access to loungers etc. Mere mortals cannot even pay to rent a reserved lounger for the day (we tried). So if you want to drop $100k+ on membership go ahead. Restaurants have paid-options for upgraded food. Do not recommend this. I tried the lamb and refused to eat it even after sending it back twice. It was just a lump of fat interspersed with uncooked meat. There a lot of stairs in the resort, most of them in disrepair. How we did not fall down any of them during our stay was a bit of a miracle. To top it off, our private airport transfer at the end of the trip did not even show up and we had to pay $180USD for a cab. Not the fault of the hotel, but beware of using this service through Westjet or Nexus Tours. Overall, this is a 4* resort with 2* rooms (think Econolodge or Motel 8 level). The resort is pretty good for families but if I came here just with my wife for a relaxing vacation, I would be extremely disappointed.
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Apr 29, 2025Amazing week at HR Riviera Maya
Great stay back at HR Riviera Maya! Amazing vacation week, and Moises and Paola our butlers were amazing - they treated us like family and took care of everything for our group of 9 (4 adults and 5 kids) Everyone had a blast, will of course be back!! ☀️😎
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Apr 28, 2025
This was my fave hotel
Every time I come all the staff are so kind I tried to find a problem and I couldn’t I love how they have classes or computations every day some you have to pay for but you get a prize if you get 2nd or 1st the place it is awesome and every part is better then being at Disney world and I love the warm weather
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Apr 28, 2025
Our stay
Great service and very nice. Victoria at Frida and Alex at the cabanas were great!!! Max in the lobbies also great. Everyone treated my family very well and especially the kids. Thank you so very much we can not wait to come back and visit again.
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Apr 28, 2025
Family Vacation
We had good times staying at Hard Rock Riviera Maya. Daniel & Paola went above & beyond to take care of us everyday. Reserved chairs by the pool every morning to shows in the evening & restaurant reservation. Will definitely come back to this resort. Thank you Daniel & Paola for everything.
- Advisory- The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- AdvisoryDiscover "The Rock" Climbing Experience at Vibe City! Located on the ground floor near the bowling alley, it offers two exciting climbing options: Bouldering—a 3.5m wall with difficulty-based grips, no safety gear needed; and Vertical Climbing—an 8m wall with a safety harness for controlled descents. Open daily from 10 AM to 8 PM, it’s perfect for ages 4+ (bouldering) and 6+ (vertical). Day Pass: $10 (coming soon). Climbing shoes: $5. Maximum capacity: 15 participants.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.