What We Love
- It's all-inclusive and all-incredible - there's something epic for every beach lover.
- Their coolio "Stay at one, play at four" plan expands your vacay playground, big time. And, you won't need reservations at any of the restaurants.
- The natural freshwater canal surrounding the resort - hypnotic and dreamy.
- Melting at the Zentropia spa with vapor baths and stress-ousting massages amid waterfalls.
- The Brazilian steakhouse and Sunset Boulevard disco - not necessarily in that order.
Things to Know
- It's 50 miles from Cancun airport. It's a drive, but you'll forget this when you see the beach.
- Updates to the resorts are coming soon - you'll have to come back and see the facelift!
- Snorkeling and kayaking are free. Yes. Free.
- Don't miss the beachfront BBQ and live music on Friday nights.
- Kids' Clubs are available to give you a breather, should you need one.
Resort Details
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - La Laguna Restaurant
Italian corner and Show Cooking. Breakfast, lunch and drink service
- Opavao Restaurant
Located in the Grand Palladium White Sand, Brazilian cuisine
- Portofino Restaurant
Located in the Grand Palladium White Sand, Italian style cuisine
- Punta Emilia
Located at the Palladium White Sand, "Rice & Fish" "a la carte"
- Ribs & More Restaurant
Located in the Grand Palladium White Sand, Grill and barbecue style dinner
- Various Lounges/Bars
-Riviera Lobby Bar
-White Sand Lobby Bar
-Kantenah Lobby Bar
-Colonial Lobby Bar
-Churchill Bar
-Hemingway Bar
-La Plaza Bar
-Sport Bar
-Sunset Boulevard
-El Teatro Bar
- Chang Thai
Located in the Grand Palladium Kantenah, Thai cuisine
- El Dorado Restaurant
Located in the Grand Palladium Colonial, Barbecue style cuisine
- Gran Azul Restaurant
Located at the main pool of the Grand Palladium Colonial - serving breakfast and lunch
- Kabah Restaurant
Located in the Grand Palladium Riviera - serving breakfast, lunch and dinner
- La Adelita Restaurant
Located in the Grand Palladium Colonial, Mexican cuisine
- La Hacienda Restaurant
Located in the Grand Palladium Colonial - serving breakfast, lunch and dinner
- La Lola
Located in the Grand Palladium Kantenah, Spanish cuisine
- Sumptuori Restaurant
Located in the Grand Palladium Kantenah, Japanese style cuisine
- Tikal Restaurant
Located in Grand Palladium Kantenah - serving breakfast and dinner
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Elevators Not Available
- Exercise gym†
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant†
- Safe deposit box†
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Internet Access
- Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.
Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.
† Fees may apply
- Children's poolThere is 1 children's pool onsite.
- Direct access to a beach
- Fitness center on-site †
- Motorized Water Sports †
- Non-Motorized Water Sports
Includes stand-up paddleboard
- Pool
There are 7 pools onsite.
- Large lake style pool - located at the Grand Palladium Colonial side
- Adult only pool - located at the Grand Palladium Colonial side
- El Rinconcito Pool - located in the Grand Palladium Kantenah
- Large Lake-Style Pool - located at The Grand Palladium Riviera
- The Island Pool - located in the Grand Palladium Kantenah (adults only)
- Las Rocas Pool - Salt Water pool - located in the Grand Palladium Kantenah
This property has swim-up bars.
- Spa †Zentropia Spa. Guests will pay a fee per person, per day to access the wet areas of the Spa.
- Tennis court
6 tennis courts onsite
- Children's program, onsite
Baby Club for infants 1-3 years
Mini-club for children 4-12 years
Teens Club for children 13-17 yearsLocated at the Grand Palladium Colonial or the Grand Palladium Kantenah
- Golf †Golf course located within a mile of the property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7923 reviews
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Nov 13, 2025White sands wiith Family
The kids club was exceptional. My 7 year old loved the variety of activities and shows. Lorena and all the employees took well care of the kids. Huge resort, lots of walking, nature, and activities. Restaurants were good, service was excellent very friendly staff. Brand new pool and inflatable water course for kids.
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Nov 13, 2025Not really "all inclusive"
The only food included is the buffet for breakfast and lunch. For dinner its the buffet again as all other restaurants require a reservation which is impossible to make. Went the first day of the trip and was told that every restaurant was booked for the next 3 days, but yet everytime we passed by the restaurants there was hardly anyone there. We were told there was availability at one restaurant but it was an extra 45 dollars per person, no thanks. The rooms were nice but we paid for a junior suite poolside and our room was nowhere near a pool and had a view of construction. We were woken up almost every morning by the construction noises. We made the best of it and still enjoyed our vacation but I would definitely not recommend this hotel to anyone.
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Nov 12, 2025
A perfect resort in so many ways!!
An absolute amazing perfect resort in so many ways! Things to do, food/drink quality & quanty etc... Every member of staff were friendly & always helpful if needed. The accommodation was outstanding,clean & spacious(bungalow by lagoon) Is a amazing resort to stay if in the area. Would highly recommend!!!
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Nov 12, 2025
Stunning Grounds, Deceptively Bad Service: Not All-Inclusive
Let's start with the positives, because they are significant. The grounds, pool, and spa areas of the White Sands Resort are absolutely phenomenal. It is genuinely one of the most beautiful and well-maintained properties I have ever had the pleasure of visiting. Unfortunately, the beautiful architecture is where the positive aspects of our trip end. Our experience was defined by a frustrating, deceptive, and deeply flawed dining system that made our "all-inclusive" vacation feel like a bait-and-switch. We traveled as a group of eight (two families) for a Saturday-Tuesday stay. We were specifically instructed that we could not make any dinner reservations until we arrived at the resort. Upon checking in, we went straight to the concierge, who informed us that there were zero dinner reservations available for our group for our entire stay. This was obviously unacceptable. The first night, we went directly to Portofino's (the Italian restaurant) and essentially had to beg the manager to seat us. He reluctantly agreed, stressing how "full" they were. When we walked in, the restaurant was at maybe 30% capacity, with the vast majority of tables sitting empty. The exact same scenario played out the next night at the Brazilian restaurant. The manager acted as if he was doing us a massive favor by seating us at 5:30 PM, yet we were the only diners in the entire restaurant for a significant amount of time. For the rest of our trip, we were forced to eat at the buffet or the sports bar, as all other restaurants were supposedly "full." Here is the most offensive part: We discovered we could get a table, but only if we agreed to purchase a $500 bottle of wine. This proves the restaurants were not "full"; they were simply holding tables hostage for an upsell. A resort cannot claim to be "all-inclusive" if you are denied access to the included restaurants unless you pay a massive surcharge. To make matters worse, it was clear that the White Sands property is the neglected part of the larger Palladium complex. There was zero entertainment at our resort, no ice cream available anywhere, and the bar selection was minimal. For any entertainment or better amenities, we had to walk down the beach to the Colonial property. Because of the deceptive and frustrating dining system and the clear neglect of the White Sands property, we cannot recommend this resort to anyone. We will not be returning.
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Nov 11, 2025
Goliath Cover Band
The Goliath cover band was incredible!! Great vibes, great music, great time overall. Doesn’t hurt that they are quite handsome.
- AdvisoryAccess to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
- AdvisoryFrom January 1, 2022 there will be an additional fee's apply for Room Service. The hotel can provide the current fee at check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed