What We Love

  • The resort’s boho-chic vibe is what vacay dreams are made of.
  • Infinity pools with spectacular ocean views? Yes, please!
  • Indulge in a spa experience inspired by the cenotes of Riviera Maya. You won’t regret it.

Things to Know

  • Playa del Carmen, or simply “Playa,” is about an hour south of Cancun.
  • Bring your furry friends to paradise. The Grand Hyatt Playa del Carmen is pet-friendly!
  • Ball out on your vacay and book a swim-up suite and enjoy Grand Club perks during your stay.

Resort Details

Dining
Enjoy the creations of master chefs at three, amazing on-site restaurants.
OnSite Dining
  • El Paseo

    Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.

  • La Cocina

    Mexican and Caribbean Market variety for breakfast, lunch and dinner

  • The Grill at 1-26
    Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
Relax and unwind in state-of-the-art guest rooms and suites overlooking the Caribbean Sea.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan
  • Pool
  • Restaurant†
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Create memories at on-site theme nights, enjoy fun family activities, and so much more.
On-Site Recreation
  • Beach
    Beach access to the beautiful Caribbean Sea
  • Bike rental †
  • Children's pool
  • Children's program, onsite †
    -Hash Tag Teens Club
    -Camp Hyatt Kid's Club
  • Fitness center on-site †
    Open 24 hours
  • Pool
    Three Infinity pools and lap pool
  • Spa †

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5518 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Expensive stay that doesn’t have much other than location. Thanks for JW Marriott salvaging the vacation

    Unfortunately, things have only worsened from our last stay. After checking in, we were asked to wait at the pool area for over two hours. Then, they offered an upgrade to a suite, but we would have to wait another two hours. Finally, after spending $175 on food and drinks for a family of six while waiting for our rooms, we were finally checked in. This place is clearly trying to force patrons to spend more money. The room had multiple plugs that didn’t work, and the refrigerator was brought in instead of replacing the existing one. On the third day, they offered another suite, but they couldn’t tell us when our rooms would be ready. The location is great, but the place has definitely worn down over the years. There are spot patches and painting everywhere. They also recommended a taxi to visit the pyramid, but the driver didn’t have enough money for tolls and ran out of gas. We paid a premium for this stay, and I thought things might have improved, but it’s an expensive lesson learned after our previous bad experience. After ten years of visiting, we won’t be back. I’m sure we’ll get a common apology email or response, but it’s probably just a form response.

    Jun 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome visit

    My wife and I have stayed at this resort many times. We love the resort and love the city! We hope to go back in October. As always, Hector and Angel took awesome care of us at the pool and the manager, Jorge, is awesome as well! They always make us feel like family when we are there! Mark and Kathy Newberry

    Jun 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great birthday vacation

    I had a great week celebrating my daughter’s birthday and the staff (Anali, Maria, Marcela and Angel) made it even more special by bringing a special little birthday cake. This hotel was near everything we wanted to visit, was very clean and had delicious food.

    Jun 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Hyatt great place to vacation

    We had a relaxing and enjoyable week staying at the Grand Hyatt. La Cocina restaurant was delicious every time, especially because of the great service from Yairo, Daniel, Romeo, Lulu, Teresita and Giovanni. I would highly recommend staying there.

    Jun 06, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Farid at Front Desk is AWESOME!

    This is a great 4* Grand Hyatt but remember we are in Mexico...overall, Rodrigo of room services and Farid of FD were excellent. I love the bones of this resort...BUT it needs some guidance.. Fairmont Mayakoba resort and Secret's Akumal are the true gems!! Enough of the loud music for us guests to endure ...it has to be divulged.

    Jun 06, 2025
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:

    Room taxes are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : additional fees apply for brining a pet.

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