Resort Details

Dining
OnSite Dining
  • Dining
    As part of your all-inclusive stay, explore a vibrant mix of restaurants and bars where bold flavors, global influences, and festive energy come together. From chef-driven culinary pop-ups to handcrafted cocktails and interactive cooking classes, every experience is designed to spark connection and celebration.
On-Site Amenities
  • Air conditioning
  • Airport shuttle service†
  • Front desk†
  • Laundry Facilities†
  • Parking†
  • Wi-Fi

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
  • Pool †
  • Sauna †
  • Spa †

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5555 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    It’s the people who made it for me, well done!

    It’s the staff that make any business, here they are spectacular. Overall the hotel is good, however I wouldn’t rate it as 5* great. The rooms are super comfortable and having been recently refurbished, the beds are fabulous and comfortable. The food is ok, some high spots but overall middle of the road, can definitely do better. Messages in the hotel are confusing, is a restaurant open, is it closed? It’s guesswork and whilst a location might not actually be closed, it may have moved elsewhere in the hotel. Entertainment again is not well communicated and it’s a case of ‘if you don’t ask you don’t get’. But again, it’s the staff that made it for me. In particular the pool team and waiters. They went 110% beyond to make my stay perfect. Well done!

    Nov 22, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Nice but a little frayed round the edges

    The hotel is right in the middle of town. Beach pretty and well kept. Pool areas good but subbed need cushions it’s 5 star after all! Personally the food was not to my taste apart from breakfast which was excellent. Choice of restaurants not as many as advertised so a little confusing. No really comfy seating areas to escape the sun and read lobby is pretty basic. Staff are amazing and work hard. The hotel was originally a Hyatt but now rebranded. It’s looking a little tired in places. Rooms are clean but getting dated. Balconies small. Not bad all in all but I probably wouldn’t return. This is my 7th visit to Mexico and there are lots of more luxurious hotels with better restaurants out there

    Nov 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing all inclusive resort!! 10/10

    This place is amazing! The hotel itself is beautiful. Rooms are gorgeous and clean. The housekeep staff does an amazing job. They clean in the morning and then they prepare your room at night as well. The technology is new. The food and drinks are amazing! There’s only a few restaurants to choose from, but we never felt limited. It’s super close to 5th avenue downtown playa del Carmen, which is safe and you can go there for more food. With it being a newer hotel, there weren’t a lot of events happening but we could see they were just getting their groove with things. They were accommodating if we requested to do something and I loved the event staff! Andres, Melanie and Adrian were so fun and bubbly and welcoming. The staff overall were incredible- so welcoming and courteous and we felt well taken care off! Huge shoutout to Eduardo, Notorio, Daniel, Danura, Luis, Pepe, and probably so many other staff that we can’t remember their names. Even the lifeguards took care of us and were kind. The concierge also booked me in for a scuba dive and their recommendation was great and at a top notch place. I think a couple other recommendations would have been nice like Cozumel, but I was still happy with it! The beach and pools were clean and beautiful. It’s an amazing view and it’s well taken care of. The bathrooms are clean and new and cleaned often. There’s Starbucks included in the resort too. We felt such first class there while we were there. I can’t rave enough about this place. I would love to come back and would highly recommend !

    Nov 19, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Just OK

    This hotel is just ok. It lacked entertainment at the pool (like had no music etc). The restaurants are all outside for the most part….sushi was the best one they had. Steakhouse was not good. They need more of a selection of food to eat after dinner….no open buffets or snacks. The beach is very small and public. The service at the pool was good. The rooms were nice. It was a very very low key resort with not much to do. We will try another place next time.

    Nov 19, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Newly rebranded Adults Only, didn’t disappoint

    We spent 6 nights here in a premier ocean front room. The view and room were amazing. Knowing this resort has just recently changed from a family resort to adults only, is important to note. The rooms are situated well, but need some TLC. If you plan to come to a brand new resort and stay in a newly constructed room, this is not your place (yet). That being said, we have been to so many adults only resorts that are beautiful, filled with all the high end stuff and exude luxury, this place feels so much more comfortable and welcoming. The staff has been fantastic! Everyone has been so amazing, accommodating, very much wanting guests to enjoy themselves. Staff at the premiere club were fabulous, especially Marcela ! The beach and pool staff were great, Notario was the best! But they were all great! The restaurants were a little limiting, but Yairo made sure I got exactly what I wanted every night. I can’t say one bad thing about any of the staff, they were all just great! The location is good it you are looking for some night life, it’s one block to 5th Street. We are not the go downtown every night people, but this place is perfect for those people. Overall, it’s been a great experience.

    Oct 24, 2025
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 plus tax per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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