Devossion by Live Aqua Playa del Carmen - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5556 reviews

• 

  Nice but a little frayed round the edges

  The hotel is right in the middle of town. Beach pretty and well kept. Pool areas good but subbed need cushions it’s 5 star after all! Personally the food was not to my taste apart from breakfast which was excellent. Choice of restaurants not as many as advertised so a little confusing. No really comfy seating areas to escape the sun and read lobby is pretty basic. Staff are amazing and work hard. The hotel was originally a Hyatt but now rebranded. It’s looking a little tired in places. Rooms are clean but getting dated. Balconies small. Not bad all in all but I probably wouldn’t return. This is my 7th visit to Mexico and there are lots of more luxurious hotels with better restaurants out there

  Nov 21, 2025
• 

  Amazing all inclusive resort!! 10/10

  This place is amazing! The hotel itself is beautiful. Rooms are gorgeous and clean. The housekeep staff does an amazing job. They clean in the morning and then they prepare your room at night as well. The technology is new. The food and drinks are amazing! There’s only a few restaurants to choose from, but we never felt limited. It’s super close to 5th avenue downtown playa del Carmen, which is safe and you can go there for more food. With it being a newer hotel, there weren’t a lot of events happening but we could see they were just getting their groove with things. They were accommodating if we requested to do something and I loved the event staff! Andres, Melanie and Adrian were so fun and bubbly and welcoming. The staff overall were incredible- so welcoming and courteous and we felt well taken care off! Huge shoutout to Eduardo, Notorio, Daniel, Danura, Luis, Pepe, and probably so many other staff that we can’t remember their names. Even the lifeguards took care of us and were kind. The concierge also booked me in for a scuba dive and their recommendation was great and at a top notch place. I think a couple other recommendations would have been nice like Cozumel, but I was still happy with it! The beach and pools were clean and beautiful. It’s an amazing view and it’s well taken care of. The bathrooms are clean and new and cleaned often. There’s Starbucks included in the resort too. We felt such first class there while we were there. I can’t rave enough about this place. I would love to come back and would highly recommend !

  Nov 19, 2025
• 

  Just OK

  This hotel is just ok. It lacked entertainment at the pool (like had no music etc). The restaurants are all outside for the most part….sushi was the best one they had. Steakhouse was not good. They need more of a selection of food to eat after dinner….no open buffets or snacks. The beach is very small and public. The service at the pool was good. The rooms were nice. It was a very very low key resort with not much to do. We will try another place next time.

  Nov 19, 2025
• 

  Newly rebranded Adults Only, didn’t disappoint

  We spent 6 nights here in a premier ocean front room. The view and room were amazing. Knowing this resort has just recently changed from a family resort to adults only, is important to note. The rooms are situated well, but need some TLC. If you plan to come to a brand new resort and stay in a newly constructed room, this is not your place (yet). That being said, we have been to so many adults only resorts that are beautiful, filled with all the high end stuff and exude luxury, this place feels so much more comfortable and welcoming. The staff has been fantastic! Everyone has been so amazing, accommodating, very much wanting guests to enjoy themselves. Staff at the premiere club were fabulous, especially Marcela ! The beach and pool staff were great, Notario was the best! But they were all great! The restaurants were a little limiting, but Yairo made sure I got exactly what I wanted every night. I can’t say one bad thing about any of the staff, they were all just great! The location is good it you are looking for some night life, it’s one block to 5th Street. We are not the go downtown every night people, but this place is perfect for those people. Overall, it’s been a great experience.

  Oct 24, 2025
• 

  Excellent Experience

  This is our first stay at Devossion and the hotel has just opened since it transitioned from a family resort to an adults only resort. The place was very much empty - maybe 40 - 60 people tops. Arrival: We arrived and quickly checked in and were taken to our room, no delays. This was quick and the people were super friendly. Location: You literally are one block off of the main strip in Playa. If you like downtown playa access this is the place for you. It was nice to be able to walk downtown in a few minutes. Room: We stayed in the ocean front room and it was very nice. The room is very spacious and the view was stunning. It’s clear they did a quick refresh as it only closed 1 month between the switch but still this was a great room. I would say it was one of the best views we have had and the 2nd largest room we have stayed in Mexico. There is some beer in the fridge but no alcoholic bottles in the room. At other locations when you pay for the upgraded room it usually comes with 2 bottles of alcohol that you can choose at check in. They cleaned the room each day and we were very happy with it. Devossion Club: The club is clearly a work in progress and is currently located in what was a penthouse room. The alcohol is basic , across this location, they need to upgrade the choices for people with club access . Every afternoon and night we went to the club and Marcela waited on us. She was excellent - super nice - huge smile . She really made the club experience excellent . Pool/ Beach: We are beach people and had a cabana all week. The service at the beach was great they even brought food to you. Notario was are primary waiter and he was excellent. Your drinks never got warm and he was quick with a drink if yours was getting low. Something I haven’t seen at other places is they asked if you wanted a single or double shot. It’s minor thing but I really appreciated it as later in the day I wanted a single shot . All the wait staff was great . The food at the pool and beach was shockingly fast; I can’t remember any place that brought food this quick. Restaurants : We are not foodies and they have limited restaurants here. My wife literally only eats plain chicken so again we can’t rate the food. I will say breakfast was disappointing as they had very limited selection . We ate lunch at the beach so no issues there . We had 2 meals at the Italian place and it was good but the menu was limited. The Grill is where we had all our dinners but 1 . We really liked the grill. Yairo was our waiter every night . After the first night Yario remembered our names and our order. Even though they didn’t have plain chicken or fries he made sure my wife had that each night. He also made sure I had what I needed. He was amazing ! Overall I would recommend this place as a great relaxing place. Really only some minor things they are clearly still working out since the transition but it was great and the staff was super nice. Everywhere we were in the facility the staff was so polite and happy to see us - really made the experience better. Well done Devossion!

  Oct 24, 2025