El Dorado Seaside Suites, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6491 reviews

• 

  Nice place but disappointed

  We are at the resort now it took 3 hours to get here from the airport Tui coach we were going to Jamaica but due to hurricane we had to change our holiday we had premium seats but ended up with economy to here Tui would not change our holiday until the very last minute the day before we were due to leave. this holiday has cost the same but without premium seats anyway we got to our room which we paid an extra £350 for lovely big room sea view but a bit dated ,but good , the normal rooms with whirpool bath in the room, would have been fine probably no sea veiw. so when we arrived we were told you can use all facilities they don't tell you there are members here with time shares who get preferential treatment like reserved sun beds members only nights in restaurants and members get 1st choice of times to eat in the some of the restaurants including the Italian restaurant and is virtually impossible to book due to members block booking and its never busy . We booked a boat trip from cancun via tui don't do it, took us 2 1/2 hours to get there and he drove like a nutter how we never crashed i do not know boat trip was fine 2 hours to get back. We had room service after horrendous boat trip day which was excellent and the silent disco was great the day of the dead /halloween celebrations were great the gourmet pub is also good choice you have too wait 30 mins most nights to get a table.in most of the restaurants ,you have to ask for sauces and salt and pepper by the time it comes you have finished your dinner. They also move the entertainment to other venues but don't tell anyone. Lack of information is bad The drinks are all branded drinks you can also get sol beer but you have to ask for it. The staff are all excellent and really friendly always say hello and if anything is wrong in your room they are quick to fix it.the cleaners who do a great job this is a lovely place but because we feel they have missed a few tricks .we do not feel this is a 5 star resort and for what we paid not worth it. We wont be returning although we have met some nice people but we are very disappointed with TUI who we use a lot. This is a lovely place but they need to reveiw a few things

  Nov 06, 2025
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  Christmas & New Year

  What's happening for Christmas and New Years Eve. My wife wants to know is it dressing up for these two evenings. Also can she use her own hairdryer and GHDs.

  Nov 06, 2025
• 

  Lovely resort

  We visited seaside suites side and the room/view didn't disappoint. Arrived to the airport and Lomas transportation did have us in the system but the lovely young lady there sorted it out quickly and we had transportation soon to take us to the resort. Upon arrival, were warmly greeted and checked in quick. We were just before noon so they took our luggage and we had use of all amenities until 3 when room was ready. We were shown in our building were to go to get our room key and information at 3. Ate at Driftwood which is on the seaside section, lunch was good, service good ..frozen mango margaritas delicious 😋. Main pool there: nice, swimouts all along the one side..other side had no seating on deck but rather two tiers which had seating. Our first time experiencing that. Loved that towels were accessible (self serve) how ever many you needed..no towel card required. There were smaller pools, quieter ones around the palm side but we didn't use them. Grounds, kept well. Lovely to walk around. The was from seaside to palms to main buffet isn't long once you know your way around. Carts were always going around, talk with the drivers..they will stop if they see you walking to ask if you want a lift. Main buffet, we found small from what we are use to but had good food and service . Never had to wait for a table or drinks. A server there even remembered what we had at the night day of the dead celebration the previous evening. Fireshow/dinner was on the palms beach and was great. A lot of hard work they do to set up/take down. Service great. Day of the dead celebration was amazing, again so much effort and pride put into it. We ate at the Klay Talya, great food and service, Culinarium for breakfast (so good), seaside market (breakfast/dinner) very good, arrecifes for breakfast/lunch (sat both indoor and outdoor) it was good too. We had reservations for the Italian but late to canceled. Beach BBQ (up the palms beach to the right) soooo yummy. Ask for the meat plate and nachos. Room service was good and came quick. The vegetarian restaurant by the beach (outside eating) was also very good. We tried to go to the gourmet pub but 50 min wait so decided not to. Information on events was on app as well as paper given when we got our room card. Flowerpot drink in bar above the Italian, buffet restaurants is yummy. Room: we were on the 4th floor, corner unit. Room was big, clean and view amazing, being a corner unit the swimming area was like a mini pool. Only thing they need to do is put frosted glass between the neighboring unit. All others have it but our didn't so we could see into their sitting area and them ours. Fridge was stocked and we'd ask for extra water and it was left. Room was cool, two large overhead fans as well. Huge bath towels. They do have membership sales, will try to get you to do a presentation for say a couples massage etc we declined. Not interested and they didn't push. Tried to sell us a romantic dinner, floating breakfast, we declined. Massages, what was offered we found to be pricey and different prices given by different people. Again, not pushed. A no thank you and that was all. Beach, we had fun swimming with the fish 🐟, seeing stingrays too. Best was the people, everyone so friendly and welcoming. We would go back :)

  Nov 06, 2025
• 

  Great Value and Relaxing Stay at El Dorado Seaside Suites

  Just spent a week at El Dorado Seaside Suites and had a fantastic time. We were there during the Day of the Dead celebration, and it was incredible — they really go all out! The resort grounds are spotless, and the staff couldn’t be more genuine or helpful. Now, this isn’t a five-star luxury resort, so keep your expectations realistic — but for bang for your buck, I truly think Seaside Suites is one of the best out there. You don’t have to pay for Bali beds (they’re first come, first serve), and the vibe throughout the resort is just perfect for relaxing. The food isn’t five-star gourmet but it’s solid — I’d give it about a 7/10 — and room service was consistently great. For comparison, at higher-end places like Secrets Maroma, you’ll pay extra for your cabana or beach bed. Don’t get me wrong, the service at those spots is top-notch, but again… you get what you pay for, and El Dorado Seaside really delivers for the price. Here’s how I’d rate it: • Food: 7/10 • Beach: 9/10 • Pool: 7/10 • Bali Beds: 10/10 We love quiet, relaxing vacations and this place nails that niche. If you like more activity, there are still a few options included, but it’s really ideal for unwinding. The only minor downside is the distance — about an hour and fifteen minutes from the airport — but just book a private transfer and it’s no big deal. Overall: 8/10 or 4 out of 5 stars — great service, clean resort, and a peaceful, comfortable stay that keeps us coming back. 🌴☀️🍹

  Nov 05, 2025
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  Staff were the only redeeming factor

  This hotel does not match with similar rated hotels we have stayed at. We travelled with TUI Blue and paid extra for a premium room. That definitely wasn't worth it. The room was looking out over the roofs of service buildings. The bed was very comfortable which was a good thing. The bathroom had twin sinks one was cracked, luckily we had the second one to use. The exclusive pool was compact and in the shade a lot with 3 short regimented rows of sunbeds all reserved with towels by 8.00 with no-one using them. We found the quiet pool with the Bali beds and spent our days there. Food was disappointing even in the a la carte restaurants. The supplement to be charged if you wanted a steak was the equivalent of £70 per person even though we were booked in for all inclusive. The staff I have to say were absolutely fantastic they really went out of their way to help you. All in all a disappointing trip to Mexico.

  Nov 03, 2025