El Dorado Seaside Suites, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6492 reviews

• 

  Honeymoon in paradise

  We booked with TUI for our honeymoon and stayed the 'palms' side. We had a swim up room, the room itself was gorgeous, comfortable and the fridge was always well stocked. Nice jacuzzi bath and a big shower. The swim up pool was nice and quiet, it didn't get as much sun as others but was a lovely perk and a nice place to relax. We tried to get to the quiet pool one morning but by 7 30 all the beds were taken. Always plenty of sun bathing spots at the beach. After a day travelling, the long wait for bags in the chaos of Cancun airport and then the transfer we got to the hotel to check in pretty late in the day, Starving for an evening meal we found ourselves walking around in the dark trying to figure out what's what. (You almost need a tour guide when you first arrive as it's such a big space to try and navigate) The Al a carte restaurants on our side of the hotel all had a long wait and we didn't know where the buffet was at this time so we found a little taco stand and the concierge at the front desk helped us order room service. (When it arrived it was cold and not worth the wait) But the taco stand near the front lobby had hit the spot so all good. We went to the front desk the next morning to ask about booking in the Italian and the oriental restaurants to be told all fully booked, then went next door to the TUI desk and the TUI rep got us in to both, on our preferred dates and times no issues. (Thanks TUI rep team) The staff went above and beyond for our honeymoon, fizz in the room and free hydrotherapy session which was amazing. All the staff were so helpful and lovely. Antonio helped us get a great deal at the spa, which is definitely worth a visit. We tried the pub, I've read reviews where people waited and I saw a buzzer system that seemed to be well organised but we went early and got sat straight away. Food was nice, portions were small, only tried it the once. We got into a routine of the seaside market being the best for breakfast and dinner and la carreta being the best spot for lunch with the beach BBQ being a nice alternate depending on what we were doing with the day. Food was always really good, lots of choice. (Wouldn't recommend room service unless you are desperate like we were when we first arrived) Resort and the surroundings were beautiful, literally felt like paradise. TUI had loads of activities on each day and the TUI reps helped answer questions about the excursions we had booked. My only regret from the whole thing is not finding time to fit in Coco bongo.

  Nov 17, 2025
• 

  Lovely Holiday

  After a small mixup at the airport with transfer,we got on our way. I thought we were with Tui but no with Lomas. Turned out better as we had faster private minibus. Greeted at reception by various staff and welcome drinks. Cart driver took us to room.Pleasantly suprised, huge and with own swin up from balcony. Booked for 11 nights and all good. Tended to use buffet restaurant as more choice available. All food really nice. Did go to the Gourmet pub and food ok but small portions. Driftwood bar and beach bbq were reallygood for lunchtimes. All of the staff and the cart drivers are a major asset to this hotel. They all super friendly and helpful when needed. Really enjoyed this stay and would return

  Nov 15, 2025
• 

  I’d give it a 0 star if I could. Worst experience ever.

  ⭐️ 1 Star – If I Could Give Zero, I Would. Avoid El Dorado Seaside Suites and Anything Owned by Lomas Hospitality. Our trip involved three reservations and seven people, and it was supposed to be a long-awaited family vacation. Instead, it became an absolute nightmare from the moment we landed in Mexico. Lomas Hospitality left us stranded at the airport for nearly FOUR hours. Their assigned driver claimed we weren’t on his list, refused to take us, and even refused to contact the resort to confirm our information. We were left alone in a foreign country, late at night, while being harassed by aggressive taxi drivers — all because Lomas failed to do their job. With no help from anyone, we were forced to take a taxi at a cost of $390 USD just to get to the resort we had already paid for. Both Sunwing and Lomas are refusing to reimburse us, despite clear proof and timestamps. When we finally arrived, exhausted and shaken, the nightmare continued. Our room was disgusting. • It stunk of mildew • There was visible mold everywhere • The sheets were wet and musty • Our clothes became ruined from the dampness • The room temperature was freezing cold, and nothing functioned properly We reported these issues THREE times to multiple staff — concierge, front desk, and another concierge. We were denied a new room every single time. Only on the last day did anyone bother addressing some of the problems, long after the damage had been done. As for Lomas? No compensation. No accountability. And worst of all, they blatantly LIED, claiming they assisted us when they absolutely did not. This is by far the worst company I have ever dealt with. The level of dishonesty, neglect, and disrespect is appalling. I wouldn’t stay at this resort again if it were completely free. If I could have left after two days, I would have. Do yourself a favour — avoid El Dorado Seaside Suites and ANY resort operated by Lomas Hospitality. Your safety, your sanity, and your money are worth more than what this company provides.

  Nov 14, 2025
• 

  Nice place but disappointed

  We are at the resort now it took 3 hours to get here from the airport Tui coach we were going to Jamaica but due to hurricane we had to change our holiday we had premium seats but ended up with economy to here Tui would not change our holiday until the very last minute the day before we were due to leave. this holiday has cost the same but without premium seats anyway we got to our room which we paid an extra £350 for lovely big room sea view but a bit dated ,but good , the normal rooms with whirpool bath in the room, would have been fine probably no sea veiw. so when we arrived we were told you can use all facilities they don't tell you there are members here with time shares who get preferential treatment like reserved sun beds members only nights in restaurants and members get 1st choice of times to eat in the some of the restaurants including the Italian restaurant and is virtually impossible to book due to members block booking and its never busy . We booked a boat trip from cancun via tui don't do it, took us 2 1/2 hours to get there and he drove like a nutter how we never crashed i do not know boat trip was fine 2 hours to get back. We had room service after horrendous boat trip day which was excellent and the silent disco was great the day of the dead /halloween celebrations were great the gourmet pub is also good choice you have too wait 30 mins most nights to get a table.in most of the restaurants ,you have to ask for sauces and salt and pepper by the time it comes you have finished your dinner. They also move the entertainment to other venues but don't tell anyone. Lack of information is bad The drinks are all branded drinks you can also get sol beer but you have to ask for it. The staff are all excellent and really friendly always say hello and if anything is wrong in your room they are quick to fix it.the cleaners who do a great job this is a lovely place but because we feel they have missed a few tricks .we do not feel this is a 5 star resort and for what we paid not worth it. We wont be returning although we have met some nice people but we are very disappointed with TUI who we use a lot. This is a lovely place but they need to reveiw a few things

  Nov 06, 2025
• 

  Christmas & New Year

  What's happening for Christmas and New Years Eve. My wife wants to know is it dressing up for these two evenings. Also can she use her own hairdryer and GHDs.

  Nov 06, 2025