Resort Details

OnSite Dining
  • Cocotal
    Sample an elegant, international a la carte breakfast and dinner. Thanks to daily menu changes, you'll never have the same culinary experience twice. 
  • D' Italia Casitas
    As the name implies, D' Italia takes inspiration from the colorful, honest traditions of Italian cooking. Enjoy an excellent meal prepared by the restaurants experienced culinary team. 
  • D’Italia Villas
    A fresh Mediterranean-inspired concept.
  • Fuentes
    Culinary theatre at its finest, Fuentes provides guests with a truly memorable dining experience. The Mexican-inspired cuisine is guaranteed to impress. 
  • Health Bar
    Now Offering a vegan menu, packed with bold, healthy flavors.
  • Kampai
    Kampai is known for superb, Asian-inspired breakfasts, lunches and dinners. 
  • Kick
    Ocean front, in a laid-back atmosphere you can enjoy delicious preparations from the grill as well as typical Mexican specialties together with an ice-cold beer or other beverage of your liking.
  • La Cabana Pizzeria
    If you're in the mood for a delicious pizza or local snacks, La Cabana Pizzeria is highly recommended. 
  • La Isla
    Welcome to the real Mexico, the perfect place to experience during lunch time the authentic Mexican "street food" while you enjoy our relaxed ambiance with stunning garden views. During dinner, delight your senses with our exclusive "Mexican author's Cuisine” in a pleasant and casual atmosphere.
  • Rincon Mexicano
    Breakfast and dinner showcasing the best of Mexican Cuisine.

  • Sante Fe Grill

    Enjoy innovative cuisine focusing on the unique flavors that can only be found in coal oven-cooked dishes. Sharing is encouraged here. Reservations Required.

  • Various Lounges/Bars

    - Swim Up Bar Tucanes

    - Swim Up Bar Colibri 

    - Swim Up Bar Faisanes

    - Gaviotas Seashore Bar

    - Swim Up Bar La Isla  

    -  Fuentes

    -  Bar Guacamayas

    -  Martinis Lobby Bar

    - Swim Up Bar  Pericos

    - Swim Up Bar Pelicanos 

    - Swim Up Bar Quetzal

    - Swim Up Bar Albatros

    - Swim Up Bar Flamingo

    - Spot Swim Up Bar

    - Swim Up Bar Papagayos

    -Bellinis Bar

    - Kick

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Exercise gym
  • 24-hour front desk
  • 24-hour room service
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Exercise gym
  • Free parking
  • Golf†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Non-smoking rooms available
  • Pool
  • Room service†
  • Safe deposit box
  • Sauna†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • We are the wedding specialist in the Riviera Maya, with on - site professional coordinator we are fully equipped to take the challenges of planning a wedding celebration and turn them into the joyous occasion that it should be. Beautiful and unique ceremony locations, including a beachfront chapel. Our distinguished service was created to enhance the experience and allow the bride, groom, family and friends to have not just a day celebration, but a lifetime of memories.

† Fees may apply

On-Site Recreation
  • Bike rental
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    2 outdoor hot tubs.
  • Motorized Water Sports †
    Wave runners.
    Parasailing.
  • Non-Motorized Water Sports
    Kayaking and snorkeling gear are provided. 
  • Pool
    There are 14 pools on-site. This property also has swim-up bars.
  • Sauna
  • Spa
    There are 2 spas
  • Steam bath
  • Tennis court
    There is 1 tennis courts on-site. Lighting is provided for evening games. 
Off-Site Recreation
  • Golf †
    A golf course is located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Daily shows at the Guacamayas bar as well as live music to dance with.
Off-Site Attraction
  • Playa Del Carmen
  • Xcaret
  • xel ha

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9943 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great time

    Wife and I just returned from a 4 night stay at El Dorado Casitas. It was our 3rd visit to EDC. Great trip as always. Letty was our concierge and was great, very helpful and attentive. Jose and Ramon at casita section 31 were fantastic. We stayed in a private pool casita. It was our 2nd time staying in this type room, love the private pool, the balcony, room was great. As always food can be hit or miss at all inclusive but for most part food is good. Lunch as la isla was not good. We had pizza at the La cabana pizzeria also and it was ok. The bar at casitas section 31 also had food and last few days we ate lunch there. Great quesadilla. Breakfast at Santa Fe was solid. Dinner at Kampai was the best, we ended up eating there twice. Once downfall to trip was constantly being hounded about massages. We were approached several times each day on the beach and at the pool asking if we wanted massages. Some of them were a little pushy and rude. Other than great trip as always and we will return

    Aug 28, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Great time.....need some help to be rated 4-5 Star Resort.

    We love El Dorado and have been going for over 15 years. For anyone not to have a great time there is hard for us to comprehend. Service was great by the following food servers: Victor (Santa Fe), Octavio (Wine Kitchen), Jaidore (D'Italia). Our butler Adriana was very tentitive....we bet she was trained by Hector Gonzalez, who we missed this year as we understand he was promoted to the Palafitos at Maroma. Cesar, the bartender for the first few days at 32 before they switch each month was wonderful. We made sure to go to his bar at 31 once he left 32. Alex the member event coordinator did a fantastic job as hosting the member events he attended. The member catamaran was the best - such a perfect night for it. The concierge Emilio was pleasant and available as we needed. Aida, the member rep, while pleasant at first, quickly became standoff-ish and very rude. Failed to wave and smile towards the end when we would see her. She avoided eye contact after we told her we were not going to meet with the sales team. She originally promised a follow-up, that she personally would see to, while there from someone named Cesar, who is in the member office. regarding our issues with flyback. Should we be surprised that has yet to occur and she blatantly lied about it?1?. Interesting she is a member rep when her follow-up is lacking! As stated, we love going each year; however, we do notice service and issues that could be resolved. If the Loomis family is hoping to achieve a 5-star, even 4-star rating, the following would need to be rectified: nightly turndown service was hit or miss. We miss nightly towels on the floor by each side of the bed (this did not happen at all this trip), miss the nightly towel creations as well as the nightly soft music playing in the room when we returned from dinner. We missed the fresh flower arrangements we have gotten in the past and fresh fruit platter upon arrival. We paid for a private luxury car transportation from and to the airport; yet, our ride from El Dorado to the airport was a van. Hardly luxurious. The yoga schedule posted on the computer screen in the lobby as well as what the butlers sent was inaccurate. It was communicated yoga/pilates started at 8:30am when it actually started at 8am. The umbrellas by the chairs in 32 did not work....they did not stay opened as the pins were missing. Some of the casitas beach beds by 32 were not made each day. The hot tub jets in the casitas spa were not working and when maintenance was called, they still weren't probably fixed as the only worked on the bottom of the hot tub but no other areas. The requested pillows and scents were not provided until 2-3 days after we arrived, and we had to inquire about them. We miss the name plaques of the different bars in the casitas. The D'Italia restaurant had five tables with votive candles in the table vase. I know this because when I inquired, as to why our table did not have a votive, the server told us that they only have 5 candles. In addition, we counted the tables with no lit votives. Again, we love coming.....there are a few glitches that need to be achieved to be a 4-5 star resort.

    Aug 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Another amazing trip

    My husband and I have been coming here every year for almost 10 years and this was one of the best experiences so far. It started with the updated members check in, which was the easiest ever. Liz at check in was so welcoming and she already knew what benefits we had in our contract so we didn't have to explain like we usually do. Which made it a very quick check in. The resort and restaurants were stellar as always! Amazing people made this trip extra special! Julio at the casitas 32 pool bar took great care of us for the entire trip. Isabel and Alondra ours butlers were the best the entire time, we love those ladies! Felipe is the best shuttle driver! Carlos at Fuentes took great care of us at the members gala. Jiaro, Edmar and Miguel are the best servers at d'italia casitas! All of these people made this trip extra special and treated us like family! I hope to see them again next year.

    Aug 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Honeymoon romantic

    We just got back from our Honeymoon and we stayed in Casita 2717. Our concierge was Letty Patlan. She made sure our stay was perfect. She greeted us and before we left felt like family. Our cleaning staff was Sandra and our room was always well stocked, cleaned and perfect. We enjoyed our trip sooo much. We will be going back. All of the staff was friendly and fun and you could tell they enjoyed their jobs. Well done and thank you all for the extra special touches such as flowers on the bed, the chocolates, the bottle of bubbly.

    Aug 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation with our son and daughter in law

    Had a great time at 32 casitas. Cesar was our bartender. He is the best bartender in the world. Adriana and Miriam were our butlers. They went above and beyond. It was my husband’s birthday and the decorations were amazing and the birthday cake at breakfast at Santa Fe was very nice. We ate breakfast every day at Santa Fe. All the waiters there are great. It was nice seeing Wilberth. Adriana and Miriam are the best butlers in the world also! Our maid Adriana and turn down service did a great job plus all the little extras. The best restaurant this time was casitas Italian with Oscar. Oscar is very knowledgeable and very entertaining. We all loved him. Members’ dinner and catamaran was wonderful. The guys on the catamaran were so much fun. The dinner was the best members dinner ever. The wait staff was great. Lunch at 31 with Norma and Amelia(sp?) was so good. Norma was a blast and lunch was so good. Chef Amelia makes great Mexican food! You might want to give Norma a promotion. It was great having Eduardo and Julio as bartenders when Cesar was off.

    Jul 22, 2025
Hotel Advisories
  • AdvisoryImportant Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed

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