El Dorado Casitas Royale, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9927 reviews

• 

  Member’s experience

  Our trip started badly as transportation was not set up and we had to ride in the Lomas shared shuttle. At check-in we sorted this out and received a $200 credit. We stayed in 3204 a honeymoon private pool swim up and loved it. We didn’t do the beach thing as unfortunately the Sargassum was bad, but still enjoyed our pool, the lazy river, and the swim up bar area. Every Friday is the foam party. Section 32 has a seafood lunch available everyday, which was fine, but would like it to also include beef, chicken, and/or pork added. We did room service everyday for breakfast, which was fine. Tried out most of the restaurants with the Italian Casitas chef table the best. You have to pay more for this, but well worth it. Rebeca, Jairo, and Omar made the experience wonderful. Our butler service from Miriam, Antonio, and Cuahutemoc was amazing. We would however like the Diamond private butler service for “follow me” members sorted out and more shuttles available to all butlers. The rooms are starting to show their age and we hope for renovations in the near future. Overall we had a wonderful time and look forward to returning in November.

  Jun 14, 2025
• 

  Stay no.4

  Stayed in May 2025. 4th time staying here now. Once at El Dorado and 3rd time in Casitas and though we had some reservations as it was the first time under new management, we were happy that it was as wonderful as ever. A few minor gripes: Although we still love the Casita suite (we just had a regular one in block 26 this year) it is looking a bit tired in places now and could do with some TLC. We had a leak from the outdoor shower due to the sea around the door failing and though it was reported nothing was ever done about it. We resorted to plugging the leak with a flannel. Concierges - now you don’t need them to book restaurants I can’t see what else they usefully do unless you’re willing to spend money with them, in which case they jump to it. Ours was disinterested at best. Entertainment – They used to have bands on later in the evening than 9.30 at Guacamayas on the El Dorado side. It would be great if they could bring that back! Now on to the positives, of which there are many more: The grounds are immaculate and so well looked after. We loved just strolling around and would get so many steps in over the course of a day doing this. The food for us was as good as it’s ever been. Still love the rooms despite the gripe above. Great size, comfortable and cleaned to a high standard every day. Always plenty of beds available either around our Casita pool or on the beach. Every member of staff works so hard and is so polite and friendly. We never met a bad greeter, waiter or barman. Shout out to Luis who was tending the Casita 26 pool bar the week we were there in May and looked after us every day. A credit to the hotel. We already can’t wait to book our next trip back.

  Jun 09, 2025
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  Great but needs improvements

  Just had my 2nd visit to El Dorado Royale and this time stayed in a private pool casita. I last visited in 2015 when it was run by Karisma and I do see the hotel seems to have lost its charm. The food in 2015 was so much better and I feel Karisma did run the resort much better I know the family / Lomas are trying but it’s just not quite there yet. It needs a little upgrade in the rooms you can see that they are a little worn I stayed in Casitas 31 and they cost the most they really need to spend the money on an upgrade we had faulty lights and it’s very dark in the rooms. The Bellini bar needs to turn on the ac it’s extremely hot inside this bar and uncomfortable to enjoy drinks please fix this. The golf carts don’t seem to run during the day due to this it was difficult to get to lunch at most places they are 100s at dinner but lunch more or less non existent. The staff are absolutely amazing this is what made me want to come back I did feel some staff could of been having a bad day as the service at night in some restaurants like the Mexican the waiter was so moody and ruined our dinner. But I understand people have a bad day. This is where Karisma did better as that wouldn’t have ever happened. The food isn’t really 5 star anymore maybe 3 star much more room for improvement to get back to how it was as the resort is charging the same price as brand new hotels in the area example Secrets but not delivering the wow factor. Again some restaurants could do with an upgrade also. I did enjoy myself even though I booked thinking it would be like my last trip hopefully my next vacation here things improve. Santa Fe for breakfast is wonderful and if you are lucky to sit in the area that has Ladi or Lady! Not sure how to spell her name she is absolutely amazing. Knew what I wanted for breakfast each day made us cappuccino with cinnamon and the smile every morning from her was a great start to our day! She truly is a wonderful employee! Juan at the pool bar 31 castias! The absolute best bar man on earth! Made us the best drinks and told us about his life where he lives he built a relationship with the guests and that made it just that extra special he was my favorite bar person the whole visit. He would make the best shots for the entire pool and we had the best days! Norma what an absolute delight! I miss her so much! She always got us lunch at 31 area and had the biggest smile and again told us about her favorite foods, what she does on her days off and built a relationship with us I loved her stories! She has a note pad with the cocktails recipes in and she will make you drinks extra special Norma is a true gem to Lomas and I hope they know how lucky they are having her working for you! I cannot wait to see her again in May 2026. The pools were great, the beach was right at the front door of the Castias and it was such a beautiful and romantic place! I’m so looking forward to coming back next year and I hope maybe the resort fixes the small issues which made me fall in love with El Dorado in 2015. Ladi, Norma and Juan thank you for making my vacation one to remember I will see you all soon! Kyle

  Jun 02, 2025
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  Do not get married here.

  Worst customer service ever. This is in no way a 5 star resort. I had a 37 person wedding & there was zero accommodation on our behalf. We were told they would give us dinner tables for 8 & 10 people, then to only be told absolutely not possible when we showed up for said dinner. We tried to explain two different concierges confirmed it would be possible- be warned it absolutely is not. So do not plan to have dinners with more than 6 people. On our last day, after the wedding, we stayed for our honeymoon, there was construction happening right beside our room/private pool area. Loud construction from 9-5. Couldn’t use the private area, couldn’t take a nap in our room, couldn’t relax on the last day of our wedding/honeymoon in the Casitas which are far pricier than other accommodations on the resort. When we asked about it & explained we were unable to use our private (& more expensive) pool area they did not care at all. They just kept saying that their construction was on permitted time. I’m still flabbergasted at their lack of caring at all. Honestly, as a bride bringing in thousands of $$$ I was shocked at the way we were treated from multiple people on property. The bartenders, servers, house cleaners, all those working to run the resort were fabulous! I have nothing bad to say about them, they were what saved the stay in my opinion. I’m sure you’ve read the beach here is not a pretty one- that is true, 100%. Between the lack of beach & poor treatment from more than one manager, this is not a cheap place to stay. Go else where. Find a true 5 star resort. The property is large & the shuttles to take you to & fro are almost non existence.

  May 29, 2025
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  El Dorado Casitas Presidential Swim Up

  First time visiting Casitas and enjoyed being in area 31. Loved having a swim out here. Alfredo was our day Butler and he was fantastic! Our PM butler was as well a great addition ! The grounds, the food and the resort was lovely and we enjoyed our week there very much. The cons were the bartenders never checked guests for room numbers and there was two couples who were from Royale side coming to the pool and taking seats away; the beach butler never really helped us in anyway he was to engaged in a guest who had the big room on the end of our Casitas area; we would prefer the Mexican Fiesta to be outside like Maroma ( inside we found way to crowded , too loud, not as much options and very smoky); lastly we would of appreciated when we checked in that we would have been escorted to our room- not just told where to go . We for sure will be back as the few cons didn’t deter us from enjoying our stay!

  May 25, 2025