Crown Paradise Golden Puerto Vallarta - All Inclusive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8814 reviews

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  Horrible WiFi and buffet room comfortable

  WiFi never was strong and password changed daily having to go to front desk everyday. Room was comfortable and beautiful view of beach. Wife and daughter got sick the last day there most staff was pretty friendly

  Aug 09, 2025
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  Daniel bellboy

  Best service ever good people best customer service by daniel bellboy hes the best part of the hotel thanks daniel until next year amigo

  Aug 09, 2025
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  Beautiful location with serious maintenance and service issues

  We stayed at Crown Paradise Golden in Puerto Vallarta and had a mix of breathtaking moments and frustrating disappointments. While the beachfront setting and certain amenities delivered a wonderful tropical experience, other issues — particularly with room maintenance, dining logistics, and service reliability — made this a difficult place to fully recommend. It’s a resort I would rate as barely holding onto a 3-star status. HIGHLIGHTS The resort sits directly on the beach, with plenty of loungers and scenic views. Waking up to the sound of the waves and the sight of palm trees and ocean was a major highlight. The sunsets were stunning. Whether from the beach or the room’s balcony, each evening offered a vibrant, unforgettable view across the bay. Well-organized and peaceful. There were plenty of loungers, some shaded spots, and an easygoing atmosphere that was great for unwinding. Although the main courses were disappointing, many of the appetizers and desserts were fresh, flavorful, and beautifully presented. Most of the staff, including cleaning teams, maintenance personnel, and restaurant staff, were courteous, welcoming, and genuinely helpful. You could tell they took pride in their work. ISSUES AND AREAS OF IMPROVEMENT Room Cleanliness and Maintenance! The room was a major disappointment. We found mold in the bathroom, filthy AC filters, and a generally worn-out appearance. The tile shower had cracks and discoloration, and the room ventilation was poor. Towels did not dry properly and the air felt heavy and damp. Aged and Outdated Feel The entire property feels overdue for renovation. Fixtures, furniture, and finishes have seen better days. The hotel simply does not match modern expectations for comfort or style. Air Conditioning Failure on Our Last Night The AC went out in our room and several others on our final night. When we called the front desk, the response was dismissive and uninterested, possibly because they were receiving a large volume of complaints. Although we were told the issue had been resolved, our AC never started working again. The room remained hot and humid, making sleep extremely uncomfortable. No Response from Room Service or Front Desk The next morning we tried to order breakfast from room service starting at 9:00 a.m. and called repeatedly for 30 minutes. No one answered at room service, the concierge, or even the front desk. This lack of response was frustrating and unprofessional, especially for a resort that markets itself as full-service. Difficult Restaurant Reservations Reservations for the in-house restaurants open around 9:00 a.m. and fill up within minutes. If you're not online the moment they go live, you miss your chance. The system was unnecessarily stressful and rigid. Poor Quality Main Courses The steak labeled as "ribeye" was not a ribeye. It was thin, full of untrimmed fat, and very tough. The chicken breast was dry and overcooked. Both entrées were disappointing and did not reflect the resort’s claims of fine dining. Bird Problems at the Buffet The buffet is open-air and suffers from a recurring issue with birds flying in and stealing food off the serving line. This is not only annoying but unsanitary. A proper deterrent system should be put in place. The buffet food was average, and variety was lacking by the third day. FINAL THOUGHTS Crown Paradise Golden has a few standout strengths, especially its location and some of its staff. The sunsets and ocean views are phenomenal. However, the resort is being held back by outdated infrastructure, inconsistent service, and avoidable customer service failures. In its current state, this resort just barely qualifies as a 3-star experience. It has the potential to be much better, but without renovations, updated systems, and better service reliability, it's hard to fully recommend. Would we return? Possibly, but only if the rooms were updated, the AC problems addressed, and the dining system improved. The potential is there, but the execution is falling short.

  Aug 08, 2025
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  City should Condem this Hotel!

  Went to Crown PARADISE(Not Paradise) July 23rd...no air conditioning in any part of this hotel. We got 3 rooms after we decided to go else where. The last room was updated but had Black Mold on the chair cushion, Toilet didn't work, No air , no blow dryer. Toilet overflowed. Went and told Daniel at front desk and he just laughed. Horrible customer service, he should be fired! After some arguing with Natalie , The Manager, she fully refunded us for the 2 nights we stayed, plus the $175 i paid for a room upgrade. We did have to sign papers saying we would not sue the Hotel. The food was uneatable. Nasty....Flies all over the food. All in All a horrible experience! Did I mention Daniel should be fired!

  Aug 07, 2025
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  Mostly a Fab Place

  Stayed here for a week and first time at all inclusive. Had a beachfront room with nice views and balcony for sunsets was lovely. Had some great service and food. Everyone was super friendly and helpful. Veronica was so pleasant and appreciated her care with our room everyday, and Carlos was amazing from every moment we walked in and out of the lobby front doors! The rooms could be cooler with air cond, but we did get a fan which did help and all pools had water the temperature of bathwater, too warm when its 32 degrees outside and the pool on the 7th floor was filled with young people partying. The food options were plenty, including sister resort next door and The speciality restaurants had great staff and food as did our favourite the Breeze Bar on the Beach. Our first week was in the romantic zone and as an area has more to offer outside the hotel, than this location, but there are 2 malls close by for a short walk, depending on what you are after on vacation, overall we had a great time but small things like more shade options/umbrellas on beach would be more comfortable.

  Aug 05, 2025