Couples Tower Isle - All-Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4892 reviews

• 

  Relaxing late summer trip

  Following a summer of medical issues and operations we booked this trip fairly late just to get away and relax and we were not disappointed. We were apprehensive about all Inclusive as have previously found them to be lacking in quality and not to our taste, this was our last chance at this kind of trip. For us, the staff were all welcoming, polite and attentive. The reception are at the airport whilst gathering for transport was a great bonus and only dropping off at once resort before us was a blessing. Previous reviews have stated tired and broken fixtures. We stayed in room 2101 which was spacious, yes a little dated but was large and airy and very clean and close to all the amenities. There was a sea and pool view though we did have to look through the tree canopy to see it. This is still classed as out of season so the complex was relatively quiet but this did not reduce the quality or quantity of the food. We ate at Bayside, Eight Rivers, The Veranda, the Pool Grill, The Java Cafe and The Patio. All were good quality and mostly to our taste. We didn’t use the swim up bar but did use the Piano bar and main bar area and enjoyed the entertainment in the Patio. We mainly use the beach on a daytime basis good sunlounger drink service and plenty to view, we either ate from the Veggie bar or brought food down from other areas for picnics. We were concerned about the possibility of sargassum however there was minimal sea weed and the beach waterline was raked and collected at least twice a day. The refillable drinks bottles were a nice touch. As we were both recovering from ops we didn’t book. trips or use the water sports, nor did we go out to Tower Isle, however we enjoyed the comings and goings of those using all the services and did enjoy snorkelling off the beach. This was by far the most relaxing holiday we’ve had and was completely what we both needed. The bonus was the nightly and natural lightening storms.

  Oct 05, 2025
• 

  Just average, decent at best

  This was our first Couples resort and probably the last; we have been to a few other resorts in Jamaica and this was not great. I can see the shadows of the glamourous resort it once was, but just based on the common expectation of food, service, and infrastructure it all felt very lacking and standing on the last breathe of air. Pro -the ground is beautiful, it's a compact resort so things are very within reach, and they offer complimentary outtings like golfing (you pay for equipment and caddie), shopping trips and resort trade with Couples San Souci; -beach was well maintained, lots of free water sports and complimentary snorkling trips, diving, catemaran trips, and glass bottom boat tours; the au naturel island was fun and a nice option to be away from the activities on the resort; -decent gym and love the seperate yoga room; 24/7 icecream machine and late night pool side grill was awesome, coffee shop made fantastic drinks, alcoholic drinks were strong, martini nights and piano karaoke nights were fun; -our room was big and bed was comfy, AC was strong and mini bar well stocked Con: the food, the service and the infrastructure felt like they want to care but stopped trying. -Food was not great, mediocre at best. For the posh dress code Eight River demands, the "seafood cake" was clearly made of a cheap frozen fish cake, the lobster bisque tasted like adding boiled shrimp water to a diluted can of cream, the pan seared "catch of the day" was again frozen fillet, and we had steamed eggs masqueraded as cream bruleé and a tart crust that I could not break with a spoon and tasted powdery; the Bayside restaurant is supposed to be asian fusion except there was NOTHING asian, whatever they served was not tom yum goong nor padthai and definitely not basmati rice, which would've been fine if you just called it "soup", "fried rice noodles", and "rice", don't name the authenticity if you can't deliver; the buffet had VERY limited selection, lunch and dinner was a la cart main and it's a hit or miss with how salty things were, the Veranha and the Wednesday Jamaica party were the only time I had good flavour food -The swimup bar pool had a thick layer of sunscreen and leaves by mid day and no pool maintenance during the day, as the main pool also was littered with leaves by early afternoon, the "pool volleyball" is just someone throwing a red kickball into the pool, and workers were often on their phone or chatting in a group, I've never seen this at other resorts -Our room sink had a big rusted crack, shower head & soap holder all rusted, celing fan had loose screws, TV is just cable can't connect netflix/prime/whatever, room safe stopped working, "couples" sticker on doors/mirrors half peeling off, slipped on the rattan mats many times; but I guess everything works -Service staff were either ecstatic or look like they couldn't care less; our room was well cleaned for the first 3 days then staff changed and we had no housekeeping no shower towels for the last 3 days; the bartenders either made fun suggestions and asked our experience, or just stared at us until we ordered; food service people felt very flat, usually just took our order and left, barely any eye contact; I'm not sure if everyone is just overheated, there weren't many smiles nor the general welcome feeling as we were used to at other resorts, but I guess we also never had a bad service experience This place gave me a general "we are okay with being mediocre" feeling, and for the price there are definitely better resorts around. I don't usually name drop on reviews but special shout out to Danique at the buffet, Devon, Rochelle and Coushina at the bar, Tahjay at the au naturel island and Phelecia at the café for making this otherwise unimpressive stay so much better :)

  Oct 04, 2025
• 

  Home away from home

  We have just come back from an incredible stay at Couples Tower Isle and I am so pleased we went. I was a little worried about the ‘dated’ reviews on here, although the hotel is a little in areas it adds to the charm. If you are wanting something ultra modern then maybe book elsewhere but if you are wanting luxury, to feel genuinely cared for and a wonderful experience this is the place for you! The food was absolutely amazing, I cannot fault a single meal that I have eaten whilst being there. I cannot thank or sing praises about the staff enough, what wonderful, friendly people you employ! A special thanks to the below who made our stay truly special: Kirk- porter Phelicia Kasey- Asian restaurant Jodi- Guest services Kymani- restaurant Coushna- Bar staff Giovanni- Bar staff Damion- Chef Samoy- Kitchen Demario- Bar Jumananne- Boar Kevor- Boat Rhoshanne- Kitchen Rachel- Towels Garth- Entertainment It is lovely to hear that these staff feel treated well by management and enjoy working at the hotel, for me this gives the hotel extra charm. The drinks were faultless and all very lovely. Although the room was a little dated, the shower worked really well and we had a fabulous view. The bed was really comfortable and there was a wonderful walk in wardrobe. The bottomless boat trip was incredible and I would highly recommend. They have so much knowledge and the music is really good. The only frustrating thing for me is this hotel has a ‘no tipping policy’ however, I constantly saw the Americans tipping people and one set made a big spectacle/scene about it, which really embarrassed me in the piano bar. It is lovely people want to tip and show gratitude but when we are told it is not allowed, it can be embarrassing. We weren’t treat any differently by the members of staff anyway. I would also suggest that in the lounge when you arrive at the airport, maybe have a champagne or wine or cocktail selection for people who don’t drink beer. I feel this was very catered to men. I am the third generation of my family to visit this hotel and will be back, it really was all my expectations come true! Thank you so much Couples Tower Isle for our wonderful stay 😊

  Oct 01, 2025
• 

  Bit tattie and tired

  We did have a lovely two weeks at this resort but it's a little bit tattie and tired in places, our room had a cracked sink and door handles that were badly fitted. The pools could have been lovely if not for missing tiles and the beach is very small with quite a lot of road noise but It must be doing something right because it has a lot of returning guests.

  Sep 17, 2025
• 

  Outstanding STAFF!!!!L!L

  Love Jamaica but I have always said it is the people that make a vacation and trust me if you go there people will show you Love in every way super time food was to say in one word Outstanding Super relaxing time thank you all in fact went June 5- 12 and just booked sept 28 for. Another week of pre Fun!!!!!!!!!!!L Thanks to all that I crossed paths with

  Sep 09, 2025