Catalonia Royal Tulum - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14411 reviews

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  A lovely week

  Lovely resort, very friendly staff and a beautiful beach. We had a great time. The food was great for breakfast and lunch, but some of the dinner options were hit and miss. Tao Cat Asian was poor, avoid that, but we had lovely dinners at the Steak Restaurant and the Mexican. Spa was also hit and miss, the massage was lovely, great staff and very friendly. The sauna wasn’t hot enough though, two air vents in the door letting in a cool breeze made it almost pointless. The treatments were expensive, but they did negotiate a discount after we pointed that out. Overall we had a thoroughly enjoyable week, the staff are brilliant and the pool and beach area are great

  Nov 18, 2025
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  Amazing experience at Catalonia Royal Tulum

  This place is magical!! The rooms are amazing, lots of restaurant options with great quality food, an animation team that makes the days and nights so enjoyable with different activities you can join if you want, and the most important part is that everyone that works there is super friendly and welcoming, we felt like we were at home. Highly recommend this place, especially if you're a couple, and you want to switch off and enjoy in an amazing environment.

  Nov 18, 2025
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  Great time! Swim up bar!!

  The swim up bar was fantastic. The guys took wonderful care of us. Could not ask for a better time. Will absolutely come back. The swim up bar is the place to be!! Thanks J!!!!

  Nov 17, 2025
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  Truly wonderful resort

  Returned from a wonderful holiday in the Catalonia Royal Tulum on 1st November. We had previously visited this resort in 2019 and decided to visit it again for my Birthday in October. My wife contacted Daniel from Customer services who we had met in 2019 when he was part of the Customer Services team and organised a mobility scooter for me as my mobility had deteriorated due to having a hip replacement in 2022 and a knee replacement in 2024. I really cannot praise Daniel enough for making our stay so special he organised ( at his own expense) birthday decorations, flowers and chocolates for our room and was on hand for the full two weeks arranging restaurant bookings and anything else we required, he even went to a chemist and got bite gel as I had been pretty badly bitten on my legs during our stay. Daniel had been promoted and now holds a more senior position in the resorts Customer Services department and is a credit to the resort for his friendly demeanour and hard work ensuring total customer satisfaction. The only downside of the holiday was the fact that the resort had closed the dinner buffet restaurant with the exception of Saturday Mexican theme night in favour of having a la cart evening dining, this in my opinion ( and other guests we spoke to) was a mistake as having a buffet restaurant available was essential for fussy eaters like myself. Notwithstanding that one issue in which I understand the resort management are looking into, all other facilities were of a high standard. The use of a mobile scooter was a blessing for me as the resort required long walks between the rooms, the pool and the reception/ restaurants BUT the walkways are really not conducive for scooters as the uneven surface was extremely rough and you were shaken violently while travelling if you exceeded 2-3mph Maybe this is an area the resort may look at ( perhaps putting in a “ smooth” area on the walkways for disable access) Overall I would highly recommend the Catalonia Royal Tulum for an enjoyable and relaxing vacation. The entertainment team were terrific with Tita being a star who brightened everyone’s day with her lovely smile and friendly attitude and the whole team worked very hard to please their guests. And finally a BIG thanks to Daniel for making our holiday so special .

  Nov 13, 2025
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  Beautiful place with beautiful people

  Stayed a week at the Catalonia Tulum. The resort is smaller and very unique, being situated in the middle of mangroves and trees. It’s just a really nice place to escape your life stressors. The staff are the highlights. Queztabel and Angeles and Susette greeted us warmly every morning at the buffet. They are special people! All the servers were amazing especially Monica and Virginia at the beach. They were really nice to talk to everyday. Jonathon was a great bartender at the poolside bar-few good laughs with him!!! The beach was clean stunning. Walked both directions everyday. Swam in the warm ocean for hours. The al a Cartes were good with some choices better than others as to be expected at an all inclusive. The dinner show was amazing!!!! Next trip we will book it twice for sure. The room was clean and cool but very musty. Got used to it though. Brought damp rid but it really didn’t help much. The only downside to this resort were all the smokers. They were everywhere unfortunately with no staff enforcing smoking restrictions. All other Mexican resorts I’ve been to in the past few years have a strict no smoking policy with designated smoking areas. It’s too bad. We will return here as the pros were more plentiful than the few irritations!

  Nov 08, 2025