Catalonia Royal Bavaro - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9949 reviews

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  Rude staff, aloof management, dirty room, broken equipment, undercooked food

  Dirty room, no hot water, broken door, dark halls, and undercooked food. No resolution from mgmt! Unable to get ahold of corporate.

  Nov 03, 2025
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  Hmmmm good & bad points but honest

  We are currently staying at this hotel...3rd day in. First few days impression and honest review. We are staying in the privileged suite. First room smelled so damp & musty so we asked to move. Second room better but v outdated and dark... livable. Cleanliness is good, house keeping are on it & do a fab job. The bottom pool by the beach is quieter but the one up by reception gets mental about 2 pm and the heavy drinking and screeching begins so be warned!!!! Its not relaxing. Ironically the spa (which is amazing btw) is situated right nextdoor to this bar which is crazy as all you can hear throughout your 'relaxing treatment l' is shouting and screaming. Pretty ridiculous really. I felt sorry for the beautician actually. Food..... Hit & miss. Buffet is ok but v limited. However the individual restaurants are much better so get booked in those Drink..... Good drinks & cocktails Staff friendly and hard working Would i stay again atm - no probably not but i dont regret coming

  Oct 28, 2025
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  Really lovely and relaxed holiday, highly recommend and will return

  So to summarise, very clean, great food, friendly staff, lovely atmosphere, highly recommend! We stayed for 2 weeks from 5th October and had the most wonderful time with no issues at all. If I was being particularly fussy I’m still not sure if I could find an issue. The rooms are traditional and lovely, lots of space and extremely clean. The plug in our bath didn’t hold the water and we popped our head out the door and the room maid sorted it straight away for us. These things happen and it’s really not a drama. I loved that it’s a quieter and more relaxed part of the resort as opposed to the family side. There are 2 main pools, one very quiet and one that had a bit of music and has the option of getting involved in the pool workouts, bingo and such like. We spent most of our time by this pool but we did spend a couple of days at the quieter pool and it was equally nice. We found all the staff to be very friendly and helpful and they were good fun! We did tip regularly but not religiously and it didn’t alter the service we received. If you are friendly to the staff they will be equally friendly back. We loved all of the restaurants on the adult side, the food was really good, the Asian restaurant was our favourite, that sushi was another level! They have buffet in one of the restaurants a couple of nights a week, we only went once as buffet isn’t something we are keen on and I can honestly say it was incredible! We used all of the restaurants on the family side as well, our favourite over there was the Italian but all were great! There was still a seaweed issue when we arrived although it was getting better. The hotel were great at clearing the beach each morning though so it was still accessible (it’s worth noting by the end of the day it was building up again but you have to expect this, unfortunately it’s Mother Nature and not the fault of the hotel, there is only so much they can do, there are other parts of the island you can visit where the seaweed isn’t as much of a problem) The evening entertainment was good fun, not crazy crazy but you can go to the family side if that’s your thing. There were a British family that were incredibly obnoxious while we were there, very rude to staff and other customers, constantly moaning and going out of their way to be difficult, verbally abusing other holiday makers and more. I must say when we witnessed their behaviour on the first day we were dreading the rest of the holiday but honestly we didn’t need to worry, security were outstanding when it came to dealing with them and everyone we spoke to throughout our holiday who mentioned this family also commented on the fantastic work the security were doing which was so nice and reassuring. I’m sure they’ll get a bad review for it from the family but there will be many more grateful reviews from everyone else for this. We didn’t need to worry at all. We would come back here in a heartbeat, it had been recommended to us by several people and we are so glad we chose here for our holiday.

  Oct 27, 2025
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  1 Star – Extremely Disappointing Stay – Immediate Management Review Needed

  ⭐ 1 Star – Extremely Disappointing Stay – Immediate Management Review Needed Our recent stay at this hotel was extremely disappointing and far below any acceptable standard of hospitality. Upon arrival, we were mistakenly checked into rooms that were not ours — one of which even contained a used swimming costume left behind by a previous guest. This was completely unacceptable from both a hygiene and service standpoint. For three days, we endured accommodation with no functioning air conditioning, and despite repeated reports, management showed no concern or urgency to resolve the issue. The lack of customer care was alarming and demonstrated a complete disregard for guest comfort. The restaurants were equally disappointing — poor food quality, unprofessional service, and staff were seen encouraging guests to scan QR codes to post misleading 5-star reviews for the resort rather than for the specific venue. This practice is dishonest and undermines the trust of future guests. It is evident that the current senior management team is failing to uphold basic standards of hospitality, service, and accountability. I strongly recommend that ownership review and replace the senior management team immediately with professionals who understand and respect the fundamentals of guest care and hotel operations. Overall, this experience was deeply frustrating and far below expectations. Unless significant changes are made, I would strongly advise others to avoid this hotel altogether.

  Oct 20, 2025
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  what ever you want

  what a freindly place this is soon as we arrived we were greeted by ana, she was so helpfull a polite a credit too you she is, and it didn't stop there all the staff are so helpfull if they counldn't help they knew someone that could.room cleaned every day turn down service at night every thing was perfect for us, the only gripe we had was that the evening meal was alacarte every night but 2 when you have been in the pool all day and drinking all you need is a snack or pick at a buffet but all in all we managed .all the staff there are too many to mention but here are a few dario/ashley/carlos/elizabeth/pamela/aneury there are more but thank you all for making our stay so enjoyable.

  Oct 15, 2025