Catalonia Royal Bavaro - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9928 reviews

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  what ever you want

  what a freindly place this is soon as we arrived we were greeted by ana, she was so helpfull a polite a credit too you she is, and it didn't stop there all the staff are so helpfull if they counldn't help they knew someone that could.room cleaned every day turn down service at night every thing was perfect for us, the only gripe we had was that the evening meal was alacarte every night but 2 when you have been in the pool all day and drinking all you need is a snack or pick at a buffet but all in all we managed .all the staff there are too many to mention but here are a few dario/ashley/carlos/elizabeth/pamela/aneury there are more but thank you all for making our stay so enjoyable.

  Oct 15, 2025
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  Catalonia royal bavaro

  Catalonia royal bavaro save your money and go somewhere else the service was terrible the food disgusting the management not interested in your complaints the food was that bad we went outside to eat at restaurants the service and the food was better from a street vendor than this hotel the rooms were like something out of the 70s

  Oct 12, 2025
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  i bought something but got sometime else

  I’m not sure if people pay attention to this reviews anymore, i peruse them before booking and i got a few surprises so this comments are more for those who may want to book and are looking for a what to expect review. Accommodation: i booked a premium renovated room and i asked for a ground floor, when i get there the renovated rooms were only on first and second floors go figure that there was none on ground floors so first comment I, and this will be consistent throughout; what its advertise and what you get its not the same, so we definitely needed a ground floor due to injuries, first the person at from desk give us an upgrade but i shouldn’t be concerned as it would be at no cost to me, Ok so i got to the room and i could not believe it (for context i booked a room with a canopy king bed, a walk in bathtub in the room and the so called renovated that includes 2 vanities in the washroom, so this upgraded room had none of this and i don’t want to exaggerate but it was half of the size of the one i actually end-up with and that is a similar room as the one i booked but not renovated yet ... and it did show (broken bathtub, leaking ceiling just above your bowl, lots of moldy (at least dark grey) areas with noticeable humidity int ceilings Food: do not have a complaint on the quality, quantity and variety my comment goes towards the protocol ie on vacation I’ll like not to have any “duties” and the only option is to book dinner otherwise you need to walk to the buffet on the other resort what i do have a problem is with the false advertising pure and simple on the website there is a buffet but the buffet is only for breakfast or when there’s a power failure (which did happen) then there’s is also the proud advertisement that they have the only vegetarian restaurant in punta cana, well they do, but it only operates on Thursday so if you are vegetarians (as we are) and this was a key point for booking then you need to be prepared for some fasting Beach: again huge false advertisement they brag about the sargassum barrier well it doesn’t work i let the photo speak for itself Overall comment this could have a been a nice stay in general the resort is fine, the food is good, the staff is friendly the problem with my stay was that they sold me something that i did not get and that is not acceptable ie if i had known that for instance there was no buffet i would be booking somewhere else or had been prepared to walk 10m to the next resort (that is part of same chain) but it is quite different to be told in situ that it is not a buffet it is a la carte, that the veg is only on Thursday, that you better book everything on day one or else...so i have this sensation that i bought something but got sometime else and i was expecting to relax a bit not get stressed out for no reason

  Oct 12, 2025
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  Disappointing Experience – Not as Advertised

  We booked this holiday expecting an adults-only hotel, which, to be fair, the main hotel is. However, what was not disclosed at the time of booking is that for your evening meals, you are required to dine at the sister family hotel next door. The dining experience there was far from relaxing. The atmosphere can only be described as a loud, chaotic school canteen – with children screaming and running around. It's overcrowded and often results in queuing for tables, as the space clearly cannot accommodate guests from both hotels comfortably. Service was poor; we rarely received drinks with our meals without chasing staff, often waiting over 30 minutes just to be acknowledged. The food was repetitive, served cold, and lacked variety throughout our stay. Cleanliness was also an issue – the floor near the kitchen was visibly dirty, and tables were often left uncleaned between guests. On a positive note, the gardens were immaculate. The gardening staff clearly take pride in their work, which was a refreshing contrast to the service standards elsewhere in the hotel. It might benefit the reception and restaurant staff to follow their example in terms of care and customer service. One particularly unpleasant encounter was with a female receptionist who reprimanded me for bringing Dominican Pesos – the official currency of the country. I was told I should have brought US dollars instead, despite only asking to exchange large notes in order to tip staff. The attitude displayed was unnecessary and unprofessional. The room was basic, but it was always cleaned well. The infinite pool was nice and when the DJ was not on the beach shouting into his mictophone, it was peacefull. They could do with some more parasols as there were not enough for each sunbed and the sun gets very hot so you need shade. Overall, this experience did not match expectations or the standards one would expect from an adults-only holiday. I would not return, nor recommend it to others expecting a peaceful, adult-oriented experience.

  Oct 12, 2025
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  Don’t stay here

  Received a room that was not booked. Offered a lesser room. Offered to pay for an upgrade but was dismissed with arrogance. Our experience at this hotel has been shocking. Ok if you speak Spanish as they jump in and don’t wait their turn. Never coming back here again and I would suggest any travelers go elsewhere. Love the Dominican hate the Catalonia!!!!

  Oct 10, 2025