Bahia Principe Luxury Sian Ka’an Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10140 reviews

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  Extremely disappointing......

  This is the first review I’ve ever written on TripAdvisor, although I’ve used the platform for years to read reviews before booking any trip. After this particular experience, I felt compelled to share my thoughts to help others make a more informed decision. I visited Riviera Maya about seven years ago on an all-inclusive trip with TUI, so I had a good idea of what to expect: decent food, beautiful beaches, and relaxing pool areas. With that in mind, my friend and I decided to book another adults-only resort, and I chose this one primarily for its proximity to Tulum. One of the few positives is that guests at this hotel have access to the facilities at the neighboring resorts — thankfully! The pools and amenities at the other hotels were noticeably nicer, and we found ourselves spending most of our time there, taking the golf buggy back and forth daily. As for this hotel, unfortunately, the experience was disappointing. The rooms were spacious, which is a plus, but that’s about where the positives end. We never had hot water throughout our stay, and while the staff blamed plumbing issues, it felt more like a common and ongoing problem. My room had broken blinds, a leaking minibar fridge, and stained bed sheets. Even when we checked in, there were dirty glasses left outside our room. The staff, especially the waiters, were generally friendly, but the level of service clearly hinged on tipping. It felt like good service was only given to those who consistently tipped — something that’s unfortunately becoming more common in tourist-heavy areas. The food was another major letdown. While there was a wide selection and everything looked appealing at first glance, the quality and hygiene left a lot to be desired. Utensils were mixed between dishes, many items were mislabeled, and as a vegetarian, I was particularly disappointed to find one dish labeled as vegetarian actually wasn’t. The specialty restaurants weren’t much better — the food was bland, the service was poor, and overall, it just didn’t meet expectations. I’m genuinely disappointed that my first TripAdvisor review is a negative one, but I wanted to be honest and hopefully save someone else from the same experience. While the neighboring hotel facilities are a saving grace, this particular resort falls short in too many areas — dated, unclean rooms, poor food hygiene, and underwhelming service.

  Apr 25, 2025
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  Jungle paradise!

  Sian Ka'an is a lovely jungle resort, shaded by trees and surrounded by lush plants. Everything is kept super clean, the rooms are very comfortable and the food and drinks can't be beat. But the best feature is the friendly staff, who go out of their way to make your vacation just wonderful! We had lots of laughs with them and felt like we made good friends! The beach is quiet nice, lots of loungers - there was seaweed issues along the shore, but not at the Sian Ka'an section. The water is not deep, but it is warm and clear. Bring water shoes as there are rocks in the water. The food at the beach was great, and the bathroom was clean and located close by. The trolley to the beach and the other three resorts (for other restaurants, etc.) was never a long wait. The shows each night were very entertaining! The fiesta was fun and the Origens show was amazing!

  Apr 25, 2025
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  À la carte blunder

  All in all we had a nice vacation even though there were a few issues with our à la carte reservations. We booked 10 days in advance through the app for 4 people. Once we got to the resort they told us that we had only booked for 2 people and that they wouldn’t be able to accommodate us. I had to keep trying every day going to the desk and checking the app to get an à la carte and we ended up with 3 à la carte instead of 7. We were so disappointed with the whole experience since really enjoy going to the restaurants. Our room was nice a bit dated but we liked the size of the room. The bed was comfortable. The staff were incredibly nice. We really liked the bar service at the pool. There’s a waitress going around to bring you drinks. My husband golfed every day and absolutely loved the course. He said it was in tip top shape. The resort is nice and quiet…very relaxing.

  Apr 25, 2025
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  Best Holiday in Mexico

  I had the best experience at Bahia Luxury Sia Ka’an. From the time I arrived till I left the staff treated me like a queen. The food at the restaurants was so delicious and the presentation was out of this world. Every restaurant offered a signature cocktail to try. The entertainment team was so sweet and bar service around the pools was awesome. My room was spotless and the fridge was filled everyday. It was only a 10 minute trolly ride to the beach. Never had trouble finding a lounge chair. Met so many amazing tourists and can’t wait to return❤️special shout out to Estephany and Poulet

  Apr 25, 2025
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  Best sunny vacation in years!

  Wonderful resort and even better staff! Would highly recommend this resort. Food was fantastic and plentiful. We will be returning to see the friends (staff) that we met there, esp. Eglaydy, Sugar Daddy, Sugar Pastor, Rocio and Fernando. Don't want to leave out the entertainment staff, they are the best. Food was fantastic!

  Apr 22, 2025