What We Love

  • This resort is only 15 minutes from the Cancun airport!
  • All rooms on the property are suites.
  • You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.

Things to Know

  • Around the clock concierge will have you feeling like total royalty.
  • The beach promenade and terraces are something you've always dreamed out.
  • The endless amenities will have you coming back for more.
Hotel Promotions
Serenity Club Inclusions.
• Stunning  location and views
• Exclusive Check-in lounge. From 7:00 AM to 11:00 PM
• Exceptional, dedicated concierge service
• Welcome amenity and a personalized appreciation letter
• Luxurious King bed with a premium pillow menu
• Personalized mini-bar restocked daily
• Access to the exclusive Serenity Club Lounge, with a selection of wines, premium spirits, and small bites throughout the day. Open 7:00 AM to 11:00 PM
• Premium aromatherapy and Haven signature toiletries
• Daily exclusive à la carte breakfast and lunch option served at Vistas
• Daily exclusive à la carte breakfast and dinner option served at Tahani 
• 10% discount on Spa treatments
• Complimentary green fees at El Tinto golf course with cart included*

Important Information:
* Restrictions apply - please see hotel for more details. Inclusions subject to change.

Applicable Dates:
Booking Dates: 22 May 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities.
All Inclusive Includes:
 * All-inclusive food & beverage including selected premium spirits
* Beach concierge and pool service
* Complimentary WIFI (including pool and beach)
* Daily stocked mini bar
 * Activities including  tennis courts, beach volleyball, half basketball court, ping pong, table games, yoga classes, spirit tasting and cooking classes, scuba diving tryout in the pool ( based on availability)

Applicable Dates:
Booking Dates: 22 May 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Agua Bendita

    A la carte Mexican-style steak house open for dinner. Reservations required.

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Flavours

    Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.

    Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Mistral
    Serving lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
  • Mocaccino
    Serving casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
  • Olios

    Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Satsu

    Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building. 

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Tahani
    Tahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
  • Vistas Snack Bar

    Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.

    Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

  • Vora Mar

    Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.

    Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

    Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts

Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Car Rental Services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Gift/News stand†
  • Golf,Offsite†
  • Laundry/Valet service†
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Car Rental Services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Gift/News stand†
  • Golf, Offsite†
  • Laundry/Valet service†
  • Pool
  • Poolside service
  • Smoke-free property
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Whirlpool
  • Wireless internet connection in public areas
On-Site Wedding Services

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Beach
    Daily organized beach walks
  • Fitness center on-site
  • Pool
    Four pools
  • Scuba diving
    Free scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
  • Spa †
  • Tennis court
  • Whirlpool
    1 over-sized in-pool whirlpool
Off-Site Recreation
  • Golf †
    Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7699 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Haven riviera Xmas holiday

    Very relaxing location, hotel very clean. Room spacious, clean and well set out. Hot tub on balcony very welcome. Gluten free catered for. Roberto in Flavours was exceptional, looked after me, making sure I was eating correctly. All waiting staff at flavours were friendly. Jeu, who takes care of luggage was friendly, always had a minute for a chat, very helpful and knowledgeable. Sandra on booking in desk was very helpful and friendly dealing with any queries quickly. Only complaint was the drinks availability, I only drink on holiday, my favourite tipple is 1 shot of kahlua & 1 shot of vodka, apparently this was only available for serenity guests. So I couldn't have a drink. On the whole this is a lovely resort and would consider staying again.

    Dec 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Happiness at the Haven

    We had a nice time at the haven. We had a swim out room and loved it. Loved the mixology bar. Only open 6-9pm would love to see 6-10 to allow for after dinner drink. Star employees that made our stay…. Front Desk Andreas Sandra Cindy These 3 ladies treated us so well. Thank you for your kindness!! You didn’t have to but you did and we won’t forget!! Olin’s Wilbert the best!! Ask for Willy’s section Laura such a hard job! You do it so well. Pool Jose Luis gracias mi cielo Moires amazing service Mixology Jorge a superstar ⭐️ Lobby Maria always a smile 😊 Docks pool bar Carlos great service Housekeeping Sylvia AMAZING 🤩 Buffet Wilberth Great service!!! So kind Luis service with a smile

    Dec 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Highly Recommend The Haven Riviera

    We really enjoyed our stay at The Haven Riviera Cancún. The staff was attentive and very friendly. Check in and Check out was easy. It is located about 25 minutes from the airport. We had a room with a King bed , balcony with a jacuzzi and a partial ocean view. It was very nice. The neighbors below us were noisy sometimes and stayed in their swim out pool partying loudly until 2am some nights. The bed was less than ideal and very uncomfortable. It seemed to sink in the middle . We did try to mention it the next morning in hopes of possibly getting a new mattress or a room change but it did not happen. Otherwise, the resort was fantastic. The beach was great! Lots of seating options at the beach and pools. There are several pools. Several awesome restaurants. Sahel- Concierge, Blanca- Pool Bartender/Waitstaff, Jesus- Waiter Flavors all took such great care of us during our stay! Thank you. We will be back

    Dec 23, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great family vacation

    We traveled with my extended family — ages 90-19 — and had a wonderful time. I would describe the Haven Riviera as more of a couples resort, not many 19-25 years olds, but our kids still had a great time, thanks to the fun Activities Staff, especially Mar! Beautiful and clean resort. Paid extra for Serenity package and it was worth it. Nacho our concierge was fantastic. The staff was also very accommodating and friendly. Food was great, especially loved the hibachi dinner.

    Dec 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Memorable week

    We had a wonderful week at Haven in Cancun. We upgraded to the serenity portion of the resort which I would highly recommend. We were given a butler, Nacho, who was incredible. Whenever we needed anything, he definitely was there to help. He helped us with golf, dinner and spa reservations. We also loved their activities director, Mar. She was so much fun and was so great at remembering everyone’s names. She works so hard to make sure everyone is having fun. Thanks so much. We did find the staff to be extremely friendly. The rooms were also great and we enjoyed many of the restaurants. We had a great time and would definitely come back.

    Dec 22, 2025
Hotel Advisories
  • AdvisoryTraditional Spring Break Student Groups are not allowed
  • AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

     

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

     

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

     

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

     

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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