What We Love

  • This resort is only 15 minutes from the Cancun airport!
  • All rooms on the property are suites.
  • You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.

Things to Know

  • Around the clock concierge will have you feeling like total royalty.
  • The beach promenade and terraces are something you've always dreamed out.
  • The endless amenities will have you coming back for more.
Hotel Promotions
Serenity Club Inclusions.
• Stunning  location and views
• Exclusive Check-in lounge. From 7:00 AM to 11:00 PM
• Exceptional, dedicated concierge service
• Welcome amenity and a personalized appreciation letter
• Luxurious King bed with a premium pillow menu
• Personalized mini-bar restocked daily
• Access to the exclusive Serenity Club Lounge, with a selection of wines, premium spirits, and small bites throughout the day. Open 7:00 AM to 11:00 PM
• Premium aromatherapy and Haven signature toiletries
• Daily exclusive à la carte breakfast and lunch option served at Vistas
• Daily exclusive à la carte breakfast and dinner option served at Tahani 
• 10% discount on Spa treatments
• Complimentary green fees at El Tinto golf course with cart included*

Important Information:
* Restrictions apply - please see hotel for more details. Inclusions subject to change.

Applicable Dates:
Booking Dates: 22 May 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities.
All Inclusive Includes:
 * All-inclusive food & beverage including selected premium spirits
* Beach concierge and pool service
* Complimentary WIFI (including pool and beach)
* Daily stocked mini bar
 * Activities including  tennis courts, beach volleyball, half basketball court, ping pong, table games, yoga classes, spirit tasting and cooking classes, scuba diving tryout in the pool ( based on availability)

Applicable Dates:
Booking Dates: 22 May 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Agua Bendita

    A la carte Mexican-style steak house open for dinner. Reservations required.

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Flavours

    Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.

    Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Mistral
    Serving lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
  • Mocaccino
    Serving casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
  • Olios

    Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Satsu

    Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building. 

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Tahani
    Tahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
  • Vistas Snack Bar

    Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.

    Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

  • Vora Mar

    Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.

    Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

    Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts

Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Car Rental Services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Gift/News stand†
  • Golf,Offsite†
  • Laundry/Valet service†
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Car Rental Services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Gift/News stand†
  • Golf, Offsite†
  • Laundry/Valet service†
  • Pool
  • Poolside service
  • Smoke-free property
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Whirlpool
  • Wireless internet connection in public areas
On-Site Wedding Services

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Beach
    Daily organized beach walks
  • Fitness center on-site
  • Pool
    Four pools
  • Scuba diving
    Free scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
  • Spa †
  • Tennis court
  • Whirlpool
    1 over-sized in-pool whirlpool
Off-Site Recreation
  • Golf †
    Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7654 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved our Swim Up!

    We decided to come to Have because of all the helpful reviews, and they were correct.  What stands out is customer service.  Absolutely everyone goes out of their way to make your experience a good one.  The staff, from the grounds crew to the wait staff, are on their toes.  They all work so hard, and it does not go unnoticed that they give their all.  I will give a shout-out to our waiter, Tall Luis, at Flavors.  He is a gem and should be promoted!  Our pool waiter, Carlos, should be promoted also.  He was friendly, attentive, and walked that small space by the pool with ease!  Our butler Candido did an excellent job and stayed connected with us even on his day off!  Now that’s dedication. We loved our swim-up suite.  Room 5005.  It got sun most of the day and had a lovely view of the ocean.  It is probably one of the nicer swim-ups we have had.  Great sitting area, and the pool was clean and refreshing.  You even got floaties!  It was the best! We did the Serenity package, and it was worth the extra amount.  The food was OK.  I will say that some of the specialty restaurants seem, at times, to try too hard.  But that's their job.  The buffet, which at many resorts wouldn't be the best, seems to offer fresh, appealing-looking food here.  It was this way for breakfast and lunch; we never had dinner.  The beverages were fine, and I wish they had more exciting non-alcoholic options.  But that time will come, I am sure.  The buildings are starting to look a bit old, but that happens.  But as far as constant cleaning, it happens all day, all the time.  A should end with our lovely room attendant, Lore.  We didn't speak each other’s language, but we found ways to connect.  She had a bright smile every day, and we appreciated her efforts.  We met a lot of friendly people – shout out to Kelly and Mark from Kansas City!  And the wedding party on the last night – they were a hoot!  That’s right, I said hoot!  Overall, it’s a lovely place, and we would go back.

    Dec 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wow, great stay

    This hotel is amazing. We had a great time. We highly recommend it. The people go above and beyond. The food was delicious. The Serenity club was worth all the little extras. We had so.e stand out people to mention. Karen & Luis C in the breakfast restaurant. Santiago & Artura in the buffet. Luis and Sahel the pool concierge were fantastic.

    Dec 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Vacation Ever! Thank you, Haven Riviera!

    We loved every moment; the hotel ambiance, the outside areas, the pools, the view, the food, and the staff. The trip exceeded our expectations in every way. We were lucky enough to stay in the Serenity Area; totally worth the extra cost. Our room was just beautiful. And our concierge, Miguel, helped us in every regard. He was sweet, kind, accommodating, funny, smart, and always accessible. So grateful for him.

    Dec 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    FUN FUN FUN 🤩

    We had a wonderful time celebrating our anniversary here. The food was good, many things to choose from in the buffet. Service exceptional …. From front desk to servers. Especial thanks to Alfredo, who was the BEST, and Mar, for entertaining everyone with so much passion and joy! We loved our vacation! Will be ba OKck for sure 🥰🫶

    Dec 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Resort

    We had a great time !!! eEerything was excellent, we love it , we can’t wait to go back. All the stuff were top notch but Alfredo was number#1

    Dec 06, 2025
Hotel Advisories
  • AdvisoryTraditional Spring Break Student Groups are not allowed
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

     

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

     

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

     

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

     

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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