Haven Riviera Cancun

The overall facility is nice but in my opinion they opened way too soon. Some facilities were not functioning and the staff seemed overwhelmed in the the restaurants. The food was not bad but it was also not what I would expect in a resort of this type. In time, perhaps one year, they will work out the problems and it will be a nice destination. Problems, the beach is very narrow and the water is muddy. They also have a seaweed problem that they cannot keep up with and the overall beach is dirty unkept and generally not the place I would want to spend a day. When we arrived it was raining and all of the storm drainage was backed up with flooding all over the resort. After the rain stopped and the water receded there was a sewage smell in the room as well as in certain areas of the resort. Restaurant staff and food was below par but was not "bad" so perhaps with time it will get better. One of the nice things about the resort was they had nightly entertainment that was not spectacular but was entertaining for the short time. We enjoyed it along with new friends we met at the resort. Even though it was below expectations we had a nice time meeting new people and enjoying the pool. I would not recommend this destination to a friend and I would not go back. It was nice, cheap, and if you want to just lay around the pool not a bad deal. But if you are expecting something extraordinary or "really" nice this is not the place. It is OK for a quickie trip for the price, but I would not go here if I was looking for a "nice" "special" location. Bottomline: they opened too soon, facilities where not functioning, drainage and sewage are a problem and the restaurants need to improve. Not to mention the beach, to be honest is crap. Pay a little extra and avoid the Haven. Our trip was a five night stay and after the fourth night I was ready to leave.

Beautiful room, hands down. We had the ocean front with swim out and it’s was like nothing else. After that moment of awe wears off then everything goes down hill. Basically everything on Haven Riviera’s website is inaccurate including amount of lounges, restaurants, food services, their hours of operations, entertainment available, spa services available, and offered amenities with the serenity club including “complimentary green fees at El Tinto golf course nearby”. I could go line by line of things that they did not offer or inaccuracies on their website but this review will be way too long. I am suspect that my wife got some sort “food poisoning” here. Night 3 she was ill all night. Can’t say for sure it’s but very suspicious and we did not leave the resort. Golf is absolutely not complementary. Mandatory golf cart rental of $90 and mandatory transportation fee to the golf course $20 per person, course is 10 minutes away. We understood that this is a newer resort but we assumed that all amenities were available ast advertised. We booked this resort months ago and was not pitched or identified as a soft opening. you would think that they would update the website with things saying “coming soon” or when they will actually be available to set proper expectations for people before they get here. When we complained to the serenity club manager fransico he immediately suggested that we call our booking agent and switch resorts and offered nothing besides a very insincere apology. His explanation of why they have done nothing wrong with all the website inaccuracies was because we received a discount off the rack rate. discounted rates are typical of all the resorts in the area and not something special. We paid more to be at this resort verses the 5 star secrets and breathless resort down the beach. We unfortunately were not able to transfer but did attempt to. Cheap Caribbean was extremely helpful and did their best to transfer us out of the resort. The even went a few rounds with Haven Rivera but fransico and the management were not interested in making the situation better. At one point fransico said we would do something special at dinner for us and asked when we wanted to eat. Told him the time but when we arrived there was no reservation or mention of our coming, no supprised The food taste we ate overall was good. The different dinner restaurants were nice with good service. Portions are very small they did not give you any trouble about ordering more than one entrée room service speed and quality was disappointing. This is not experience pitched on the advertising but the resort is beautiful and has lots of potential. They have lots of things to be proud of, they should just be honest and update their website.

We stayed at the resort for 7 Days (11/11-11/17) At first we had our doubts when booking this trip because we didn’t see many reviews online but many of our concerns were alleviated when walking through the doors of the Haven Resorts! We were welcomed by cool towels and champagne. Zayda, Juan and Alejandro at the Front Desk made sure we were always happy! Our Junior Suite Swim Out Room was immediately available! The room was simply beautiful and modern. The food was outstanding! Our favorite restaurant was Voramar and the service at all 4 restaurants was superb! The staff always went above and beyond to make sure everything we needed was provided for. We looked forward to seeing our favorite people daily (Isreal, Carlos, Sergio, Yuribeth, and Miguel) The spa treatment at MySenses was so relaxing. We started with the hydrotherapy pools followed by an 80 minute massage. Paola and the staff at the spa made the experience beautiful and memorable. We also loved Danny at the AmStar desk! She really helped us plan the best excursions. This resort is definitely worth it if you want to truly relax and regroup. Since the resort is still in its first couple of months opening they are really making the best of everything. I know once all the finishing touches are done it can only go up from here! Thank you all again staff for making our trip AWESOME!!!

Everything was great, except for the ride to the hotel from Cancun airport ---it took WAY too long for us to depart the airport to Haven Riviera hotel, Had I known it would take this long (apprx 1 hr), I would have skipped your service, and hired a taxi. The process to get to the hotel was PAINFUL. Please improve.. Thank you