Haven Riviera Cancun Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7283 reviews

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  Love this place

  Great resort, excellent food. Love the adults only. Karaoke was so much fun. Really enjoyed the spa. Everyone on the staff were very helpful that we dealt with

  Jul 10, 2025
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  Disappointing Trip

  The rooms are very nice and the hotel lobby area and pools were very nice. Unfortunately the food was not good (comparing it to other all inclusives and cruises we have been on) It includes "free golf" but you will get whatever tee times are left over (in our case, 11:40 in 90 degree weather, no thx) We knew the beach would be bad before we got there but we were not ready for the smell that hits you as you step out of the cab, strong! The beach was totally not useable. We were told they used to have a barrier but not anymore. Due not bother booking anything in Cancun this time of the year unless the hotel has some type of barrier set up. Yes we knew about the seaweed beforehand, but not to the extent it was with no relief from any consistent clean up crew. If you are going to go, don't pay extra for beachfront or serenity. Regular room overlooking the pool and a great price, then maybe it would be worth it.....

  Jul 08, 2025
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  5 star

  Thanks for keeping it so much fun by the pool! Service was a 10/10, all servers were very attentive and made our stay a 5 star! Janeth was the best, thank you!

  Jul 07, 2025
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  An unforgettable stay!

  The hotel is absolutely spectacular — the restaurants offer exquisite cuisine and the staff is incredibly friendly and attentive. I highly recommend treating yourself to the spa experience; it was outstanding! Karen and Alejandro were especially wonderful and made it even more memorable. The property has two pools: the main pool is lively with music and a party vibe, while the other pool — my personal favorite — is peaceful, with soft music that’s perfect for relaxing and reading a book. My server there was Blanca, who was so kind and attentive. Just a tip: be sure to bring cash for tipping your servers and other staff members. The ATM was out of service during our stay, and on our last day we ran out of cash to show our gratitude. I also have to highlight the hotel café! I was always served by Mr. Dudres Cutberto, who is not only polite and friendly but also passionate about learning all about different types of coffee. If you stop by the café, you must try his specialty coffee — you won’t regret it! Overall, I truly want to congratulate the entire team for their excellent service and warm hospitality. The only thing I would suggest improving is having air conditioning in the lobby area for all guests, that’s the only detail that could make the experience even better

  Jul 07, 2025
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  Relaxing break

  Just finished 7 nights at this wonderful place, we upgraded to Serenity. Good= Outstanding room, big, great bed, great view. The Pools are the best, general pool- lively and full of fun, the Serenity ones large, quiet, and relaxing Serenity lounge- a great place to finish a night with great drinks and chocolates Not so good= All the servers expect a tip, in an all inclusive place i will tip occasionally but not every time I get a drink or coffee Prepare for no shade- which maybe what your looking for, but when i say no shade in the pool, I mean none Interesting- We found the food good, I do know some feel not so great, but we liked it Excursions can take up a whole day- 12-14 hours, so be prepared. And a fair part of that is simply getting there and back Summary- We wanted a relaxing break, and that is what we got

  Jul 07, 2025