What We Love
- This resort is only 15 minutes from the Cancun airport!
- All rooms on the property are suites.
- You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.
Things to Know
- Around the clock concierge will have you feeling like total royalty.
- The beach promenade and terraces are something you've always dreamed out.
- The endless amenities will have you coming back for more.
Resort Details
- Agua Bendita
A la carte Mexican-style steak house open for dinner. Reservations required.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Flavours
Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.
Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- MistralServing lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
- MocaccinoServing casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
- Olios
Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Satsu
Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- TahaniTahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
- Vistas Snack Bar
Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.
Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
- Vora Mar
Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.
Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf,Offsite†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Pool
- Poolside service
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Whirlpool
- Wireless internet connection in public areas
- For more information about wedding packages, please contact weddings@havenresorts.com.
† Fees may apply
- BeachDaily organized beach walks
- Fitness center on-site
- PoolFour pools
- Scuba divingFree scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
- Spa †
- Tennis court
- Whirlpool1 over-sized in-pool whirlpool
- Golf †Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Love this place
Great resort, excellent food. Love the adults only. Karaoke was so much fun. Really enjoyed the spa. Everyone on the staff were very helpful that we dealt with
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Disappointing Trip
The rooms are very nice and the hotel lobby area and pools were very nice. Unfortunately the food was not good (comparing it to other all inclusives and cruises we have been on) It includes "free golf" but you will get whatever tee times are left over (in our case, 11:40 in 90 degree weather, no thx) We knew the beach would be bad before we got there but we were not ready for the smell that hits you as you step out of the cab, strong! The beach was totally not useable. We were told they used to have a barrier but not anymore. Due not bother booking anything in Cancun this time of the year unless the hotel has some type of barrier set up. Yes we knew about the seaweed beforehand, but not to the extent it was with no relief from any consistent clean up crew. If you are going to go, don't pay extra for beachfront or serenity. Regular room overlooking the pool and a great price, then maybe it would be worth it.....
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5 star
Thanks for keeping it so much fun by the pool! Service was a 10/10, all servers were very attentive and made our stay a 5 star! Janeth was the best, thank you!
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An unforgettable stay!
The hotel is absolutely spectacular — the restaurants offer exquisite cuisine and the staff is incredibly friendly and attentive. I highly recommend treating yourself to the spa experience; it was outstanding! Karen and Alejandro were especially wonderful and made it even more memorable. The property has two pools: the main pool is lively with music and a party vibe, while the other pool — my personal favorite — is peaceful, with soft music that’s perfect for relaxing and reading a book. My server there was Blanca, who was so kind and attentive. Just a tip: be sure to bring cash for tipping your servers and other staff members. The ATM was out of service during our stay, and on our last day we ran out of cash to show our gratitude. I also have to highlight the hotel café! I was always served by Mr. Dudres Cutberto, who is not only polite and friendly but also passionate about learning all about different types of coffee. If you stop by the café, you must try his specialty coffee — you won’t regret it! Overall, I truly want to congratulate the entire team for their excellent service and warm hospitality. The only thing I would suggest improving is having air conditioning in the lobby area for all guests, that’s the only detail that could make the experience even better
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Relaxing break
Just finished 7 nights at this wonderful place, we upgraded to Serenity. Good= Outstanding room, big, great bed, great view. The Pools are the best, general pool- lively and full of fun, the Serenity ones large, quiet, and relaxing Serenity lounge- a great place to finish a night with great drinks and chocolates Not so good= All the servers expect a tip, in an all inclusive place i will tip occasionally but not every time I get a drink or coffee Prepare for no shade- which maybe what your looking for, but when i say no shade in the pool, I mean none Interesting- We found the food good, I do know some feel not so great, but we liked it Excursions can take up a whole day- 12-14 hours, so be prepared. And a fair part of that is simply getting there and back Summary- We wanted a relaxing break, and that is what we got
- AdvisoryTraditional Spring Break Student Groups are not allowed
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.