Haven Riviera Cancun Resort and Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7681 reviews

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  Service

  “Just got back from my trip to Haven Riviera Cancun Resort & Spa and WOW—what an incredible experience! 🌴 I had an absolutely amazing time at this resort. Blanca & Eli delivered top-tier service at the party pool and truly made the whole experience unforgettable!”

  Dec 18, 2025
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  Truly a 5 star resort with 5 star staff

  Best attention! Best staff! All around amazing experience. We went to celebrate our 25th wedding anniversary, first time in Cancun and highly recommend Haven Resorts. We ate at italian restaurant and everyone was amazing. Starting from the hostess Jazmin, was kind and welcoming very efficient, she found us space after we we had missed our original reserved time. Our server Diego was funny and had great suggestions for delicious food. Bartender Roberto served us great drinks! Rodolfo was great and of course compliments the chef Deckar Katt. Food was very delicious! Thank you Haven Resort staff for making our stay wonderful. 10/10 experience overall.

  Dec 17, 2025
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  Ill be back!

  The hotel is beautiful, its close to the airport, the beach with white sand... Food was amazing, specially at the restaurants, at Satsu and Olios i had to repeat some dishes, but what was best, is THE SERVICE from all the staff. I wish i could remember all the names, my memory is bad, but the people doing my bedroom Sarah? is her name? and Felix?, at the Beach Yazz, at the Pool Carlos, at the restaurants Jorge, Carlos, at the buffet another Felix. Thank you, thank you, thank you, I travelled alone and completely enjoeyd everything.

  Dec 16, 2025
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  Awesome experience!!

  Carlos (pool waiter) got the best drinks and was always there to see if we need something else. The animation beside the pool was great!

  Dec 16, 2025
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  100% not a 5 star hotel - Never for honeymoon

  We stayed at here for 7 nights for our honeymoon, with very high expectations given the price, the adults-only concept, and the “luxury all-inclusive” branding. Unfortunately, our experience fell well short in several important areas. ❌ Not truly all-inclusive One of the biggest disappointments was discovering that many basic items were not included. • Lobster, steak, wine, and even fresh coconuts required extra payment. • Being repeatedly asked to pay for items commonly included at comparable resorts felt misleading. This does not align with what most travelers expect from a high-end all-inclusive resort. ❌ Butler service was ineffective The butler service, which is promoted as a premium feature, added very little value. • We only met the butler briefly on the first night. • Communication was minimal, and we had to repeatedly ask about basic details such as restaurant reservations. • At Tahani restaurant, we were told no reservation existed, despite being instructed by our butler to go at a specific time. • We had to show our WhatsApp conversation with the butler at the restaurant entrance to prove we were told to come. This was extremely embarrassing, as other guests were watching and waiting while the situation was resolved. • We were also not informed in advance that there was a menu-selection process, which added to the confusion. • After the reservation confusion, we were seated at a table with very limited view. Only after my wife had to personally and insistently ask the staff to make adjustments did they move us to a much better table, which finally allowed us to enjoy the dinner. This should not require guest intervention, especially during a honeymoon stay. P.S: If by any chance you went there and your butler was Charly, RUN! ❌ Poor maintenance and aging facilities For a resort marketed as luxury, the physical condition of the property was disappointing: • Elevators felt more like those of a budget motel than a 5-star resort. And always one elevator was working in anywhere around the resort! The other one out of service! • Bathrooms showed visible wear. • Furniture throughout the resort appeared worn and tired. ❌ Service inconsistency and lack of care despite being Serenity club member! Many staff members appeared disengaged. • Beach and pool drink service was very limited. • Drinks were served from large family bottles rather than cans and often tasted flat. • No straws were available at all. • Drink glasses often appeared freshly soaked in water rather than properly dried or polished. • Serenity club? It’s a scam! NOTHING SPECIAL! Everybody uses their facilities and it is nothing special… Believe me… ❌ Food quality and service issues Some food and service experiences were far below expectations: • Burgers consisted of a thin patty with a pressed bun, lettuce, and cheese only, with no sauces or customization. • Salad dressings were not readily available at the buffet and required repeatedly asking multiple staff members. • We ordered room-service dinner at 12:00 a.m. after returning from the Xcaret show, and it was delivered at 1:30 a.m., only after follow-up calls. No delay was communicated in advance. ❌ Overpriced extras • Excursions and tours offered through the resort were significantly overpriced compared to outside options. ✅ The positives • Adults-only environment provides a quieter atmosphere. • The room itself was comfortable. • Housekeeping staff were kind and thoughtful. ❗ Overall impression For the price paid and the expectations set, Haven Riviera Cancún does not deliver a true luxury or all-inclusive experience. The resort relies heavily on branding while cutting corners on inclusions, maintenance, service consistency, and guest care. This was particularly disappointing for a honeymoon, where attention to detail, communication, and service quality are essential.

  Dec 16, 2025