Haven Riviera Cancun

My wife and I have been to several adult only resorts from Tulum to Cancun over the years. We usually go to El dorado resorts, Excellents, Valentine. We stayed 6 nights at Haven this year. So, hope this review helps. The resort is newer and looked nice so no issues with the building or grounds. The resort is for low key and quite atmosphere. This was nice as you do not hear a bounch of load music or other people’s music being played all around you. There was a loader bunch that started to play their own music boombox and the hotel staff quickly shut it down which was great that they enforce their policies. We also enjoyed that the resort was smoke free and there were designated areas for smokers. Beach: the beach was covered in seaweed and was very disappointing that there was no effort from the resort to clean it as other resorts do. There was the tractor that tries to pick it up only 1 of the 6 days we were there. The beach was pretty empty as only about 6 people stayed along the beach. I believe the smell of the seaweed and dirty water caused most people to stay at the pools. We did not have any service 3 of 6 days on the beach and very limited on the other days. Food: Overall food report is ok. Nothing stood out as great. Average taste. Very little to choose from if you dislike seafood. The Mexican restaurant had very little Mexican food items. The Mediterranean restaurant had the best flavors all around. Japanese restaurant was also good. Service was good and quick. Pools: Again no smoking or personal music speakers so you don’t have to move away from. Pools a shallow and warm. Didn’t feel to good as it was well in the upper 90s and could cool off in the water as it was just as warm. Pools had very little shade areas andit would be great if the resort added umbrellas or some type of shade cloth over the bubble pool area and or some type of shade in pool in areas. Room: Took 1 hour to get bags to room after check in and 2 calls. Rooms located by the elevators are loud. Workers all carry hand radio’s and with loud volume. We requested 2 different types of soda a few times for our room and never received. Stay at beach front. Resort: Clean at all times. Bathrooms and spa kept very clean and nice. There are several Concrete transitions from concrete to concrete that are a trip hazard so if you go, please be aware. Staff also points this out. No day or night activities, which both is nice but can be boring. No buffet night themes, market, pottery design. very low key. All shops are higher end with high prices. Needs a cheaper gift shop. Example, a baseball hat is 25.00, in town is 10.00. Red bull 5.00 each. Resort is located near flight zone so jet noise is heard. Fast trip from airport. Design of resort makes it nice to walk to anything without having to walk forever. Missing attention to details, like sand raked nightly, offering to prepare beach beds or asking if you need new towels, walkie talkie volume high need ear pieces, towel containers are large garbage containers, no resort special drink, no bar menus, no turtle nest protection. Liked as they enforced dress codes, non smoking and loud music. Richard at the bar was good and fun to talk to. Took time to talk about life instead of normal talk to just try to get a tip. Good drink mixer and remembered our names and drink types. Hostess Laura at restaurants was very personal, smiles, great attitude.

This was our 3rd annual trip using CheapCaribbean as a group of ~10 college friends. We've previously been to Punta Cana and Cozumel. We love reminiscing on our past trips, so there are a lot of comparisons. This was our favorite trip so far! Easy to get to from the airport (aside from the long drive way with lots of speed bumps). We loved that this resort was new and under the radar. Saturday was the busiest day, but that's to be expected. Everything was brand new and we had no issues with construction at all. All the meals we had were fantastic, and loved the many options we had over our 4 night stay. Even the room service after our nights out were amazing. We all raved about the drinks, and had something new every day. We LOVED the night club. Having a place to dance onsite is a big win for us. We felt spoiled by Ricardo, Axel, Felicitas, and Ada but everyone was so great and accommodating. This is definitely a contender to return for our 2020 trip!

Pros Pools and grounds are gorgeous Spa was 1st class Rooms were really awesome. I have had rooms with spas in them, but never on the balcony which I thought was a really awesome inclusion for the non "swim out" rooms Room Service was prompt and the menu was surprisingly big and good Dinner was excellent at every restaurant Cons No bars open before 11 AM The beach, while being ok to sit on is not a great swim due to the seaweed. They do a pretty good job of cleaning it up, but it doesnt always get handled completely. The cleaning schedule and mini bar stocking was sporadic and at the oddest times 9 PM turn down service???? While the food was great overall the drink options were limited to what you knew. There was not a single signature drink which isn't a huge deal but I really like trying things and it was weird not to have any drink menus or specials Deserts--while the food was great across the board I really didnt care for any of the deserts There were virtually no activities available. I don't usually do any of the activities at resorts, but to not have almost any option would definitely be a turn off to some. Overall I liked the resort as a relaxing vacation. If you are interested in good food and a relaxing stay by the beach or pool, this is a very good choice. If you are more active and want a nightlife scene and fun activities during the day, this may not be the spot for you.

The overall facility is nice but in my opinion they opened way too soon. Some facilities were not functioning and the staff seemed overwhelmed in the the restaurants. The food was not bad but it was also not what I would expect in a resort of this type. In time, perhaps one year, they will work out the problems and it will be a nice destination. Problems, the beach is very narrow and the water is muddy. They also have a seaweed problem that they cannot keep up with and the overall beach is dirty unkept and generally not the place I would want to spend a day. When we arrived it was raining and all of the storm drainage was backed up with flooding all over the resort. After the rain stopped and the water receded there was a sewage smell in the room as well as in certain areas of the resort. Restaurant staff and food was below par but was not "bad" so perhaps with time it will get better. One of the nice things about the resort was they had nightly entertainment that was not spectacular but was entertaining for the short time. We enjoyed it along with new friends we met at the resort. Even though it was below expectations we had a nice time meeting new people and enjoying the pool. I would not recommend this destination to a friend and I would not go back. It was nice, cheap, and if you want to just lay around the pool not a bad deal. But if you are expecting something extraordinary or "really" nice this is not the place. It is OK for a quickie trip for the price, but I would not go here if I was looking for a "nice" "special" location. Bottomline: they opened too soon, facilities where not functioning, drainage and sewage are a problem and the restaurants need to improve. Not to mention the beach, to be honest is crap. Pay a little extra and avoid the Haven. Our trip was a five night stay and after the fourth night I was ready to leave.