Secrets Aura Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7495 reviews

• 

  Great stay!!

  We have been to this resort many times. (Probably 30) It has become "Our Place". The food is good, the staff is polite and friendly, and the diving is wonderful. We were disappointed to see that Dive House had taken the place of Dive Palencar. If you walk past Dreams and walk down a path through the woods, you'll see that Dive Palencar has a shop set up there. They will pick you up at the Secrets pier. The divemasters are great to dive with and Louis is a pleasure to set up your diving with. Just a couple of low points: There used to be a lot of great chairs with cushions on the beach for the preferred guests. Now, they have been replaced with uncomfortable chairs and if you don't get up at 6:30 and go save one, you might not get one at all. It seems like simple math to me: a certain number of guests-a certain number of chairs. We stay in room 124 and are returning for 2 weeks in October. I hope that the large sliding doors have glass in them that you can see through by the time we get back. After all, it's all about the view!!! Also, the hot water was inconsistent. One day you might have it, the next day you might not. Not befitting of a 5-star resort. With that said, we love this place!! Special shout out to Geidy!!! She is the best!!!

  Apr 28, 2025
• 

  Fantastic!

  Fantastic stay at this resort. Very confortable, the food was so good & all the facilities & activities are awesome. Rosana, Kenia, Mario, Elizabeth, Albertos, Gaspar & Ricardo from the Market Café treated me like a King, awesome service. Also Luis, Israel & Alejandro from Bordeaux, Marcel from Gohan, Carlos from the bar. Very friendly, always smiling. Thé staff is just the best I had so far.

  Apr 26, 2025
• 

  First Time to Cozumel

  Beautiful resort, our first time to Cozumel. Secrets Aura was recommended. Once we got past the time share push we were able to enjoy our vacation. We chose the Adults only resort to celebrate as my birthday was on St. Patricks Day. The staff are very hard working and always friendly. The down fall was we told we were able to go to te other resorts but others were not to come to ours. There is signage that even indicates this. Other resorts have bands to identify who belongs to what resort. Because of this we had to fight for a spot both on the ocean and the pool as it was prime real estate compared to the other resorts. There also were teenagers able to obtain drinks that they likey would not have if there parents knew where they were hanging out. If you are paying for something and others are able to freely obtian the same experiences , we felt it could be better managed. More to the good things, the Sky Bar views were amazing we calcualted when the sun would set each night and it didnt disappoint. The entertainment was wonderful. An added bonus was the Gohan restaurant which treated us very well. A special shout out the Captain : Clara Quijano , Hostess: Marcel, Chef: Alan,Sushera: Gloria and Carlos,Servers: Dolores,Rodrigo and Roberto. We were not diappointed with any meals and the servers around the pool were very attentive. We were about to enjoy a snorkelling experince that was arranged by the West Jet representative he reccomended the best day and he didnt disappoint. Something to check before you come to a resort is that your travel from Airport to resort may not be included. Your Air line rep can guide you. The island was beautiful and the folks really take pride in it.

  Apr 25, 2025
• 

  Oceans great- room and resort are horrible and need a lot of renovation. Not enough staff

  So much to say. This place needs to be completely renovated! Amenities like spa and most restaurants are not at this resort, have to walk down to 2 other resorts for them. Here are a couple of restaurants on the property, sometime ok, leaves a bit of be desired. I can't express how bad the room was. So will let the pictures say it all- pillows are horrifying- fel like bags of hard pieces of foam. Only thing good are the pools and the ocean of course! N needs landscaping, weeding people to skim pools, clean walks, etc. HELP NEEDED HERE!

  Apr 23, 2025
• 

  Still love this resort

  To start off, this is around my 5th visit to this property. I have been going since before it was a Secrets. I’ve seen lots of changes, both good and bad over the years. Starting off with the good: the staff here is beyond helpful. They are always ready to help you, answer a question, or deal with an issue. The wait staff at the beach/pools work extra hard and their effort is truly noticed. Same with the Entertainment Team. Luz on the Entertainment Team was always around with a smile trying to get you to join in activities. I’d also like to mention Victor, a waiter at Oceana, for recommending a great drink and being an all around pleasure. While visiting we had massages at the spa, and it was one of the best massages we have ever had. We also enjoyed the Mayan night show and the Mexican night show. I only wish these were outside instead of in the restaurants, as it was a bit difficult to see at times. Going on to the not as good: the first night at the resort, our room flooded from the air conditioner. I reported this to the concierge and they had me meet with a supervisor. Pablo, the supervisor, couldn’t have been more accommodating. He was able to change our room within the hour and have all our luggage moved. He also kept in touch with us every day for the rest of the trip, and we were truly appreciative for that. The food was average. Some restaurants were better than others. I wish the menus were more diverse though. This seems to be an issue since Hyatt bought out the Secrets brand. That said, the caramel flan at Windows was to die for! For this trip we were in the Preferred Club, as we had read that you needed the Preferred Club to have access to most things. This is true. Before the Hyatt buyout, you would have access to all the restaurants at the resorts, now you need to be PC in order to get in. I blame this squarely on Hyatt, and not the Secrets brand. I’ve noticed the downturn in quality since Hyatt took over. The Preferred Club lounge was redone since the last time I had visited, and was really nice. We didn’t have to wait for tables or have an issue with towels or beach chairs. But it seemed like the resort was at low capacity the week we were there. This resort needs some updating, which other reviewers have mentioned. It looks like it is slowly happening. I miss a number of things from before the Hyatt buyout, but we can’t go back in time. Before I would have rated this a 5 star, now I am rating a 4 star. Will things be perfect? Of course not. But make the best of your trip. One of the most beautiful beaches and some of the best staff. We would definitely return.

  Apr 23, 2025