The Westin Resort and Spa Puerto Vallarta - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2534 reviews

• 

  Visit the beachside cabanas and relax on the beach, the cabana staff is awesome!

  This is the second time that we’ve stayed at the Westin. It’s low key, but the reason we keep coming back is the staff. They are all so friendly and kind, and are genuinely vested in making sure that we had everything we needed. In particular, the staff at the beachside cabanas were all marvelous. Shout out to Okimey and Ephrain for this trip, and Adriana and Ephrain when we were here in November. These three people really are the reason why we come here. The beachside cabanas are wonderful - beautiful, tranquil and relaxing - and Okimey and Ephrain made sure that we had everything we needed all the time. They really made our vacation. Hotel is lovely, although a little dated. Rooms are essentially all the same, except for a few true suites and some rooms on the lower level that have their own lagoon pool. Upgraded rooms are just a higher floor. We were a bit disappointed that we couldn’t get a late checkout this time around, but there’s a comfortable hospitality suite with showers. The hotel is supposedly transitioning to an all-inclusive format, but both of our stays were à la carte. Food and beverage costs were very reasonable. We hope to return to see our friends Okimey and Ephrain in the cabanas again soon!

  Feb 16, 2026
• 

  Bring your hazmat suit!

  I’ve just checked into the Westin Resort & Spa after spending five nights at the impeccably clean Sunset Plaza Beach Resort, and the contrast is honestly shocking. The foyer is modern and stylish, but the rooms are a completely different story — dated, worn, and, most concerning, not properly cleaned. I understand that hotel rooms show wear and tear over time, but there’s simply no excuse for visible dirt. Even a quick wipe with a damp tissue lifted grime from surfaces, suggesting that housekeeping standards are not where they should be. I felt compelled to share this so future guests know what to expect and could pack a mop and bucket along with their bathing togs.

  Feb 15, 2026
• 

  Stayed Feb 7 - 14

  Great, relaxing resort. Eduardo's cocktail and food service poolside was spectacular!

  Feb 15, 2026
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  Nice but would have been a major disappointment if not close to marina district

  Picked this location due to in pool bar (closed for remodel) , multiple restaurants (steakhouse on beach closed, others in hotel very poorly placed and always empty) . Breakfast was the bright spot . Pool area peaceful and nice. Ocean View from 7th floor room nice. The grounds are very well kept and tropical. . Saving grace was this hotel is near marina so plentiful choices for dinner much nicer than hotel has to offer . This property is going to all inclusive in three months . I will not be returning as I feel the value will no be there compared to many other choices here

  Feb 15, 2026
• 

  noisy construction and no compensation

  Terrible experience, they are in the middle of construction. Offering no relaxation from the noisy workers all day. Waking me up every morning and all day stimulation when trying to relax by the pool. Booked through Costco travel and wasn't warned before making booking or offered a discount refund afterwards. They have no entertainment here in the evenings making it boring and annoying to be staying here. Especially when the hotel next door is having shows every night you can hear until 12am. Half the restaurants are closed and they offer you nothing to compensate for all the inconveniences. They should at least offer some all-inclusive at the one bar open and few restaurants available during the construction or partial refund. The staff is friendly and that's the only nice thing I have to say about my experience. Go somewhere else on trip.

  Feb 14, 2026