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Secrets The Vine Cancun

Mexico - Cancun

Our Rating
1-877-517-8886
3 Nights with Air from $679 All-Inclusive
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Imagine this: everything around you is without a blemish. The water is unnaturally blue (but it's real, trust us), the s ... More

No, this is you reveling at a fantasy-come-true, five-sun haven in the exotic, natural beauty of the Yucatan Peninsula.

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Customer Rating 348 Reviews
Value
 
4.6
Service
 
4.7
Beaches & Pools
 
4.7
Dining Options
 
4.5
Room Comfort
 
4.7
4.6 out of 5
"I booked this trip about 7 months before my wife and I went on it. I didn't think to look at the reviews until the Friday before the Monday I left. All I read were negative reviews about this resort an..." – JustinM
373 out of 405 (92%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.6
Service
 
4.7
Beaches & Pools
 
4.7
Dining Options
 
4.5
Room Comfort
 
4.7
4.6 out of 5
"I booked this trip about 7 months before my wife and I went on it. I didn't think to look at the reviews until the Friday before the Monday I left. All I read were negative reviews about this resort an..." – JustinM
373 out of 405 (92%) customers would recommend this product to a friend.
That view Ocean front! View from our resort chairs. The lobby area Drink in the pool Main lobby area. One of many pools Pool Bedroom (22nd Floor) Surf & Turf, ocean view dinner Sunset The View Beautiful Beach View from our room. SECRET THE VINe BCH pool/beach view Cool bar area View on both sides from room The Beach, this resort had its own Cancún sign The Beach Beach Pool @ sunrise JUNGLE TOUR MARINA BARRACUDA View of the hotel zone from our balcony. View from Balcony (22nd Floor) Beautiful (from room) Blue Skies View from our room Morning Sunrise Perfect View Beach Looking out Pool Boardwalk
All Customer Reviews
1-4 of 348 reviews. Sort by
October 1, 2018
Amazing Vacation!

Having our wedding anniversary vacation at Secrets The Vine Cancun was the best decision we could have made. From the easy and fast booking process through Cheap Caribbean to arriving at the resort, everything was flawless. It was an amazing experience at Secrets The Vine Cancun and we can't wait to go back!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Anaheim, CA
Age: 25-34
Travel: 1-2 trips/year

September 21, 2018
Need to talk to a person

I am trying to reach out to a person through customer service for last couple of days so can talk but unfortunately I wasn’t able to talk to anyone so I am writing this email now! I took a trip from sep 11th through sep 15th to Cancun which is my second trip with you guys. And unfortunately every time something made us disappointed. This last trip to Cancun, first of all they offered us coupon for $400 and we never use this coupon because we couldn’t use it towards anything there for any kinda upgrade or for a dinner it was a discounted price for this coupon. The most important thing was that I paid a lot more to get the preferred club room and unfortunately the view we had was not as good as we thought for paying this much money for, it was between the street and ocean so when you are in the bed you cannot see the ocean, And I really expected higher view than this, to us is not acceptable at all for the amount of money we paid. We had to ask many times for the room service, to bring us a shampoo or shower gel every time we had to ask for all of those stuff, they cleaned our room but we always had to ask for it! And one night coming back from the pool we went to a shower and we didn’t have hot water so we had to call the manager to ask for help and we waited for an hour to somebody came upstairs to see what’s going on, and after that they still couldn’t fix it it was from the outside of the hotel somewhere not in the room so we had to wait for another couple hours to take a shower with the warm water and after that , it was our last night we wanted to see the show so we missed it because we didn’t have hot water so I had to ask the managers to compensate with me about this issue that you’re having he said they can give us a free dinner and I said no I don’t want that or upgrade the room for the last night so I asked him for some compensation and he said I can’t give you any compensation or refund for this issue, you have to call cheapcaribbean because you went through them and they haven’t paid us yet so I can’t give you anything. I’m getting really disappointed to travel which cheapcaribbean and we really want to do another Mexico trip in few months and if it’s going to be like this we are not going to travel with you guys any more! Please let me know what you can come up for the compensation! Thank you Anita Wadia


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Overall Rating: 4
Value
 
2.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
2.0
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From: San Francisco
Age: 35-44
Travel: 1-2 trips/year

August 28, 2018
Secrets is AMAZING!!! GO NOW!!!

This place was really nice! Went for my 50th Birthday last month and couldn't really have asked for more. The staff was super friendly and accommodating. The room was beautiful and clean and the views spectacular! The food was excellent...gourmet. Of course there were some dishes that we didn't care for but 80-90% very good. Beach was nice with water activities directly in front. William, Damian, Joselyn, Luis, Dora, and the entire staff made my birthday a very special event. I thought it was very good quality an an excellent value


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Los Angeles
Age: 45-54

August 8, 2018
Best Stay Ever

The money spent on this package and more was well worth it. I had an amazing experience. My vacation was this past January 2018. The weather wasn’t the best ,however the amenities, food and service made up for it! The food was to die for... every single restaurant was so delicious. We stayed in the Perferred Jr Suite -Ocean View. Beautiful, beautiful view. 24 hour room and food service. With upgrading to the perferred, we were able to get access to the top infinity pool and other restaurants. Can’t wait to plan my next trip! No complaints what’s so ever.

Best Stay Ever Best Stay Ever
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Dallas, Texas
Age: 19-24
Travel: 1-2 trips/year

Room Information

Secrets The Vine Resort and Spa Cancun features 497 guest rooms equipped with a furnished patio or terrace and views of the Caribbean Sea and Laguna Nichupte. Rooms come expertly appointed with a sofa, safety deposit box, 24-hour room service, 42" satellite TV, complimentary Wi-Fi and daily refreshed mini bar.

Room Details

Deluxe Ocean View
Hotel/Studio Unit Details

Preferred Club Deluxe Ocean View
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean View
Hotel/Studio Unit Details

Honeymoon Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Honeymoon Suite Ocean View
Hotel/Studio Unit Details

Honeymoon Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Honeymoon Suite Ocean Front
Hotel/Studio Unit Details

Master Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Master Suite Ocean View
Hotel/Studio Unit Details

Master Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Master Suite Ocean Front
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Being greeted with cold towels and champagne - a refreshing way to remove that travel gunk and get vacay-ing.

The luxurious, chic architecture (sleek, white, boxy) that awakens your inner rock star.

Divine suites (think Architectural Digest) with private balconies or terraces boasting stunning vistas of teal surf.

Some rooms have double rain shower heads. (You'll feel like royalty).

Stress-busting, melt-into-the-sand spa that offers side-by-side couples massages on the beach.

The Seaweed Wrap (all that messy stuff that washes up on the beach is good for something).

Private concierges and butlers are available - you can really milk this whole royalty thing if you want.

Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.

It's Foodie Friendly: there are gluten-free items on the menu, wine (3,000 + labels) and tequila tastings, and more.

If you upgrade to the Preferred Club, there's a plethora of Mediterranean delicacies to be had at Olio, a hot grub spot.

 

What We'd Change

Bars on the property close at 1am or earlier--a challenge for dedicated night owls. If you're hankering for some fun until the sun's up, legendary Cancun nightlife is only a short cab ride away.

 

Why You Should Go

Only 15 minutes away from the airport - you'll be there before you blink any eye to start the margaritas and shots.

Swimming with the darling dolphins is near at Isla Mujeres.

Cabs to downtown Cancun for your evening festivities are pricey - there are buses available for just a buck.

Get up early to reserve the coveted, dreamy cabanas - they go quickly.

Upgrade to Preferred Club, get better rooms, a private pool, and exquisite desserts/fine liquors and more.

For adventure buffs (or those with crippling sunburns), Mayan Ruins are not far away.

13 Golf Courses (your lucky 13) are near for your latent Tiger Woods.

Food at the airport is high (seems they're quite proud of their average fare), so pack your own superior snacks.

There's deep-sea fishing, horseback riding & Euro-bungee (you're a human slingshot, but you don't go flying off into space).

Cigar rolling (don't tire yourself out!), dance lessons and much more - the list goes on and on.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Dance Classes
  • Medical Services ($)
  • Ping Pong
  • 7 Bars/Lounges
  • 8 Restaurants
  • Porter/Bellhop
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • Spa ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Bell Staff Service
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Beach Towels
  • Pool Towels (complimentary)
  • Free Parking
  • Handicap Facilities/Wheelchair Accessible
  • Swimming Pool
  • Car Rental Available ($)
  • ATM/Banking ($)
  • Internet Access
  • Business Center
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Eco-Adventure Tour(s)
  • Fishing
  • Golf Course(s)
  • Grocery Store(s)
  • Historical Site(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Mayan Ruins
  • Medical Facilities
  • Parasailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Volleyball Court(s)
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Secrets The Vine Cancun

Blvd. Kukulcan Km. 14.5 Retorno Del Rey, Lot 38+38-b, Zona Hotelera

998-848-9400

Hotel Description

Secrets The Vine Resort and Spa Cancun: Unlimited Luxury® Out the Wazoo

Imagine this: everything around you is without a blemish. The water is unnaturally blue (but it's real, trust us), the sand feels (and looks) like you're walking on baby powder, there is no limit on how many top-shelf margaritas you can order (good, because you're not driving) and the only thing that is on your schedule is a facial that includes caviar. Did you just teleport yourself to Eden?

No, this is you reveling at a fantasy-come-true, five-sun haven in the exotic, natural beauty of the Yucatan Peninsula.

Secrets The Vine has everything you have ever wanted in an all-inclusive getaway, and so very much more. However, this is just a small slice of the bliss that awaits - the sunsets over the Caribbean and Laguna Nichupte are soul-riveting. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - seven gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment - weekly theme parties by the pool. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free WiFi and Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

Let's break down this eight restaurant thing: there are six a la carte Eat Spots (runs the gamut: sandwiches, Far Eastern, Italian), a buffet (Mexican) and a cafe where you can flip your "on" switch with some good Joe. But also, there's Sip, Savor & See, a sweet perk where you can dine at nearby Secrets/Dreams/Now resorts. At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night. Boom.

Market Cafe
Type: Mexican
Hours: Breakfast - daily, 7:30am-11am; Lunch - daily, 12pm-3pm; Dinner - daily, 6pm-11pm
Description: Lively, casual space explores all of the flavors of Mexico, featuring a buffet and private seating.
Dress code: Casual.

Dragons Dining
Type: Asian
Hours: Daily, 6pm-11pm
Description: Elegant fine dining restaurant serving pan-Asian cuisine and sushi.
Dress code: Casual elegance.

Bluewater Grill
Type: Steakhouse
Hours: Daily, 6pm-11pm
Description: Facing an exposed kitchen and featuring steakhouse favorites in addition to indoor and outdoor seating.
Dress code: Casual elegance.

Nebbiolo Ristorante
Type: Italian
Hours: Daily, 6pm-11pm
Description: Italian specialties are served in a modern Italian decor, with an antipasto bar and stone-oven pizza.
Dress code: Casual elegance.

Olio
Type: Mediterranean
Hours: Daily, 6pm-11pm
Description: Flavors from Tunisia, Morocco, Greece and Spain are served overlooking the pool area and Laguna Nichupte.
Dress code: Casual.

Sea Salt Grill
Type: Seafood
Hours: Lunch - daily, 11am-5pm; Dinner - daily, 6:30pm-11pm
Description: Serving fresh seafood delights.
Dress code: Casual.

Barefoot Grill
Type: Sandwiches and Snacks
Hours: Daily, 12pm-4pm
Description: Fresh sandwiches and snacks served poolside.
Dress code: Casual.

The Vine Bazaar: The Vine Cafe
Type: Pastries
Hours: Daily, 7am-10pm
Description: Fresh coffee and pastries served daily.
Dress code: Casual.

All hours are subject to change.



BARS/NIGHTLIFE

Find your party vibe (or not, no one is forcing) at six beachtastic bars and lounges - poolside/swim-up, piano bar, pool, lobby, sports, beach and wine cellar bar. You'll see they are chock full of joie de vivre, and uber cool.

Manatees
Pool-side bar. Daily, 10am-5pm

Red Vine Piano Lounge
Sleek and modern piano lounge with lighted dance floor. Daily, 5:30pm-1am.

Sugar Reef
Pool-side bar. Daily, 10am-5pm

The Vine Bazaar: The Bar
Lobby bar. Daily, 12pm-11pm

Half Time Sports Bar
Sports bar. Daily, 11am-1am

Barracuda
Beach bar. Daily, 10am-5pm

The Vine Bar
Wine cellar bar. Daily, 12pm-11pm



BEACHES AND POOLS

Mega white sand beach peppered with umbrellas and loungers where you'll find beach garcons scurrying around serving up cold beverages with exotic names. If you want to go sans sand, there are three infinity pools with big 'ole sun decks and an outdoor Jacuzzi.



SPORTS/ACTIVITIES

Water

  • Swimming
  • Pool volleyball
  • Water aerobics

Available for an additional charge

  • Scuba diving
  • Deep sea fishing

Land

  • Beach volleyball
  • Euro-bungee
  • Dance lessons
  • Table tennis
  • Archery
  • Football
  • Cocktail classes
  • Wine tasting
  • Cigar rolling
  • Fully-equipped fitness center

Golf
Secrets The Vine Cancun guests can enjoy complimentary greens fees at the following nearby golf courses.

Playa Mujeres Golf Course

November 1, 2017 through April 30, 2018 and November 1, 2018 through April 30, 2019:

  • Premium Tee Time Supplement: $45 per person
  • Cart fee: $70 per person in a shared cart
  • Offer is subject to availability and can be modified at any time.

El Tinto Golf Courst

Guests can enjoy one complimentary round per person, per day when staying through April 30, 2018. There are additional fees that guests are responsible for at the golf course. Pricing now through April 30, 2018:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $55 per person in a shared cart
  • Rider fee: $35 (includes access to the club areas)



INTERNET

The resort's Unlimited Connectivity program offers complimentary Wi-Fi access and calls to the U.S. and Canada in all guestrooms and public areas. Secrets The Vine Cancun also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.

SPA SERVICES

The world-class Secrets Spa by Pevonia is a 12,580 sq ft facility that includes 14 treatment rooms divided into 12 multi-functional indoor massage spa suites and two massage spa suites for couples for an additional charge. Daily, 8am-8pm. First massage at 9am. Reservations recommended.

Amenities and services include the following:

  • Massages
  • Body treatments
  • Hydrotherapy treatments
  • Facials
  • Sauna and steam room

A full-service beauty salon provides the following:

  • Haircuts and styling
  • Manicures and pedicures
  • Make-up applications

Pevonia-branded products are available for purchase at the spa boutique.



WEDDING/HONEYMOON

Secrets The Vine offers wedding/honeymoon services and packages. Please contact the hotel directly for more information.

CHILD CARE

Secrets The Vine Cancun is an adult-only resort.

SMALL DOGS WELCOME

For a $65 fee at all Secrets Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Secrets The Vine Cancun is located 9 miles southwest of Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: 12pm.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 4-night minimum stay is required each year for travel Dec 26-31.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Adult-Only
Secrets The Vine is an adult-only resort.

Awards
Rainforest Alliance Verified
Secrets the Vine is the 2014 award-winner for "Best Hotel in Cancun" by the U.S. News & World Report Best Hotels Awards.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.


All hours, fees, amenities, information and services are subject to change without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
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