What We Love
- Treat yourself to uncompromising luxury at the resort's world-class spa, featuring seaweed wraps, invigorating hydrotherapy and exotic indigenous treatments.
- Enjoy 24-hour access to room service throughout the duration of your stay.
- Dining is made magical thanks to a diverse collection of excellent global cuisine featured in the onsite restaurants.
Things to Know
- The resort is located only 15 minutes away from downtown Cozumel.
- Upgrading to the Preferred Club will give you access to upgraded rooms, a private swimming pool, and much more.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Enjoy delicious snacks poolside or by the beach, with stunning oceanfront views that make every bite even more satisfying.
- BordeauxSavor exquisite French cuisine each evening at Bordeaux, where delectable dishes are served in a newly remodeled, romantic, and elegant setting.
- Coco CafeCoffee & snack bar.
- Desires
o Preferred Club Swim up bar
- Gohan Sushi BarSavor the flavors of Japan each evening at Gohan, offering a delectable variety of sushi and an exclusive ocean view teppanyaki table available by reservation.
- La CavaWine Cellar & Fine Wines – Enjoy an extensive selection of premium wines and spirits with every meal. As home to Cozumel’s only fine wine cellar, we offer over 60 varieties from around the world, perfect for a personalized tasting and paring experiences.
- ManateesEnjoy authentic Mexican cuisine served à la carte in a stunning oceanfront setting, featuring local specialties and rich flavors designed to delight your taste buds.
- Market CafeEnjoy a grand oceanfront buffet featuring a delicious selection of local and international dishes.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky BarRooftop bar.
- WindowsLocal and international fare.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service†
- Pool
- Restaurant†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Please contact the hotel for additional information.
† Fees may apply
- BeachBeach fairy games (horseshoes, bocce ball, cornhole)- Beach pickleball
- Fitness center on-site
- Kayaking †
- Non-Motorized Water Sports †
- Pool3 shimmering main pools.
- Tennis court †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7718 reviews
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Dec 02, 2025Try literally anywhere else….
This resort was so disappointing that we left within 24hrs. We saw good reviews when we booked a few months ago, but the recent reviews tell a better story. This is not a normal Secrets resort… Secrets has a good reputation for luxury feel. This resort is so so run down, it is in desperate need of an update and better maintenance. For the amount of money you pay to stay here… this was extremely frustrating. The pools are dirty and not well maintained (didn’t see one person cleaning any of the pools), we had a junior suite swim out and the tile was in bad shape and dirty and the bottom of the pool was loaded with debris, our room had a bunch of issues: floor was dirty and damaged all over, the room had a bad smell, there was mold on the walls in the bathroom, bugs in the room, dirty decorative pillows on the bed, stains on the chairs in the room, completely rusted ceiling fan, ceiling was leaking in the bathroom. We told this to the front desk and they said they did not have another room to move us to, but we just knew we couldn't stay there. The food was mediocre, and not all the restaurants are open right now so they seriously lack options. Bordeaux was at least decent, only place I’d say to eat at. No good liquor, all very low end. The breakfast buffet food was all cold and not good at all. Atmosphere wise, this is a very quiet resort. It is not very exciting, no music, minimal entertainment, and it definitely skews to an older crowd. So if you’re looking for more of a fun resort this is not it. All in all, we booked a 6 night stay and left after 1 night, we filled out paperwork for a refund so… we’ll see. I would not recommend coming here at all… try literally anywhere else. The only plus I will give is the staff is incredibly kind. Every person we spoke to and all servers were very nice. And the view on the beach is nice as well. But I would absolutely NOT recommend booking here and if you have booked, maybe think about changing to another resort until this place gets it figured out.
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Dec 01, 2025
Great staff wasn't enough to save this run down disaster
Stayed in 3 preferred rooms in one week. During a midnight rain some chunks of the ceiling came down on us in our bed, soaking us and our stuff. No hot water in one of the rooms, phones didn't work, refrigerator didn't cool, a/c loud and too bright, renovation power tools outside our room at 1 am. etc... Very run down. Nowhere even close to Cuban hotel facilities which we've been to many times. We're not picky travellers, but this was unbelievable. We met some great people though that made a horrible week somewhat more tolerable. Bartenders, servering staff and Moises the concierge were great.
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Dec 01, 2025Could be a nicer place
It was ok, I felt it should have been above average, but many other places we have stayed are lower in cost and would be above average. The food was not all that good, example the sea food restaurant really should have more sea food less other foods and it should be fresh and good tasting.
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Dec 01, 2025
Property is showing it's age
Property is showing it's age, but staff were fantastic and food good. Water shoes are a must if you plan on going into the sea.
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Dec 01, 2025
We had a wonderful stay at Secrets. The gym was surprisingly well equipped, making it easy to keep up with workouts.
We had a great stay at Secrets. The resort offered a well-equipped gym with everything we needed to keep up with workouts, and the spa was spotless and relaxing. The staff really stood out—everyone was warm, attentive, and ready to help. Over our 10 days, we ended up switching rooms a few times due to small issues, but the team handled each change smoothly and made sure we were comfortable. Wendy and Paulina from the activities team brought amazing energy every day, and Victor was an outstanding server. The hostess at Oceana was always a delight, even though her name escapes me. Overall, the service made the experience memorable, and we left extremely satisfied with our stay.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.