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InfoCustomer ReviewsQuestions & Answers
Envision this: you are lounging at the resort pool with a view of endless blue - there is no discernible division betwee
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Envision this: you are lounging at the resort pool with a view of endless blue - there is no discernible division between sea and sky. But you can't keep your eyes off the water. How many colors of blue are there? This conundrum beckons you and you decide you've got to go beneath the surface, below this heavenly azure to see what's underneath. Luckily, there's a world-renowned Dive House and the second largest coral reef in the world at your feet.
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"My fiance' and I visited this resort for a week. When we arrived we were greeted with cold towels soaked in a nice smelling perfume and each a glass of champagne. Everyone was very welcoming and very h..." – Ace0nBase
253 out of 365 (69%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.8
Service
4.0
Beaches & Pools
4.1
Dining Options
3.5
Room Comfort
3.8
"My fiance' and I visited this resort for a week. When we arrived we were greeted with cold towels soaked in a nice smelling perfume and each a glass of champagne. Everyone was very welcoming and very h..." – Ace0nBase
253 out of 365 (69%) customers would recommend this product to a friend.
All Customer Reviews
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November 11, 2018
Would never go back
Food was absolutely horrible-Rooms were dirty, in disrepair and smelly.
Had to call front desk many many times for toilet paper ,water and other amenities -Refrigerator was also broken and therefore nothing was cold in the fridge..There were no dressers or suit case stands to put anything on-Very disappointed and nasty
We stayed as a couple the first part of November, 2018. Overall, the resort is nice. We have stayed at a few 4-5 star resorts throughout Mexico, and have to say this one was not as stellar, but still good!
We noticed the service on the beach, and at pool, lacking.
We stayed in a preferred ocean view suite- not an ocean view at all as we were sitting at an angle to the beach and the palms were all blocking out any ocean view, so that was a disappoint! The room itself was nice. We did not notice any major issues with upkeep and our room was cleaned well daily, usually later in the day. We had turn down service one night of our stay, but had the do not disturb sign up the remainder of our evenings as we go to bed pretty early, so this was good.
We had a wonderful server almost every time we ate at oceana- our most favorite was Carol (Carolina)- she was fantastic!!! The food there was good, and our favorite dinner spot was Bourdeaux- more good food. Overall, the food choices were not as plentiful as other resorts, and a bit bland as I prefer spicy, flavorful foods. We did not eat at the sister resort while staying here. A big disappointment for me was the sushi on the rooftop area- bland, bland, bland. We have eaten good sushi in many places, so we were bummed!
The weather: we had some rain, but nothing that prevented us from being outdoors for very long. We snorkeled a lot, right along the ocean in front of the hotel, and it was fantastic. You might bring some water shoes for the entry in to the ocean is rocky with coral, but there are spots to get in if you don't bring them also. You can borrow snorkel gear, but we brought our own. We also enjoyed borrowing paddle boards and kayaks!
We had a walkable beach here, something important to my husband and I.
Even though we stayed in the preferred section of the resort, we found the other part of the beach, chairs, and pools better, because the crowds were much less in the other parts- we suspect all guests go to the preferred pool and the preferred loungers on the beach as was always incredibly crowded. My spouse and I like smaller resorts, boutique size, so this was too big/crowded for us.
We are not big "group activity" people, but if you are, they had something going on many times of the day/evening. We did partake in one morning stretch/yoga on the beach and Arby the activity director was great!
As far as the question, if we would return- possibly, but not likely any time soon as we have many more places to explore! PS- see photo attached for the explanation on the sulfur smell that is present at times in the resort.
From:sacramento, ca Age:45-54 Travel:1-2 trips/year
November 5, 2018
53rd Anniversary
We got there our room was wrong. We were now the only ones. Had to move twice and still didn't get the right room. Food was ok but the portions in the restaurants were very small. Room service never got anything right, we would order white wine, we would get red. Access into the only small swim-up bar was very dangerous. Two small weak slippery metal ladders. My wife hurt herself trying to get in the pool as did another big man who slip and hurt himself. They say they have nightly entertainment, that's a joke, never saw it, unless you call eating tacos on the beach entertainment. Lock on our door was broken, hair dryer broken, sink took forever to empty, etc., etc. First time (and last time) for a Secrets, very let down, not a great 53 anniversary.
My husband and I went in October for our anniversary. The beaches were AMAZING! Great to snorkel in, water was warm. The company owns Secrets and Sun Scape resorts, so you are essentially getting two resorts for one price as they let you use the beach and restaurants at both places! VERY NICE! My only complaint was the room was not what was shown on the website. 1/2 of the resort is really new (which is what is pictured) and 1/2 isn’t. We were put in the older side. Still nice, but not what was advertised. Food was good, drinks were great, they have an onsite coffee bar which was cool and the spa was WONDERFUL. We would recommend for the value.
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Can you answer these questions?
50 questions, 206 answers.
sabor next door5 answers
can you you go over to sabor next door for a drink
5 years, 72 months ago
bill
This hotel includes unlimited food and drinks but may not include some restaurants. They do not advertise exchange privileges. Please check with the front desk for details.
KellyCC
Yes, you have access to all the restaurants, bars, and activities at Sabor and Secrets.
ninatally
Yes. You can come and go as you please at SABOR
IrishMom15
Yes. You can eat there too. Make sure you try the pizza place for lunch, and the Italian pace for dinner!!!
Jmlong
You can utilize all of the restaurants and bars over at Sabor. It's great. No problems at all.
AnnieTulsa
What is the Premium Beer there,, And do they have other beer available? Also, is this a 100% non-smoking Resort?5 answers
5 years, 71 months ago
Northern Indiana
It would be best checking directly with the resort as the international and domestic premium beer brands may vary. Most resorts have designated areas in which smoking is permitted. For answers to any specific questions, please feel free to contact the resort directly at 1-800-413-3886.
MariaCC
They had Sol and Dos X. Smoking is allowed.
ninatally
Its not non-smoking at all. Many people were smoking. Just not inside the restaurants. No premium beer that I saw, most beers were Dos Equis XX and Sol beer. Local brews. Not alot of premium alcohol either. You have to ask. And repeat often. Ask for your drink to be strong if you are looking to catch a buzz.
IrishMom15
Smoking is allowed on the beach and at the skybar and on your balcony. The only beer I saw was dos equis. Plenty of premium liquor.
koala
don,t remember lol
debo1
Dos Equis and Tecate were the available beers. Smoking is allowed anywhere on the resort.
cfishel18
Swiming pool5 answers
Is topless allowed either at the beach or the pools.
5 years, 71 months ago
Boater
The resort does not advise if they allow topless bathing, however, you can certainly check directly with the resort while on property as it would be their discretion.
MariaCC
We did see 1 woman topless on the beach.
ninatally
No
Jmlong
don,t think in resort area would,nt chance it outside area
debo1
No. I don't believe there are any nude beaches on Cozumel island but definitely not at the resort.
cfishel18
Tennis Courts3 answers
can you provide photos or details pertaining to tennis on the resort or on the island? Are there several courts? Can they be used day and night? What are the types of surface? Are there any activities, tennis clinics or means to play with other vacationers or locals?
5 years, 71 months ago
Maryland
We do not have any photos of the tennis courts. Please contact the hotel directly for their activities program.
KellyCC
I didn't play tennis, but there are two courts, one regular and one clay court.
koala
There are two hard courts.
You can enjoy many aqua sports.
eagleray
Is there any nightlife in the area?5 answers
5 years, 71 months ago
Indianapolis
Cozumel doesn't have much nightlife.
KellyCC
They had activities every night at the resort so we never left. There are a few places in town though like Carlos and Charley's.
ninatally
Not really. You can go to the Sabor side and it's a little more lively (karoke, DJ, dancing) than the Sky Bar, or take a taxi into town, but not a lot of nightlife to speak of
IrishMom15
Carlos and Charlies is within walking distance, right down the beach.
Jmlong
Yes Skybar at Aura has some and Desires at Sunscape Sabor next door does also. We didn't leave the resort for nightlife as it was sufficient for us, but you could take a taxi to town if desired.
koala
Is ground transportation (from airport in Cancun to resort in Cozumel) included in this deal?3 answers
5 years, 71 months ago
Texas Hill Country
Please be advised that flights are usually booked into the Cozumel Airport. The resort is located 20 minutes away from Cozumel International Airport (CZM). We do offer the option of purchasing the roundtrip airport transfer service with your vacation package during the booking process.
MariaCC
We flew into Cozumel and purchased ground transportation through Cheap Caribbean when we booked our trip. It was very nice because we didn't have to worry about any of the sales people hounding us at the airport.
ninatally
No, I would try to book a transport with Olympic Tours. They were fantastic. Once you clear customs, DO NOT stop for anyone looking to "direct" you to the proper person to look for your tour bus. Look for a representative outside the doors wearing an BRIGHT ORANGE shirt and clearly marked Olympic Tours. Cost is $40 round trip to resort/airport
IrishMom15
Are there any clothing option areas?4 answers
Any nude beaches, play areas, etc.
5 years, 71 months ago
USA
No, there are no nude beaches at this resort. Clothing is required at all times.
KristenCC
Not that we saw, although there was one woman topless on the beach.
ninatally
No.
Jmlong
No
koala
what about diving5 answers
Does resort have facilities on premise, what about equipment storage if brought...cost per tank
5 years, 71 months ago
diver Dave
The resort does have a full-service on-site dive operator and Dive Shop. For pricing, we recommend checking directly with the resort for the most accurate information. The telephone number to contact Secrets Resorts directly is 1-866-GOSECRETS (437-3273).
MariaCC
They have excursions that will pick you up right at the dock on the Secrets property. It's an extra cost (it's not part of the all-inclusive). For storage, can't you leave the equipment in your room?
Jmlong
yes they do however we used dive martin and they were great - pick up at the dock, etc - we rinsed gear in our over-sized walk-in shower and placed on veranda
purdue
I wouldn't recommend using the hotel dive shop. The boats were crowded with people. I would recommend using one of the other dive shops that will pick you up at the hotel pier and store your equipment. We used Scuba Tony and they were GREAT!
LarryPdx
No idea about costs as we are not divers, but the dive shop is right there at the south end of the resort, the dive boat leaves right from the pier, and we saw several other guests with their own gear.
cfishel18
how is the snorkeling right offf the beach5 answers
5 years, 71 months ago
ELE
Snorkeling is very good in Cozumel!
KellyCC
The snorkling is awesome with clear water and some fish, tou are better off taking the day trip to the reefs and really seeing lots of suff
Nitronick
Most of the larger fish are under the dock including some angelfish, and we saw a small stingray there too. We drifted north all the way to the end of the sabor resort and saw a trunkfish, lots of young versions of snapper, parrot fish, sergeant majors and other small fish as well as a brief encounter with a barracuda. A very tiny amount of coral and a couple anemones.
koala
Snorkeling is ok but the beaches full of thick seaweed. Honestly the over all beach is very poor and not well maintained there are 3 other resorts near buy that are much nicer .
Vaca123
Yes, you can get free snorkel gear from the watersports stand at the resort. There are lots of fish that hang out under the pier and around the area, but no coral and they are not super colorful tropical looking fish. There is a 2x daily snorkeling tour that takes you to 3 reefs (30 mins to snorkel at each), which I think is about $35pp. I heard it was really good snorkeling but we didn't go ourselves.
cfishel18
Parking2 answers
I want a rental car the week we are there is there a charge for parking?
5 years, 70 months ago
Stefanie Gibbs
Complimentary amenities at the resorts are subject to change and, since we do not work with rental car companies, we recommend contacting the resort directly at 011 52 998-287-5900.
LaurenCC
No
koala
Will my previous booking still be for Secrets Aura even though it was booked when Sabor and Secrets were one resort?2 answers
I booked a room with a slide a few months ago when Secrets Aura and Sabor Cozumel were under the management; now I see that the resort has split into two different resorts. My booking through Cheap Caribbean says it is for Sabor Cozumel, but I paid for a room that is now part of Secrets Aura. I am very concerned about where I will be staying especially since I was not notified of this change. Please let me know if I will be staying at Secrets Aura or Sabor Cozumel. Thanks!
5 years, 70 months ago
Anna
Please call our reservations center at 1 800 915 2322 and one of our Concierge Agents will be able to assist you.
LaurenCC
Please call our office to discuss your reservation.
KellyCC
I just got back from my vacation there. The rooms that have the swim out slides are in the Secrets part of the resort, although this section used to be a part of Sabor. We stayed in that section you are talking about, checked in at Secrets Aura, but that's also what we booked on CheapCaribbean (we booked Secrets Aura). It probably doesn't matter though. They are still owned by the same company and we could eat/drink at restaurants/bars at both Secrets and Sabor. To my knowledge the only difference is Secrets does not allow children.
Jmlong
Aura rooms compared to "old Sabor"?3 answers
We have stayed at the Sabor exclusive for the past three years. We are looking to possibly "upgrade" this year and stay at the Aura, however, we notice that the swim up pool view under Aura, is actually the old Sabor section. How do I assure that I am booking in the new building closest to the ocean? We toured this building last year and they all had floor to ceiling glass facing the beach/lazy river. First floor was swim up,second floor was defiantly all ocean view and third floor had the upstairs with lap pool and sun deck.
5 years, 70 months ago
Ukiah,Ca
We would be able to request this area of the resort for you if you would like. However, room requests are based upon availability at the time of check in and not guaranteed. To ensure you were in the section you mentioned, you would need to book a room in that area of the resort.
KristenCC
The renovated rooms are the ocean view swim out rooms. The junior swim out rooms are the old Sabor buildings.
LilNater
When booking you have to tell them you want "ocean view". All of the Aura rooms are ocean view and in the newer end or ocean side of the building.
We booked an ocean view swim up suite and loved it. The Sabor is all the back side of the resort, Aura ocean side.
AnnieTulsa
Are pants required for men at dinner (evening meal)?6 answers
Do any of the restaurants require pants for men at the evening meal?
5 years, 70 months ago
Dale
Yes, which kinda sucks. You're on vacation relaxing, not dressing for a ball. With that said, MANY people look like they are going to the prom. You can get by with Nice jeans and women can wear capris,
bratty1
We recommend bringing a pair of pants (and close toed shoes) for dinner; attire will be business/nice casual.
LaurenCC
Yes, pants are required at 2 of the 3 restaurants. And no open toed (flip flop) shoes.
IrishMom15
Two of them do and they are the best restaurants on the resort. Plan to bring at least a couple pairs.
Jmlong
They say for the men it's "casual elegance" which means pants. However the entire time we were there (first week in April) men were coming and going in pants and shorts.
They didn't seem to have a problem either way.
AnnieTulsa
The website says that some of them require pants for men. However, I saw men in nicer shorts at every restaurant. Though, generally people were fairly dressed up for dinner, so you would probably feel out of place in shorts.
theburts
Yes, most of the dinner restaurants require men to have long pants.
Travelgirl777
shore diving from the resort5 answers
How is shore diving right at the resort and is the current strong?
5 years, 69 months ago
cindi
For more information please contact the resort directly.
CaitlinCC
We just returned (first week in April) and the current was not strong at all.
We didn't do any shore diving other than snorkeling.
AnnieTulsa
Most of the larger fish are under the dock including some angelfish, and we saw a small stingray there too. We drifted north all the way to the end of the sabor resort and saw a trunkfish, lots of young versions of snapper, parrot fish, sergeant majors and other small fish as well as a brief encounter with a barracuda. A very tiny amount of coral and a couple anemones.
koala
I enjoyed the snorkeling and saw a lot of beautiful fish since there is coral reef on the shore. No strong current or waves.
Travelgirl777
Current is not strong at all. Lots of schools fish under the dock including turtles, sting rays, lobsters, and a few barricudas. Snorkel equipment is available free at the dive shop as well. I actually thought the diving here was as good as the reef we explored.
Pookiecat
When booking, how can you be assured an ocean view room?2 answers
Quote for trip gives a rate but does not tell me what rooms I would be getting, nor do I get to select.
5 years, 61 months ago
Indiana, USA
Please be advised that ocean view room categories are an upgrade and additional charge. You would need to upgrade your reservation to an ocean view room category. For any further pricing inquiries, we ask you to please call #800-915-2322 and speak with one of our Beach Experts in the New Reservations Department. Our offices are open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
I was able to choose an ocean view room from the list when we picked swim up suite. Maybe there are none available for your stay? ALso, I would email the resort once you make your reservation to confirm what you are actually booked for.
Pookiecat
Why are there no swim up room choices showing? All others are showing2 answers
I am wondering why none of the swim up room options showed up when I went to book. All other options are showing except the two swim up. Whats the deal?
4 years, 58 months ago
Missouri Gal
For information on room choices please call the beach experts at 800-915-2322.
LisaCC
For information on availability for swim up suites, please contact our Beach Experts at 800-915-2322.
SueCC
Heads up, you do not want a swim up room
Corncrib
I believe this is because no swim up options are available for the time period you requested. They sell out fast.
Pookiecat
is room service and mini bar including free of charge5 answers
4 years, 57 months ago
Linda and Bob
Yes, the room service and mini bar are included in the package at this resort.
LizCC
yes it is all included
Corncrib
Yes. Leave a tip for the bar stocker and he will fill extras of whatever you like as opposed to the standards. Room service and nightly turn down is also included.
Pookiecat
Yes
txdonahues
Yes, room service is 24 hours too
Firsttriptoaresort
Many of the reviews said that the resort was under construction. Is this still the case?6 answers
4 years, 57 months ago
texas
There was a little construction going on, but it didn't bother us at all, and our room was right next to it. More an eyesore than anything else!
linnie104
No the construction at this resort is complete.
LizCC
No it is not under construction any more.
Corncrib
Yes. They have been working on this resort off and on for several years. We stayed in May, 2014 and still heard the construction periodically.
Pookiecat
There was No construction going on that we saw.
txdonahues
Not that we saw while we were there the week of June 16th, 2014
txdonahues
Why isn't there a choice for 4 in a room?2 answers
I'm vacationing with 3 girlfriends & we want to room together, preferably in a 2 bedroom suite. Can you accommodate us?
4 years, 55 months ago
Staten Island, NY
This resort only allows a Maximum Occupancy of 2 adults in each room.
CaitlinCC
they have 2bedroom but master mostly have one bed
debo1
PHONE SERVICE3 answers
Does this Secret resort offer free phone service calls to the United States from the rooms like Secret Bay in Puerto Vallarta?
4 years, 54 months ago
lk
They do not have the unlimited connectivity program at this secrets resort yet but are looking to put it in place at all secrets resorts in the future.
LizCC
Not sure about free phone as there was WiFi everywhere throughout the resort so we had video calls using Google Hangouts or Facetime to connect with family back home.
txdonahues
Yes
Inky1952
BEACH5 answers
is the ocean good for swimming or is it rocky? how is the beach area?
4 years, 54 months ago
pennsylvania
This beach is great for snorkelers and those that want to simply sunbathe. If you are looking for a calmer beach, you may want to look at other resorts for your needs.
For further details, please call us at 1.800.915.2322.
SamCC
There were some rocks to walk past when first entering the water but easy to do or you can walk down the pier and jump in or climb down the ladder making it easy to swim or snorkle.
txdonahues
There are a few rocks where you enter the water but it is very easy to get in. The beach area is very nice for swimming and snorkeling.
Poolside14
The beach area is not a wide one, and the water is very rocky. If you go out a little past the shoreline, it gets less rocky. Definitely take water shoes.
Belmel1
Beautiful beach great for swimming
MKDono
Beach Private or Public3 answers
Is the Beach for the Resort Private or Public?
Are there umbrellas/cabanas for the beach area?
4 years, 53 months ago
EK
The beach at this resort is private, only guests of the hotel are permitted on the property.
BethCC
Beach is private to those who are staying at the resort. Not crowded ever and never had a problem finding a beach chair. Wifi was also available everywhere, even on the beach so listening to my streaming music or video chatting with our kids was great. Saved on having to buy a calling card and was nice to see our kids faces and for them to see us, right on the beach.
txdonahues
It is a private beach and there are umbrellas on the beach.
Poolside14
Is smoking allowed in the resort?3 answers
4 years, 53 months ago
Shan
Most resorts do not allow smoking in the public areas - we suggest contacting one of our Beach Experts for further information regarding permissible smoking areas at 1.800.915.2322.
SamCC
Smoking is allowed in some areas and the beach.
Poolside14
The rooms are non-smoking but smoking is allowed by the pools and everywhere else outside.
Indianasunworshipper58
when is the best time of the year to go to cozumel?3 answers
when is the best time of the year to go to cozumel?
4 years, 52 months ago
Tom
It all depends on your travel needs. We suggest contacting one of our Beach Experts at 1.800.915.2322 for further information.
SamCC
Summer is a great time to go if you can take the heat. It is there slow time of year and is still quite busy. It is hot. About 90-102 degrees.
Ghettobooty72
October
Jerodriguez731
How can you re-adjust price for a upgraded room versus what's offered in an ad ?2 answers
How can you re-adjust price for a upgraded room ? There's photos of all hotel rooms but can't see how you can up grade a room versus what's offered in ad.
4 years, 52 months ago
Saint Paul,MN
For questions regarding upgrading your room for an existing or new reservation, give us a call at 1.800.915.2322. Permitting availability, you can upgrade your room-type anytime, during or after you have made your reservation.
SamCC
call agent or call resort before you get there
debo1
how much per night for 7 nights total3 answers
what side of the island is this hotel on
4 years, 51 months ago
las vegas nv.
This resort is located on the west side of the island.
Poolside14
To answer your questions, we suggest contacting one of our Beach Experts at 1.800.915.2322. Pricing is subject to change at any time and can depend on travel dates and flights.
SamCC
It is on the west side
Travler457
Is there a curfew on hot tub jacuzzi and pool?2 answers
Like no more pool, hot tub, jacuzzi use after11pm?
4 years, 51 months ago
Montana
Operational hours of the resort's facilities vary from season to season and can change at any time. We suggest contacting either the resort right before travel for further information or one of our Beach Experts at 1.800.915.2322.
SamCC
Pool is 8 PM.
RomanticAmy
How is the beach area? Can you snorkel on reef or is there some sand ?5 answers
4 years, 51 months ago
Donna
I'm glad you asked, lots of sand to enjoy both on the beach and in the water. Snorkeling at the resort has both reef and sand making it really nice.
ckeller2014
Cozumel has the perfect beaches for snorkeling! For hands-on information from this property, please call one of our Beach Experts at 1.800.915.2322.
SamCC
You might want to bring shoes. But, yes there are beautiful snorkel area right in front of hotel.
RomanticAmy
The beach was nice. There were a lot of people that snorkeled by the pier and they had excursions that you could go on for snorkeling, diving, etc.
Pocketbook
It was great for snorkeling.
Pitt
What would it cost per person(?) for a cab ride from airport to the resort?5 answers
4 years, 51 months ago
Donna
A cab ride could vary in price depending on who you get and what can be negotiated. Round trip transfers from/to CZM would be $45 per person if choosing Cheapcaribbean's Amstar service.
CCGreg
$16 plus tip
chunkymonkey
Shuttles from airport are $10 per person, but going back to the airport you have to take a taxi and it was $29 for two
Thompsonaryn
It would be in your favor to book the round trip cab ride through cheap Caribbean, which is $90 for two people round trip. They will make sure you will get there with plenty of time to spare and are there and ready to take you to the resort upon your arrival, it's amstar
ZAPATA
$15 for 2 people
Firsttriptoaresort
What kind of beer do they serve?4 answers
4 years, 50 months ago
Illinois
This resort offers international and domestic premium beer and top-shelf spirits. Beverage brands can change on weekly basis. For more details please contact the resort directly.
CaitlinCC
Dos Equis! It was what is on every tap, in the mini bar, and with room service. You probably could have gotten something else like bud light, but Dos Equis was readily available at all times.
chunkymonkey
Mexican Beer. Dos Equis (spelling?) Sol, no Modelo or american beers. But you can buy them at the grocery store in town and bring back to your room
Bigdtx
They have Corona, sol and XX as well as IPA
Jerodriguez731
The beach5 answers
How beach? Is the beach sandy or rocky? Do we have to wear water shoes in the water or not?
4 years, 48 months ago
Kay
The beach at the resort is sandy, but there is coral in certain areas.
KristenCC
The beach is nice, but you definitely need water shoes to go into the water, very rocky.
Pocketbook
Worst beach I've personally visited. The coral came right up to the water's edge. You had to wear water shows to go swimming.
Pitt
Yes you will have to wear water shoes but the water is great
Inky1952
yes you need watershoes in the water
goodtime52
Do they have gluten-free food options?4 answers
My boyfriend and I are both celiac and would like to know what kind of food options there are for us.
3 years, 46 months ago
Denver, CO
This resort offers a wide variety of food options at the many restaurants, which change on a weekly basis. They do have gluten free food options. We advise that you let the resort know of this dietary need prior to arrival.
CaitlinCC
We sat next to a party that needed Gluten-free and overheard their conversation with a staff member. They'll recommend that you eat at the restaurants versus the buffet. The restaurant menus are marked for vegetarian and gluten-free items. From our experience, that may only be 2-3 items on an entire menu.
SamanthaIowa
Yes, but their choices are limited
Travler457
Yes
Jerodriguez731
Is it worth the $ to upgrade to preferred club?5 answers
booking this resort today, wondering which room category to choose. Is it worth it to upgade?
3 years, 44 months ago
LandonO
Depends on your budget and the type of traveler/expectations. If you want the bells and whistles, it may be worth it to upgrade to Preferred Club.
CCGreg
We had a great room (1117) that was not in preferred but an ocean view swim up. Not much different than preferred and didn't really feel we missed out by not going preferred.
KMS68
yes room I,m doing swim up now
debo1
I did not upgrade but spoke to people who had & they said it was not worth it
Pattyoz
I didn't do the Preferred Club and did not feel like I missed out on anything. There was never any time where I noticed there was something for Preferred Club members versus non preferred, but maybe that was just because it was hidden on purpose. Would not upgrade if/when I go back.
dhorn
Bathrooms5 answers
Do the rooms have a bath tub as well as a shower
3 years, 44 months ago
CherylJ
Rooms come with either a shower or a tub. Tub availability is limited.
CCGreg
No bathtubs
Pocketbook
No bathtub
Vinnnny
We booked the swim-up pool view room and we had a shower only, no tub. However, the shower was huge, the water pressure was wondeful and I have no complaints at all.
Smay
Hi Cheryl- Junior Suite Swim Up does not have a bathtub. Extra large shower only.
CDub02
Is there nude sunbathing5 answers
3 years, 44 months ago
Las Vegas, NV
While the resort is adults only, topless sunbathing is not allowed at the resort.
KristenCC
We didn't see anyone.
Pocketbook
No
MKDono
No
Travler457
Absolutely not. There is way too many kids on the beach, on the private secrets pier and at the nightly events. They own the adjacent resort that is catered to kids.
GeorgiaScott
Preferred ocean front4 answers
Are these rooms guaranteed to be 1st floor walkout?
3 years, 43 months ago
Monkey
Not all of these rooms are on the ground floor. We are able to request a ground floor room. However, requests are never guaranteed.
CaitlinCC
no
debo1
No, but they are not but you can request one.
Pattyoz
Yes, it is. I selected an ocean view room at the ground level. The patio is private with furniture. I could step into the pool (about one foot deep first and the about five foot deep within a few step), swim to the main area of the pool where I could get out to the beach or the bar/restaurants.
Dec09
Adults or Couples?5 answers
Is this resort good for non-couple singles? My friend and I (both middle-aged women) are looking for a place to go that isn't family or kids, and isn't all couples.
3 years, 41 months ago
NJGirl
The Secrets brand is mostly going to draw couples and 18+ year old families.
CCGreg
This resort is so spread out, and adults only, I think it would be great place for anyone . I did see several "women groups" while there.
Belmel1
It seemed to be mostly couples and large groups of people. I didn't notice too many singles but then again I didn't go too any of the bars at night. That is where you would probably notice it the most.
Indianasunworshipper58
Definitely. Lots of singles, all younger than us but gregarious and fun. Honeymoon couples were obvious but not overwhelming.
Liddy
This resort is adults only. It is suitable for all over 21
Kolina1962
Does this Secrets use the Secrets box for room service?5 answers
3 years, 40 months ago
laurie
This resort does have room service, however they do not have the secret box attached to the rooms.
CaitlinCC
I never saw anything about a box. I was actually looking for a box. Never saw one.
Belmel1
Not sure what a secrets box is, but it's 24/7 room service with no extra charge. Just the standard metal hot plate covers.
beachcamp
Nope
Firsttriptoaresort
No, they enter the room and place the food on the table.
Vinster
What brand of beer is served in room and at resort bars ?5 answers
3 years, 39 months ago
Jen
Bud, Bud Light, Corona, Corona Light and Mexican beer.
Jayman
Local beers to the region. For more information, please call us at 1.800.915.2322.
SamCC
Dos Equis and Corona are the main 2
ZachCallie
Dos Equis and Tecate
cfishel18
Dos xx,Sol, Tecate.
goodtime52
Are Airport transfers to/from Cozumel-Aura-Secrets included in package ?5 answers
Or do you just buy RT transfers at the Airport ?
3 years, 39 months ago
MN
They would be an additional amount. If you need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes they are included
Belmel1
We paid $8.25 per person for a group of 6 at the airport, saved us $30 each way per couple.
birdman24
No, ours wasn't included. We just get taxi at airport. We paid $45 for prepaid but you can walk just off airport - 100 yards - and then get taxi for under $20
DebG
No they are not included. You can book through Amstar on Secrets website or get a taxi for around $25 I think. Taxis do not come right up to the arrival area so you have to walk out and find one.
cfishel18
When did this resort open?3 answers
2 years, 34 months ago
Raleigh, NC
This resort opened in December of 2012.
SalCC
not sure
debo1
Not sure but a long time ago. The Secrets resorts were comprised of 2 older hotels, a Wyndham and a Sabor hotel. Secrets has been updating but there are still some upgrades they need to make.
KansasCityTravelers
What brands of alcohol are included in all inclusive package5 answers
2 years, 32 months ago
Poncho
Limitless international and domestic top-shelf spirits.
bthornton
Mostly mid-level brands, Jack, Jim, Bacardi, etc. For beer, mostly Dos Equis.
birdman24
House red or white wine, Dos Equis or Tecate beer, and any liquor they have (at least 2-3 choices of each alcohol type, mostly high mid-level - ex. Absolut vodka)
cfishel18
I drank absolute and sky vodka, crown royal, Bacardi rum and 1800 tequila. Also floated gran mariner on my margaritas. Wow what a week!! They have Sol, Dos xx, and tecate beers .cans and on tap.
goodtime52
If you buy a preferred package you have access to any brand liquor that you want on the preferred bars that only a preferred member has if you go with the basic package they have the cheap liquor
Lizrod
Is the hotel's beach shore sandy, smooth, or rocky?5 answers
2 years, 29 months ago
juju
The beach is a beautiful, white sand beach, which is not rocky. Just sandy and beautiful.
JeannieCC
Sandy
Sunshine12344412
beach is sandy, past waterline is very rocky, bring watershoes
goodtime52
Very rocky,if you're planning to go in,bring in some watershoes
Vinnnny
Mostly sandy but as you enter the water its pretty uneven (but smooth) rock. The best thing that I found was once I got into 1-2 foot deep water was to lay down and begin swimming to avoid slipping on the rocks.
KansasCityTravelers
Resort Deposit5 answers
Other travel sites state there is a 2500 MXN peso (roughly $130.00) deposit required upon arrival...considering this is not a cheap resort to start off with, is this true? The resort listing says nothing of the sort. If it does indeed require this deposit, is this refundable? My husband and I have been to a handful of AI's that did not require any deposits (all fees, taxes, deposits were included in the price of the stay). Thanks in advance!
2 years, 29 months ago
Kentucky
Resorts do often put a hold on your credit card at the time of check-in for incidentals, which is refundable so long as there is nothing additional that would need to be charged to your card (i.e, damages, ordering items that cost additional, etc.). The amount, however, does vary per resort and would need to be discussed with them directly.
JeannieCC
We did not have to pay any deposit
Sunshine12344412
No deposit is required
Vinnnny
We did not have to give a deposit at this resort.
MckFlds
Hmm. I didn't pay a deposit
AdrianFlint
Deal of the day room5 answers
My husband and I are coming to this resort on Tuesday and we booked a DOD room...I'm a little concerned we will get some hole in the wall room as most of the complaints on this resort are in regards to the rooms. Has anyone else booked the DOD room, and what was your experience like?
2 years, 28 months ago
hlmartin89
The Deal of the Day room isn't a specific room category, it just means you'll be placed in the lead-in/lowest room category available. Generally this means you'd be placed in one of the pool view rooms for this resort.
JeannieCC
We are here now. What does "DOD" stand for?
JimTrunks
My husband and I had a DOD room on our third visit (just came home from our fourth time). It was the BEST room we've had yet! They gave us a nice ocean view room with an amazing bathroom with a huge tub and shower. Not a bad room at the resort!!!
DMinTN
I can't imagine any of the rooms being a joke in the wall. Ours was awesome!! Very clean and comfortable.
TripnLea
I booked DOD as did 3 other couples who we were traveling with. Everyone was happy with their room. While we were not near each other it worked out well because we used entire resort complex instead of staying in one area. We did not ask to be near each other when we arrived though.
Summerperson1
We were very satisfied with our room
Kolina1962
Is there shuffleboard?5 answers
2 years, 27 months ago
Jen
Please check with the resort directly for the most up to date information regarding daily activities. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
no
goodtime52
No. There is ping pong and oversized chess. The entertainment crew also organizes different things six days a week!
Comrie072217
No shuffleboard
Michymashy
No
Rizzle
how deep are the pools?5 answers
2 years, 27 months ago
Muprh
The pools here are the same as anywhere else, on average ranging anywhere from 3 feet to 6 feet deep.
JeannieCC
Please check with the resort directly for pool depth. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
4 feet
goodtime52
Not very. Maybe 4'? Our swim up room is even less. See attached photo.
JimTrunks
The majority of the books are 3-4 feet, perfect for floating!
SAusel
how much is the laundry ?2 answers
how much is the laundry ?
is it by lbs ? or ?
2 years, 25 months ago
Memphis, TN
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It is by piece. Couple of bucks each
Bigdtx
Do you have a lazy river?5 answers
1 year, 19 months ago
Sher
Unfortunately this resort does not have a lazy river.
JeannieCC
sort of. The pool makes a circle but doesn't really flow. Its fun to float around though.
goodtime52
We had a swimup oceanview room on the lazy river and it was awesome. Glad we paid the extra!
Drinkswellwithothers
We have been all over the resort and haven't seen one. I'm attaching a photo of our room which has the swim up room option.
JimTrunks
It's not a flowing lazy river but there is swimup rooms..
booradley617
What is the room capacity?5 answers
Can there be 3 adults in a room?
1 year, 14 months ago
Lisa M
Not our room.
Liddy
Hi Lisa, I assume it depends on your room. I usually book the Junior Suite Swim up and 2 people is the max. Couch may be uncomfortable for sleeping.
CDub02
Made for couples.very romantic
MT100
only 2 adults per room
Bethyboo
Yes we had a king size bed and a couch somebody could’ve slept on.
cgennusa
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Room Information
Secrets Aura Cozumel features 238 suites, all with exceptional amenities, contemporary decor and a private terrace or balcony that will make your vacation getaway perfect. Each suite comes with a stunning view, 24-hour room and concierge services and complimentary wireless internet and much more.
Newly renovated in 2015-2016, this resort is all shiny, splashy new.
As of June 2018 you can bring your furry friend along!
The salvation of the cool towel and thirst-quenching welcome cocktail when arriving in paradise.
The sleek white, boxy architecture (very glam).
Hip suites with comfy beds that have private balconies or terraces and take-your-breath-away views.
Scuba diving at the epic Mesoamerican Barrier Reef and being awed by the fabled coral reefs.
You can take scuba lessons at the Dive House. Sweet.
The candlelight dinner for two on the beach while the purr of the waves serenades you.
Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.
Snorkeling under the dock that boasts stingrays and parrot fish. (One beach lover even saw a barracuda).
The world-class spa with Seaweed Wraps, invigorating hydrotherapy and exotic indigenous treatments. Swoon.
A pier to wander out on and get hypnotized by the point where the blue water meets the azure horizon.
What We'd Change
Cozumel doesn't have as many activities as Cancun. After all, it is an island. But Secrets always has a lot of adult-only activities to keep you entertained.
Why You Should Go
You're just 20 minutes away from the airport so your rockin' vacay will start before you know it.
You're just 15 minutes away from downtown Cozumel. Just a $15 (U.S. dollars) to cab it there.
You can upgrade to Preferred Club which means better rooms, private swimming pool, and much more.
The mysteriously cool Chicen Itza and Coba Ruins are a short hop away. (Ooo-ahhh).
Lit tennis courts. Woot!
You can improve your game on an 18-hole golf course designed by the great Jack Nicklaus.
The largest beachfront in Cozumel is out back.
You can try you hand at kayaking, Hobie cats and water volleyball - don't be shy. Dive in!
Bring your aqua shoes - the beach is like finely ground seashells.
Most restaurants require men to wear long pants and no flip flops.
Probably no going shirtless or tank tops, unless you're a male Abercrombie model.
Available Amenities
Beach
Business Center ($)
Dive Shop
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kayaks
Laundry Services ($)
Snorkeling
Swimming Pool(s)
Tennis Court(s)
Scuba Diving ($)
Wedding Services
Ping Pong
7 Restaurants
5 Bars/Lounges
Spa ($)
Conference Facilities ($)
Yoga
24 Hour Room Service
Aqua Aerobics
Beach Volleyball
High Speed Internet Access
Hobie Cat with Instructor
Nearby Excursions & Attractions
ATV Rides
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Golf Course(s)
Shopping
Theme Park
Map of Local Area
Cozumel, gem of the Mexican Caribbean, located twelve miles off the southern coast of the Yucatan, is a destination for
people seeking a laid back vacation that includes the island's world renowned diving or snorkeling its fabled coral reefs.
Secrets Aura Cozumel
Carretera Costera Sur Km 12.9
52-998-287-5900
Hotel Description
Secrets Aura Cozumel: You Can Have It All
Envision this: you are lounging at the resort pool with a view of endless blue - there is no discernible division between sea and sky. But you can't keep your eyes off the water. How many colors of blue are there? This conundrum beckons you and you decide you've got to go beneath the surface, below this heavenly azure to see what's underneath. Luckily, there's a world-renowned Dive House and the second largest coral reef in the world at your feet.
This is what beach dreams are made of.
Secrets Aura Cozumel has everything you have ever wanted in an all-inclusive getaway, and so very much more - the scuba diving is wildly epic. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:
Unlimited gourmet a la carte dining - five gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
24-hour room service - if you wake at 4:13 a.m. and want something, you can get it.
Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
Daily refreshed, complimentary mini-bar. You'll never be parched.
Nightly entertainment at the open-air theater - a live show every night. Get ready!
Pool and beach wait service. (Chilled beverages at your beck and call).
No wristbands. (You're not at a sleepaway camp).
No gratuities, unless you are so moved.
The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
Free Wi-Fi in your room.
DINING
So what's for din din? Here, you've got a tasty selection - everything from fresh seafood (always a good bet) and French to international and delish basics at the grill. Traveler shout-outs to the Italian place. For your morning Joe, Coco Cafe rocks. At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.
Windows Type: International Hours: Breakfast - daily, 7am-11am; Lunch - daily,
12:30pm-3:30pm; Dinner - daily, 6pm-11pm Description: A la carte restaurant serving international and
local cuisine for breakfast, lunch and dinner. Dress code: Casual
Barefoot Grill Type: Grill Hours: Daily, 11am-5pm Description: Enjoy a variety of light lunch specialties with
an ocean view each day. Dress code: Casual
Oceana Type: Seafood Hours: Daily, 6pm-11pm Description: Scrumptious seafood favorites served a la carte
in an outdoor setting, perfect for a romantic evening with your loved one. Dress code: Casual elegance
Bordeaux Type: French Hours: 6pm-11pm Description: Savor the taste of French cuisine each evening at
Bordeaux, serving delectable fare in a romantic, elegant setting. Dress code: Casual elegance
Coco Cafe
Type: Cafe Hours: 7am-10pm Description: Enjoy premium coffee and snacks in a casual and
relaxed atmosphere at the Coco Cafe. Dress code: Casual
La Cava
Type: Private Dining Hours: Reservation Description: Wine Cellar & Selection of Fine Wines. Your meals include an extensive selection of premium wines and spirits. We are proud to host the only fine wine cellar in Cozumel, with an excellent selection from different countries and over
60 varieties to choose from. Dress code: Casual elegance
All hours are subject to change.
BARS/NIGHTLIFE
Lots of places to hang here - lobby bar, swim-up bar (for Preferred Club members), rooftop and a music lounge. No matter what vibe you're lookin' for you, you'll find it.
Rendezvous
Lobby bar. Daily, noon-1am.
Sky Bar
Rooftop bar with great views of the Caribbean. Daily, 10pm-1am.
Manatees Bar
Swim-up bar serving tropical drinks. Daily, 10am-5pm.
BEACHES AND POOLS
The sweet spot here is the drop-dead gorgeous beach - it's the largest one on the island. For more splashy fun, there are three lagoon-style pools that include access from suite terraces. Oh, and three Jacuzzis for your wearied soul.
SPORTS/ACTIVITIES
Water
Aqua-aerobics
Water volleyball
Hobie cats
Kayaking
Non-motorized water sports
Snorkeling
Available for an additional charge:
Scuba diving
Land
Fitness center
Beach volleyball
Yoga
Ping-Pong
Tennis
Golf
Just 12 miles from the hotel, Country Club Cozumel boasts an 18-hole, 72-par
ecological and professional golf course designed by Jack Nicklaus.
INTERNET
Complimentary wireless Internet is available throughout the Secrets Aura
Cozumel.
SPA SERVICES
The newly revamped Spa by Pevonia is the perfect place to indulge and celebrate
romance with your loved one. Features include:
Massages
Facials
Manicures and pedicures
Beauty salon
Aromatherapy
WEDDING/HONEYMOON
Secrets Aura Cozumel offers a variety of wedding and honeymoon packages and
services. Please contact the resort directly for more information.
CHILD CARE
This is an adult-only resort. Therefore, no child care services are available.
SMALL DOGS WELCOME
For a $65 fee at all Secrets Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!
Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!
Additional dog amenities available for a fee.
Additional restrictions apply.
ADDITIONAL INFORMATION
Location
Secrets Aura Cozumel is located 15 minutes from downtown Cozumel and 20 minutes
away from Cozumel International Airport (CZM).
Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.
Minimum Stay
A 4-night minimum stay is required each year for travel Dec 26-31.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Awards
Rainforest Alliance Verified
Deal of the Day Terms and Conditions By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.
All hours, fees, amenities, information and services are subject to change
without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
