Royalton CHIC Cancun, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8843 reviews

• 

  A good experience

  Well cared for, the diamond club butler experience is well worth it. Rosa and Gina took good care of us. It's worth having an ocean view. The beach, pool and lounge area make the place. The food is good, a fair number of events per day. Sometimes the patrons can be a bit loud. The elevators do take some time in busy periods. Worth the stay.

  Dec 16, 2025
• 

  Great hotel.

  We were staying in Royalton CHIC Cancun for our 2nd Anniversary. The room was nice and clean. Bed was very comfy. Food was really good, the Italian restaurant was good aswell the steak house. Pool area was busy and full of attractions. The beach was incredible, and we were lucky was no seaweed. Staff are friendly and very hopeful.

  Dec 15, 2025
• 

  Arturo and Marisol saved us

  This place? It’s having an identity crisis. The room. Unacceptable. The fan didn’t work unless it was set to jet engine about to take off, and the air conditioning was weaker than France in WWII. I’m not asking for Antarctica—I’m asking not to sweat through my dignity. If you’re marketing luxury, the temperature should not feel like a negotiation. Room service. A downgrade, full stop. Back in 2022, the menu had options. Now? Slim pickings. The food arrived cold, dry, and suspiciously reminiscent of something that had already lived a full life earlier that day. And water? No bottles in the room. You’re sent to fill up from a hallway tap like you’re at summer camp. Is it clean? Probably. Do I know? No. And luxury resorts don’t operate on “probably.” Now, credit where it’s due. In 2022, everything ran smoothly—except the Diamond Club butlers, who were about as responsive as a bad assistant. This trip? Total reversal. Marisol and Arturo were rock stars. Proactive, attentive, and on it. They treated us like we were their only clients on the planet. They handled every issue immediately and even orchestrated a room change to fix the temperature problem. That’s how it’s supposed to work. The apology tour. To make things right, the hotel arranged a private romantic dinner with a special menu—and it delivered. Excellent food, great atmosphere, no complaints. The spa? Outstanding. Truly one of the highlights of the stay and executed exactly the way a resort at this price point should. We actually did a prime presentation and received extra massages. We almost booked it too, Camille and Ezra were total honeypots very attractive. Bottom line. The Royalton CHIC has a solid foundation, but structurally—and especially in-room experience and room service—it needs upgrades. The hardware is lagging. The people, however, are fantastic. Service across the resort was consistently strong, professional, and genuinely caring. So here’s the verdict: If Royalton invests in fixing the rooms and modernizing the in-room experience, this place could be elite again. Until then, it’s a high-energy resort being held together by exceptional staff doing heroic work to cover for fixable flaws. And that, my friends, is the truth—delivered with love.

  Dec 14, 2025
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  20 Year Anniversary Trip

  Amazing. Our Butlers were AMAZING!! Samara & Esteban best butler service received in our years of travel, hands down!!! But, one not so positive thing, Prime Travel Club should be more descriptive in what they are asking and it takes quite a bit of your vacation to get to the point. It was a bit pushy and uncomfortable at the conclusion of sales pitch. A video would be a much better option. If you are interested you will reach out. Not a fan of the concept used.

  Dec 14, 2025
• 

  Great Hotel (bad elevators)

  We spent a week with all our old high school friends (almost 40 of us). The hotel’s all inclusive format was perfect for our group and they even helped us plan a private dinner one night at the steakhouse. The beach is excellent and well kept and there are 3 pools so lots of space for everyone to enjoy. Unfortunately they have serious problems with their elevators. Of the 5 they have, one was down the whole time and another went down towards the end of our stay. Average wait time for an elevator was at least 5 minutes and often double that. It’s a big problem and took away from an otherwise great experience. We used the Diamond Club and our Butlers, Iran and Sandra were attentive and jumped to our assistance whenever we leaned on them.

  Dec 14, 2025