Royalton Negril

I booked this vacation as s birthday gift for my boyfriend it was an excellent choice. The grounds is beautiful, well kept. The staff is attentive and friendly. We were part of the diamond club and our butlers were fantastic. They made sure we were comfortable and happy. Would definitely recommend to family and friends.

We spent a week at the Royalton Negril in mid-February. We opted for Diamond Club, which is worth the extra cost and is recommended for the nice beach area access/bar/DC lounge bar (open late!) etc. We were fond of the well-kept resort grounds and clean narrow sandy Bloody Bay beach. Good size rooms, but central A/C in our room was set to extreme Arctic cold temperature and it was impossible to regulate individually. A/C issue was left unresolved, despite multiple requests, which caused some discomfort. Nice pools and pool bars. Good variety of food. Cute breakfast buffet (we liked the terrace) and very friendly breakfast restaurant staff. Zen (oriental) was our favorite dinner spot, and Hunter's grill had good steaks. Nice bars, in terms of both selection and staff. Friendly front desk (especially Tiffany M.) and the girls of the Building 5 butler station, who were friendly, responsive and helpful. Our assigned butler was courteous, but showed up on occasion only (which was quite fine with us, but others could have felt neglected, especially with the checkout ‘no show’ surprise). Checkout eve caused some moderate stress, we had to call our Transfer Company multiple times just to confirm our pick-up time, as the rep never bothered to reach out and inform us and was never available or in the office at the front desk. Generally an ok experience if you are laid back, patient and able to ignore small unpleasant details.

This was my third trip a Jamaica and I have to say, it was disappointing. For every up, it had at least 3 downs. Here are the PROS and CONS: PROS: The beach and pools are clean, the poolside chairs are cushioned and comfortable, unlimited towels (no towel card), walk-in shower was awesome as was the jet tub in the room. CONS: -The customer service is absolutely horrendous!!!!! The staff give you an attitude if you ask them to do their jobs. One woman told my boyfriend and I not to sit at her bar because we were blocking her customers!!! I could not believe her comment being that we are also paying customers. Mind you, we paid a lot to be there. -One night at the sports bar the bartender yelled at me when I ordered food. He told me that he does not take food orders, that it was not his job. I lost my appetite immediately. -Constant harassment by salesmen at the beach (who do not work there) and constant harassment by salesmen in the lobby (people who do work there). Either way, constant harassment. It was very hard to get a moment of peace and quiet with people trying to sell things to you very corner you turn. The only place I felt relaxed and safe was in my room. -Most of the staff are really shady. Some came up to us and looked us up and down without saying a word, like they were checking to see if we had anything expensive on us. - The food!!!! The buffet has decent food. The restaurants, on the other hand, were terrible. I am not a picky eater what so ever but I could not stomach some of the food being served at the al la carte restaurants. TO SUM UP: This resort is not luxury or five stars. This resort is lovely in terms of the beach and the pools. As soon as we started to interact with the staff, our experiences would just go from happy to frustrated. There are some staff who are wonderful but as a whole, they are mean. The food is mediocre at best. Their jobs are to be nice and they cannot even manage that.. that is all I ask for. Mean people can really ruin a resort with good potential.

The resort was wonderful. Very clean and organized. The resort and ground was well maintained and the staff was fantastic ! We had a a private swim out, it was a bit colder than I would have liked but still great.The staff took care of us wonderfully and the hotel itself was beautiful. There were tons of dining options available, me as a picky eater had no problem eating from their sports bra and Italian restaurant. Theres daily contest and activities to keep the guests entertained and excited about their vacation. I would definitely go again. If you are looking for something that you can always have something to do and get a good value for your money this is the place! I am 22 years old and I went and the bar upstairs stays open till 2a.m. which was great.