Royalton Negril

This was my third trip a Jamaica and I have to say, it was disappointing. For every up, it had at least 3 downs. Here are the PROS and CONS: PROS: The beach and pools are clean, the poolside chairs are cushioned and comfortable, unlimited towels (no towel card), walk-in shower was awesome as was the jet tub in the room. CONS: -The customer service is absolutely horrendous!!!!! The staff give you an attitude if you ask them to do their jobs. One woman told my boyfriend and I not to sit at her bar because we were blocking her customers!!! I could not believe her comment being that we are also paying customers. Mind you, we paid a lot to be there. -One night at the sports bar the bartender yelled at me when I ordered food. He told me that he does not take food orders, that it was not his job. I lost my appetite immediately. -Constant harassment by salesmen at the beach (who do not work there) and constant harassment by salesmen in the lobby (people who do work there). Either way, constant harassment. It was very hard to get a moment of peace and quiet with people trying to sell things to you very corner you turn. The only place I felt relaxed and safe was in my room. -Most of the staff are really shady. Some came up to us and looked us up and down without saying a word, like they were checking to see if we had anything expensive on us. - The food!!!! The buffet has decent food. The restaurants, on the other hand, were terrible. I am not a picky eater what so ever but I could not stomach some of the food being served at the al la carte restaurants. TO SUM UP: This resort is not luxury or five stars. This resort is lovely in terms of the beach and the pools. As soon as we started to interact with the staff, our experiences would just go from happy to frustrated. There are some staff who are wonderful but as a whole, they are mean. The food is mediocre at best. Their jobs are to be nice and they cannot even manage that.. that is all I ask for. Mean people can really ruin a resort with good potential.

The resort was wonderful. Very clean and organized. The resort and ground was well maintained and the staff was fantastic ! We had a a private swim out, it was a bit colder than I would have liked but still great.The staff took care of us wonderfully and the hotel itself was beautiful. There were tons of dining options available, me as a picky eater had no problem eating from their sports bra and Italian restaurant. Theres daily contest and activities to keep the guests entertained and excited about their vacation. I would definitely go again. If you are looking for something that you can always have something to do and get a good value for your money this is the place! I am 22 years old and I went and the bar upstairs stays open till 2a.m. which was great.

This was by far the best experience I’ve had in a long time . This was my first time traveling international. Service was the best I had the swim out an I used every min of it . The pool was great the foam party the entertain was love . Kiana was who greeted me at my arrived an explain everything very well she made sure she answered all questions before she left if I need anything she was on time an on point she also made my experience at the Royalton wonderful. I would definitely recommend this resort to anyone an I’ll will be back next year say time thanks for sharing this experience with me .

Me and best friend took a girls trip for 6 days at the Royalton. If your looking for a get away with no kids, this is def not the place. We stayed in the diamond club where Eugene was our butler. He was the ONLY amazing person there. The staff was very very rude. Almost lost my religion. You cannot order drinks until 11am every day. Your literally have to dress like a nun for all restaurants. The food was not great at all. The worst part about my trip was that the men that worked there were pest. Begging to come in the room, begging for sexual attention very harassing. They were coming to our room door and even calling our room in the middle of the night. We could not enjoy our private swim out because the guys that worked there kept coming up to our pool wanting to have conversation. Just constant harassment.