What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8518 reviews
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Dec 18, 2025Downhill pattern.
A pretty decent trip with several concerns that may affect my future return to this property: 1) A Bellman rom the sister resort Sunset Princess (same owners) - purposely made me wait nearly an hour for a return to Platinum Yucitan Princess because he said I ignored him. I actually was just waiting patiently for a ride in the Sunset lobby, as I’ve done many times before. He was angry with me because he thought I ignored him when actually I didn’t hear him with my Airpods on. Eventually he told me to go down to the lower level and wait at the ‘bus stop’. I told him I had knee and back problems and he said he didn’t care. I told him it was not very nice or good customer service and again, he said he didn’t care. 2) upon arrival at PYP, my room had unfinished maintenance work with dust and parts in the sink. I stepped on a small glass light bulb that fortunately didn’t break but the two pins in the end stabbed me pretty good. They offered me a spa certificate but it turns out it was just for the Hydro therapy circuit and when I tried to use it, they said there wasn’t enough time. 3) On my second visit to the spa, I was promissed the same therapist who was very strong and provided a very deep treatment. But a last minute change resulted in a different therapist who was less experienced and provided a very light massage, even though I asked several times for deeper / harder treatment. The hydro therapy was included this time and was quite pleasant. In fact the jets in the pool were far more effective than the therapist. 4)*** A MAJOR VIOLATION OF PRIVACY*** I asked for a late checkout and it was not an option so I scheduled the Bellman to grab my bags at 11:45 (they came and were great) But at 11:30 as I walked towards the bathroom before a quick shower, a maid used an access card and walked right into my room. There I was, completely naked as we stared ackwardly at each other. She apologized. The hotel took no responsibility for this which is the last thing I’ll remember about the resort. It’s very unfortunate as this is my third visit this year to this resort and from what I can tell, it has become less consistently great. There were many examples of great service not listed here but unfortunately, the negative stuff stands out more.
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Dec 18, 2025Platinum Yucatan Princess was 5 star!!!
We will be back! Resort was very clean. Rooms were remarkable. The resort food was better than any other resort in Mexico we have been to. 24 hour room service was great. Never had to wait long for bar service. This resort put Christmas up on December 1. It was well decorated with class. Entertainment was fun and enjoyable. Could always find a cabana or pool bed around the pools. Staff went out of their way to make sure we were 100% satisfied. Staff were always happy and greeted you with a smile. Naomi Chuy, Concierge Supervisor went above and beyond to help us out. Please see her for any of your needs. Javier Reyes, Bell Boy will make it happen. He was always checking in and making sure we were happy. Then made our departure a breeze. We will come back again.
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Dec 17, 2025
Javier Reyes bell boy
Had a blast i recommend Javier Reyes as the bell boy he’s awesome took care of all my needs. Love the swim out room out, had a very good view especially at night time, swim up bar was fun also has a lot of events there too
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Dec 17, 2025
If you want to impress someone bring them to this hotel.
One of the best hotels in Mexico and beyond. Everything is a perfection. The service, the rooms, the cleanliness, the restaurants and the pools. The beach is well maintained and the bar is on the beach. Staff are very welcoming from buffet manager Abi Roger to hostess Lizeth who despite having over 200 people in always finds them seats quickly and nobody waits, to waiters Gera , Bryan and others and finally the chefs who cook food to perfection.
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Dec 16, 2025
5 stars!
We had the most incredible honeymoon at this resort in Mexico! From the moment we arrived, everything exceeded our expectations. The resort itself was beautiful, relaxing, and the perfect place for us to celebrate such a special time in our lives. A huge part of what made our stay unforgettable was Martin. He truly took such amazing care of my husband and me throughout our entire stay. Martin went above and beyond to make sure we were comfortable, happy, and enjoying every moment. His kindness, attention to detail, and genuine hospitality made us feel so welcomed and special. He always checked in on us and made sure everything was perfect, which meant so much to us on our honeymoon. We couldn’t have asked for a better experience and are so grateful for the wonderful memories we made here. If you’re considering this resort—especially for a honeymoon—do not hesitate. And if you have the chance to be taken care of by Martin, you’re in the best hands!
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.