What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8432 reviews
-
Nov 06, 2025Lovely Hotel with great staff and accommodations
We have just returned from a week of vacation and had a wonderful time. The hotel has excellent staff. Upon our arrival Israel the doorman looked after our every need and was always there with a warm greeting and made us feel most welcome. Armando our waiter at the buffet was great. Maritza at reception insured we had the perfect room we were looking for. All staff very very accommodating. Hotel is very clean and well looked after. Really appreciated that a la carte dinners did not require reservations. Maid service was excellent! Everything and more we were looking for thanks to all. Mary-Anne and Mike
-
Nov 06, 2025
Best service!
We had an amazing time at this resort. Israel, the doorman, was incredibly helpful and so friendly that we were sad to leave him behind! All the staff, from the front desk to the maids and restaurant teams, were fantastic—special thanks to Benedicto at La Bruchetta, Armando at the buffet, and the front entry employees. The service was outstanding, and the food and entertainment were excellent. Be sure to bring water shoes for the beach, as it's a bit rocky from storms, but the water is beautiful and so much fun to swim in. The beach bar is perfect for lunch and drinks being served to you on the beach was a pleasant surprise bonus. I wish I could remember the girl's name that served on the beach as she was super great! We loved every day of our stay and highly recommend it. The adults-only feature was a great bonus. The jungle setting for the spa is amazing. Our swim out rooms were awesome and backed into the spa area so it was quiet and lots of wildlife to enjoy. We arrived home to Canada yesterday and the weather is cold so we hope to be back in the near future!
-
Nov 05, 2025
The most amazing hotel!!!
I honestly cannot rate this hotel and their staff enough! Absolutely every Staff member was so kind and helpful, the hotel and ground were stunning! The buffet was the best I’ve ever had it a hotel and I’ve travelled a lot! The à la carte restaurants were incredible and no limit on how many times you can visit each one! We had a swim up room and the pool was cleaned and brushed down daily Our room was extremely spacious but the only negative was some fixtures and fitting were abit tired and the room had a damp smell but they’re cleaned every day with plenty of bath towels and pool towels fresh each day, also the mini bar is stocked everyday too. Like I’ve mentioned the staff were incredible, from Jovie bringing us endless rounds of drinks at our swim up pool too and all the bell boys treating us as we walk past .. special shout out to Roy who is a credit to the hotel !! Thanks for a great child free holiday!! We’re hoping looking to come to the sister hotel next door with our child next year xx
-
Nov 05, 2025Great place all around!
Definitely a wonderful place! The restaurants are amazing, the drinks are great, the spa was super relaxing and we met so many new people! The service was above and beyond and took great care of us! One complaint was the room service food was not to my liking but the buffet was always open and I’m also picky so take that as you will. They upgraded our room but it was two doubles instead of a king which was fine since we kinda slept better that way after spending all day together lol. It was our honeymoon and also first time traveling internationally so we definitely recommend for any couples in the future!
-
Nov 05, 2025
Traveled at least 12 times here, I'm a "PYP" snob. That's not gonna change.
Visited October 25 to November 4th. I have been to this resort more than a dozen times. It doesn't disappoint. Food is decent, rooms are spacious. Yes, it's a little beat up, they do their best to keep up with maintenance. Special shout out to the bellmen group...Israel, Enrique, Flavio, all of them are exceptional. The security staff is great too, I see Luis year after year and he greet me with a smile "Behave" he says. At the buffet, Lizzie was lovely as a hostess, Gerameel and Brian always make me laugh. The bar staff are great at keeping the spirits flowing. Jose is my favorite, Colli, Herbierto, are fab too. My favourite pool server Rosy is there for my repeat visits. She's a gem. I didn't have much to do with the concierge, which I think less is more with them. The disappointment was that the double bed requested couldn't be accommodated, probably because we checked in on a weekend. We could have switched, but we just put a pillow between us and were fine. Also, they didn't provide a comforter on the bed only 2 sheets. Multiple calls yielded us 2 polar fleece blankets. Good enough. Housekeeper always ensured we had beach towels. I don't know why people complain about the beach towel exchange, never a problem for us. Sorry for the long winded review, just go and form your own opinions. Price point is pretty good for this resort. Don't like it, don't return. Simple as that.
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.