Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8376 reviews

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  Ok resort

  Just came back from celebrating my wife birthday with another couple, did we have fun? Yes. Was the hotel excellent, no. It was ok. We been to a lot of hotels in the area and I will give the other 5 star, this one 3.5-4 star. Hotel was clean other than the coati pooping all over the building. The night club was suck, the dj didnt play good music, not even 10 people each night, not even for the white party or the glow in the dark night. We used to go to the family side, it was much better. Entertainment wasn't good. And the foam pool party, if that's what you want to call it. They only had one machine for a huge pool that there was hardly any foam in the water. You can't go into the beach because of all the rocks in the water, a lady cut her self and had to see the doctor. It was my wife birthday and not even a cake or a happy birthday, usually when you check in at a resort they'll greet you with a drink, not here. Now the hotel staff are great, friendly 👌. Starting with the bell boys. Enrique, Javier, Royer, and Favio are the best in the hotel, they'll go the extra mile to make you feel at home. Also the bartenders are great especially David and Heriberto. Rooms were clean and comfortable except for the pillows that were hard. If I ever go back there, it'll probably be to the family side because they haver better entertainment and the hotel is better.

  Oct 15, 2025
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  What a let down...

  This was the 6th time I've visited this resort, and unfortunately the last. Things have gone downhill over time, with rooms looking tired, and the male Concierge was not customer friendly at all.. The staff as always were top notch, but after 4 days I noticed that our swim up pool hadn't been cleaned. I reported this and the staff arrived, and advised me not to swim in it, as the filters weren't working... We had been swimming in unfiltered dirty water for 4 days... A major health hazard I also had an issue with the toilet, and it took over 6 hours for them to fix. Bearing in mind I was in a Platinum Swim up room, and the holiday wasn't cheap, I expect better. Please get your act together as an excellent resort, is turning very average. I have since learned that the resort was only 35% occupied... Are customers voting with their feet?

  Oct 13, 2025
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  40th birthday/Girls trip

  Total experience was awesome! We had two swim up rooms next to each other and it was perfect for 4 women. Having the pool right there with our own patio and chairs was the best thing we did. Highly recommend! Javier, Enrique, and Rafael took care of us the whole time, so respectful and friendly. They helped us with extra towel, taxis, everything! They definitely made the experience top tier!

  Oct 13, 2025
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  Great all-inclusive experience in Playa del Carmen

  We had an amazing two-week stay at Platinum Yucatán Princess Resort in Playa del Carmen. We booked through TUI, who organised flights that worked for us, a room we wanted and convenient transfers either side of Cancun airport. Highlights for our visit were the all inclusive food, drink and Pilates classes. The food is great - Buffet Yucatán run by Abi and Lizeth is a real treat. They take the brunt of breakfasts and lunches, with everything you can imagine on offer, from an omelette station to a taco station, and anything else to boot. Shout out to Bryan and Armando who were great throughout the stay. The tepenyaki table at Kotatsu was amazing, and gave us the option to stuff up throwing some eggs around in hilarious fashion. Drinks were on tap 24/7 from a variety of bars, and our preferred area was the quieter pool bar near the beach with excellent swim-up tequila sunrises. I’d never done Pilates before, but the 10:00am classes led by Iveth were awesome and are really making me consider taking it up when I get home. We also enjoyed some day trips - there are organisers on site throughout the day to assist. We visited Cenotes, went on a free tequila tasting tour and had a chance to explore 5th Avenue Playa del Carmen where we got to enjoy local tostadas and mezcal. My wife also got stuck into some scuba diving and saw a hammerhead shark, which was really cool. The beach was a slight shame, with a team working round the clock to remove the seaweed that is dumped on the shore by the daily tide. It was a bit slimy and smelly, but if you move further down the coast towards the sister hotel it gets a bit better. Very grateful for an amazing and memorable stay in Mexico 🇲🇽

  Oct 11, 2025
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  Relaxing and Chilled atmosphere

  My wife and I, along with her best friend was at the Platinum Yucatan Princess from Sunday 10/05 through Friday 10/10/25. It was a 40-minute ride from the airport. We were greeted by Bellmen Enrique and Christian; they were so friendly and knew our names every time we went through the Lobby. The Front Desk at check in was easy and we had Raphael put our room key bracelets on and explain the layout of the resort. We had swim out rooms on the tropical side of Building #2, they were nice and quiet. The rooms had everything we needed and slept well, with plenty of hot water and cool AC. The food was good everywhere we ate. Men have to wear long pants at ALL the restaurants, except the Yucatan Buffet. The beach is cleaned up by mid-morning; it fills with seaweed every morning. This place is very clean, and the staff is all very friendly. Special Thanks to the Bellmen Enrique and Christian, Lobby Bartender Carlos, Plaza Bartender Jacinta, Yucatan Buffet Hostess Lizeth, and Server Rosenburo, Bruschetta server Ferdinand, we liked all the wildlife that wondered around the resort. We would recommend this resort

  Oct 11, 2025