Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8345 reviews

• 

  Really disappointed

  Hotel was good in general, buffet international was great but the other restaurants Just open three times a week. The elevator needs to be cleaned because all were dirty but I decided to give just 3 stars because I asked for an indrive driver and the hotel security didn't want to give the access to pick me up. They says "taxis" are the only allowed to get into the hotel and that was a lie!! There is MAFIA CORRUPTION with taxis ! I really disappointed with that!! I had to ask to bellboy to take me out to the hotel for taking the Indrive driver!! Please don't take taxis they don't deserve your money! And the hotel has to fire the security as he was the person who says no to my driver!!! I will never go back to this hotel for this reason it's a shame...

  Sep 12, 2025
• 

  Another Great Stay at the Princess!

  This was at least our tenth stay at the Princess. The resort is beautiful and staff is so friendly! Javier at the bell stand is one of our favorite people! He has always made us feel at home. Elisa, who serves drinks to the swim out rooms is great, and maintains a great mood while running around in the insane heat! Fernando at the pool bar is helpful and again made us feel so welcome. They are constantly updating and upgrading the property. Love the addition of Netflix to the TVs and the food has improved considerably since our first visit four years ago!

  Sep 07, 2025
• 

  4.5 out of 5. Beautiful people and food.

  My opinion 4.5/5. Just returned to the UK after 9 nights in a deluxe swim-up room in Block 1. The resort is quiet—definitely far from full. Skylights was closed, but the other à la carte restaurants alternated two at a time, with no booking required. • Rodeo was a total success—the ribeye was big and juicy. • Teppanyaki was fun and worth a visit. We enjoyed it, but once you’ve seen the show, there’s not much reason to go back. • Aroma was lovely, serving a beautiful fillet steak. • La Bruschetta—I can see the appeal of having an Italian option, but for me it ranked fourth among the à la cartes. The buffet was very good by all-inclusive standards: always plenty of choice and good quality food. Beach: Unfortunately, it smelled awful for most of the holiday. We walked up and down the coast (about 1.5 miles each way) and, honestly, the Princess hotels had the worst stretch. They let the sargassum pile up until no more could wash ashore, leaving the water brown like a river—completely unlike the turquoise tropical water you’d expect. Because of this, we stuck to the pools most of the time. That said, the beach at the Riviera Princess (next door) was much better cleared during our last two days. We were able to paddle in clear water and enjoy drinks from their beach bar. Sadly, the Yucatan’s beach remained piled high with smelly and brown sargassum. Pools: We were very happy with our swim-up in Block 1—quiet and relaxing. The ladies from the main pool bar came by regularly to take drink orders. They definitely deserve a tip, and they’ll keep coming back to check on you. The main pool grew busier as the holiday went on, which we took as a good sign (we want the hotel to succeed!). Drinks at the pool bar were decent, and they’ll make you anything they can if they have the ingredients. Massages: The hotel spa was nice, but the “pink ladies” on the beach offered the best value and quality. We had a one-hour massage with them for $35, and it was excellent—actually superior to the hotel’s. Even better, it was done right there on the beach under their own palapa with the beautiful sound of the waves in the background, which made it extra special. Excursions: We did Coco Bongo and Xcaret—both brilliant. • Coco Bongo is a late night, but it’s a great way to break the jet lag. Amazing dancing and hilarious shows. Sellers are around the pool every day, and they can be trusted. We booked through TUI, but the poolside sellers were the ones who actually collected us (much to everyone’s surprise!). We went for front-row tickets, which were excellent. Gold might have offered a similar experience for a bit less, while standard tickets are probably best if you mainly want to dance. • Xcaret was equally fantastic, full of culture and experiences. We saw dolphins, sea turtles and swam their underground rivers. The evening show was amazing too. We paid for the evening dinner, but frankly could have lived without that expense. 7 tiny courses which weren’t a patch on the buffet back at the hotel. Comparison with next door. The adults only Yucatan is good. No complaints other than the sargassum. The Grand Riviera Princess next door was having a lot of building work done, but it’s quite clear that it’s going to be a beautiful hotel once complete. I would actually consider staying in the platinum section of that hotel next time instead of the Yucatan. Final thoughts: Mexico is a fantastic destination. The Mayan people are beautiful, the culture is rich, and the cuisine is delicious. I’ll definitely be returning to Mexico, and would happily return to the Princess. - take mosquito repellent (we were bitten often) - deluxe swim-up is worth the extra. Platinum is not - it seemed so quiet and lifeless in that section of the Yucatan.

  Sep 06, 2025
• 

  The place to be married!!

  Where do start with this resort!! We went there to be married and based on the two weeks we were there, there a few staff members that reward a huge shout out for their huge attention on customer focus and experience : Bellhop : Enrique & Javier both went the extra mile with very attentive service and nothing was ever any trouble, a few other on there team also worth a mention Quiet Pool Bar : Jovita, Marco & Heriberto were amazing, their service with the pool drinks was amazing, a nod & wink and the drinks were there, even when sitting away from the pool, smiling Jovita always made sure that the glasses were replenished with Marco & Heriberto always recognising your face with a happy smile and your recognised drink Reception Bar : Both Molli & Jeremias were equally as attentive and was always there chatting away and serving our drinks efficiently Wedding Planner : Paulina - we thank you and applaud you for your kind, loving and attentive service during our wedding, you made us feel at ease and that even with a bit of rain you made sure that the service went without a hitch These are just a few of our favourites but there is an army of services people that make the resort is exactly as you'd expect - so thank you all The hotel itself is faultless, the food is always plentiful with a selection of other restaurants available (long trousers) The pools are cool and welcoming in the morning, becoming warmer as the day progresses, note that the other party pool is loud and raucous if that is your choice Take mosquito spray - little blighters!! Generally - very, very highly recommended and would definitely return

  Sep 06, 2025
• 

  Amazing

  all around great experience big shout out to enrique (bellhop) for all the help! i loved the chicken pamriganna from the bushetta and i loved the princess burger from rodeo , must try!

  Sep 03, 2025