Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8492 reviews

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  Generally a great place

  This is a very big resort with beach frontage. The rooms are huge and well appointed but lack a full length mirror which I think is v important. The staff were efficient and polite and helpful. There are areas that need improvement and these were mainly the public area toilets which were very below par and some of the walkways to the rooms were scruffy and along with the elevators were not cleaned very often. The beds by the pools were not too clean either. The food was plentiful in the buffet and the speciality restaurants were very good. Entertainment was v professional and varied. Don't go to this hotel if you don't like walking as everything is v spread out and takes time to get to,it is,however all accessible for less abled people. There are lots of animals roaming around iguanas,coatis even a deer and a Capybara but they are harmless and v entertaining! All in all, good value for money but room for improvement here and there.

  Dec 11, 2025
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  Staff experience was The best ever

  I had such an amazing experience. I'm specifically writing a review in regarding Rogelio, who worked in the buffet restaurant. He was truly the best. I'm in recovery and sober and he helped find out from chefs if there were any food that may have cooked with alcohol, since I'm in recovery. We went over and beyond to help me out. Truly this man deserves a RAISE. I have never seen someone going out of there way to give people the most wonderful experience with a sense of security. I WILL DEFINITELY BE COMING BACK TO THIS RESORT BECAUSE OF HIM AND THE REST OF THE STAFF.

  Dec 10, 2025
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  Love the PYP; like going home

  We arrived at PYP at the end of November, for a week. We stayed in a Platinum Deluxe room (regret not getting the swim out). First…the Israel greeted us with hugs and a huge smile. He actually remembered us from a previous stay. Then Amaury helped us with our luggage and made sure everything in our room was the way we needed it. These two gentleman are THE BEST. They make us feel like longtime friends! They have lots of tips for the area and can help you with anything. I have travelled the world and these two guys are wonderful human beings! Our room was clean, comfortable and private. We were on the ground level and our patio faced the mangrove. Some people might like the pool view but we really valued the sense of seclusion and quiet. The cleaning crew are top notch! Friends also travelled with us and we all hung out around the back pool. It was warm and peaceful. Adored the wildlife! I wasn’t able to get the names of the two guys cleaning. They didn’t speak English and we barely spoke Spanish but they remembered us too lol. Somehow we made each other laugh. They kept it sparkling. Rolando (spelling?) at the pool bar is great too! Try an iceberg…they are delish! The food is fantastic. Loads of choices and the crew at the cooking stations will do their best for you. I can’t forget Lizbeth who greets everyone with smiles. Brian (who remembered us too) will entertain with comical chirps and animal noises lol. Alberto was waited on us the most. He helped us learn a bit of Spanish and always asked about our day. Make sure you stop at the beach bar and grill….consistently great service and food. This was our fourth trip. My only complaint is that I WISH the swim outs had more comfortable loungers. It won’t stop us. The staff at PYP are what make it different from other places. I can’t wait to get back and see Israel, Amaury, Lizbeth, Brian, Alberto and the pool guys again!

  Dec 10, 2025
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  I went to the Platinum Yucatán Princess for the second time, enjoyed it just as much as my first visit, plan to come bac

  This was my second time staying at the Platinum Yucatán Princess, and it was just as amazing as the first. I always love coming here and will definitely be back again. Amaury, Israel, and Royer made the experience incredibly welcoming — they always greeted us with joy and provided outstanding service. They truly helped make our stay unforgettable.

  Dec 09, 2025
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  Relax. You’re on holidays

  Lovely swim up, room 2015, calm area away from main (loud) pool activity. Susana kept us very clean and cozy, new towels and all. The MVP of the week. The conciierge guys were fun to be around. The beach is very nice 3 minutes to the right, not too crowded. A little snorkeling activity with many searays straight off the beach in the rocky areas. Food is good, although slightly better in the newly renovated family area which we had full access to. There are deers if you walk the grounds in the upper parts of the resort. What else could you possibly want?

  Dec 09, 2025