Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8518 reviews

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  10-Day December 2025 Stay

  This was our fourth stay at the Platinum Yucatan Princess and our second stay there in 2025. Our stays at PYP include 14-days in 2017, 14-days in 2018, 7-days in March of this year, and then 10-days for this past vacation. The only reason for the seven year gap between stays was that we were living on the other side of the globe for a long period of time. Once again, this resort delivered on our expectations. As with our previous three stays we booked a Honeymoon Swim Out Suite. We continue to book this room category due to the convenience of the location, the larger room and of course the easy access to the pool. Platinum Yucatan Princess fits exactly the type of vacation we enjoy taking. We just want to relax, sit around the pool, have some drinks and enjoy some rest. We have no interest in playing the towel game trying to secure chairs by the beach or by the pool which we hear is common in a lot of resorts. We want to eat when we're ready to eat and aren't interested in making reservations so this resort continues to fit perfectly with the ability to walk right up to an a la carte restaurant and usually get seated pretty quickly. I should mention that we travel a substantial amount for both our jobs and have done so for over 20 years, so having a complete chilled out vacation is exactly what we are looking for every time. We're not looking to party, participate in tours or excursions... we're interested in the great weather, meeting some people and enjoying what the resort has to offer. We want to shout out the following staff members we interacted with the most for making another stay at PYP a great one! Bell Attendants: Roy and Armoury. Front Desk, Platinum Building: Kiara, Lina, Cynthia, Carla and Melody. Plaza Bar (Servers and Bartenders): Jacinda, Sebastian, Iker and Nestor. Platinum Pool Bartenders: Alex, Leo and Colli. Rodeo Grill servers: Erick, Javier and Karem. Bruschetta servers: Jeronimo, Eduardo and Miguel. Aroma server: Esmeralda. Restaurant Host Alfonso, Hostesses Maylin and Berenice. Room Attendant: Clarissa. Beach BBQ: Rodolfo. Although their names are already mentioned above, the following team members went above and beyond in our view: Leo from the Platinum Pool bar (and later moved to Plaza Bar in the evening) - doing a great job doing his thing behind that bar, especially in that direct sun in the afternoon but still taking the time to interact!, Jeronimo from Bruschetta - always went out of his way to say hi to us even though he was only our server for one meal. Nestor from the morning shift at the Plaza Bar - he is a genuinely huge asset to PYP, smiling constantly, engaging and sincere. Our room attendant Clarissa - was patient with us when we needed to quickly get in and out of our room while she was cleaning, friendly and made sure we had everything we needed. And finally but certainly not least, we need to make sure Rodolfo from the Beach BBQ gets some attention here. He's mostly a one man show and doing an excellent job taking care of everyone, including what I am sure is all the funny orders people make. Thanks to all for making our stay at PYP exactly what we needed. We're looking forward to returning in 2026.

  Dec 23, 2025
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  Great Resort to get some R&R…

  We just finished 2 weeks at this resort. Staff, hotel room, food are very good. The buffet has excellent staff. Particularly Rogelio, Lizeth and Abby the different managers that we were acquainted with. The servers were very good as well. Martin, Bryan, Abileno, Guadalupe as well as Salatiel. All very helpful and proficient at their jobs. The cooking staff was excellent as well. Armando, Neyzer, Carmen, Isidro and Jose. The Concierge Staff, excellent as well. The Beach Hut restaurant has the best wings around. We ate there very often. The only downfall for us is the beach. There are many rocks in the water making the swimming unpleasant.

  Dec 23, 2025
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  Platinum Yucatan Princess Doesn’t Disappoint – Again!

  This was our second time here from 11 years ago and it’s still in pretty good shape. Rooms are still lovely and the beds/pillows terrific and you’ll sleep well. Room temperature was fine; we never had to adjust the a/c. Fridge was stocked most of the time with pop and water only had to ask for water on one occasion. In room coffee is hilarious; with single cup servings and two individual packets. Double showers are great. Brought our own face cloths just as a habit. They supplied some but disappeared one day. Hair dryer is terrific so leave yours at home. We also had to request more soap as they didn’t have enough for each of us and the shower. Ala carts are fine; we enjoyed the Italian the best and went back twice. We had a miss with the Asian fusion restaurant. Brazilian was located in the Grand Sunset Princess which shares the property but was quite far away and we had to walk quite a distance but it was terrific once we arrived. Note: the middle hotel is being renovated for the next year so there is no way to “short-cut” through the other hotel to get to the Grand Sunset Princess. You need to either walk the beach in the day or walk down the road from the main lobby or grab a golf cart ride. This wasn’t a problem for us but it would be if you have mobility issues. They were getting a “driver” the following week to address this problem so it could be better by the time the next guests arrive. The buffet is terrific most of the time. We enjoyed the buffet at the Grand Sunset as well; almost better than the PYP. They have a terrific 5th Avenue Sports bar that we ate lunch at featuring a small pub style menu at the Grand. We didn’t have a swim out room but we were able to enjoy everyone else’s from the other side of their pools. The ocean is rocky in front of the PYP so we just walked down the beach and enjoyed the other part. Seaweed was hit a miss. Some days good other days annoying. Bring water shoes. Hurricanes have stolen some of the beach so the loungers are quite close together. We found the gym much bigger and better at the Grand Princess and went 4 times. Tons of stationery bikes, recumbent bikes, treadmills, etc. and loads of free weights and machines. Very, very good job! Jogging through the resort is limited, you won’t get a lot of mileage and some of the paths are covered in moss but it makes for an adventure. We enjoyed the target shooting a lot and Luna was adorable and very customer-friendly. She deserves special recognition! We enjoyed the hotel house wine (white and red) and we were invited to purchase additional wine if desired. The alcohol was fine and we had the opportunity to have higher quality due to the PYP privileges, and we had to give our room number etc. for inventory control on a few occasions when we requested a different liquor (e.g. Hornitos Tequila). They do have a problem with the Coates (sp) as they are marauders and will steal anything in your bag that is edible. Don’t leave items unattended and DON’T FEED THEM. They are also getting into people’s rooms when the doors are left open. They are a nuisance and very bold. Good luck to the PYP in sorting this problem out. There is a crocodile with two babies in the mangrove at the very far end of the Grand resort. If you’re luck you will see them. Go and enjoy!

  Dec 21, 2025
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  2 Great Servers

  This is for 2 amazing servers we had at the Buffett. Morning was Jerumeel for our breakfast. He started off our morning with great service and our Mexican water( tequila). So sweet, professional and remembered our coffees and expresso the moment we sat down. Now dinner was the best with Salutiel. He was such a sweet, funny, polite man. And had my husband enjoying himself with great conversation. Happy Anniversary to him and his wife. I wish many blessings on these 2 men. And the food was he best…. God Bless

  Dec 20, 2025
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  Amazing Experience and Staff

  Javier Reyes - Bell Boy had awesome service and super friendly, makes the resort feel like home and makes us want to come back a second time! We had a great time, everyone is extremely friendly and takes care of you. Pools, food and rooms were fantastic

  Dec 20, 2025