Royal Hideaway Playacar - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10045 reviews

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  Great choice for luxury feel at a fraction of the price

  I booked Royal Hideaway many months in advance for a total of $3200 for 9 days. Our room was steps from the pool and the sand. I was meeting my friend who I had not seen in 8 years. I was flying from Portland, OR. She flew from England Direct to Cancun. Our visit was Oct. 27 to Nov. 6 2025 I am a huge foodie and neither of us wanted to be at a resort with children. We decided that this was the place that met our needs. It's Her first time in Mexico and my first time in Playa. After a long day of travel, I was pleased to arrive at the resort at 7:00 pm. I was welcomed with luggage assistance, a glass of champagne and escorted to desk with one single man behind it. I sat down. And checked in. It was fabulous. The resort is gorgeous. It felt like I was the only person who was staying there. Luxurious first impression from there on out. My requests for particular accommodations were met and my room was ideal. The best thing about this vacation was the "personal concierge service" For every 12 or so rooms, you have a concierge who sits outside in the foire all day. “Fernanda” was who I had the pleasure of working with. I have never had a concierge service like this, and I was so grateful. And definitely utilized her services. Her English was fantastic. She went the extra mile in every situation! I had her phone number and She even came out to the beach on the sand” in her heels” to help me one day. I happily tipped her and wish I could have given her much more. I recommend having enough cash on you or a PayPal cash application for tipping. $100+ U.S. I recommend for concierge The restaurant food was excellent, however, if I had stayed any longer than 9 days, it would have gotten boring. Service wasn't bad overall . Some places were just stand out. Palazzo was my favorite for food, as well as Azia. The difference in energy between the two restaurants was night and day though. We were lucky enough to squeeze into a spot for the round table habachi show on our last night. I google translated to the most friendly hostess, that if there is a cancellation we would love to sit at that table. She made it happen. I hugged her when we lett. That restaurant and the people made our last night spectacular. The best service we received, hands down, was the manager at The Grill, right by the pool. They do breakfast and lunch. But !Carlos Quintel!, Who does dinner service, went above and beyond. My friend wasn't well that evening and I had no reservation anywhere. They gave me a table at the” Grill “and gave me soup to bring back to her. I brought her there next night and she was impressed. We specifically tipped him personally. He, then looked to his wait staff, who served us and gave them the money. He is a class act! Some things that were a miss: You absolutely need a reservation for every dinner. There really is no option for showing up unannounced. Unless it's breakfast. That can be tough if you change your mind or can't make it for dinner Everything books up. Your Concierge will take care of all of it at the beginning of your stay or throughout. Book ahead though. An incredible band plays on Thursday's! Excellent singer. I wish the area had more of a dance tloor. "NOTE" Do not rely on room service answering the phone until after midnight. And they do not bring you alcohol after midnight. Have money to tip the bartenders, wait staff, room service and housekeeping. Even a dollar will suffice for multiple visits I am a bit embarrassed that I did nothing to brush up on my native So Cal Escuela Espanol before I arrived. You will be received so much better if you try to use the native language. The jacuzzi's do not stay hot all hours. That was a miss for me. Also there aren't enough fun things to do. Grown ups like kid activities also, just without the kids. Haha Like life size chess games and pool slides. I did play volleyball though. Overall satistied. Certainly some stand outs, as I mentioned.

  Nov 14, 2025
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  A most memorable holiday in a beautiful resort!

  We have just returned from the Royal Hideaway a most beautiful resort and what a wonderful experience it was! The grounds are simply stunning, well maintained with peaceful water features! The staff work round the clock to ensure the grounds and water features are impeccable. There are benches dotted around the grounds, 5 swimming pools, two of which play soothing classical music making them tranquil and intimate spaces! The resort has 5 restaurants each offering a different type of cuisine and exceptional dining experience! My absolute favourite was Azia (Asian cuisine), followed by Spices , a beautiful space with tall windows a lovely chandelier, wall lights and it over looks a beautiful sandy beach and the sea! The restaurant serves delicious Mexican and Caribbean cuisine and has a bar with a great selection of Tequilas! Oh and did I mention the best meal we had was in the Royal Theatre? The dinning and entertainment in the theatre added a touch of sophistication! Although we had a couple of issues one with our first room and a mix up with our dinner reservation, Sandra Jiménez (our absolutely amazing concierge) handled the issues with professionalism and understanding! She completely turned the situation around, organising a complimentary massage for my partner and I, sparkling wine and charcuterie delivered to our room, a special dinner and early birthday celebration beautifully delivered with a birthday cake by Antonio Lopez (the magic trick worked 😘)! We could not have asked for a better concierge - Thank you Sandra from the bottom of our hearts! Thank you to Luis Hernandez who made sure every restaurant experience afterwards was perfect! On our last day, some of the restaurant staff who had looked after us, came to say good bye after our meal, a lovely and personal touch that meant so much to us. We would also like to thank the following members of staff: Isis Chuc, Wilson, Mariela, Teresa, Montserrat, Miriam, Oscar, Roberto (Mr Frisbee… you know who you are!), Carlos Cach, Lorenzo Cauchi, Villa 29 staff - Diana who ensured our room was clean and Jose (Chiapas Palenques) who topped up our mini bar, Cipriano Villa 22, the team at the Spa - Norma, Yomara, Guadalupe ‘Lupita’ and Leticia. Lastly but not least thank you to all the staff - including those looking after the grounds and water features, bars, poolside and activities. and all behind the scenes who ensure guests have unforgettable experiences in the resort! What began with a few bumps turned into a most memorable and unforgettable holiday and we are already counting down to our next visit in 2026, God willing!

  Nov 14, 2025
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  Lovely Views, Several Letdowns

  I’ll start with the positives: the resort’s location is incredible, and the pool and beach areas are truly beautiful. The staff was friendly, fun, and made great drinks. However, there were several issues that made the experience disappointing. Upon arrival, we were told our reservation was only for one person per room and they attempted to double-charge us, despite my Booking.com confirmation clearly showing two people per room (four total). When we got to our room, the phone and fridge didn’t work. We notified the concierge, who came up, confirmed the issue, and said someone would be sent to fix it—no one ever came. We’re easygoing, so we didn’t continue to follow up, but it was still frustrating. You’re required to make reservations for every dinner, yet when we arrived, almost everything was already booked. We managed to get a few late reservations, but once we arrived at one restaurant the guys were told they couldn’t wear shorts—even though they had dress shirts and closed-toe shoes. We understood the rule, but it would have been helpful to know in advance. The biggest disappointment was the food. We’re from San Diego and absolutely love Mexican cuisine, so the blandness was surprising and honestly pretty disheartening. Overall, the resort has beautiful grounds, but the strict rules, lack of responsiveness to room issues, food quality, and attempted double-charge made this feel far from a true “5-star” experience. Unfortunately, we wouldn’t return.

  Nov 14, 2025
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  Best Beach inMexico

  Ive made a dozen trips to Royal Hideaway, Its as Good as it ever has been. Staff , Entertainment, Food, Drinks, it's all top notch. Javier at the Pool kept our drinks full. Sucel or Concierge was amazing treated us as if we the only ones there. we'll be back

  Nov 14, 2025
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  Honeymoon

  This truly was a pleasant surprise! Nice quiet resort, very clean and maintained, located perfectly on the best beach. The food was excellent no matter where we ate and the staff was fantastic and friendly. Would most definitely stay again in the future.

  Nov 14, 2025