What We Love

  • Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
  • Ten minute massages by the pool (tips only) are totally worth it.
  • The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
  • The resort is a member of The Leading Hotels of the World.

Resort Details

Dining
Various restaurants and bars serve A la carte and buffet-style dining experiences.
OnSite Dining
  • Various Lounges/Bars
    - Tequila Bar
    - Alegria Bar
    - Ventanas Bar
    - Palazzo Bar
    - Azia Bar
    - Deck Bar
    - Tea Time
  • Various Restaurant
    - Palazzo
    Italian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.
    - Ventanas
    Offering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.
    - Chef’s Table
    A unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)
    - Spices
    This Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.
    - The Grill
    A romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.
    - Azia
    Offering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.
    - The Deck
    Offering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
A spa, daily housekeeping, an exercise gym and more amenities are available.
On-Site Amenities
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • Currency exchange
  • Dinner served in restaurant†
  • Doctor on call†
  • Dry cleaning†
  • Express check-in†
  • Express check-out†
  • Fitness Facilities†
  • Housekeeping - daily
  • Ironing Amenities (On Request)†
  • Laundry Facilities†
  • Lounges/bars†
  • Parking†
  • Pool†
  • Spa†
  • Tennis court†
  • Travel agency†
  • Valet parking†
  • Wheelchair access†
Off-Site Amenities
  • Internet Access†

† Fees may apply

Tennis, 6 pools, nearby golf, water sports and more fun activities are available.
On-Site Recreation
  • Basketball court
  • Bocci court †
  • Diving †
  • Fishing †
    Deep Sea Fishing ($)
  • General †
    - Bingo
    - Cocktail Class
    - Cycling
    - Day and Night Entertainment program
    - Ping Pong
    - Pool Table
    - Tennis – 2 Lighted Courts (Reservation required)
    - Tequila Tasting
    - Windsurfing
  • Golf †
    Golf Nearby ($)
  • Kayaking
  • Motorized Water Sports †
  • Pool
  • Sailing
  • Snorkeling
  • Theatre †
    Nightime show at Club Royal Theater (3 Days a week)
  • Volleyball
    Pool Volleyball
  • Water activities †
    - Water Aerobics

  • Windsurfing
  • Wine tasting †

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 10092 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Standards Dropping

    The Royal Hideaway is in a good location and the grounds and wildlife are great. Rooms need a facelift but ok. The menus in the restaurants need a shake up as they are very similar to previous years. We come to relax and spend much of our day at the pool. This year there was a lot of reserving of sun lounges. Many of these stay vacant for the day. We have been here 5 times and spent a total of 60 nts (2 months) in this resort but don't seem to qualify for anything special. The other negative this time was the arrival groups. We loved to dine early on the balconies of the upstairs restaurants. This year these were constantly booked for groups. I'm sure groups are great for filling rooms but obviosly the enjoyment of couples is no longer important. The staff are still really brilliant as was Ricky our concierge. However there seems to be absolutely no appreciation of our loyalty from management. In all our 5 visits I have never yet met a manager.

    Dec 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Royal Return to The Royal Hideaway Playacar

    This was our second stay at the beautiful Royal Hideaway Playacar and it didn’t disappoint. The staff consistently go above and beyond — attentive and warm from check-in to check-out. Our suite was spacious, cool, and perfectly set up for relaxing indoors or on the private terrace. The pool deck chairs are wonderfully comfortable and ideal for lounging or socializing with sweeping views of the resort and the beach. Dining was a highlight: all the restaurants are excellent, but Ventanas stole the show. The mussels and octopus appetizers were unforgettable and the short rib entrée is truly outstanding. Add in lovely bars and entertainment, a rejuvenating spa, and a well-equipped gym, and you’ve got a superb package. We travel with a wonderful group of friends who book vacations together and we occupied the entire resort. So we enjoyed the resort entertainers immensely - as well as the entertainment crew brought by our group. The Royal Hideaway Playacar is situated a short, convenient taxi-ride from the main shopping district. I recommend you check it out, as the walkable nearby stores can be outrageously overpriced. DO be aware of a common selling trick played by some local vendors. They pretend to ‘recognize’ you & tell you they know you from the hotel where they also work. They don’t. Don’t fall for it & just avoid. (Obviously I did - last year - LOL!) You’re welcome!!!

    Dec 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    I’ve been to Mexico over 20 times and this is by far the best hotel that I’ve ever stayed at thanks to Diana Cesar

    The food was excellent the time and dedication the team here takes to clean the room and make sure everything was appointed. It was a true vacation no worries. Excellent everything was clean down to the mini fridge being filled every day. It was amazing.

    Dec 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Trip

    We have been to the Royal Hideaway 14- 15 times and obviously we really enjoy the experience and keep coming back. The highlights of the trip vary from one time to the next, but this recent visit ranks among the best. This was due in large part to Gabriella (Gabi), the concierge of building 23 where we stayed. She was absolutely wonderful. It was clear from the start that our enjoyment of our time at RHP was her top priority. As with any older property, there were a few minor issues with our room. Gabi took these repair requests cheerfully and oversaw the repairs personally and almost immediately. This has not always been the case in the past. Dinner reservations were sometimes a challenge, but Gaby persevered and got us what we wanted at the times we requested. I could go on, but I mostly wanted to thank he for one service above and beyond. Shortly before our trip, a close member of our family - our Golden Retriever- passed away, and it was very difficult. We mentioned this to Gabi , and when we went to dinner the night of Día de los Muertos, we found an elaborate shrine to him that Gabi had made. It was touching to say the least. This is the sort of attention and caring that we have come to expect at the Royal Hideaway, and this is why we keep coming back. The place is not perfect, but it is very good. The people are what really counts, and they are awesome.

    Dec 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    37th Visit, Headed to 38th!

    We’ve been to Royal Hideaway Playacar 37 times, and our July trip was our favorite yet. The staff were fantastic, better than ever. We want to give a big shoutout to the Beach and Pool team, along with Ocativio, Jesus Argello, Adriana Perez, and Monserrat. Their kindness and attention really made the week extra special. We stayed in the presidential suite and loved it as always. The food was the best it’s been in years, definitely a step up from our last five visits. Every meal was delicious and beautifully presented, and you could tell how much pride the chefs and servers take in what they do. Our only small wish is that the hot tubs would get fixed and that the main pool was heated, especially in the cooler months. Even with that, we had such a wonderful time that we’re already counting down to our next stay. We’re heading back on Sunday, December 7, and can’t wait to see the newly refurbished private pool. It feels amazing to know we’ll be returning to our favorite place, and we couldn’t be happier to hear that the beach is sargassum free. After 37 visits, Royal Hideaway continues to surprise us in all the best ways. The stunning beach, beautiful grounds, and outstanding staff keep us coming back again and again.

    Dec 05, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
    CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
  • Pet Policy : Pets Not Allowed

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