What We Love

  • Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
  • Ten minute massages by the pool (tips only) are totally worth it.
  • The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
  • The resort is a member of The Leading Hotels of the World.

Resort Details

Dining
Various restaurants and bars serve A la carte and buffet-style dining experiences.
OnSite Dining
  • Various Lounges/Bars
    - Tequila Bar
    - Alegria Bar
    - Ventanas Bar
    - Palazzo Bar
    - Azia Bar
    - Deck Bar
    - Tea Time
  • Various Restaurant
    - Palazzo
    Italian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.
    - Ventanas
    Offering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.
    - Chef’s Table
    A unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)
    - Spices
    This Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.
    - The Grill
    A romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.
    - Azia
    Offering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.
    - The Deck
    Offering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
A spa, daily housekeeping, an exercise gym and more amenities are available.
On-Site Amenities
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • 24-hour front desk†
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan†
  • ATM/Cash machine†
  • Baggage Storage
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car Rental Services†
  • Concierge desk†
  • Currency exchange
  • Dinner served in restaurant†
  • Doctor on call†
  • Dry cleaning†
  • Express check-in†
  • Express check-out†
  • Fitness Facilities†
  • Housekeeping - daily
  • Ironing Amenities (On Request)†
  • Laundry Facilities†
  • Lounges/bars†
  • Parking†
  • Pool†
  • Spa†
  • Tennis court†
  • Travel agency†
  • Valet parking†
  • Wheelchair access†
Off-Site Amenities
  • Internet Access†

† Fees may apply

Tennis, 6 pools, nearby golf, water sports and more fun activities are available.
On-Site Recreation
  • Basketball court
  • Bocci court †
  • Diving †
  • Fishing †
    Deep Sea Fishing ($)
  • General †
    - Bingo
    - Cocktail Class
    - Cycling
    - Day and Night Entertainment program
    - Ping Pong
    - Pool Table
    - Tennis – 2 Lighted Courts (Reservation required)
    - Tequila Tasting
    - Windsurfing
  • Golf †
    Golf Nearby ($)
  • Kayaking
  • Motorized Water Sports †
  • Pool
  • Sailing
  • Snorkeling
  • Theatre †
    Nightime show at Club Royal Theater (3 Days a week)
  • Volleyball
    Pool Volleyball
  • Water activities †
    - Water Aerobics

  • Windsurfing
  • Wine tasting †

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9810 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing beachside vacation spot

    This was such an amazing trip! We loved spending time by the beach and pool and we really enjoyed the unlimited delicious food

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    One of the best at Royal Hideaway Playacar

    The service and food at The Grill make it one of, if not, the best restaurants at Royal Hideaway Playacar. Carlos Quinta was an amazing host who made us feel so welcomed and accommodated. He made us feel special and cared for throughout our whole night. On top of that, the food was the best we had at the hotel. If you stay at Royal Hideaway Playacar, you have to make a reservation here!

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disappointing Third Visit – Poor Service, Rude Management, and No Accountability

    This was my third and likely final visit to Royal Hideaway Playacar, and I am deeply disappointed by how far the service has declined. We arrived around 12 PM on June 26 and were told check-in wouldn’t be available until 3 PM, which is standard. However, it began raining, and we were left outside without assistance. Despite clearly seeing that our room (2223) was cleaned and ready, we were made to wait in the lobby for hours—jet-lagged, tired, and soaked. No one offered help or even a basic gesture of hospitality, except for one employee who was cleaning the floors. To make matters worse, while I tried to rest in the lobby, I was abruptly woken by a staff member—not to check us in—but to fix an error in a cabana reservation charge. At 3 PM, we were sent to find our concierge, who was off duty that day. No backup was arranged. After wandering to another villa with no help there either, I saw another guest—who had arrived after us—already in her room with luggage delivered. Meanwhile, we were still chasing someone down to get a key. On June 27, I had a cabana reserved, but it stormed heavily with 95% chance of rain and 22 mph winds. The concierge agreed to cancel it, and we didn’t rebook for the 28th due to ongoing weather concerns and our departure on the 29th. However, during checkout, Lorena Villafuerte (front desk manager) attempted to deny the refund, rudely asking if it had rained “all day” on the 28th, as if short breaks in a storm justified forcing a 69-year-old woman to sit outside. To top it off, we were denied the hibachi experience on the 28th after being told it was full—only to arrive and find just three people seated. We were forced to sit and watch others enjoy the experience we requested. This stay lacked basic customer care, accountability, and empathy. As a returning guest who once recommended this property to friends, I now strongly advise others to reconsider. There are plenty of beautiful resorts in Playa del Carmen that still value their guests. Sadly, Royal Hideaway Playacar no longer seems to be one of them.

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A low key getaway

    A nice resort, a little on the smaller side. It's a more intimate setting nice for a quiet getaway. This is not a high energy loud party place if that's what you are looking for. There is no pool bar, but nice pools and a bar close to the pool and beach. Plenty of servers taking orders around the pool and the beach. If you are a male make sure you take a pair of long pants (something I never do on Caribbean vacations) because the better restaurants at the resort require them. We were unaware and uninformed until we got there and were making reservations. Overall a nice quiet comfortable place to stay.

    Jun 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Carlos

    Carlos at The Grill restaurant was fantastic and made our birthday dinner special with his service. Highly recommend to visit and really appreciate all effort!⭐️

    Jun 28, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
    CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
  • Pet Policy : Pets Not Allowed

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