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Sunshine for days, cocktails on point and a whole lot of chillin' time are on your vacation docket at this idyllic, pris
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Sunshine for days, cocktails on point and a whole lot of chillin' time are on your vacation docket at this idyllic, pristine stretch of white sand. Located in beautiful Playa del Carmen, this beachy paradise will instantly brighten your mood not only with luxurious, world-class service, but also with a Royal Hideaway Butler. Six shimmering pools, a fab full-service spa and sumptuous cuisine also await. When you step onto these silky sands, get ready to indulge in a day of whatever your heart desires. It's dreamy, we know. Time to hit the beach, friends.
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"This was a perfect vacation to unwind from the day to day hectic life that we all lead. From the moment you arrive you are completely spoiled and catered to; a fresh towel, glass of champagne and the s..." – JenByler
112 out of 127 (88%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.5
Service
4.5
Beaches & Pools
4.5
Dining Options
4.4
Room Comfort
4.5
"This was a perfect vacation to unwind from the day to day hectic life that we all lead. From the moment you arrive you are completely spoiled and catered to; a fresh towel, glass of champagne and the s..." – JenByler
112 out of 127 (88%) customers would recommend this product to a friend.
All Customer Reviews
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September 14, 2019
5 star hidden hideaway
We stood at the Royal hideaway in playa de carmen. Resort was clean and food was amazing. Adults only ..very quiet and cozy for 2 people that want to get away from the stress in life or to love so more in this beautiful resort. We saw top notch shows and performers too. Everyone here is so nice from the moment you arrive and during your stay. Quality is understatement here . Its excellent in every . Highly recommend this resort. The rooms were amazing too always cleaned. They clean rooms twice a day which was nice. Every building had it's own concierge so dealing with as front desk is none existing. Real happy ! We will be back.
Very nice resort, excellent service,
could have been more restaurant options and availability,
some were closed, disappointed that the dinner theater restaurant
was closed. Also need some more daytime entertainment at the pool.
More music!
Refrigerator in room could have been a lot more cold. just basically
room temperature. Also ice machines should be available on each floor
or somewhere, had to get buckets of ice everyday from room service,
even though room service was very good too!
The service everywhere though was great! everyone that worked there
so friendly.
Just need a few tweeks, also could use a dinner buffet, only available
for breakfast, And really don't think the men in slacks requirement
is necessary, it is a tropical atmosphere, nice shorts and shirts
should be acceptable.
thankyou!
From:Channahon , IL Age:55-64 Travel:1-2 trips/year
August 13, 2019
Buyer Beware!
We were supposed to go to another resort in Punta Cana but with everything that has been happening there, our families were concerned about us going and we decided to go back to Cancun.
The representative of Cheap Caribbean steered me to this resort with the knowledge that it was comparable to what I was going to get in Punta Cana for the same price.
The resort itself is older and even though we were told it had updated in 2017, it still showed it's age. Our room smelled musty and moldy and for the first 4 days, we had no hot water. One day the toilet did not flush. After one night's turn down, we had to request towels as they did not restock the room. The mini fridge barely kept the drinks cool. Our phone did not work to get an outside line or any concierge, housekeeping or anything but room service. Our concierge came in to try to get the phone to work and get someone from maintenance to fix our water issues but he never came back and no one showed to fix the matters. Wi-fi was terrible and could not call out.
Lazy river was green, had things floating in it with a scum layer on top and half the time was not working. The pools tiles were green with mold and who knows when they were last cleaned out. Three of the smaller pools were very green, had things on the bottom and floating on top and scum layer on the top of water. Would not get in these. Jacuzz's by the pool had things floating in them. Vendors were aloud to come up right to the pools and try to sell you items. No security on the beach, much less on the property. Very limited on types of drinks. We had a tour meet in the front of the facility at 5:45am one morning. No lights were working on any of the buildings or the walkways. Had to use our cell phone lights to guide us up to the front of the property.
After reporting our issues for the forth time and asking to speak with the manager, they finally moved us to a special room called the spa suite. Was an extremely nice suite that was very comfortable. We only wanted a room that had hot running water and toilet working. Couple of days they made the beds and cleaned up used towels but never finished putting pillows on beds and cleaning supplies and bag of extra supplies were left on the couch. Snacks and drinks were never replaced in our bar area. Hot water was still iffy at times.....I guess you had to know the right times to try to take a hot shower.
The one good thing about this resort was the dining rooms were excellent. All the different restaurant managers came up to us at different times of the day and had their chefs speak to us about making special meals for us. This was an awesome experience but made us uncomfortable as we were not asking for anything special but just to have main items work in rooms. Manager of facility and dining room staff were excellent.
Felt very alone here as we could not contact Cheap Caribbean even when we went to the manager and the Amstar representative. The two numbers they gave us did not work and the one time they tried to call me, my phone did not ring and did not get the message that they called until a day later (wifi terrible). I have traveled a lot using Cheap Caribbean and others but will not be using them again to help with travel plans. Definitely will never go back to this resort!!
My BFF was very pleased with my choice, that's the first thing that was important. BUT at checking in the receptionist tried to renege on our reservation. example: NO (2) queen size beds!! So we went thru that for about what seemed like 15 minuets. Finally they came up with our paid in full reservation as purchased.
Other than that everything else about the Resort was wonderful. I think because it was an adult only resort with not much activity, AMSCOT was Never on the premises. So we had to make our pickup transportation with the hotel concierge which was not a problem after we figured out that AMSCOT wasn't coming at all.
You can request that they spray your room for mosquitos after room service which we did, know one wants to be eaten alive because room service leaves the door open while cleaning..
But with that being the only (3) hiccups it was a really nice resort.
Very Very Nice Staff. Impeccable
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Ask a question about Royal Hideaway Playacar - Adults-Only All-Inclusive or help someone else answer theirs.
Can you answer these questions?
34 questions, 128 answers.
Is the Scuba Diving Shop on the resort or do we have to travel to another area?5 answers
8 years, 101 months ago
Kim
Upon contacting the resort, they advised that there is a Dive Shop near the beach.
MariaCC
It is, right on site. You can rent from your stuff and there is an instructor there as well. The diving is beautiful, affordable, and worth checking out.
genna
There is a scuba shop attached to the resort. They offer multiple diving and snorkeling packages. The diving would be 30-60 minutes (depending on where you dive) from the resort, but you get geared up right at the resort.
OysterBaby
Right their, the dive boat pulls up on the beach in front of the resort.
Tantoes
Scuba Dive shop is on the property.
GregKimS
is there a sand volleyball court3 answers
7 years, 89 months ago
jgallatin
Most resorts do, however, As amenities are subject to change, we are unable to guarantee the resort will have a sand volleyball court.
MariaCC
Yes on the beach.
dboog
Yes, right in front of the dive shop (which, I believe, is shared by two resorts).
MikeRush
are there enough shade umbrellas on beach?7 answers
some of the reviews mention lack of shade on beach. want to know if problem was remedied.
7 years, 89 months ago
mary
Unfortunately, there is no way to guarantee enough umbrellas on the beach as it would depend on the resort's occupancy level at that specific time.
MariaCC
No, it would really need more.
Renaud
There are cabanas and a small tree shaded area between the pool and the ocean. Not really an issue in my opinion.
dboog
Each chaise has a canopy that adjusts for shade.
Benito
We just came back from there and there were plenty of umbrellas on the beach. Not sure if we were going during non-primetime, but we had no problems getting an umbrella.
OysterBaby
Plenty of beach chairs with the tent feature that works great when needing sun or not without moving from your chair. The tent feature is a canvas half moon tent that is pulled up and locked with a plastic pipe. Trees are available but be prepared to move your plastic chair, that requires some work (LOL). Did not see any issues as there was plenty of chairs on a white sand beach each with the tent feature. Did I mention beach service of endless drinks and food.
Tantoes
The Royal Hideaway was one of the only resorts that had shade tents that you could unfold over paired beach lounge chairs if desired. Also, some lounge chairs on the beach at the Royal Hideaway were located in areas shaded by palm trees. Should have no issues with shading from the sun if preferred.
GregKimS
Can you drink the water?7 answers
6 years, 76 months ago
Traci
It is suggested to drink filtered water and also use filtered water to brush your teeth.
MariaCC
Yes.
TXJEWEL
Yes. We were nervous about this too at first based on the comments made by friends who have travelled to Mexico before. We used bottled water to brush teeth but had no problem with the ice and mixed drinks. They constantly provide bottled water upon request around the pool, restaurants, room, etc and we had no problems. Sparking and flat water (or Perrier) available at every meal.
dboog
We did and we feel great.
OleLy
At the resort, yes. All 4 members of our family drank the water and enjoyed drinks with ice cubes without any ill result.
Leolouis
We only drank bottled water
Benito
Yes, we drank both the flat water as well as the sparkling water without an issue.
OysterBaby
How far is this property from Playa del Carmen and Tulum?2 answers
5 years, 67 months ago
Maine
This resort is located about 10 minutes from Playa Del Carmen, and about an hour from Tulum.
CaitlinCC
Playa del Carmen 1 mile
Tulum 35 miles
Tantoes
Is there nightlife close by?4 answers
5 years, 66 months ago
NYC
While this hotel does have a few bars on site, most visitors head into nearby Playa del Carmen -- for more lively entertainment. There are many bars and nightclubs can be found along 5th Avenue.
BethCC
Yes Playa Del Carmen is 5 min can or bike ride. Or you can take the 2 min walk on the beach or street
Vacationers0987
In town that costs 90 pecos
ambu
Playa Del Carmen is a quick $5 cab ride away. Tons of stuff to do: shopping, restaurants, bars. We had the best time in a decade at Coco Bongo (a disco/show), be sure to get the VIP passes.
BeachNene
How is the beach for swimming? Sandy? Can you snorkel right outside the hotel or how far would you need to go if you were walking?6 answers
5 years, 62 months ago
Donna
Beaches in Riviera Maya are gorgeous and perfect for swimming. You could certainly snorkel if you'd like, but you might not find too much to look at when you do it. We suggest taking a catamaran snorkeling tour when you are down there to fulfill your snorkeling needs. For further information, please call us at 1.800.915.2322.
SamCC
The beach is beautiful for swimming . I didn't see anyone snorkeling .
Cruisecrazy
When we were there the waves were really big and the water was rough. I still went in the water but the current really pulled you and there was no way you could snorkel.
CrawfishGirl
Crystal clear water with white sand bottom. The beach is roped off about 50 yards out from jet skis and water sports activity. A walk up or down the beach about 15 minutes will put you in a snorkel area.
Tantoes
Beach swimming was great. Water was comfortably warm. Sand is white and packed along the ocean edge.
GregKimS
The beach is white sands and gorgeous - very clean. Some were snorkeling but the best snorkeling is across the water in cozumel - take the ferry or do an excursion for $50-80, where they take care of everything.
PahoaHulaGirl
is there nightly entertainment4 answers
4 years, 52 months ago
BB
Yes. Per the resort's official website, there is nightly entertainment. This information can be found here: https://www.occidentalhotels.com/resort/royal-hideaway-playacar/all-inclusive
BILLCC
Yes, every night! And it is pretty awesome!
monaris
Yes, the Allegra Bar usually has some type of entertainment going on nightly, till 11:00 PM. This ranges from Karaoke to live bands.
OysterBaby
There is a dinner theatre on the property that offers live entertainment as well as some of the dining establishments having a nightly piano bar.
GregKimS
what does Adult Only really mean?3 answers
I see a lot of caribbean hotels have Adult only advertised, but I do know of a hotel in Jamaica (Hedonism) that is Adult only and I know what goes on there. Is this the same kind of Adult Only hotels advertised?
4 years, 50 months ago
Florida
Adults Only simply means that no children (typically 18 years and under) are allowed on the property. Hedonism is a special property that entices guests more sensual side, but not all resorts are like that. For more information, please call us at 1.800.915.2322.
SamCC
I can say that The Royal Hideaway is a classy resort. No strange things going on there. Adult only for this resort means no one under the age of 18. It was very nice to not have children running around and splashing in the pools. If you want a relaxing trip with no drama this is the resort for you.
AggieMom
We just returned from this resort and the majority of the visitors were older couples (30-70). No college kids hanging around and no Hedonism stuff going on here. Very professional and up-class resort.
OysterBaby
Hedonism is singles and swingers. The adult only means no rug rats. "Couples Only" note could be same gender but you will not notice. Unless your a homophobe. Age is not an issue. Most of the couples are newlyweds or anniversary celebrations.
Tantoes
Absolutely not the same. Not even close. Unfortunately, our shuttle bus dropped people off at Hedo and just what I saw in the parking lot there was disgusting. Royal Hideaway is a classy establishment. The adults only just means no kiddos splashing around in the pool.
adlemo17
Is topless sunbathing allowed on the beach & pool?4 answers
4 years, 49 months ago
Florida
I would say yes on the beach and not sure at the main pools.
We just go back from the Royal and did see several women at the beach that were topless. We did not see any at the main pools but we did not visit any of the smaller pools so I cannot comment on them. I did not see anything posted that said it was or was not allowed. Hope this helps....
Suntan68
There is a section for topless sunbathing on the beach. For more information, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Saw a few topless sunbathers walking the beach. But I don't believe that it is allowed at the pool area.
GregKimS
On the beach, yes. At the pools, no.
PahoaHulaGirl
Do they have diet Pepsi on site, How is night life during the month of May?4 answers
Tried reaching out to Hotel with other questions without a response! Is this place worth the money?
3 years, 43 months ago
Phila
Hello, Yes they usually have Diet Pepsi but that can be subject to change at any time. The night life remains the same all year around.
bthornton
Entertainment was 3-4 musicians, different each night with one night being '70 music, Latin singers, karaoke. They have a theater for shows but it was closed. Night life is minimal.
Benito
Did not see diet anything. Not a place for night life. A show every other night and music in between at the bar at night. Couples only bring your own mate.
Tantoes
Don't know about the diet pepsi.... we only drank mixed drinks! But regarding your other question, the night life is limited, but there is some.... there's one bar open until 1am, and they have nightly entertainment. Once it was salsa dancing, once it was karaoke, once it was called "rock band" (not my favorite), etc. The other bars close at 11.
It is definitely worth the money - totally luxurious. But not a party hotel.
PahoaHulaGirl
Is there transportation provided from the airport to the resort?2 answers
3 years, 39 months ago
New York
We do offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No. Make arrangements. We used Ameristar and they were great.
ambu
Swim up bar?6 answers
Do any of the pools have a swim up bar?
3 years, 39 months ago
Sweathers
No, unfortunately none of the pools at this resort have a swim-up bar.
JeannieCC
No. but there are people servicing the pool
ambu
No, but even better, the staff will serve you drinks while you are in the pool!
JenByler
No swim up bar.
adlemo17
No
MikeRush
No, no swin up bar, But the waitstaff circle aorund the pool constantly, asking what you need and delivering drinks directly to the water!
PahoaHulaGirl
Are all alcoholic drinks included in this all inclusive resort?2 answers
3 years, 38 months ago
Melissa
This resort includes unlimited top shelf alcoholic beverages, natural juices and soft drinks.
JeannieCC
Yes, ALL alcoholic drinks. All day, all night - whatever you want, whenever you want it.
Some wines do cost extra at the dinners if you consult the specialty wine menu.. But some are included.
PahoaHulaGirl
Are there toppless areas of the resort?2 answers
2 years, 33 months ago
devotok
Please check with the resort directly in regards to clothing requirements at the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No.
c3p88
Are there swim up rooms available as an upgrade?2 answers
2 years, 32 months ago
Michigan
Swim up rooms are not an option at this resort.
CCGreg
No
Katieruth77
Don't know2 answers
Is it safe to walk in Playa Carmen at night?
2 years, 32 months ago
Des Moines, Iowa
Yes it is safe to walk around Playa Del Carmen at night. You would exercise the same judgment you would use walking in any other densely populated, tourist destination at night.
CCGreg
Yes, I felt very safe.
Katieruth77
Are the pools heated?2 answers
2 years, 32 months ago
Kutnup
The climate is a tropical warm climate so the pools are not heated other than the jacuzzi. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Nope, not even the Jacuzzis
Katieruth77
Are any of the the pools heated?2 answers
2 years, 32 months ago
Kutnup
The climate is a tropical warm climate so the pools are not heated other than the jacuzzi. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Pools are not heated but they don't need to be.
c3p88
are any rooms ocean view or ocean front?3 answers
2 years, 31 months ago
Toni
We do not carry ocean view or ocean front room categories for this resort.
StevieCC
Yes.
FLTOCANCUN
Sort of. The resort sits back a bit
Katieruth77
not any ocean view rooms
KAWBE
Can you make dinner reservations prior to arrival?3 answers
2 years, 31 months ago
Kelly
To make dinner reservations please contact the resort directly
StevieCC
I'm not really sure but if not I would make them as soon as you arrive. We booked on our first day and the more popular restaurants were only available very early or very late. I would contact them they are very accommodating.
FLTOCANCUN
I would suggest it. If not you need to do it as you arrive
KAWBE
Do they offer you a room upgrade when you check in? If so, what type & average cost?2 answers
2 years, 31 months ago
Atlanta
You can inquire about a room upgrade and pricing upon check in
StevieCC
We were not offered a room upgrade option upon arrival.
Ferren
Do the restaurants have air conditioning?3 answers
2 years, 31 months ago
Oklahoma
Most inside restaurants will, outside ones may not. Please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
All of the restaurants are air conditioned except for the Grill, which is an open concept, casual restaurant overlooking the beach.
Ferren
yes and very comfortable
KAWBE
Can you swim in any of the pools/how deep are they?5 answers
2 years, 31 months ago
USA
You have access to any of the six pools, the depth is going to be like your average pool, generally running from 3ft-6ft or so.
JeannieCC
not deep, ocean swimmable too- also not deep
robbaby
Two main pools and three hidden pools, all open as long as the sun's up. None are dive depth and most adults can stand just fine in all pools at all points.
STandEN
They have 5 different pols and none too deep that you can't swim comfortably
KAWBE
Yes you can swim in the two main pools. About 4 foot deep. Not very clean.
MKM03
why is the sky blue?3 answers
do you have free internet?
2 years, 30 months ago
jack
Wireless Internet in public areas of the resort is included in Royal Hideaway's all-inclusive package. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, they have free wifi all over the resort.
Ferren
Yes, if it works. Very iffy.
MKM03
Can I use m the internet the room or the grounds?5 answers
Can I use the intenet in my room or the grounds? Is there a charge for using the net, if, so how much?
2 years, 29 months ago
jack
Should be free both in room and on grounds, according to online reviews.
CCGreg
yes, no charge
robbaby
Yes
SteveKate
They will give you the password upon checking in but not sure if there is a charge as we didn't use it
KAWBE
Free internet throughout - spotty in outside areas
winterbreak
Is there internet in the rooms? If so. how much does it cost?5 answers
Is there internet in the rooms? If so,what is the cost? If any thing.
2 years, 29 months ago
jack
Yes, there is internet and there is no charge.
Jeramy
Wireless Internet in public areas of the resort is included in Royal Hideaway's all-inclusive package. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Free wifi throughout the resort. Not great for downloading files but plenty fine for email and social media.
STandEN
Yes nothing
SteveKate
Yes there is internet on the entire property and it is free, no additional charge.
catguy
Do all the rooms have a Terrace or balcony ?5 answers
2 years, 28 months ago
LeeYeah
They do not, we can certainly put in a request, but please be advised requests are not guaranteed. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, but not all rooms have an ocean view.
Kalena
Yes!
CD66
yes.
Bobby17
Yes
SteveKate
Drinks5 answers
Are you able to drink before the opening of their bars? Ex. A mimosa at breakfast. I see all the bars don't open until at least 4 pm.
2 years, 27 months ago
Ray
There is alcohol in the min-bar, as well as 24 hour room service. For a list of alcohol available earlier in the day at any of the restaurants, please contact the resort directly as this is subject to change.
JeannieCC
Yes, you can order drinks at any time with any meal. The bars that don't open until 4 are the ones that usually host entertainment, dancing, etc. and aren't just casual, pool bars.
Ferren
Around 9AM is when they will start serving you at the pool. But the bar at breakfast is open and you can get anything you like.
CD66
Yes, absolutely. Breakfast at the Deck Grill are pour-your-own mims and bloodies.
STandEN
Yes. Pool bar open at breakfast and on.
Tina66
How late do the pools stay open? I know there isnt a swim up bar at this hotel, but how late will they serve you drinks at the pool/beach?5 answers
Some hotels swim up bars only stay open until 5-6pm, so that's why I'm asking.
2 years, 27 months ago
LGN
Only one bar is open late, as far as how late they will serve drinks at the pool/beach, this is usually until sundown. As hours can vary, please contact the resort directly for the schedule.
JeannieCC
The pool signs say 8 pm and the hot tubs are open until 10 pm, but they won't kick you out if there's 2 or more people in them having a good time.
Ferren
8PM for the main pool is what they say, but I saw people in several of the pools later than that.
CD66
6 pm.
WillyOne
Pool tends to close up at sundown, drinks at the Deck Bar keep flowing through dinner until around 11pm.
STandEN
Fireworks3 answers
I know this might be a silly question but I know some reports celebrate holidays. I was wondering if they did any fireworks for the 4th?
2 years, 27 months ago
Don
Generally this is not something that they would do as this is a US-specific holiday, however their schedule of activities changes all the time. For a calendar of scheduled events for your dates of travel, please reach out to the resort directly.
JeannieCC
No
FLTOCANCUN
Nope. It is not a United States spot. Duhh.
Bobby17
typical age group seen at this resort? / what are activities/entertainment for nighttime5 answers
2 years, 26 months ago
chicago
The age group is anyone from 18 years and up, there really isn't a way to gauge the average age as this varies. For a schedule of activities during your dates of travel, please reach out to the resort directly. However Playa del Carmen's 5th Avenue with shops, restaurants & bars are within walking distance. Below is a list of activities offered:
Scuba clinics
Kayaking
Sailing
Windsurfing
Aqua aerobics
Boogie boards
Land
Shuffleboard
Basketball
Bocce ball
Horseshoes
Table tennis
Bicycles
Tennis
JeannieCC
There was really a mixture but I would say 25-60 with most in their early 40's.
FLTOCANCUN
Typical Age Group: 30-65
Some activities at the main pool, but overall, there is not much which is why it is so relaxing. Some nighttime entertainment, but no dancing club or anything like that.
If you are looking for a party, this is not the resort for you.
CD66
I would say 40 and up will enjoy this resort. Great resort for couples looking for a relaxing experience.
TheAdams2017
Mostly age 50+. Some younger honeymooners
Tina66
Does this resort offer fishing or the ability to charter a boat to go fishing?2 answers
2 years, 24 months ago
Kendallville, IN
No. Motorsport and excursions are extra cost and operated by separate companies.
STandEN
Not that I am aware of but they do offer scuba diving charters
KAWBE
Wildlife5 answers
Are there any Coati at this resort? My husband and i have gone to the riveria maya and there were a ton of these little guys running around. Just wondering if this resort had any?
1 year, 24 months ago
SK
No coati, but there is another small animal, make I forget, looks like a large guinea pig..
WillyOne
I didnt see any this past week. I saw some iguanas & these other little critters that look like big squirrels/little kangaroo deer-rodent like creatures lol
superkatwoman
yes, but they didn't bother us. The staff made sure to advise us not to feed them if we saw any. We probably saw 3 in the 5 days we were there.
TheAdams2017
yes, but not many, we saw just 2 times in 8 day stay, but plenty aguti -
usually tonight, always eating or looking for the foo
sashabo
No coati, but lots of aguti.
STandEN
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Room Information
The exclusive Royal Hideaway Playacar - Adults-Only, All-Inclusive offers 200 elegantly-appointed guest accommodations with 24-hour room service. Mexican colonial style architecture adorns two-or three floor villas giving guests sheer privacy and exceptional intimacy throughout their stay.
Ten minute massages by the pool (tips only) are totally worth it.
Stroll down La Quinta Avenida for awesome shopping and entertainment.
It's a member of The Leading Hotels of the World.
Available Amenities
Beach
Business Center ($)
Cable/Satellite TV
Concierge Services
Conference Facilities ($)
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Jacuzzi
Kayaks
Nightly Entertainment
Swimming Pool(s)
Tennis Court(s)
Sailing
24 Hour Front Desk
24 Hour All-Inclusive
Parking
Safe Deposit Box
Basketball
Medical Services ($)
Ping Pong
Horseshoes
Bicycles
Scuba Lessons
Non-Smoking Rooms (on request)
6 Restaurants
3 Bars/Lounges
Bocce Ball
Multilingual Staff
Catering
Snack Bar
Audio-Visual Equipment ($)
Fax Machine ($)
Spa Services ($)
Wedding Services ($)
Room Service
Dry Cleaning Services ($)
24 Hour Room Service
Bell Staff Service
Business Services ($)
Honeymoon Packages ($)
Aqua Aerobics
Flat Screen Television
Alarm Clock/Radio
Afternoon Tea
Watersports Center ($)
Beach Towels
Pool Towels (complimentary)
Loungers at Beach and Pool
Tour and Island Information
Beauty Salon ($)
Evening Entertainment
Handicap Rooms (on request)
Car Rental Available ($)
Dive Shop ($)
Gift Shop ($)
Nearby Excursions & Attractions
Beach
Deep-Sea Fishing
Dining
Dive Shop(s)
Fishing
Parasailing
Spa(s)/ Wellness Center(s)
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Royal Hideaway Playacar - Adults-Only All-Inclusive
Lote Hotelero #6 Fracc
+52 984 873 4500
Hotel Description
Royal Hideaway Playacar - Adults-Only, All-Inclusive: Relaxing On Point
Sunshine for days, cocktails on point and a whole lot of chillin' time are on your vacation docket at this idyllic, pristine stretch of white sand. Located in beautiful Playa del Carmen, this beachy paradise will instantly brighten your mood not only with luxurious, world-class service, but also with a Royal Hideaway Butler. Six shimmering pools, a fab full-service spa and sumptuous cuisine also await. When you step onto these silky sands, get ready to indulge in a day of whatever your heart desires. It's dreamy, we know. Time to hit the beach, friends.
DINING
Six elegant, a la carte restaurants with sumptuous, signature cuisines like tasty Mexican, Caribbean, Italian, Asian and made-to-order dishes off the grill. If you want to splurge a little, and we think you will, reserve a spot at the "Chef's Table Experience" - you get to nosh on a 12+ course gourmet tasting menu (personally overseen by the Executive Chef himself) paired with the best wines. Delicioso. (Surcharges apply)
Las Ventas
Type: International Hours: Daily, 6pm-10pm Description: A la carte restaurant serving an international menu sure to
exceed your culinary expectations. Reservations are required. Dress code: Elegant casual. Men are required to wear collared
shirts, long pants and closed toed shoes for dinner.
Chef's Table at Las Ventas
Type: Tasting Menu Hours: One seating, more information on arrival Description: Unique dining experience, complete with a live video feed
from the kitchen, offers guests the opportunity to interact with the resort's
executive chef, Raul Vaquerizo and his team. Some of the delicacies are
watermelon soup, shrimp tempura mushrooms and lobster gratin with parmesan
aioli. Reservations are required and surcharges apply. Dress code: Elegant casual. Men are required to wear collared
shirts, long pants and closed toed shoes for dinner.
Palazzo Type: Italian Hours: Daily, 6pm-10pm Description: Enjoy fine a la carte Italian cuisine and tempting regional
delicacies. It boasts an elegant and charming atmosphere. Reservations are
required. Dress code: Elegant casual. Men are required to wear collared
shirts, long pants and closed-toe shoes for dinner.
Club Royale
Type: Dinner Show Hours: Nights vary, more information on arrival Description: Four-course dinner and show, 1 or 2 evenings per week.
Reservations are required. Dress code: Elegant casual. Men are required to wear collared
shirts, long pants and closed-toe shoes for dinner.
Spices
Type: Mexican Hours: Breakfast- daily, 7am-10:30am; Lunch- daily, 12:30pm-2:30pm;
Dinner- daily, 6pm-10pm Description: Majestically overlooking the Caribbean sea, this restaurant
combines your favorite island dishes and authentic Mexican cuisine. Fresh fish,
seafood and local fare are the specialties from the a la carte menu.
Reservations for dinner are required. Dress code: No flip-flops or beachwear. Casual: Neckless t-shirts, jeans, shorts and casual or sporty footwear,
both ladies and gentlemen are permitted.
Azia Type: Asian Hours: Daily, 6pm-10pm Description: AAA Four Diamond restaurant offering gourmet specialties
from the Far East with an emphasis on Japanese cuisine. The menu, designed and
prepared by a team of culinary masters will amaze you with authentic Oriental
favorites including Thai. Reservations are required. Dress code: Elegant casual. Men are required to wear collared
shirts, long pants and closed-toe shoes for dinner.
The Grill
Type: Grill Hours: Daily, 6pm-10pm Description: A la carte restaurant situated on the deck overlooking the
water. Romantic al fresco dining with a chef's selection of grilled
specialties. Reservations are required. Dress code: No flip-flops or beachwear. Casual: Neckless T-shirts, jeans, shorts and casual or sporty footwear, both Ladies and Gentlemen, are permitted.
The Deck Type: Snacks Hours: Daily, 7am-6pm Description: Located between the pool and the beach and featuring an
array of finger foods, sandwiches, local favorites and cocktails.
Hours are subject to change.
BARS/NIGHTLIFE
You can grab a drink by the pool, at the beach, or when the sun starts to set, find a spot on the patio for live music with your libations. Salud.
Bar Allegria
Casually elegant bar. Daily, 6pm-1am.
Piano Bar
Located in Las Ventanas Restaurant. Daily, 6pm-11pm.
High Tea
Located in the lobby outside Las Ventanas Restaurant, including sparkling wine,
international selection of coffee and tea and your choice of canapes, finger
sandwiches and pastries. Daily, 4pm-6pm.
BEACHES AND POOLS
If the white, sugary sands and bright blue waves don't give you beach bliss, then dipping your toes into one of the six glistening pools is bound to make your day. Pull up a lounger - you've got some sunning to do.
SPORTS/ACTIVITIES
Water
Scuba clinics
Kayaking
Sailing
Aqua aerobics
Boogie boards
Land
Shuffleboard
Basketball
Bocce ball
Horseshoes
Table tennis
Bicycles
Tennis
Golf
Golf courses are available near Royal Hideaway Playacar Resort. Please contact
the hotel directly for more information.
INTERNET
Wireless Internet in public areas of the resort is included in Royal Hideaway's
all-inclusive package.
SPA SERVICES
The Royal Hideaway Spa is a full-service spa with highly trained staff (fees
apply). Daily, 8am-8pm.
Massages
Body treatments
Wraps
Exfoliations
Aroma Reflexology
Facials
The spa also features a full-service beauty salon offering the following:
Manicures and pedicures
Hair care
Waxings
WEDDING SERVICES
Royal Hideaway Playacar offers wedding and renewal of vows packages, including
an on-site wedding coordinator to arrange all the details for an additional
charge.
Honeymoon
For an additional charge, a variety of honeymoon packages are also offered. For
more information, please contact the resort directly.
CHILD CARE
This is an adult-only resort. Guests must be 18 years of age or older to stay
at this resort.
ADDITIONAL INFORMATION
Location
Royal Hideaway Playacar - Adults-Only, All-Inclusive is a 45-minute drive from Cancun International Airport
(CUN).
Check In/Check Out Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Spring Break/Youth Policy Individual student bookings are accepted. The minimum age requirement
for check-in is 18 years of age. No more than the maximum occupancy per room is
allowed. A refundable deposit of $200 per person (cash or credit card) is
required upon check-in at the resort.
Group student bookings must be requested through the Groups Department. These
groups require a chaperone in addition to the refundable deposit.
Holy Week In observance of Holy Week, some resorts in the Dominican Republic,
Mexico and Costa Rica may put limits on the use of motorized water sports and
loud music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
Resort Update
Please note, Royal Hideaway Playacar has advised that they are currently renovating their elevators. The elevator going to the Palazzo Restaurant will be closed for further notice. The Palazzo Restaurant can still be accessed by stairs.
All hours, fees, amenities, information and services are subject to change without notice.
