Pueblo Bonito Pacifica Golf & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8621 reviews

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  Best time at the best All Inclusive!

  Just came back from celebrating my 50th birthday at Pueblo Bonito Pacifica. It could not have gone better!! Hannia and Eduardo were the best butlers ever, constantly checking on us and making sure that we had everything that we needed no matter how big or small. They even added surprise balloons to my room for my birthday and surprised me with a birthday dessert! They made all shuttle arrangements and dinner reservations for us, which was a huge help too! The pool was beautiful and clean and the restaurants were awesome. Peninsula was wonderful and the service was great! We even saw fireworks while dining! Get a massage from Betty at the spa. The best massage EVER! All four of us got massages from different people and everyone said their massages were amazing!! This is a tranquil adults only place but still lively. BUT—Don’t expect a party atmosphere! Come to relax, unwind and enjoy the gorgeous sunsets and walks on the private beach! (Too dangerous to swim in- you’ll have to go to PB blanco or rose for that! But it’s a short 15 minute shuttle away!) The marina and yacht excursions etc. are just a short $18 taxi ride and I’ll take you 10-15 minutes to get there! Get butler service here! Book a tower room! It is definitely worth every penny!!! We saw whales in the area too! They even said it was early in the season and that we were lucky! At Quiviria dinner we even saw a shooting star! Well done, PB Pacifica! We will be back!! Give Hannia a high five and let her know she did a wonderful job!

  Oct 26, 2025
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  Great place to visit if you’re looking for a quiet resort experience

  Had a good time at the Bonito Pacifica. No doubt the rooms are a little dated. Which I guess makes a big deal if you plan on staying in the room. As far as the rest of the resort, it is a very quiet atmosphere the food at the three restaurants is absolutely outstanding. We went over to the sunset Bonita, one of the sister hotels in the atmosphere was more of a party atmosphere, which is not what we were looking for not much to do around the resort, but if you’re looking for a nice quiet, relaxing all-inclusive adult vacation the Pacifica works just great. Would definitely go back .

  Oct 25, 2025
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  Amazing Service!

  Hola! We came to Pueblo Bonito Pacifica for our wedding and can express how great the service was here. If you are looking for an easy get away with the best service, Pueblo Bonito Pacifica is the perfect place. The staff here is amazing and truly treats all like family. If you get the honor to be served by Omar(bartender), Carlos(server) and/or Francisco(bartender), you will not forget your experience. These three went above and beyond their service, cannot thank them enough.

  Oct 22, 2025
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  2nd Time!

  This is our second time we have stayed at Pacifica and we love it but we do have a few ‘complaints’ this time around. I am going to break down the review so it’s easy to jump to something of interest. None of the complaints however would deter us from going again. Transportation | The private option is the way to go. We didn't have to wait long upon arriving at the airport and it is always nice to go straight to the hotel and not have to make any additional stops. It’s a little pricey but totally worth it. Check In, Check Out | The process is pretty easy but they no longer offer the welcome drink for some reason. Right after you check in they direct you to the 2 ladies sitting at a nearby table. They offer you free stuff for your time to sit at a timeshare seminar, to which we politely declined and weren't bothered again. When we checked out however…I had a $150 spa credit which we used for a mani/pedi (it was less than the $150 but that was fine) but…they charged me for it so I had to remind them that I had the credit. It was taken off but then he reminded me of a resort credit I had as well so I needed to use that up before we left too which was great. Grounds | The hotel has very well kept grounds but when we arrived, there was a storm that had just passed through so it was in a bit of disarray. However, by the next morning, it looked as if nothing happened....(the halls and grounds had large puddles…I fell in the lobby our first day but I was fine). The hallways however ….maybe it was this time of year but the amount of dead bugs (some struggling to stay alive too) was outrageous. There needs to be someone on ‘bug patrol’. Also, people leaving their dirty dishes from room service outside is gross…..we noticed plates out there after breakfast and lunch and by lunch the NEXT DAY, the same plates were still outside. I think people should be told to keep dirty dishes inside their rooms or at least have a designated area on their balcony to put it. Also the elevators……yikes! They need to be completely renovated. They look so dingy inside (broken monitor, and just yucky) and the doors on the outside need to be cleaned. Room | The room is basic....we had an oceanview which was nice but I would prob get a regular room next time as the only difference is the view from the balcony. The room also is just ok....nothing fancy but it does seem to need a little tlc in spots (the floor looks dirty in some areas but it’s not) and our ceiling had 2 ‘slices’ in it (from a previous leak I assume that looked like it was about to happen again). The bed is a little on the firm side but it was fine. App & Shuttles | They encourage you to use the app and the improvement (which I suggested from last year) was to not have to get a ticket for the shuttles to and from Rose and now they just use the app when you book to board the shuttle....however....every time I made the booking, the reservation doesn't appear again until I got the reminder notification. Make sure you take a screen shot of it or save it to your wallet. They do the same for any dinner reservations you make....they never show up in the app after you book it...you have to remember what time you made it for (or maybe it was just my phone?). As for the shuttles themselves…..if it’s later in the evening, you seem to have to now ‘call’ for a shuttle from Sunset to Pacifica. There used to be someone there who did this for you but it was fine, except it must get annoying on the other end to have call after call asking for a shuttle for 2 people, then another call for 4 people etc…. Dining | There's only 3 here at Pacifica but other options throughout the sister hotels if you want. We tend to go over to Sunset the most as we felt their dining options were better but we did visit Cilantro’s 2x over at Blanco (next to Rose) and it was great…..the view and ambiance was fantastic. My fiancé however developed a bit of a tummy issue and we think it might have been due to the ice being used in his drinks. We made a note to not get ice next time we visit. Pool | The pool is great...we like the smaller quieter one and found it to be better than our last stay. Sometimes the pool service can be slow but I did mention it in a survey and the manager, Adam visited us during breakfast to express his gratitude in my review which was nice. On our last day there at breakfast he surprised us with a piece of cake which was wonderful. Shout outs | Luis at the front for shuttle service....wonderful and has THE BEST smile ever! Itzell who is the hostess at Siempre is always smiling and quick to bring you to your table. Our waiter Marcos was very attentive and great when we had him a few times at breakfast. And of course Adam....very grateful and thankful for my critique. Pros | Adults only, quiet pool, shuttles to sister hotels, and the service is great. Cons | Beds, elevators, dead bugs, room service dishes

  Oct 16, 2025
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  Beautiful resort with an amazing staff!

  This is a beautiful resort, but what makes it amazing is the staff. They spoil you & will go above & beyond to make your stay enjoyable & memorable. The staff at the Siempre Restaurant on site was wonderful. Itzell (the hostess) always accommodated our requests and Florinda (one of our favorite servers) made each time we went there special. Florinda made sure we were always taken care of. Other servers we had the pleasure of dealing with were Javier, Luis & Ariel (Ariel has an amazing personality & had us laughing the day we arrived). The manager, Marco, came by our table to insure we were happy with the food & the service and advised us if we needed anything, just let them know. The front desk & housekeeping staff were top notch as well. We will definitely be coming back here in the near future!

  Oct 16, 2025