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Platinum Yucatan Princess (Adults-Only)

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $619 All-Inclusive
Info Customer Reviews Questions & Answers

Now this is where grown-ups can enjoy the finer things in life. The Platinum Yucatan Princess creates an atmosphere that ... More

Customer Rating 453 Reviews
Value
 
4.3
Service
 
4.4
Beaches & Pools
 
3.7
Dining Options
 
3.9
Room Comfort
 
4.3
4.2 out of 5
"Stayed at this resort a couple of weeks ago (July 13-18, 2017) with two friends, having booked a Jr Suite. When we arrived, the front desk informed us that we had been upgraded to a Platinum Suite beca..." – MarkW
405 out of 502 (81%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.4
Beaches & Pools
 
3.7
Dining Options
 
3.9
Room Comfort
 
4.3
4.2 out of 5
"Stayed at this resort a couple of weeks ago (July 13-18, 2017) with two friends, having booked a Jr Suite. When we arrived, the front desk informed us that we had been upgraded to a Platinum Suite beca..." – MarkW
405 out of 502 (81%) customers would recommend this product to a friend.
View from the room Beach view Beautiful day spent mostly alone on the beach because of all the seaweed. (Light brown seaweed in the water doesn't smell. It's the dark brown on land that does.) beach Seaweed beach at the resort. Beach view Our spectacular room view and access to a private pool Beautiful! main pool - tequilla volleyball Best location on the beach! View from balcony at Room 5249 The condensation on the floor after waking up Beach ahhhh! View from the lobby area toward the beach. View from 3rd floor of 3000 building Platinum Swim Out Pool La Playa Bathroom View from the room Tulum View from bar area at the main pool Junior deluxe suite Beautiful Room with a view What room looks like swim out room, i brought a raft Very clean beaches and resort altogether Spring hibiscus risotto and la bruschetta-amazing! Beach View from Honeymoon Suite view from our patio with swim up pool Our swim out suit Pool turned yellow and smelled like sewage View From Skylights View from 3rd floor room Beach Tuna Sushi at Tao Standard room French restaurant Having fun at the swim up bar pool Room view buffet food The beach Pool at night Looking in from the back patio area Beach From the balcony of my room. foam party Our replacement Pool view the view from my balcony View from Skylights One of the many areas to eat or just have a drink Noche de Casino Beach
All Customer Reviews
1-4 of 453 reviews. Sort by
August 18, 2019
Solo Birthday Trip

Chose this place to celebrate my 24th birthday and it great for the cost. It’s a beautiful resort. Pros: Easy check in, they gave me a little upgrade with a jacuzzi on the balcony and gave me a dessert for my birthday which was nice. Rooms are nice and spacious. Staff is great, very attentive. I fixed my every need. The pool is nice and warm. The excursion were the best part for me. I booked though Amstar and Best something, can’t remember the name. Drinks were good but weren’t really strong. The nighttime shows were good too. Cons: My room could’ve been cleaner. There was a horrible smell when I first came that kinda lingered around my whole trip. They had to change my linens twice before the smell kinda went away. They need to do a better job a cleaning their linens because some still have stains on them. I stayed on the deluxe side and the furniture in the room could use an upgrade. The bath in my room and jacuzzi outside we’re both stained and looked dirty, that was disappointing and the robes were stained as well. I got a massage at their spa and it was properly the worst one I’ve ever had. I don’t recommend. Nothing special about any of the food. Wish the room service had more options. Overall I would still recommend. Good place to come and relax. Place just needs some upgrades.

Solo Birthday Trip Solo Birthday Trip
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Houston, TX
Age: 19-24
Travel: 3-6 trips/year

August 14, 2019
Best Vacation Ever

My wife and I really enjoyed the walk-out pool on the balcony. We got in the pool and swam to the pool bar. They served food daily by the pool bar.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Pottstown, PA.
Age: 45-54
Travel: 1-2 trips/year

August 13, 2019
stay away

Well what we thought was going to be a relaxing vacation was very stressful.It started with not getting a king size bed that we asked for. They said that all they had, but half of the hotel was empty so, that was a lie. Then as we were walking around we seen concrete walk ways with holes in them, empty fountains with mold in them, broken marble walk ways and broken up walls. We thought this place was 30 years old but came to find out it was just 4 years old. Our second day there while my mother in law was walking to the pool her shoe got caught in a broker stone in the walk way and she fell flat on her face, causing her chin, the side of her face and neck to turn black and blue of time. After that she went to rest up and then later she went to report it and the only thing that they cared about was why didn't she report it at the time of the accident, which in a way they were correct but she didn't think it was that bad until she seen the condition of her face. there was no concern about here condition, they offered for a doctor to see her but she would have to pay for it. The concierge had not empathy for her, he even said to her that she needed to watch were she is walking, like i said no empathy. We contacted Cheap Caribbean after that and reported it to them. They were very helpful to us. They sent the hotel an email and told them that they need to correct this issue and all the other issues that we had. The next day we got an email back from CC and they said that the hotel responded back and said that they tried numerous time to reach out to us and we did not respond. Well that also was a lie, we never heard anything from them. Later that day I finally got in touch with a supervisor an we spoke to her for about an hour and gave a written report about the entire incident. There was no information about anything after that. As for the rest of the stressful vacation. for a hotel that has over 400 rooms there were only 10 umbrellas and maybe 100 chairs available to use around the main pool. I had to get up early every day to go secure an umbrella and chairs for my family. Some good things about the vacation was that the food in all the restaurants was very good, the shows at night time were good also. The activity staff were very friendly and did a great job of keeping people involved. I have been to Mexico numerous time and some of the hotels were much older than this one ( 10-25 years older) and they were in better condition than this one. When i spoke my concerns to the management about the condition of the hotel i was told " it is the slow season so they cut there staff " . That is an unacceptable answer. Weather it is the busy season or the slow season the hotel and all there amenities should be the same. We spent around $10,000.00 to go on a memorable family vacation and it turned out to be a vacation that was just OK. If you are looking for my commendation about this hotel, it is to stay away from it.


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Overall Rating: 1
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
1.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Bensalem Pa.
Age: 45-54
Travel: 1-2 trips/year

August 13, 2019
Party of 6

When we first booked this trip all the reviews we read talked about how horrible the seaweed was on the beaches. People wrote about the terrible smell. I am happy to report that we experienced nothing of that sort! The resort is absolutely beautiful. Upon check in we were greeted by the warm and welcoming bell boys. Checking in was relatively quick. We were taken straight to our rooms. The rooms are incredibly spacious. Fully stocked fridge with waters, sodas, beer and juice. Room was very modern with amazing finishes. We had daily maid service and they did an amazing job of restocking our room and making the cutest towel animals daily. The resort is beautiful lush grounds everywhere you look there’s beautiful tropical plants, flowers and iguanas. So many pools to hangout in. Great pool entertainment. Lots of activities all day long. The entertainment staff does a good job of keeping the party atmosphere going. The food was incredible. We ate at all the restaurants and never had a bad meal. Everything was freshly prepared and tasted amazing. We did do the buffet for breakfast, lunch and snacks. Buffet is always full of fresh healthy options for any type of diet. During the day by the pool they grill hamburgers, hotdogs and nachos. Great snack for all the drinking you do. One tip I recommend for people is to bring your own yeti tumbler. It’s so hot your drinks melt fast. The bartenders will make you whatever cocktail you want in your own cup so you can enjoy your drink! We did book an excursion through the hotel. We had a great time, incredible experience with amazing guide. We’ve stayed at lots of all inclusive resorts over the years and this is one of the nicest resorts we’ve experienced. Will definitely be coming back here again. Also good to know there is a doctor on the resort should you ever have anything happen. There is a fee for the doctor but when you’re sick it may be worth the fee.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Austin, TX
Age: 35-44
Travel: 3-6 trips/year

Room Information

Platinum Yucatan Princess features 472 suites sure to please. Guest rooms come equipped with balconies or terraces and partial ocean or garden views, flat-screen televisions, satellite TV, a Princess beach bag, minibars, in-room safes and complimentary Internet access.

Room Details

Junior Suite Deluxe
Hotel/Studio Unit Details

Junior Suite Deluxe Pool
Hotel/Studio Unit Details

Platinum Deluxe
Hotel/Studio Unit Details

Platinum Deluxe Pool
Hotel/Studio Unit Details

What's to Love

This resort exemplifies the perfect Adults-Only Caribbean vacation experience. With its modern, upscale design, limitless amenities and perfect location near Playa Del Carmen, a couples or group retreat doesn't get better than this.
 

What We'd Change

Platinum Yucatan Princess is just outside of the vibrant town of Playa del Carmen, however if you wish to visit the city, it's only a 10 minute drive from the resort.
 

Why You Should Go

In addition to the all-inclusive services you'll get at the Platinum Yucatan Princess you will also have access to all the facilities and services at the nearby Hotel Grand Riviera Princess and Grand Sunset Princess resorts.

Available Amenities

  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Concierge Services
  • Currency Exchange
  • Daily Maid Service
  • Jacuzzi
  • Kayaks
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Scuba Certification ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Windsurfing
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Parking
  • Medical Services ($)
  • Billiards
  • 6 Restaurants
  • 8 Bars/Lounges
  • Spa Services ($)
  • Multilingual Staff
  • Elevators
  • Laundry Facilities
  • Beach Volleyball
  • Beach Towels
  • Honeymoon Packages
  • Jogging Trail
  • Swim-Up Bar
  • Gift Shop ($)
  • Doctor on call 24 hours
  • Pool/Beach Bar
  • Internet Access


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Platinum Yucatan Princess (Adults-Only)

Prolongaci 5th Avenida Mz 20 Lt 006

+52 98 48 77 3500

Hotel Description

Platinum Yucatan Princess: A Clean, Modern Take on the Adult Beach Vacation

Now this is where grown-ups can enjoy the finer things in life. The Platinum Yucatan Princess creates an atmosphere that makes you want to dress in your showstopper outfit and mingle with the beautiful people. Located on clear Caribbean water, the Riviera Maya resort is sophisticated and contemporary in design and presentation. Modern touches are weaved into the luxurious style of a Mexican getaway you just cannot miss.

Start your day by indulging in the myriad massages, facials, body scrubs, and body treatments at the spa. If sitting around in a hot room while sweating out the toxins in your body is more your speed, there's a sauna, steam room, and a Turkish bath/hammam to use. The full-service spa can even get you ready for the day's activities with its mani-pedi offerings. That way when you participate in one of the daytime activities, enjoy the nightly entertainment at the theater, or take in the sights and sounds at Club "La Salsa", you know know you're looking good.

When you're ready to get moving, the Platinum Yucatan Princess has you covered so don't worry about getting in your workouts! There's a fully equipped Fitness Center for the gym rats, free non-motorized water sports, a multi-use court for various sports, 6 tennis courts, and more. There's even a practice baseball field that you and your friends can use to get those competitive juices flowing. A walking and running trail is available for the runners--and for those who may want to work off those premium beverages. And don't forget to take in your free scuba lesson in the pool!

With all this activity, you're bound to get hungry and the resort has you covered. The international buffet serves breakfast, lunch, and dinner. There's an Italian restaurant, a Grill/Tex Mex-option, another international eatery, and a Sushi/Teppanyaki hot spot. The pool area has its own restaurant and snack location, and there's a grill in the beach area. For a more adult beverage option, there are 8 bars including swim-up bars all serving tasty drinks to lubricate your dream vacation.

So whether you're into relaxing by the pool all day or mingling at a posh bar, Platinum Yucatan Princess will get you where you want to go. Just don't forget to pack some stylish clothes!

The hotel is All-Inclusive.
Features include:

  • Adults Only
  • Free internet connection
  • Meeting facilities
  • Wedding packages
  • Medical Center (doctor on call 24 hours)
  • Access to the facilities and services of the Hotel Grand Riviera Princess and Grand Sunset Princess


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Yucatan Buffet
Type: International
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-11pm
Description: Serving international favorites in a modestly elegant restaurant.
Dress code: Resort casual.

Rodeo Grill
Type: Tex-Mex
Hours: Dinner - daily, 6pm-11pm
Description: Enjoy delicious grilled specialties served a la carte inside the refreshing air conditioned restaurant or take in the view from the terrace. Reservations required.
Dress code: Evening attire. Collared shirt and long pants for men.

Bruschetta
Type: Italian
Hours: Dinner - daily, 6pm-11pm
Description: You'll enjoy authentic a la carte Italian fare, seating available in the restaurant or on the terrace. Reservations required.
Dress code:Evening attire. Collared shirt and long pants for men.

Thao
Type: Asian
Hours: Dinner - daily, 6pm-11pm
Description: Serving Asian favorites, enjoy this delicious dining experience inside or on the terrace. Reservations are not required.
Dress code: Evening attire. Collared shirt and long pants for men.

Aroma
Type: International
Hours: Dinner - daily, 6pm-11pm
Description: Enjoy all of your international favorites served a la carte. Reservations required.
Dress code: Evening attire. Collared shirt and long pants for men.

Sky Lights
Type: International
Hours:Dinner - daily, 6pm-11pm
Description: International restaurant. (not included)
Dress code: Resort casual.

All hours are subject to change.



BARS/NIGHTLIFE

Plaza Bar
Open daily.

Pool Bar
Open daily.

Salsa Bar
Open daily.

Lobby Bar
Open daily.

Bar de Espera
Open daily.

Piscina Platinum Bar
Open daily.

Sky Bar
Open daily.



BEACH

Palm trees line the coast of Platinum Yucatan Princess, enhancing the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. The hotel is located six miles from Playa del Carmen.

POOLS

The resort features 13 swimming pools strategically placed throughout the property so that there's no corner where you can't cool off.

SPORTS/ACTIVITIES

Water

  • Scuba lesson
  • Snorkeling
  • Kayaking
  • Windsurfing

Land

  • Archery (18+)
  • Tennis
  • Paddle courts
  • Walking/jogging trails
  • Multi-use court
  • Baseball practice field
  • Golf driving range
  • Fitness center
  • Aerobics

Golf
Golf packages are available and special rates are offered to Princess clients.



INTERNET


Platinum Yucatan Princess offers free Wi-Fi in all rooms and areas of the hotel.

SPA SERVICES

Spa Princess is divided in five zones representing the continents. Daily, 8am-6:45pm.
  • America, Polysensorial room
  • Asia, Roman baths
  • Europe, Finnish spa
  • Africa, Turkish baths
  • Oceania, Underwater massage pool
All guests enjoy complimentary use of the spa's steam room, sauna, whirlpools and plunge pools.

WEDDING/HONEYMOON

Platinum Yucatan Princess offers personalized programs are available for couples looking to tie the knot. Honeymoon packages and amenities are offered, as well. Please contact the hotel directly for more information.

CHILD CARE

This is an adult only resort and child care is not available.

ADDITIONAL INFORMATION

Location
Platinum Yucatan Princess is located one hour (60km) from Cancun International Airport.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 8/22 - 12/22
Starting at $619 was $1229
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 12/23 - 1/1
Starting at $1509 was $1859
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 1/2 - 3/31
Starting at $1059 was $1409
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