Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8476 reviews

• 

  Great experience

  This was a great resort to stay in. The minute I got there I was welcomed by the doorman Israel and Javier, they also made my stay feel at home, greeted me every day and checked in on how my day was going. These two are just amazing people. The server at the buffet restaurant Bryan was also amazing. Always made sure he got what I needed. All the staff at the resort too are quite friendly and welcoming. Spa experience was awesome and so relaxing thanks to the staff. The food was okay, limited options and not quite hot. Wasn’t the greatest for me considering I’m a picky eater though you could never go wrong with breakfast selections. The speciality restaurants had better food I would say. Great main pool though can get quite loud if your room is facing the pool and just want a rest in kinda day. Was always quite full. The rooms are supper spacious, cleanliness on point though could do better, I noticed a musty, sweat kinda odour on one of the throw pillows indicating no one noted it from previous guests that stayed there to launder it for the next guest (never used it and just kept it on the side) cautious with the toilets not to plug them, gathered from a few guests their toilets plugged up before I became the lucky one to have mine plugged. Overall my experience at platinum yucatan princess was great and I would definitely stay there again.

  Dec 06, 2025
• 

  Excellent

  Back home from a week here. Had a great time and hope my review helps others that are staying here. the property is very nice and well kept. Easy walking to anywhere. Plenty of shade everywhere you go so you're not in the sun all the time. If you walk on the grass area be aware of uneven sections that I can only assume are made by the iguanas. The rooms were nice and simple, I had a junior deluxe swim out facing the main pool. The showers have nice hot water. Big TV in the room, small fridge that was always kept full with water, soda and cans of beer. There was a musty odor on arrival but it diminished after a day or two. I didn't feel it was due to lack of housekeeping duties, it is a humid area of the country and it is inevitable in my opinion. The main pool is clean, swim up bar opens at 10am and closes at 6pm. The pool i believe closes at 8pm and there's always some sort of activity going on with the animation team (activities crew) Every single employee there were so nice Buffet had everything you can imagine offered. The food was not bad, it's your typical Buffet Restaurants that I went to were excellent, the rodeo grill, bruchetta (Italian) and the hibachi which had the BEST fried rice I've ever had. On the beach is a burger, wing, nachos place. They say the wings are the best. I had the nachos which were very good. The beach was very pretty but when people say bring water shoes due to the rocks, I was expecting a rocky seafloor. What you really need are steel toe boots. These aren't large pebble rocks and broken shell rocks, these are huge boulders that are all over. Tripping or loss of balance and a broken toe is what these bad boys will do to you. It's very unsafe if you have feet issues or balancing problems. But with That being said, the sister resort which is a very short walk down the beach to the right has no boulders, water is more clear and definitely worth the walk. There were zero issues with seagrass anywhere. The animals that I saw there were deer, capybara, coaties, geckos and iguanas the size of small alligators, a cat and colorful and musical birds. All of which don't bother you and just let you walk on by and do your things. The coaties however are ballsy when it comes to food. If you eat at the beach, they are everywhere and will think nothing of jumping on your table, lap or chair to get what you're eating...... and drinking. So if you don't want to share, eat fast and keep your eyes out for the Lil thieves. They WILL go into your room if you don't lock the sliders, no matter what floor you're on. Fyi, The main door going into the rooms don't close and latch on their own, be sure to give it a push or a pull to latch it. As far a what to tip with. I tipped in US dollars, I saw pesos. Euros, Canadian etc. Don't get wrapped up in that, they appreciate any tip currency. Hope this helps. Enjoy your vacation. It's a nice place and only you can make it what you want.

  Dec 06, 2025
• 

  A trip to remember

  Had one of the best trips of our lives! Every employee we met went above and beyond for us but I want to give Israel the doorman a special shout out for always being there for us and making us feel like family every time we saw him. Also Bryan in the main buffet was pretty amazing as well! He treated every table like it was his even when we weren’t in his section. If you want to relax and have a good time I would definitely recommend Platinum Yucatan Princess for you!

  Dec 05, 2025
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  Entertainment / Activity team MUY bueno

  Our family vacation was so much more fun thanks to the entertainment team Luna, Malu, Gabriel, Christopher, Leo and Ramsey Luna went out of her way to always say hi and was incredible with us for the archery and shooting activities - I learnt so much Spanish and had so much fun Thanks for making my trip even better and unforgettable You guys all rock Oh and The food and drinks were good too

  Dec 05, 2025
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  DONT DO IT AT ANY PRICE

  the rooms are run down tired barely cleaned daily always have to call for something toilet paper towels beach towels walk ways to your room aren’t cleaned daily so people who get room service leave there left over food out the door then rodents get in it you call for clean up cause the walk way is slippery from the mayo ketchup mustard cups sit for days on the railings we were on the 3rd floor 2 elevators for 2 buildings one was broken for 3 days and both sounded awful never cleaned inside the place is a food desert no food near the pool for lunch a mile walk to either the beach or buffet food will say the restaurants food is of high quality prepared and presented beautifully but it takes an act of congress to get it and when it does come ice cold extremely slow service waitress's are poorly trained no managers on site over seeing how it is going they want you share menus and trust me this place was empty can’t imagine what it would be like in high season really a lack of staff never mind the staff they have is not trained properly how you call yourself a 5 star is beyond me

  Dec 04, 2025