Search
Deals
Cruises
Support
Account

Oasis Palm

Mexico - Cancun

Our Rating
1-877-509-5479
4 Nights with Air from $589 All-Inclusive
Info Customer Reviews Questions & Answers

Gather your brood. This one is all about the kiddos and the family memory-making is ON here - at a price that won't brea ... More

Customer Rating 379 Reviews
Value
 
3.7
Service
 
3.6
Beaches & Pools
 
3.7
Dining Options
 
3.1
Room Comfort
 
3.3
3.4 out of 5
"First time to Cancun with the family. Loved the experience. After reviewing many reviews, I had some reservation at first but I was totally impressed. Therefore, you really have to live it and experien..." – VAguy
290 out of 447 (65%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.7
Service
 
3.6
Beaches & Pools
 
3.7
Dining Options
 
3.1
Room Comfort
 
3.3
3.4 out of 5
"First time to Cancun with the family. Loved the experience. After reviewing many reviews, I had some reservation at first but I was totally impressed. Therefore, you really have to live it and experien..." – VAguy
290 out of 447 (65%) customers would recommend this product to a friend.
Good morning Cancun! Yummy Beautiful Mexico Oasis Cancun Amazing beach Aqua Zumba class 2-24-14 Oceanview room Resort from the scenic tower at Xcaret (next to the resort) Lobby area Room Chichen Itza excursion View from the beach to the pool (Grand side) A dance from one of the shows View from our Room Hotel from swimming area Oasis palm lover view from bridge above embarcadero, Palm Oasis is on the right Balcony
All Customer Reviews
1-4 of 379 reviews. Sort by
April 12, 2018
Would never recommend

From the time of arrival, front desk staff had no courtesy and minimal interest in helping. When we arrived they had lost our reservation for the week and had entered it in for November of 2018. They fixed it, but only because we were standing there. The concierge was not helpful at all in helping us fulfill one basic request of a bottle of soda for my type 1 diabetic wife. The buffets were not filled with delicious food, the best they had was fruit and decent dessert. La Bamba food was delicious however waitstaff was rude and no help to understand the menu. The room was average, however there is no regulation of hot water to cold water so you had to take showers with no pressure. The air condition worked wonderfully which increased our satisfaction of the room. Our lady that cleaned our room “Adrianna” did a wonderful job. Elevators in the hotel were hot and dirty. There was butt prints and shoe prints on the mirrors that went uncleaned. Activities were boring and we more often than not found ourselves in the courtyard with vendors and their products they were selling. They had live music every night and it was loud and annoying, lasting until midnight some nights. The beach is small and packed. It was very disappointing. The best times we had were when we were not at the hotel. The Bell boys were very helpful when needing to catch a taxi to leave. I would never recommend this as a place to go, in fact, I would go as far as to discourage it. Save your money, spend a little more and go somewhere else.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 2
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
2.0
Room Comfort
 
1.0
User Image

From: Colorado
Age: 35-44
Travel: 1-2 trips/year

April 9, 2018
Excellent Resort Experience

We agree with many reviews on here. There are many dining options, but we enjoyed the food at only a few places....the buffets are not very good. I recommend upgrading to the Grand Oasis Palm if that is an option for you. That will get you access to all restaurants, bars, and areas of the resort and the room is nicer at the Grand. Careyes and The White Box are adult only restaurants and are excellent. The beaches, Gulf, and pool by the Grand are fantastic and that is where we spent the majority of the time with our two sons, both 12 years old. They enjoyed being in the water, playing beach volleyball and the variety of music at night. We enjoyed two extra activities: Xel-ha and the pirate shops docked right at the Palm. Both were well worth it, Xel-ha is an almost 2 hour bus ride, but I would do it again in a second. Overall, we really enjoyed our stay...not sure if we would go back to the Palm again; nothing really against the resort, we want to try other places too. Advice: 1. Bring your own mug because their cups are small and used who knows how many hundreds of times before. 2. Bring your own beach towels and place your towels on beach chairs early in the AM. 3. Upgrade to the Grand...all of the complaints are about the smaller rooms. The Grand is newly renovated. 4. Be patient...many on the staff speak limited English. 5. Be prepared to wait in line at the coffee shop. 6. Bring singles for tips. 7. Lastly, pace yourself with the drinks...it's easy to start at 10 AM.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
User Image

From: NY
Age: 35-44
Travel: 1-2 trips/year

April 3, 2018
Falsely advertised as an all inclusive.

I'll start with the positives; The beach and pools were nice, and for the most part the staff was attentive and friendly. Unfortunately the negatives outweigh the positives by a mile. For starters, this resort is NOT ALL INCLUSIVE. All inclusive resorts DO NOT charge for WiFi, room safes, room service, mini bars, the use of certain restaurants and bars within the resort, buckets of beer, etc... Although the beach was nice, locals sneak in by the Captain Hook, occupying the few beach loungers that weren't broken. The decor is dated and the rooms are cramped. The HVAC units do not work properly, leaving so much humidity in the rooms that it's like waking up in a tent in the rainy seasons. Two restaurants, three bars, a coffee shop and cigar lounge are off limits. The remaining selection serves the same bland food day after day. The drinks and food were heavily watered down, I've never seen nacho cheese and catsup so runny. During the day a line would form at the only centrally located bar, causing a 15 - 20 minute wait time for drinks. The resort wasn't very clean either. The hallway near our room smelled like sewage and there were some of the largest cockroaches I've ever seen hanging out in plain sight. I would not recommend this resort, or possibly any Oasis chain to anyone. Spend a few hundred more dollars and go with a nicer chain.

Yummy
0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 1
Value
 
1.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
1.0
User Image

From: Illinois
Age: 35-44
Travel: 3-6 trips/year

April 1, 2018
Great value

We all had a great time, myself, my mom, my 4 year old and my 8 year old. Something to do for everyone! The staff was all so nice and helpful. Only complaints was the noise level at night and only having a few options for supper. The pools were great and the beach and water were beautiful!!


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
User Image

From: Mn
Age: 25-34

Room Information

All rooms are equipped with all the amenities a family needs. Family Fun Suites offer two conjoined rooms - one for parents and one for kids.

Room Details

Standard/Hotel Room
Hotel/Studio Unit Details

Ocean View Room
Hotel/Studio Unit Details

What's to Love

Building sand castles along the sandy shores. The gentle waves are ideal for kiddos.

Getting pampered at the delicious Kin Ha Spa. Every treatment is worth it. Spoil yourself.

Scooting around town in the Oasis Smart Car - you can rent this sweet ride for the day.

Letting the kids splish and splash at the Kids Club. Then finding a quiet lounger at the pool and chillaxing.

 

What We'd Change

While downtown Cancun isn't within walking distance, the nightly activities at Oasis Palm offer enough fun you won't miss the city's nightlife.

 

Why You Should Go

Located just a quick 20 minutes from the airport and close to downtown Cancun.

A la carte restaurants can book up quickly, so be sure to plan ahead & make a reservation.

For just a $1, you can hop on the local Cancun bus and explore on your own.

Check with the concierge about buying day passes to the other Oasis Resorts.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Beach Bar
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Aerobics
  • 24 Hour Front Desk
  • Wedding Services
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Nightclub/Disco
  • 7 Restaurants
  • 7 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Beach Towels
  • 24 Hour Room Service ($)
  • Safe Deposit Box ($)
  • Squash
  • Sauna ($)
  • Wireless Internet Access ($)
  • Travel Agency
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Oasis Palm

Blvd Kukulkan, km 4.5, Hotel Zone

+52 99 88 48 7500

Hotel Description

Oasis Palm: A Mexican All-Inclusive Fiesta

Gather your brood. This one is all about the kiddos and the family memory-making is ON here - at a price that won't break your wallet. For parents, there's the luscious Kin Ha Spa, where you can take a break, kick back and relax while the kiddos expend their endless energy with fun and games in the 50,000 sq ft kid areas. Lounge by the epic pool or play in the sand. Here, there are oceans of ways to amuse yourselves. Dive in.

OASIS LOVES MEXICO, ARE U READY?



DINING

The fam will be pleased with the dining choices here: buffets filled with a little bit of everything, Mexican snacks, Italian and seafood. No matter where you nosh, your taste buds will be happy.

Sisal
Type:
Mexican Buffet
Hours: Breakfast - daily, 6:30am-10:30am; Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10pm
Description: Informal restaurant offering excellent buffets for breakfast, lunch and dinner.
Dress code:
Casual.

Sisal Buffet Kids Club
Type:
Kid-friendly Buffet
Hours: Breakfast - daily, 6:30am-10:30am; Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10pm
Description: Informal buffet that caters to the kids.
Dress code:
Casual.

Terraza Dos Lunas
Type: Ice cream, Pasta & Pizza
Hours: Open for lunch
Description: Serving ice cream, pastas and pizzas.
Dress code: Casual.

La Cantina
Type:
Mexican
Hours: Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10:30pm
Description:
Magnificent Mexican buffet, serving national specialties with made-to-order show cooking.
Dress code: Casual

Sushi Bar
Type: Mexican Sushi Fusion
Hours: Daily, noon-5pm
Description: Sushi and more served in a casual atmosphere on the terrace at Akeru.
Dress code: Appropriate attire for admittance. No bare feet or wet clothing are allowed

Terraza Dos Helados
Type: Pasta & Pizza
Hours: Open daily
Description: Enjoy favorites from home, a variety of pizzas and pastas.

Terraza Agaves
Type: Tacos
Hours: Open daily

Isla Mujeres
Type: Snacks
Hours: Daily, 11am-5pm
Description: Serving snacks throughout the day.

Pirates del Caribe
Type: Food Court
Hours: Open daiy.

Sweet Palm
Type: Candy Store
Hours: Open daily.

All hours are subject to change.



BARS/NIGHTLIFE

Get your tropical drink orders ready, because the inventive bartenders are ready to mix up what you want. You've got seven hip bars to visit. Salud.

Sports Bar
Sports bar, Daily, 10am-5pm. Disco, Daily, 7pm-1am.

Sushi Bar
Daily, 10am-10:30pm.

Isla Mujeres
Daily, 11am-6pm. Bar, Daily, 10am-10:30pm.

Ricon Del Cafe
Serving coffees and cocktails. Daily, 10am-11pm.

La Cantina
Indoor bar. Open daily.

Havana Cigar Bar
Open daily. Extra charges apply.



BEACHES AND POOLS

The gentle waves make your beachy time tranquil. Blissful, really. Kids love it, too, because they can easily swim, and look for seashells. Head to the pool when you're ready for a dip there. The kids can splash around in their own pool. Was that applause we just heard?

SPORTS/ACTIVITIES

Water

  • Swimming
  • Water aerobics
  • Pool volleyball
  • Kayaks
  • Aquatic bikes

Land

  • Fitness center
  • Tennis
  • Multi-use sport court
  • Aerobics
  • Yoga
  • Pilates
  • Zumba
  • Beach volleyball

Golf
The resort offers guests complimentary greens fees at the 9-hole par 3 golf course located at Grand Oasis Cancun. Transportation, clubs and balls are not included.



INTERNET

Internet access is available for an additional charge.

SPA SERVICES

Kin Ha Spa offers full-service spa treatments for adults and kids.
  • Massages
  • Body treatments
  • Facials


CHILD CARE

The fully supervised Kids Club offers daily indoor & outdoor activities and entertainment, open daily from 8am-7pm. The perfect place to make new friends.
  • Cooking lessons
  • Movies
  • Game room
  • Pool and slides
  • Playground
  • Princess playtime room
  • Pirates del Caribe Food and Beverage Court


ADDITIONAL INFORMATON

Location
Oasis Palm is 15 minutes from downtown Cancun and only 25 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
Close
 

Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • Standard/Hotel Room
- or -
Choose a Vacation Package
and Save More!
Kids Stay & Eat Free More
5 days, 4 nights
Travel Dates 4/29 - 11/25
Starting at $589 was $1139
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST