Live Aqua Cancun

We were here for our engagement in October 2012. We have been kicking ourselves royally that we didn't return for our honeymoon in June 2013. This was hands down the best vacation EVER. We have been to a lot of places in the Caribbean and LIVE AQUA by far beats them all. We cannot stop talking about this place. We have recommended it to several people & one couple we know have been there 3 times since we told them about it! We cannot wait to return! The food was great, and the staff were above and beyond!

My wife and I were fortunate enough to celebrate our wedding anniversary by spending five awesome days at Live Aqua. The hotel is beautiful, our ocean facing room was amazing, the food & drinks were delicious, and the staff was top notch – Jorge, Eddie, Luis, Rodrigo, Paola, Santiago, Alexis, Francois, David…we miss you all. Thank you so much for your hospitality, and for making our brief stay in paradise so amazing!

Hubby and I usually vacation in the Caribbean every winter. We were amazed by the resort. From the moment you walk in the door, the calming mint and eucalyptus aromatherapy welcome you. We arrived early, before our room was ready, check in was quick and we given directions to have lunch at one of several restaurants. After lunch, we were shown to our room and off to enjoy the pool and beach. The mojito bar by the pool is fantastic. I had more mojitos that week than I've ever had and wish I was back there with another right now. The bars serve top shelf liquor which is not typical of most AI. The beach is great, the water a little choppy, but fun to splash around. The food was delicious and varied; from the buffet for breakfast to fresh grilled lunch poolside (or paella if you're lucky), or tasty ceviche overlooking the beach. We were fortunate enough to have dinner prepared specially for us by Chef Javier just because we were talking to him about some of the dishes the evening before. He prepared a 6 course dinner which was absolutely fabulous!! The sushi bar was very handy for a late night snack (as was room service if you wanted some quiet time). Oh, and you must try the Mexican coffee that is served in the main bar in the evenings, the flaming presentation is phenomenal. I wish we had stayed longer, and I can't wait to go back again (I usually tend to pick different resorts, but I'm not sure we could top this experience).

We weren't thrilled with being barraged literally EVERY morning by concierge to sign up for a 90 minute "product demonstration" of their hotel. We were told to bring a major card so that we could purchase a membership package; in return we would receive $100 towards an excursion. Someone who did take the orientation said it was over 3 hours long and it was basically a timeshare orientation to buy into. When we told them we weren't interested they came out to the pool and bothered us about it. The food was excellent at Azur - we weren't thrilled with the Hidden Garden's food. Siete's buffet was excellent as well. Drinks are very watered down. Our room was pretty dirty - coffee or pop stains down the wall and we had a lizard in our room for 2 days that they couldn't catch because it kept hiding behind the headboard. When they moved out the furniture the beverage stains from the obvious spills on the wall accumulated in a pool of thick sticky yuck on the floor - they hadn't cleaned it before we got there and it was there for the 7 days we were there. The bathtub had stains in it like someone urinated in it and never cleaned it. We had a garden view - there wasn't one. We had a view of downtown Cancun which wasn't bad because there was a side view of the beach, but at 6:30 in the morning there was a construction crew from the vacant lot next to us waking us up with loud noises. Not to mention watching the cleaning crew cleaning the grills, taking out garbage and overall seeing the backside of the kitchen wasn't appealing.