What We Love

  • Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
  • Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
  • Everything Flows® concierge service makes sure your stay is beyond magical.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • This resort offers free, shared airport transfers - running every 30 minutes.
  • When booking tours, you'll need to make a reservation 24-hours in advance.

Resort Details

International buffets and A la carte cuisines at this resort make this destination popular.
OnSite Dining
  • Bio
    Vegan/Vegetarian restaurant.
  • Cantina Los Faroles

    Oaxaquena's speciality food.

  • Chibali
    Family restaurant with international buffet.
  • Fuego

    Italo-mexican speciality food.

    Restrictions apply - exclusively for Casa Fuego guests. Adults-only.

  • HA' (additional cost)
    Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner. 

    Ha' is not a part of the All-Inclusive plan.
  • La Trajinera
    Sea and land flavors.
  • Las Cuevas
    Brazilian rodízio.
  • Las Playas
    Snack and grill.
  • Mercado de la Merced
    Traditional Mexican buffet.
  • Teatro del Rio

    A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.

    Reservations required.

  • Various Bars/Lounges
    - Lobby Bar
    - Bar Pozas 1
    - Bar Pozas 2
    - Pool Bar
    - Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests
  • Xin Gao
    Asian cuisine.
  • Xpiral
    The Sunday Brunch now is located at Las Cuevas restaurant.

    Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
Wi-Fi, 24-hour front desk services and valet parking are just a few of the great amenities found here.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • Exercise gym
  • Parking
  • Tour/sightseeing desk
  • Valet parking
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Water sports, the fitness center, teen programs and more help create memorable opportunities.
On-Site Recreation
  • Beach
  • Fitness center on-site
    Daily yoga lessons and functional training circuit.
  • Kayaking
  • Pool
    This resort has 11 pools.
  • Snorkeling †
  • Spa †
  • Teen programs
  • Tennis court
  • Water activities
Off-Site Attraction
  • Xoximilco
    Accompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited

    - Traditional Mexican dishes in a Mexican dinner on board.

    - Not recommended for children under 12 due to late night schedule


  • Xavage
    An electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.

    - Lunch buffet and non-alcoholic beverages

    - Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.

    - Children under 5 are not allowed

  • Xplor Fuego
    Dare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.

    - BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages

    - Access to changing rooms and lockers



  • Xenses
    The fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.

    - Access to changing rooms and lockers 

  • Xel-ha

    Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.


    - Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic) 

    - Included: access to snorkeling gear, changing rooms, lockers & a towel 


  • Xcaret plus

    Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!

    - One Lunch buffet at select restaurants


  • Xplor Park

    Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition

    - Lunch buffet, snacks and non-alcoholic beverages

    - Access to changing rooms and lockers



† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 14164 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Anniversary trip

    Wonderful resort! Everything was perfect! The resort is beautiful and very relaxing. The staff is very friendly and helpful. Lots of great restaurants on-site and included in your booking. Plenty of activities on and off of the resort. We’ll definitely return!

    May 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Si estas pensando en venir, no lo dudes mas y reserva, no hay forma de arrepentirse.

    He venido varias veces a HXM, me hice socia de MDC cuando abrió, y amo el hotel, creo que es un pedazo de paraiso y creo que todos deberían venir alguna vez en la vida. La atención de los colaboradores es muy amable, y están siempre preocupados de todo, y aunque las cosas no siempre salen como deben, se encargan de resolverlas lo mejor que pueden. En esta oportunidad visite varias veces el roof de fuego, y creo que ahora es mi lugar favorito del hotel, lo que no habría sido asi sin las atenciones y preocupacion de Norma, Alberto Brandon y Carlos. El servicio de alimentos a la habitación es riquísimo, y el equipo de colaboradores también muy atento. La casa fuego vale totalmente la pena. Y además incluye un servicio de mayordomos qué estuvieron siempre al pendiente ( Elena, Daniel y Rolando) de lo que necesitaba y me ayudaron aun más que mi consierge, el que no me contesto en toda la estadia. Lo malo es que antes de las 8 de la mañana me llaman de MDC, y aunque les digo que estaba durmiendo me siguen hablando, invitando a la platica, preguntándome que me había dicho mi consierge ( kc aylett)- en lugar de preguntarle a él. La cama, las habitaciones, el ambiente, los Restaurantes, la experiencia es algo que no he conocido en otro lugar. 1000% recomendado

    May 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    CUARTA VISITA, celebrando cumpleaños familiares

    El equipo de pool concierge Nos atendió Gilberto y José Mendez, con una disposición de apoyar y guiar en todos los servicios que ofrece el hotel, Así como también en general el personal de restaurantes, parques, hotel, Es nuestro cuarto año visitando el hotel y los parques de XCARET! Y como siempre nos vamos con ganas de regresar pronto!

    May 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excelente servicio

    Gil, Marco and Pánfilo, nos brindaron excelente servicio en la alberca la trajinera. Tuvimos unos percances y ellos rapidito nos solucionaron. El lugar tiene un ambiente tranquilo y relajado y con la ayuda de ellos, fue mucho más linda experiencia.

    May 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fue increíble

    Me hospede con mi familia por tercera vez y cada que regreso me vuelvo a enamorar de este hotel. Excelente servicio de el mesero armando y todo el personal,gran calidad de bebidas y comida.Instalaciones de primera calidad,me he sentido como en casa con tanta amabilidad y calidez por parte de todo el personal.

    May 04, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

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