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Hideaway at Royalton Punta Cana

Dominican Republic - Punta Cana

Our Rating
5 Nights with Air from $1,199 All-Inclusive
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Located on beautiful Bavaro Beach in Punta Cana where the sands are bright white and the water is the prettiest turquois ... More

Customer Rating 1 Reviews
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
3 out of 5
0 out of 1 (0%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
3 out of 5
0 out of 1 (0%) customers would recommend this product to a friend.
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All Customer Reviews
1-1 of 1 reviews. Sort by
December 17, 2017
Below expectations

In the end we had our time in the sun, and it wasn't bad, but my review here is about expectations based on the description of the property, therefore promises made by the resort. Let me begin with our expectations: first time in PC, looking for a relatively quiet place where we could relax/recoup after 14 months of work. We decided to give the Hideaway a try because the Royalton reviews regarding service and quality of food. That, paired up with the promise of an adult-only section, and the possibility of a swim-out room that on the Royalton properties' website is mentioned in both Luxury rooms and Diamond Club. We decided against Diamond Club because it looked like the only pluses were the butler service and top shelf drinks, both uninteresting to us. Check-in took longer than expected because the first room we were assigned smelled really bad - a mixture of mold and chemicals. We were given a room across the hallway, with a view towards the main pool. Other options were a view of a back road and neighboring hotel. We are told that swim-out rooms are Diamond Club even in the Hideaway section (!?!?) and they are an additional $90 or $95/ night. And let me explain the setting, hope this will help other travelers with their expectations: if you look at the resort map there are three buildings on each side of the pool(s). These are pre existing buildings that have been newly designated as the Hideaway amd Diamond Club. This is the first misrepresentation of the Hideaway, as it's introduced as "the new Hideaway". On one side, buildings 1 and 3 are the Hideaway, building 2 is Royalton. On the other side of the pool is the Diamond Club. So, according to the statement the front desk made, in the Hideaway you also have Diamond Club, which sounds untrue. The front desk manager has a tremendous attitude, even for Newyorkers like us who are used to being given the stink eye or ignored at best. The concierge at check in, Jaimy, seemed to not be able to do anything without asking for a second opinion or permission. The only person at the front desk that was nice and helpful was Jenny. The snack bar behind the front desk had snacks almost all the time, from cold cuts to pastries to fruit. Coffeemaker with decaf coffee only though. Thanks for worrying about my blood pressure. And btw, the coffee in the room is surprisingly not good. The cheapest tiny kind of coffee maker, sort of Motel model. We had to make a run to the coffee shop every morning for a decent coffee. Privacy not to be expected. The terrace/patio whatever you want to call it on the 1st floor is entirely open, no fence/rail nothing that would give the slightest idea of privacy. A couple of yards of grass and the alley where of course people of all ages constantly walk. The table on the terrace is a small coffee table, unsuitable to have breakfast outside - which, in that setting is not that appealing anyway. Also, the pool we were facing is a Royalton pool so there are kids of all ages, from newborns to teenagers. The Hideaway pool is fenced though, but is kind of small. The rooms are nice, bathroom very small, if someone is at the sink and another wants to get in the shower they have to squeeze by. For couples it promotes intimacy, so that's a good thing. Hideaway beach is separated by the non-adults-only beach by a rope. Not enough chairs. Second day there we figured that we have to get up at 6 am to get chairs as by 7 there's not much availability. I really didn't go on vacation to get up at 6, so I found this very annoying. You also better have your towels at 6 am because they bring in the towels at 8 am. Too many worries to have to be able to enjoy the beach, I think. I also wish I had a view of the ocean on the beach, but it's only a partial view because of the cabanas. That no one rented anyway, as long as we saw. The Hideaway beach is also where the Waters Sports booth is, so kids do occasionally pass by. Sometimes running, but that's alright, nobody died from that. Much more annoying are the adults that crowd up and chat on several voices loud enough for the entire section to hear. For hours. But that's alright, it's a resort beach. I won't mention the hotel doors being slammed, and the echo of the corridor because we didn't spend much time in the room, mostly when we were sleeping. Obviously, I don't blame Royalton for this, just saying. Food was indeed good, the buffet is decent. The Hunter steakhouse good, so was Dorado. Jade has a mix of SE Asian dishes, and it fails miserably. The other Asian restaurant we didn't get to try because we hadn't made a reservation, however we found out that their sushi counter would be available with pay. Everything closes at 10 pm except the sports bar. On the website is mentioned that men should wear long pants/slacks for the restaurants, however in Hunter I noticed a couple of gentlemen wearing cargo shorts and flip flops. They were wearers of the Diamond Club bracelet, so maybe that's another perk of the DC. Service was very nice everywhere except the buffet, where it varied in all kind of degrees from very nice to rude in one case where our soda glasses were slammed on the table with no reaction, not even eye contact, at our "gracias". And this brings me me to the ability to communicate with the staff. Very few of them speak or at least understand enough English, and to me this is very unusual for a resort where the great majority of guests are from US or Canada. Even the guests from Germany or Poland or Russia were trying to communicate in English. I do think that when you visit a country you should make an effort and learn a bit of their language but let's be fair here and not make this a requirement for a week spent in PC. Oh, and the wifi that is promised to be property wide is really bad to inexistent outside the room. I mean out on the terrace outside. We never got the beach bag promised, or credits at check-in. All in all, the Hideaway pretends to be a classy resort, but for us it barely made it to 3* and I really think we overpaid for this pretense.

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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: New York
Age: 45-54

Room Information

Hideaway at Royalton Punta Cana is a unique boutique, adults-only resort within a resort. This tranquil property caters to guests over 18 years of age only. All of our luxurious rooms and suites offer: Royalton Signature DreamBed™, 24 hour concierge service, Unlimited Free WiFI for all your devices, Rain showers, Stocked mini-bar, Balcony or terrace, High thread count sheets , USB recharge and Bluetooth audio stations , In-room safe, Satellite television, 24-hour room service, Iron/Ironing board, coffee maker and hairdryer.

Diamond Club rooms include: Preferred room locations, Butler service, Selection of in-suite liquors, Preferential reservations in a la carte restaurants, Exclusive Diamond Club™ beach area with waiter service, Distinctive wrist bracelet, Personalized check-in and check-out, Hors d'oeuvres and snacks including decadent desserts in the Diamond Club™ Lounge, Upgraded room service menu, Selection of pillows from The Royal Spa pillow menu & Discounts on spa treatments and beauty services.

Room Details

Luxury Room
Hotel/Studio Unit Details

Luxury Room Diamond Club
Hotel/Studio Unit Details

Luxury Ocean View Room Diamond Club
Hotel/Studio Unit Details

Honeymoon Jacuzzi Suite Diamond Club
Hotel/Studio Unit Details

Luxury Swim Out Room Diamond Club
Hotel/Studio Unit Details

What's to Love

Adults-only resort located on the stunning, sandy shores of Punta Cana.

Upgraded perks like a private beach, private pool and private check-in/out. Sweet.

Booking a night at the Chef's Table & dining on a seven-course meal (extra fees apply.)

 

What We'd Change

This resort is adults-only, but the sister resorts are family-friendly, so if you eat, drink or hang out at their pools, please know that kids will be there.
 

Why You Should Go

It's a quick 25 minutes from the airport, & you'll have access to two sister resorts. More bars = more fun.

The fitness & wellness are top-notch, so you can keep your beach body & soul rockin' while on vacay.

You'll get a custom-made Hideaway beach bag that is perfect for packing for a day in the sun.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Kayaks
  • Snorkeling
  • Pool Bar
  • Sailing
  • 9 Restaurants
  • 6 Bars/Lounges
  • Spa ($)
  • Yoga
  • 24 Hour Room Service
  • Beach Volleyball
  • Wireless Internet
  • Fitness Center
  • Beach Towels
  • Tour and Island Information
  • Introductory Scuba Lesson
  • Evening Entertainment


Nearby Excursions & Attractions

  • Beach
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Snorkeling
  • Watersports Rentals

Map of Local Area

The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.

Hideaway at Royalton Punta Cana

Playa Arena Gorda, Bavaro

809-221-2121

Hotel Description

Hideaway at Royalton Punta Cana: Adults-only Haven on Bavaro Beach

Located on beautiful Bavaro Beach in Punta Cana where the sands are bright white and the water is the prettiest turquoise blue is an adults-only haven that you'll fall in love with. At Hideaway at Royalton Punta Cana, you get exclusive privileges like a private beach area with a bar and waiter service, an exclusive infinity pool, afternoon hors d'oeuvres by the pool, upgraded room service menu, private check-in/check-out and a custom Hideaway beach bag (you'll be glad to have this when packing for a day of sun and fun). You've got lots of places to mix and mingle with nine restaurants. Plus, you've also got over six bars and 24-hour room service. For those wanting to stay on top of their fitness game, the resort has a top-notch center with the best equipment and a variety of fitness classes. We've got two words for this fab resort: Beach Eden.

DINING

Whether it's fresh seafood or Japanese, Italian or steak, you'll have plenty to satisfy your taste buds. Dig in, beach lovers.

Dorado
Type: Seafood
Hours:Lunch - daily, noon-4pm; Dinner - daily, 6pm-10pm
Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Gourmet Marche
Type: Buffet
Hours: Open for breakfast, lunch & dinner
Description: International and local buffet complete with a special children's buffet and healthy options.
Dress code: Resort casual - shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirt and footwear required. Resort evening attire for dinner - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Jade
Type: Asian Fusion
Hours: Open daily
Description: Offering delicious Japanese cuisine served a la carte. Reservations required.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Hunter Steak House
Type: Steakhouse
Hours: Open daily
Description: Enjoy fine dining in a stylish setting. Offers private wine cellar dining for an additional cost.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Bella Cucina
Type: Italian
Hours: Open daily
Description: Enjoy a variety of Italian cuisines. Its authentic design and traditional menu make this restaurant the perfect place for families to dine on traditional Italian favorites. Located at Memories Splash.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Under The Sea
Type:
International
Hours: Open daily
Description: Families can experience an adventure when they dine at the resort's popular Splash World Restaurant, where adults and kids alike can dine by colorful marine life. Located at Memories Splash.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

The Beach Club Grill
Type: Caribbean
Hours: Lunch - daily 12pm-3:30pm; Dinner - daily, 6pm-9:30pm
Description: Serving up traditional Caribbean favorites by the beach.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Score Sports Bar and Lounge
Type: Sports Bar
Hours: Open daily
Description: Enjoy a selection of grilled specialties while watching your team play back at home.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Zen
Type: Teppanyaki
Hours: Open daily
Description: Be amazed by the flavor and technique of masterfully prepared teppanyaki as its prepared at your table.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Mexican Cantina
Type: Mexican
Hours: Open daily
Description: The restaurant provides the authentic culinary experience of Mexico. Cuisines are a fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European flavors.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Grazie Italian Trattoria
Type: Italian
Hours: Open daily
Description: Nosh on authentic Italian dishes.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

All hours are subject to change.

BARS/NIGHTLIFE

No matter which of the drinkeries you wander into at this fab resort, you'll find your favorite cocktails. Here's to you.

Hideaway Diamond Club™ Lounge Bar
Adults-only. Open daily.

Hideaway Beach Bar
Adults-only. Open daily.

Hideaway Pool Bar
Adults-only. Open daily.

*Guests also have access to the bars at Royalton Punta Cana and Memories Splash Punta Cana.



BEACHES AND POOLS

The dreamy white shores and bright blue waters make Punta Cana one relaxing piece of paradise. And with the Hideaway at Royalton, you get an exclusive bar and beach area with a waiter that will bring you fruity cocktails. Plus, you can soak up the rays at a private infinity pool, or head to one of the neighboring sister resorts and splash around in their pools. (At Memories Splash, you can hang out at the Caribbean's largest on-site waterpark.)

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Snorkeling
  • Sailing
  • Introductory scuba diving lesson

Land

  • Fitness center
  • Fitness classes
  • Beach volleyball
  • Yoga on the beach
  • Mixology classes


INTERNET

Hideaway at Royalton Punta Cana offers complimentary Wi-Fi throughout the resort.



SPA SERVICES

The Royal Spa offers a wide variety of treatments including:
  • Massages
  • Facial treatments
  • Beauty salon
  • Hydrotherapy circuit
  • Saunas
  • Steam rooms
  • Manicures & Pedicures


WEDDING SERVICES

Hideaway at Royalton Punta Cana offers wedding and honeymoon services for an additional charge. Please contact the front desk for details.

CHILD CARE

Hideaway at Royalton Punta Cana is an adults-only resort.

ADDITIONAL INFORMATION

Location
Hideaway at Royalton Punta Cana is located approximately 25 minutes from Punta Cana International Airport (PUJ).

Check-In/Check-Out
Check in: 3pm Check out: 11am
A valid credit card or cash deposit will be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay



All hours, fees, amenities, information and services are subject to change without notice.
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