Hideaway at Royalton Punta Cana

Okay so I want this review to be completely honest. So I am going to start off by saying I have traveled around the world so I feel as if this review will help others determine if this is right for them. PS. I just got back yesterday from this resort. We went for six days and was apart of the Hideaway Diamond Club. WORKERS: The resort itself is very well kept. I woke up early has I wanted to get the most out of my vacation. I noticed that in the morning there are workers everywhere cleaning not only the resort but the beach as well. Also the workers are very upbeat. I personally hate when I go to a resort and the workers act like they hate their job. Not the case here. The workers are friendly and love to dance and sing. I saw a couple who would play with younger kids when they had no one to dance with. However, the language barrier is BAD. The workers try but many have a very hard time speaking English. It became a very big issue when it came to service at times. They do try their best though. The workers I give a 4 star. FOOD: The food here is a little rough. I know all inclusive resorts are not known for having the best food. Some restaurants were good while others were either just alright or awful. The steakhouse was very good. The hibachi was not bad either. The hideaway restaurant was good as well. However, the main buffet was AWFUL. Some of the worst food I have ever had.The Chinese restaurant was the absolute worst. My boyfriend loves Chinese. When we got our food we took one bite and unfortunately had to get up and leave that is how bad it was.The lack of good food options led to us being ready for our vacation to end just so we could get good food again. I should not being paying thousands of dollars to go on vacation and be ready to go home. Also forget about the room service. The room service was the worst room service I have ever had... The food I give a 2 star. DRINKS: the drinks were definitely a positive of the trip. Most all inclusive resorts (at least in my experience) tend to cheap out on the amount of liquor that is given in your drink. The Royalton was the exact OPPOSITE. They tended to give you too much alcohol in the drink. The bartenders often encouraged you to drink even more. So the drinks I give a 5 star. POOLS: even though there is not one big pool there are multiple smaller pools. The biggest pool and most used by vacationers was decent. I liked the view and the swim up bar. However, as the day went on the pool became very dirty. Not their fault though. One unique thing the Royalton had was a little baby pool that was shaded (even adults could go there if they felt they were getting burnt). As someone who gets burnt often this was a nice feature to have if I decided I wanted to use it. The hideaway pool was average, if you are looking for very relax then this is the place to be. However, I liked a more lively scene thus I went to the bigger common pool. Also the pools close at 7 pm so if you want to swim at night this is not the place for you. I give the pools a 4 star. BEACH: If you are looking for a resort that has that amazing bright blue, clear waters this is NOT the place to go. The beach was gorgeous to look at but awful to go in. The amount of seaweed was ridiculous (however, there is nothing the resort can do about that) ON a positive note the amount of chairs was very nice and each chair was shaded which is amazing. I give the beach a 3 star. DIAMOND CLUB: We chose to do the diamond club because of the butler service. Our butler was very nice and was there to help us whenever we needed. He made our reservations which was a huge help.If not we would have been waiting anywhere between 20-90 minutes to just sit down for dinner. However, we were not treated any differently than those that were not diamond club. Thus, if the diamond club add is expensive or puts you out of your budget do not worry about getting it. It was nice to have but not necessary. ROOM: the rooms were very nice. The showers are a little small but not a deal breaker. One very positive thing was the cleaning service. The cleaning ladies were on top of it. If you needed something they would get it immediately. If you were in the room at the time they were going to clean then they would come later in the evening. Also we were given the best room on the resort. It looked over the beach and had two balconies. Definitely try to request that room. Also I put in the special request box that I wanted a king size bed and we got one! So definitely always request and hope for the best. However, even with the thermostat on the lowest temperature and the fan on it was still hot in the room. The beds and pillows are very comfortable. I give the room a 5 star SPA: Also we were confronted about a couples beach massage. We asked the price and was given a very good number thus we booked it. You pay for any extras at the end of your stay. Well when we went to pay it was over a $100 more than what we were told. We confronted the spa and they called over the worker who had talked to us. Well we proceeded to argue with us saying he didn't which was very annoying. Because of the language barrier we MADE SURE to clarify the price for what we were paying for. Even though we knew what he said we were made to pay for the extra $100 on top of what we were told it would cost. So basically he scammed us so be careful. I have gotten maple massages before both in other countries and where I live. I know with every resort the massage is overpriced for what you get. However, with this massage it really was not that good. I give it 2 stars. Overall I would give this resort a 3 out of 5 stars. But for the price I paid It should have been a 5 out 5 experience. I would not recommend this resort to anyone as I feel you could get a better resort at a better price.

I’ve stayed at the royalton st Lucia in the past and it wa a delight. This prosperity had subpar food, subpar rooms and subpar ssaff. This was embarrassing because I assured my travel companion that they would love it. It was pure let down. The highlight of my stay however was the amazing bar service provided by Juan. Additionally, Felix in the dorado restaurant was a treat to be around along with Morelia. Sadly I will never return. I was not offered my Requested room and the luxury suite I paid for was far from that. No. More royalton for me.

The Hideaway at the Royalton at Punta Cana was a wonderful experience. My husband and I wanted an adults only all inclusive and the Hideway gave us everything we were looking for. Although part of the resort is kids friendly, the Hideaway was adults only. The service was excellent as were the restaurants. Food was plentiful anytime you wanted to eat, there was definitely something for everyone's taste. The resort itself was so clean. The pools looked nice and clean although we spent all our time on the beach, which is what we were looking forward to. A nice quiet getaway. But there was always something going on if you were looking for activities and night life. We were extremely impressed and look forward to our next visit to the Dominican Republic!

Brand new wonderful facility Poor orientation Fair service Administration can be much kmproved