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Haven Riviera Cancun

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $799 All-Inclusive
Info Customer Reviews Questions & Answers

Find your personal sanctuary and tranquility at this intimate, all-inclusive, adults-only beachfront resort.

Customer Rating 6 Reviews
Value
 
3.7
Service
 
3.8
Beaches & Pools
 
3.8
Dining Options
 
4.0
Room Comfort
 
4.8
3.8 out of 5
"This was our 3rd annual trip using CheapCaribbean as a group of ~10 college friends. We've previously been to Punta Cana and Cozumel. We love reminiscing on our past trips, so there are a lot of compar..." – LeslieC
4 out of 6 (67%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.7
Service
 
3.8
Beaches & Pools
 
3.8
Dining Options
 
4.0
Room Comfort
 
4.8
3.8 out of 5
"This was our 3rd annual trip using CheapCaribbean as a group of ~10 college friends. We've previously been to Punta Cana and Cozumel. We love reminiscing on our past trips, so there are a lot of compar..." – LeslieC
4 out of 6 (67%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 6 reviews. Sort by
March 13, 2019
Great Friends Trip

This was our 3rd annual trip using CheapCaribbean as a group of ~10 college friends. We've previously been to Punta Cana and Cozumel. We love reminiscing on our past trips, so there are a lot of comparisons. This was our favorite trip so far! Easy to get to from the airport (aside from the long drive way with lots of speed bumps). We loved that this resort was new and under the radar. Saturday was the busiest day, but that's to be expected. Everything was brand new and we had no issues with construction at all. All the meals we had were fantastic, and loved the many options we had over our 4 night stay. Even the room service after our nights out were amazing. We all raved about the drinks, and had something new every day. We LOVED the night club. Having a place to dance onsite is a big win for us. We felt spoiled by Ricardo, Axel, Felicitas, and Ada but everyone was so great and accommodating. This is definitely a contender to return for our 2020 trip!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Chicago, IL
Age: 25-34
Travel: 1-2 trips/year

February 20, 2019
Solid Choice

Pros Pools and grounds are gorgeous Spa was 1st class Rooms were really awesome. I have had rooms with spas in them, but never on the balcony which I thought was a really awesome inclusion for the non "swim out" rooms Room Service was prompt and the menu was surprisingly big and good Dinner was excellent at every restaurant Cons No bars open before 11 AM The beach, while being ok to sit on is not a great swim due to the seaweed. They do a pretty good job of cleaning it up, but it doesnt always get handled completely. The cleaning schedule and mini bar stocking was sporadic and at the oddest times 9 PM turn down service???? While the food was great overall the drink options were limited to what you knew. There was not a single signature drink which isn't a huge deal but I really like trying things and it was weird not to have any drink menus or specials Deserts--while the food was great across the board I really didnt care for any of the deserts There were virtually no activities available. I don't usually do any of the activities at resorts, but to not have almost any option would definitely be a turn off to some. Overall I liked the resort as a relaxing vacation. If you are interested in good food and a relaxing stay by the beach or pool, this is a very good choice. If you are more active and want a nightlife scene and fun activities during the day, this may not be the spot for you.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Michigan
Age: 25-34
Travel: 1-2 trips/year

February 19, 2019
Not what I expected

The overall facility is nice but in my opinion they opened way too soon. Some facilities were not functioning and the staff seemed overwhelmed in the the restaurants. The food was not bad but it was also not what I would expect in a resort of this type. In time, perhaps one year, they will work out the problems and it will be a nice destination. Problems, the beach is very narrow and the water is muddy. They also have a seaweed problem that they cannot keep up with and the overall beach is dirty unkept and generally not the place I would want to spend a day. When we arrived it was raining and all of the storm drainage was backed up with flooding all over the resort. After the rain stopped and the water receded there was a sewage smell in the room as well as in certain areas of the resort. Restaurant staff and food was below par but was not "bad" so perhaps with time it will get better. One of the nice things about the resort was they had nightly entertainment that was not spectacular but was entertaining for the short time. We enjoyed it along with new friends we met at the resort. Even though it was below expectations we had a nice time meeting new people and enjoying the pool. I would not recommend this destination to a friend and I would not go back. It was nice, cheap, and if you want to just lay around the pool not a bad deal. But if you are expecting something extraordinary or "really" nice this is not the place. It is OK for a quickie trip for the price, but I would not go here if I was looking for a "nice" "special" location. Bottomline: they opened too soon, facilities where not functioning, drainage and sewage are a problem and the restaurants need to improve. Not to mention the beach, to be honest is crap. Pay a little extra and avoid the Haven. Our trip was a five night stay and after the fourth night I was ready to leave.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Texas
Age: 55-64
Travel: 3-6 trips/year

November 27, 2018
Resort website very inaccurate, bad management

Beautiful room, hands down. We had the ocean front with swim out and it’s was like nothing else. After that moment of awe wears off then everything goes down hill. Basically everything on Haven Riviera’s website is inaccurate including amount of lounges, restaurants, food services, their hours of operations, entertainment available, spa services available, and offered amenities with the serenity club including “complimentary green fees at El Tinto golf course nearby”. I could go line by line of things that they did not offer or inaccuracies on their website but this review will be way too long. I am suspect that my wife got some sort “food poisoning” here. Night 3 she was ill all night. Can’t say for sure it’s but very suspicious and we did not leave the resort. Golf is absolutely not complementary. Mandatory golf cart rental of $90 and mandatory transportation fee to the golf course $20 per person, course is 10 minutes away. We understood that this is a newer resort but we assumed that all amenities were available ast advertised. We booked this resort months ago and was not pitched or identified as a soft opening. you would think that they would update the website with things saying “coming soon” or when they will actually be available to set proper expectations for people before they get here. When we complained to the serenity club manager fransico he immediately suggested that we call our booking agent and switch resorts and offered nothing besides a very insincere apology. His explanation of why they have done nothing wrong with all the website inaccuracies was because we received a discount off the rack rate. discounted rates are typical of all the resorts in the area and not something special. We paid more to be at this resort verses the 5 star secrets and breathless resort down the beach. We unfortunately were not able to transfer but did attempt to. Cheap Caribbean was extremely helpful and did their best to transfer us out of the resort. The even went a few rounds with Haven Rivera but fransico and the management were not interested in making the situation better. At one point fransico said we would do something special at dinner for us and asked when we wanted to eat. Told him the time but when we arrived there was no reservation or mention of our coming, no supprised The food taste we ate overall was good. The different dinner restaurants were nice with good service. Portions are very small they did not give you any trouble about ordering more than one entrée room service speed and quality was disappointing. This is not experience pitched on the advertising but the resort is beautiful and has lots of potential. They have lots of things to be proud of, they should just be honest and update their website.


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Overall Rating: 2
Value
 
1.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: St. Louis, MO
Age: 35-44
Travel: 3-6 trips/year

Room Information

333 spacious suites offer the utmost in contemporary style, elegant decor and guest comfort. Choose from suites that include whirlpool spas, walk-in showers for two, swim out pools and private terraces and balconies. With views of manicured tropical landscapes and the pristine Caribbean Sea, each suite includes an array of personalized amenities designed for the ultimate resort stay.

Room Details

Junior Suite Garden View
Hotel/Studio Unit Details

Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Romance Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Junior Suite Swim Out Garden View
Hotel/Studio Unit Details

Junior Suite Swim Out Partial Ocean View
Hotel/Studio Unit Details

Romance Junior Suite Swim Out Partial Ocean View
Hotel/Studio Unit Details

Serenity Club Junior Suite Ocean Front
Hotel/Studio Unit Details

Serenity Club Romance Junior Suite Ocean Front
Hotel/Studio Unit Details

Serenity Club Junior Suite Swim Out Ocean Front
Hotel/Studio Unit Details

Serenity Club Romance Junior Suite Swim Out Ocean Front
Hotel/Studio Unit Details

What's to Love

This resort is only 15 minutes from the Cancun airport!
All rooms on the property are suites.
You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.
 

What We'd Change

Absolutely nothing, it's a brand new resort!
 

Why You Should Go

Around the clock concierge will have you feeling like total royalty.
The beach promenade and terraces are something you've always dreamed out.
The endless amenities will have you coming back for more.

Available Amenities

  • Beach
  • Beach Bar
  • Cable/Satellite TV
  • Daily Maid Service
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Safe Deposit Box
  • Ping Pong
  • 5 Restaurants
  • 6 Bars/Lounges
  • Snack Bar
  • Yoga
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Pillow Menu
  • Beach Volleyball
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Fitness Center
  • Beauty Salon ($)
  • Car Rental Available ($)
  • Scuba Demonstration


Nearby Excursions & Attractions

  • Beach
  • Beauty Salon
  • Dining
  • Fishing
  • Fitness Center
  • Golf Course(s)
  • Kayaking
  • Shopping
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Haven Riviera Cancun

+52 998 889 9600

Hotel Description

Haven Riviera Cancun

Find your personal sanctuary and tranquility at this intimate, all-inclusive, adults-only beachfront resort. Surrounded by pure luxury, where you'll be pampered by attentive, experienced staff, who will help you to explore new levels of exclusive services and personalized amenities. Enjoy the finest resort facilities, indulge in amazing accommodations, unique fusion cuisine and unparalleled spa experiences. Only at Haven Resorts & Spas will you discover what a real all-inclusive experience is all about - fulfilling your every vacation desire.

DINING

Flavors
Type: International buffet
Hours: Breakfast, 6am-11:30am ; Lunch, 12:30pm-5pm ; Dinner, 5pm-11pm; Snacks, 11pm-5am
Description: Here you'll find an endless array of delectable dishes in a casual, unique and comfortable setting.

Satsu
Type: Asian fusion
Hours: Dinner, 6pm-11pm
Description: Enjoy your favorite sushi and sashimi, prepared fresh to order by expert chefs using the freshest of ingredients.
Dress code: Casual elegance

Agua Bendita
Type: Mexican Steak
Hours: Dinner, 6pm 11pm
Description: From USDA and Canada Beef prime selections of steaks, chops and specialty cuts to the bold flavors of fine Mexican cuisine including handmade tortillas that are prepared to order. While every part of your stay at Haven will be memorable, dinner at Agua Bendita is certain to be a highlight of your vacation an experience that you won't soon forget.
Dress code: Casual elegance.

Olios
Type: Mediterranean
Hours: Dinner, 6pm-11pm
Description: The restaurant features an exciting a la carte menu with each incredible meal complimented by an exceptional selection of wines, liqueurs, coffees and infusions.
Dress code: Casual elegance.

Vora Mar
Type: Seafood
Hours: Breakfast, 7am-noon ; Lunch, 1pm-5:30pm ; Dinner, 6pm-11pm
Description: Enjoy a delicious daily catch, ceviche dish or other seafood specialties. Whatever you choose, you can't go wrong!
Dress code: Resort casual during the day and casual elegance at night.

Vistas
Type: Pool Snack Bar
Hours: Breakfast, 8am-11:30am (exclusively for Serenity Club guests); Lunch, 12:30am-7pm (salad bar and finger foods)
Description: A convenient alternative for a casual poolside meal, featuring contemporary small plates. Serenity Club guests can also enjoy a la carte breakfast in a prefect open air ambience.

Mocaccino
Type: Deli
Hours: 7am-11pm
Description: Casual snacks in a convenient environment.

Mistral
Type: Snacks
Hours: 11:30am-7pm
Description: Casual snacks in a convenient environment.

Hours are subject to change.



BARS/NIGHTLIFE

Moons
Open daily, 7am-2am

Limes
Open daily, 6pm-11

Havens Lounge
Open daily, noon-1am

Docks
Open daily, 10am-7pm

Serenity Lounge
Open daily, 7am-11pm



BEACHES AND POOLS

Spend the day lounging on the gorgeous beaches of Cancun. Enjoy a dip in one of the fabulous pools.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Windsurfing
  • Diving ($)
  • Kayaking
  • Snorkeling
  • Hobie Cat Sailing ($)

Land

  • Sport Court
  • bike trails
  • Tennis
  • Beach Volleyball
  • Yoga
  • Spirits tasting
  • Ping Pong

INTERNET

Complimentary Wi-Fi is available for all guests.

SPA SERVICES

Spa services are available at the MySenses Spa at an additional cost.

WEDDING SERVICES

Wedding services are available at the resort.

ADDITIONAL INFORMATION

Location
Located right in the middle of Cancun and Riviera Maya
Approximately 10 minutes from the airport.

Sanitation Tax
Effective March 1, 2019, guests are required to pay a sanitation tax of $25.35 Mexican pesos per room, per night (approx. $1.33 USD), designated for environmental purposes. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

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5 days, 4 nights
Travel Dates 6/22 - 9/30
Starting at $799 was $1439
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!
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5 days, 4 nights
Travel Dates 4/26 - 6/21
Starting at $869 was $1629
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!
5 days, 4 nights
Travel Dates 10/1 - 12/20
Starting at $1299 was $1479
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts