What We Love

  • This resort is only 15 minutes from the Cancun airport!
  • All rooms on the property are suites.
  • You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.

Things to Know

  • Around the clock concierge will have you feeling like total royalty.
  • The beach promenade and terraces are something you've always dreamed out.
  • The endless amenities will have you coming back for more.
Hotel Promotions
Serenity Club Inclusions.
• Stunning  location and views
• Exclusive Check-in lounge. From 7:00 AM to 11:00 PM
• Exceptional, dedicated concierge service
• Welcome amenity and a personalized appreciation letter
• Luxurious King bed with a premium pillow menu
• Personalized mini-bar restocked daily
• Access to the exclusive Serenity Club Lounge, with a selection of wines, premium spirits, and small bites throughout the day. Open 7:00 AM to 11:00 PM
• Premium aromatherapy and Haven signature toiletries
• Daily exclusive à la carte breakfast and lunch option served at Vistas
• Daily exclusive à la carte breakfast and dinner option served at Tahani 
• 10% discount on Spa treatments
• Complimentary green fees at El Tinto golf course with cart included*

Important Information:
* Restrictions apply - please see hotel for more details. Inclusions subject to change.

Applicable Dates:
Booking Dates: 22 May 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities.
All Inclusive Includes:
 * All-inclusive food & beverage including selected premium spirits
* Beach concierge and pool service
* Complimentary WIFI (including pool and beach)
* Daily stocked mini bar
 * Activities including  tennis courts, beach volleyball, half basketball court, ping pong, table games, yoga classes, spirit tasting and cooking classes, scuba diving tryout in the pool ( based on availability)

Applicable Dates:
Booking Dates: 22 May 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Agua Bendita

    A la carte Mexican-style steak house open for dinner. Reservations required.

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Flavours

    Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.

    Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Mistral
    Serving lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
  • Mocaccino
    Serving casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
  • Olios

    Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Satsu

    Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building. 

    Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts

  • Tahani
    Tahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
  • Vistas Snack Bar

    Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.

    Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

  • Vora Mar

    Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.

    Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit

    Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts

Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Car Rental Services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Gift/News stand†
  • Golf,Offsite†
  • Laundry/Valet service†
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Car Rental Services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Gift/News stand†
  • Golf, Offsite†
  • Laundry/Valet service†
  • Pool
  • Poolside service
  • Smoke-free property
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Whirlpool
  • Wireless internet connection in public areas
On-Site Wedding Services

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Beach
    Daily organized beach walks
  • Fitness center on-site
  • Pool
    Four pools
  • Scuba diving
    Free scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
  • Spa †
  • Tennis court
  • Whirlpool
    1 over-sized in-pool whirlpool
Off-Site Recreation
  • Golf †
    Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7583 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    One of the best hotels we’ve stayed at - absolutely book!

    Absolutely without a doubt one of our favourite hotels we’ve stayed! From the minute we arrived to leaving - the staff were exceptional! Their dedication and customer service is truly an asset to the hotel and added to the already great experience. The all inclusive buffet was plentiful with options, with other restaurants bookable for dinner with exception food, as well as an all day coffee bar! All day bar options for drinks as well as staff to collect orders from the sun beds and private beach! Lots of activities at the main pool and in the evenings. Rooms are beautiful and equipped with a complimentary mini bar, room service and all amenities needed! Highly recommend and can’t wait to visit again! A special mention to Degner, Maria, Martin and Jesus (there were soo many others we didn’t manage to catch their names) but these guys were truly fantastic at their job and went above and beyond to make sure we enjoyed our honeymoon! Thankyou so much. On a service point - the rooms, pool and restaurants were extremely clean. The staff were constantly working to keep everything to a high standard and the personal rooms were cleaned daily and topped up! The noise from the main pool wasn’t heard within the ‘quieter’ pool or the rooms. The value for money was very good! The drinks available and the food far surpassed the cost and the level of service was absolutely worth it! Location is great if you want to enjoy Cancun for its beautiful scenery and be close enough, but far enough away from the party side! (Easily accessible with transport!)

    Nov 12, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Holiday with friends

    Staff everywhere on resort are excellent. Alfredo, Cesar, Maria, Russell, Martin just to name a few. Entertainment was great. Bingo night with Alfredo was super fun! Favourite restaurant was the Asian restaurant. Excellent food. Rooms need screens in doors so you can keep open for fresh air and need de humidifiers as the rooms smell musty. Also hand sanitizers needed everywhere there is food.

    Nov 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Resort

    This is our second visit at Haven. Overall, the staff are very polite and accommodating. Both times we have stayed as Serenity Club guests. Our butler, Nacho, is fantastic. His level of service he provided is exceptional and truly has made our stay memorable by exceeding expectations. Sahel and Emanuel at the Serenity Club pool are both fantastic and very attentive. We will be back!

    Nov 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hibachi Dinner

    The hibachi food was great, Pedro did a great job and we really enjoyed our dinner. Presentation was fun and Pedro had a great and fun attitude.

    Nov 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Resort with Exceptional Staff

    Had a wonderful time at Haven! The staff went above and beyond every day to make our stay positive and memorable. The grounds were clean and very well maintained. The pools were so much fun with plenty of chairs, towels and waiters. We enjoyed meals at all of the restaurants as well as the evening entertainment. Would highly recommend. Employees that made our trip so enjoyable: Denisee, butler Adrian, lobby server Ricardo, pool server Sandra, buffet Carlos, pool server Ricardo, waiter at Oleos Degner, pool concierge Alan, bartender Goldin, store

    Nov 10, 2025
Hotel Advisories
  • AdvisoryTraditional Spring Break Student Groups are not allowed
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

     

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

     

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

     

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

     

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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