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Haven Riviera Cancun

Mexico - Riviera Maya

Our Rating
1-800-880-2177
5 Nights with Air from $1,889 All-Inclusive
Info Customer Reviews Questions & Answers

Find your personal sanctuary and tranquility at this intimate, all-inclusive, adults-only beachfront resort.

Customer Rating 3 Reviews
Value
 
3.3
Service
 
3.7
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
3.7 out of 5
"We stayed at the resort for 7 Days (11/11-11/17) At first we had our doubts when booking this trip because we didn’t see many reviews online but many of our concerns were alleviated when walking throug..." – Lassie2018
2 out of 3 (67%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.3
Service
 
3.7
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
3.7 out of 5
"We stayed at the resort for 7 Days (11/11-11/17) At first we had our doubts when booking this trip because we didn’t see many reviews online but many of our concerns were alleviated when walking throug..." – Lassie2018
2 out of 3 (67%) customers would recommend this product to a friend.
All Customer Reviews
1-3 of 3 reviews. Sort by
November 27, 2018
Resort website very inaccurate, bad management

Beautiful room, hands down. We had the ocean front with swim out and it’s was like nothing else. After that moment of awe wears off then everything goes down hill. Basically everything on Haven Riviera’s website is inaccurate including amount of lounges, restaurants, food services, their hours of operations, entertainment available, spa services available, and offered amenities with the serenity club including “complimentary green fees at El Tinto golf course nearby”. I could go line by line of things that they did not offer or inaccuracies on their website but this review will be way too long. I am suspect that my wife got some sort “food poisoning” here. Night 3 she was ill all night. Can’t say for sure it’s but very suspicious and we did not leave the resort. Golf is absolutely not complementary. Mandatory golf cart rental of $90 and mandatory transportation fee to the golf course $20 per person, course is 10 minutes away. We understood that this is a newer resort but we assumed that all amenities were available ast advertised. We booked this resort months ago and was not pitched or identified as a soft opening. you would think that they would update the website with things saying “coming soon” or when they will actually be available to set proper expectations for people before they get here. When we complained to the serenity club manager fransico he immediately suggested that we call our booking agent and switch resorts and offered nothing besides a very insincere apology. His explanation of why they have done nothing wrong with all the website inaccuracies was because we received a discount off the rack rate. discounted rates are typical of all the resorts in the area and not something special. We paid more to be at this resort verses the 5 star secrets and breathless resort down the beach. We unfortunately were not able to transfer but did attempt to. Cheap Caribbean was extremely helpful and did their best to transfer us out of the resort. The even went a few rounds with Haven Rivera but fransico and the management were not interested in making the situation better. At one point fransico said we would do something special at dinner for us and asked when we wanted to eat. Told him the time but when we arrived there was no reservation or mention of our coming, no supprised The food taste we ate overall was good. The different dinner restaurants were nice with good service. Portions are very small they did not give you any trouble about ordering more than one entrée room service speed and quality was disappointing. This is not experience pitched on the advertising but the resort is beautiful and has lots of potential. They have lots of things to be proud of, they should just be honest and update their website.


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Overall Rating: 2
Value
 
1.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: St. Louis, MO
Age: 35-44
Travel: 3-6 trips/year

November 20, 2018
Awesome Couples Vacation!

We stayed at the resort for 7 Days (11/11-11/17) At first we had our doubts when booking this trip because we didn’t see many reviews online but many of our concerns were alleviated when walking through the doors of the Haven Resorts! We were welcomed by cool towels and champagne. Zayda, Juan and Alejandro at the Front Desk made sure we were always happy! Our Junior Suite Swim Out Room was immediately available! The room was simply beautiful and modern. The food was outstanding! Our favorite restaurant was Voramar and the service at all 4 restaurants was superb! The staff always went above and beyond to make sure everything we needed was provided for. We looked forward to seeing our favorite people daily (Isreal, Carlos, Sergio, Yuribeth, and Miguel) The spa treatment at MySenses was so relaxing. We started with the hydrotherapy pools followed by an 80 minute massage. Paola and the staff at the spa made the experience beautiful and memorable. We also loved Danny at the AmStar desk! She really helped us plan the best excursions. This resort is definitely worth it if you want to truly relax and regroup. Since the resort is still in its first couple of months opening they are really making the best of everything. I know once all the finishing touches are done it can only go up from here! Thank you all again staff for making our trip AWESOME!!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New Jersey
Age: 35-44
Travel: 1-2 trips/year

November 6, 2018
Airport Pickup Process

Everything was great, except for the ride to the hotel from Cancun airport ---it took WAY too long for us to depart the airport to Haven Riviera hotel, Had I known it would take this long (apprx 1 hr), I would have skipped your service, and hired a taxi. The process to get to the hotel was PAINFUL. Please improve.. Thank you


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Houston, TX
Age: 45-54

Room Information

333 spacious suites offer the utmost in contemporary style, elegant decor and guest comfort. Choose from suites that include whirlpool spas, walk-in showers for two, swim out pools and private terraces and balconies. With views of manicured tropical landscapes and the pristine Caribbean Sea, each suite includes an array of personalized amenities designed for the ultimate resort stay.

Room Details

Junior Suite Garden View
Hotel/Studio Unit Details

Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Romance Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Junior Suite Swim Out Garden View
Hotel/Studio Unit Details

Junior Suite Swim Out Partial Ocean View
Hotel/Studio Unit Details

Romance Junior Suite Swim Out Partial Ocean View
Hotel/Studio Unit Details

Serenity Club Junior Suite Ocean Front
Hotel/Studio Unit Details

Serenity Club Romance Junior Suite Ocean Front
Hotel/Studio Unit Details

Serenity Club Junior Suite Swim Out Ocean Front
Hotel/Studio Unit Details

Serenity Club Romance Junior Suite Swim Out Ocean Front
Hotel/Studio Unit Details

What's to Love

This resort is only 15 minutes from the Cancun airport!
All rooms on the property are suites.
You can enjoy one of the fabulously large 88 swim-out suites! And even have your pool heated if needed.
 

What We'd Change

Absolutely nothing, it's a brand new resort!
 

Why You Should Go

Around the clock concierge will have you feeling like total royalty.
The beach promenade and terraces are something you've always dreamed out.
The endless amenities will have you coming back for more.

Available Amenities

  • Beach
  • Beach Bar
  • Cable/Satellite TV
  • Daily Maid Service
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Safe Deposit Box
  • Ping Pong
  • 5 Restaurants
  • 6 Bars/Lounges
  • Snack Bar
  • Yoga
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Pillow Menu
  • Beach Volleyball
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Fitness Center
  • Beauty Salon ($)
  • Car Rental Available ($)
  • Scuba Demonstration


Nearby Excursions & Attractions

  • Beach
  • Beauty Salon
  • Dining
  • Fishing
  • Fitness Center
  • Golf Course(s)
  • Kayaking
  • Shopping
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Haven Riviera Cancun

+52 998 889 9600

Hotel Description

Haven Riviera Cancun

Find your personal sanctuary and tranquility at this intimate, all-inclusive, adults-only beachfront resort. Surrounded by pure luxury, where you'll be pampered by attentive, experienced staff, who will help you to explore new levels of exclusive services and personalized amenities. Enjoy the finest resort facilities, indulge in amazing accommodations, unique fusion cuisine and unparalleled spa experiences. Only at Haven Resorts & Spas will you discover what a real all-inclusive experience is all about - fulfilling your every vacation desire.

DINING

Flavors
Type: International buffet
Hours: Breakfast, 6am-11:30am ; Lunch, 12:30pm-5pm ; Dinner, 5pm-11pm; Snacks, 11pm-5am
Description: Here you'll find an endless array of delectable dishes in a casual, unique and comfortable setting.

Satsu
Type: Asian fusion
Hours: Dinner, 6pm-11pm
Description: Enjoy your favorite sushi and sashimi, prepared fresh to order by expert chefs using the freshest of ingredients.
Dress code: Casual elegance

Agua Bendita
Type: Mexican Steak
Hours: Dinner, 6pm 11pm
Description: From USDA and Canada Beef prime selections of steaks, chops and specialty cuts to the bold flavors of fine Mexican cuisine including handmade tortillas that are prepared to order. While every part of your stay at Haven will be memorable, dinner at Agua Bendita is certain to be a highlight of your vacation an experience that you won't soon forget.
Dress code: Casual elegance.

Olios
Type: Mediterranean
Hours: Dinner, 6pm-11pm
Description: The restaurant features an exciting a la carte menu with each incredible meal complimented by an exceptional selection of wines, liqueurs, coffees and infusions.
Dress code: Casual elegance.

Vora Mar
Type: Seafood
Hours: Breakfast, 7am-noon ; Lunch, 1pm-5:30pm ; Dinner, 6pm-11pm
Description: Enjoy a delicious daily catch, ceviche dish or other seafood specialties. Whatever you choose, you can't go wrong!
Dress code: Resort casual during the day and casual elegance at night.

Vistas
Type: Pool Snack Bar
Hours: Breakfast, 8am-11:30am (exclusively for Serenity Club guests); Lunch, 12:30am-7pm (salad bar and finger foods)
Description: A convenient alternative for a casual poolside meal, featuring contemporary small plates. Serenity Club guests can also enjoy a la carte breakfast in a prefect open air ambience.

Mocaccino
Type: Deli
Hours: 7am-11pm
Description: Casual snacks in a convenient environment.

Mistral
Type: Snacks
Hours: 11:30am-7pm
Description: Casual snacks in a convenient environment.

Hours are subject to change.



BARS/NIGHTLIFE

Moons
Open daily, 7am-2am

Limes
Open daily, 6pm-11

Havens Lounge
Open daily, noon-1am

Docks
Open daily, 10am-7pm

Serenity Lounge
Open daily, 7am-11pm



BEACHES AND POOLS

Spend the day lounging on the gorgeous beaches of Cancun. Enjoy a dip in one of the fabulous pools.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Windsurfing
  • Diving ($)
  • Kayaking
  • Snorkeling
  • Hobie Cat Sailing ($)

Land

  • Sport Court
  • bike trails
  • Tennis
  • Beach Volleyball
  • Yoga
  • Spirits tasting
  • Ping Pong

INTERNET

Complimentary Wi-Fi is available for all guests.

SPA SERVICES

Spa services are available at the MySenses Spa at an additional cost.

WEDDING SERVICES

Wedding services are available at the resort.

ADDITIONAL INFORMATION

Location
Located right in the middle of Cancun and Riviera Maya
Approximately 10 minutes from the airport.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

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6 days, 5 nights
Travel Dates 3/30 - 4/30
Starting at $1889 was $2209
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 10 days left to book!
$300 Air Credit More
6 days, 5 nights
Travel Dates 1/3 - 1/25
Starting at $1899 was $2219
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 10 days left to book!
$300 Air Credit More
6 days, 5 nights
Travel Dates 1/26 - 3/29
Starting at $2129 was $2469
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 10 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts