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InfoCustomer ReviewsQuestions & Answers
Everyone dreams of partying like a rock-star. Why not make that dream a
reality? At the luxurious Hard Rock Hotel Rivie
...
More
Everyone dreams of partying like a rock-star. Why not make that dream a
reality? At the luxurious Hard Rock Hotel Riviera Maya, adults can get a
taste of life behind the velvet rope, while rocking-out to the resort's all-inclusive perks.
Less
"This resort is simply amazing!
It's about an hour away from Cancun International Airport (the transfer service we used was a private transport and about $115 for the two of us).
Upon arriving, you a..." – ShaneP
17 out of 20 (85%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.3
Service
4.5
Beaches & Pools
4.3
Dining Options
4.5
Room Comfort
4.4
"This resort is simply amazing!
It's about an hour away from Cancun International Airport (the transfer service we used was a private transport and about $115 for the two of us).
Upon arriving, you a..." – ShaneP
17 out of 20 (85%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 18 reviews. Sort by
July 25, 2017
Not what I expected
Staff wasn't very nice and rude at times. It seemed that the staff was impatient and wasn't always happy to help. A few of the staff was wiling to be helpful. The room wasn't ever really cleaned fully as trash would be left in the cans and not sweeped properly. The food was ok. The resort had many places to relax or hang out. The beaches are the only reason I would ever go back. Great snorkeling and plenty of options for sunbathing or swimming.
If you're looking for a party hotel this is the place! If you're looking for a long walk on the beach, Hard Rock is not for you. Heaven side is adults only, it has activities all day long form water aerobics to a foam party that was a blast!! They have live music is in the lobby at night, and a night club that has pools inside that starts at 11. I only have two negative things to say about Hard Rock. Only Buffett is offered during lunch at ALL the restaurants, which isn't bad food it just becomes very repetitive and it's mostly unhealthy food. Second thing, no beach, just lagoons which is still beautiful but if you are going to walk down a beach, or feel the waves this is not the right place for you. Service was amazing, dinner was great, room service was quick and really delicious AND 24 hours! I would recommend Hard Rock to my family and friends!
Staff very nice. Food was good. Hotel very clean. Lagoon beautiful. Rooms not insulated, very noisy. Had to call security in the middle of the night due to yelling and fighting on our floor. Room service was good but rarely received what we ordered. Vacation planners did not provide complete information when planning an excursion. The phone in our room excessively rang throughout our trip. The staff walked in our room twice when we were showering. We had a good time but not worth the money
The place is very clean .the welcome team at the resort is so friendly,the staff is so friendly and would do anything to make a guest happy.I am going back next year ,and would recomend this vacation to everyone.
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What's the best excursion? How much should you tip?
Ask a question about Hard Rock Hotel Riviera Maya - Heaven Section or help someone else answer theirs.
Can you answer these questions?
6 questions, 17 answers.
Do you need to have a special upgrade to get drinks with premium liquor?5 answers
3 years, 37 months ago
JB
Yes, to get premium liquors included you must book an upgraded room type. For more details and pricing please call our beach experts at 1-800-915-2322.
CaitlinCC
No. I never saw that they even offered that as an option. The liquor they had in the room was about mid level. The bars were either mid level or top shelf for most of their items. I always requested specific items like smirnoff, captain morgan, disarono, or 1800 tequilla. There was a lot of well known liquor brands that were there.
AshleyandDerek
No
ShaneP
No not at all just ask for it like crown royal np. If you wanna upgrade to high end wine then u can use your room credits
Drruth
no
smitty001
Do you receive any resort credits with the stay5 answers
2 years, 31 months ago
Roundeye04
This resorts does sometimes offer resort credits. It all depends on when you are traveling, as resort credits are only offered during a certain time frame. For more information please call our beach experts at 1-800-915-2322.
CaitlinCC
We received 1800$ in resort credit which could be used for a few excursions, in the spa and I believe some dining upgrades (upgraded wine, private dinners). You are responsible for a 20% service fee but my fiancé and I found it totally worth it. We used all credit so at the end of our stay we owed 360$ but had massages every day, facials and all. I think the amount of credit depends on length of stay. We stayed a week. Hope this was helpful to you.
Evem917
Yes. I don't remember how many and we didn't end up using them on anything.
AshleyandDerek
We stayed 6 nights and got 1500 but had to pay 20 % on all uses of rc
Drruth
We received 3600 resort credits. However, you will be charged 20% of the full value of the credits you use. If we used all of the credits we were given, we would have paid $720. In the end, we found the services we used were of great value for the price we paid.
DrDi
How far is it to catch the ferry to Cozumel from the resort?3 answers
1 year, 14 months ago
terri
Generally you would need to travel to Playa Del Carmen, which is roughly 20 minutes away.
JeannieCC
About an hour south
Drruth
20 minutes cab ride
smitty001
airport service1 answer
Do they have shuttle service to and from airport?
12 months ago
dc
Shuttle services are available, however this is not complimentary and would come at an additional cost. This can be added on either at the time of booking or up to 48 hours prior to travel on an existing reservation.
JeannieCC
Are there daily activities and what time do pools and bars close?1 answer
8 months ago
Indiana
The resort does offer daily activities and nightly entertainment, the pools tend to close around sundown between 5-7pm and most bars are open until 1am. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Are the children at all of the restaurants and activities?2 answers
8 months ago
philsfour
Children are not allowed in Le Petit Cochon and Ciao restaurants. As for the activities, this would vary, please contact the resort directly for the schedule of events.
JeannieCC
Heaven side is adult only (18 and up) only one restraunt, at night, where I noticed had a few children was Toro. Other than that it is kid free!
CaraAlyson
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Room Information
Hard Rock Hotel Riviera Maya features 606 comfortable suites with remarkable resort, pool or ocean views. Amenities include air conditioning, satellite TV, 24-hour room service, in-room safes, Wi-Fi, mini bar and more.
Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty. With plenty of adult-only fun, this beautiful resort will have you topping the charts in no time!
What We'd Change
The beach isn't as large as you would normally expect, but Hard Rock Hotel Riviera Maya's luxurious pools will soon make the beach a hindsight.
Why You Should Go
If you've been wanting to take that special someone on a luxurious, all-inclusive vacation, you can now rock out to all the great things Hard Rock Hotel Riviera Maya has to offer.
Available Amenities
Business Center ($)
Cable/Satellite TV
Conference Facilities ($)
Daily Maid Service
Jacuzzi
Kayaks
Laundry Services ($)
Nightly Entertainment
Roll-Away Bed (on request)
Snorkeling
Whirlpool/Hot Tub
Scuba Diving ($)
Medical Services ($)
Nightclub/Disco
9 Bars/Lounges
8 Restaurants
Spa Services ($)
Massage ($)
Elevators
Handicap Room Available
Wedding Services ($)
24 Hour Room Service
Honeymoon Packages ($)
Wireless Internet
Alarm Clock/Radio
High Speed Internet Access
Outdoor Pool
Fitness Center
Evening Entertainment
Nearby Excursions & Attractions
ATV Rides
Beach
Golf Course(s)
Horseback Riding
Jet Ski Rentals
Kayaking
Mayan Ruins
Scuba Diving
Shopping
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Hard Rock Hotel Riviera Maya - Heaven Section
Carretera Cancun-Chetumal KM 72
Hotel Description
Hard Rock Hotel Riviera Maya: Adult-Only Rock Star Paradise in Riviera Maya
Everyone dreams of partying like a rock-star. Why not make that dream a
reality? At the luxurious Hard Rock Hotel Riviera Maya, adults can get a
taste of life behind the velvet rope, while rocking-out to the resort's all-inclusive perks.
Located in the heart of the Riviera Maya, Hard Rock Hotel Riviera Maya is the
perfect place to write your next big hit while soaking up the tropical sun or
splashing in the turquoise waters of the Caribbean Sea. While the resort
features a traditional Mexican design, the modern touches are a real crowd
pleaser and provide all the comfy amenities you could ever want.
The family section features five tantalizing restaurants, four bars, endless
water activities and several pools. Kids will love the special amenities
designed just for them like the Little Big Club, which will let them hang out
with their favorite characters as they spend the day enjoying fun activities.
The adult-only, Heaven Section is nothing short of nirvana with its stunning
pools, lavish spa menu and access to signature golf courses and more. No matter
what side you stay on, Hard Rock Hotel Riviera Maya is top-shelf, all the time.
Scuba dive and snorkel at the world's second longest coral reef between
Cozumel and Cancun, swim and snorkel the beautiful waters of Akumal or Xpu-Ha
Palace, swim with the dolphins at nearby Puerto Aventuras, tour the caves of
the Aktun Chen, or ride horseback in the ocean at Rancho Loma Bonita. Immerse
yourself in Mayan history and culture at the nearby ruins of Chichen Itza,
Tulum and Coba.
At the end of each day, return to your luxurious room to immerse yourself in
your Jacuzzi, while your partner mixes a drink from the mini bar and enjoy the views together from your private balcony. No matter what beat you drum to, Hard Rock Hotel Riviera Maya is ready to rock your next beach
vacation!
This hotel is All-Inclusive
Features include:
Breakfast, lunch, dinner and snacks
All beverages, including domestic alcoholic and non-alcoholic drinks
Non-motorized water sports
Taxes and gratuities
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.
The Market Type: International Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-4pm;
Dinner - daily, 6pm-11pm Description: International buffet using the freshest
ingredients for breakfast and a themed dinner.
Pizzeto Type: Italian Hours: Daily, 6pm-11pm Description: Experience a world of flavor with a crispy,
brick-oven pizzas, salads, soups and pasta a la carte.
Frida Type: Mexican Hours: Daily, 6pm-11pm Description: Enjoy the sultry flavors of regional cuisine and
a festive atmosphere at this fiery a la carte restaurant.
Ipanema Type: Brazilian Steakhouse Hours: Daily, 6pm-11pm Description: Featuring authentic Rodizio service, this a la
carte restaurant is filled with the passionate flavors of Brazil wrapped in
modern style.
Zen Type: Asian Hours: Daily, 6pm-11pm Description: Serving traditional Asian cuisine like sushi and
stir fry in a chic atmosphere.
Toro Type: Steakhouse Hours: Daily, 6pm-11pm Description: Enjoy premium cuts of steak and a menu of lavish
desserts served a la carte.
Ciao Type: Italian Hours: Daily, 6pm-11pm Description: Savor fine, Italian a la carte specialties in a
calm and charming atmosphere.
Le Petit Cochon Type: French Hours: Daily, 6pm-11pm Description: Serving traditional French-countryside cuisine a
la carte.
All hours subject to change.
BARS/NIGHTLIFE
Sun Bar
Lobby Bar. Serving a premium selection of exotic cocktails and old favorites.
Daily, 10am-1am.
Martini Bar
Serves a classic selection of martinis and top-shelf spirits near the Heaven section. Daily,
10am-1am.
Heaven Bar & Disco
Located near the main lobby and features live DJ entertainment and a fine
selection of international spirits. Daily, 10am-1am.
Rhythm Bar
Pool-side bar. Offering premium cocktails in a relaxing environment in the Heaven section. Daily,
10am-1am.
Juice Bar
Located near the fitness center in the Heaven section, this bar serves the best fruit and vegetable
mixes in the Caribbean. Daily, 10am-1am.
Lobby Bar
Located in the lobby of the Heaven section and offers premium cocktails. Daily,
10am-1am.
Dive Bar
Pool bar. Serves fresh beverages and snacks by the Heaven pool. Daily, 10am-1am.
Float Bar
Pool-side bar. Daily, 10am-1am.
Caffetto
Coffee bar. Open until 11pm.
BEACH
Hard Rock Hotel Riviera Maya is located on a beautiful stretch of white-sand
beach. An inlet cove provides easy access to snorkeling, kayaking and swimming
in the region's famous calm waters.
POOLS
Hard Rock Hotel Riviera Maya features 4 adult-only pools, pool-side bars and plenty of loungers so you can stretch out and work on your tan.
SPORTS/ACTIVITIES
Water
Swimming
Snorkeling
Water Aerobics
Kayaks
Available for an additional charge:
Scuba diving
Deep sea fishing
Land
Tennis
Climbing wall
Tennis
Bicycles
Basketball
Fitness center
Music Lab
INTERNET
Hard Rock Hotel Riviera Maya offers complimentary Wi-Fi access in both guest
rooms and public areas.
SPA SERVICES
The Rock Spa at Hard Rock Hotel Riviera Maya features 75 treatment rooms that
are ready to leave you relaxed and recharged for an additional charge. Services
include:
Massages
Hydrotherapy
Sauna
Steam rooms
Beauty salon
WEDDING/HONEYMOON
Hard Rock Hotel Riviera Maya offers a number of wedding packages that are sure
to make your special day unforgettable. Please contact the resort directly for
more details.
CHILD CARE
Hard Rock Hotel Riviera Maya - Heaven Section is adult-only. Therefore, no child care services are available.
ADDITIONAL INFORMATION
Location
Hard Rock Hotel Riviera Maya is located one hour from Cancun International
Airport (CUN) and about 20 minutes from Playa del Carmen.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 3-night minimum stay is required.
Spring Break
Spring Break groups are not allowed at Hard Rock Hotel Riviera Maya.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
