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El Dorado Royale a Gourmet Inclusive Resort by Karisma

Mexico - Riviera Maya

Our Rating
1-800-880-2177
4 Nights with Air from $799 All-Inclusive
Info Customer Reviews Questions & Answers

Ignite a new flame or rekindle your romance along the sugary shores of Playa del Carmen at El Dorado Royale a Gourmet I ... More

Customer Rating 154 Reviews
Value
 
4.5
Service
 
4.6
Beaches & Pools
 
4.3
Dining Options
 
4.5
Room Comfort
 
4.6
4.6 out of 5
"We have been to a lot of all inclusive resorts before, but this is resort blows them all away. The food is totally amazing, you won't find a buffet here: 3 meals a day, gourmet, 3-4 courses, on top of ..." – Emerenda
162 out of 178 (91%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.6
Beaches & Pools
 
4.3
Dining Options
 
4.5
Room Comfort
 
4.6
4.6 out of 5
"We have been to a lot of all inclusive resorts before, but this is resort blows them all away. The food is totally amazing, you won't find a buffet here: 3 meals a day, gourmet, 3-4 courses, on top of ..." – Emerenda
162 out of 178 (91%) customers would recommend this product to a friend.
Our room Main Pool Villa living. Beautiful Beach Day! View from the pool of our casita view from an umbrella above the beach Don’t know why this is upside down. Notice the concrete offshore. It’s like that the entire length of the beach. Anniversary surprise! From the balcony Infinity Pool Casita Sunrise near smoothie bar Jealous? Love the Swim up Bar! View near lobby Beach
All Customer Reviews
1-4 of 154 reviews. Sort by
September 2, 2018
Great Resort

My fiancé and I traveled to the El Dorado the last week of August 2018. We loved it. We have been to other all inclusive resorts in Mexico, Jamaica, Bahamas and Punta Cana. We have also been on several cruises. This has been our favorite mainly due to the quality and selection of the food. Everything was very good. We also didn't experience any traveler illness that typically has happened when we visit Mexico. The resort staff was extremely friendly and accommodating as were the other guests. The beach does have some rocky areas and seaweed, but not so much as to distract us. There are several sandy shallow areas for enjoying the ocean, snorkeling and fish watching. There are many pools and restaurants too. Free kayaks and snorkel gear at the resort to enjoy. The rooms are a slight bit dated and musty in the bathrooms, but it is especially humid in Mexico. It didn't distract from our experience at all. I hope we can return in the near future. I miss it already!

Great Resort Great Resort
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: West Virginia
Age: 35-44
Travel: 3-6 trips/year

September 1, 2018
A Week in True Paradise

We are finishing out our weeks vacation at El Dorado Royale. And are very sad to be leaving! When arriving we were upgraded to a beach front swim up room! The view is beautiful! The sound of the ocean crashing around us has been so relaxing. Our suite featured a jacuzzi tub, large shower, separate toilet, king size comfy bed, couch, dining table & television. The accommodations are top notch! Outside you have a porch with two chairs, table, hammock & two water loungers. The walk out swimup has been our most favorite of all holidays we’ve had! Such a perfect week! The food here at Royale is wonderful. You have access to 9 restaurants as the hotel is in line with two other Karisma resorts, but we’ve mostly kept to Royale as the choices are very diverse. The room service is also available 24 hours a day and is very good. All cultures of food from Italian to Mexican to beach side cuisine. There are several large swimming pools with beach bars on the property with swim up bars. The resort staff is seriously the best we’ve ever encountered! They treat you like family here. Willing to meet any need you might have. Always remembering your favorites from the previous day. The beach is much nicer here that at El Dorado Seaside, it’s walkable and much larger. We’ve enjoyed a game of beach volleyball every day with other visitors and activity staff. The activity staff are fantastic! Especially Edgar! He keeps things lively and fun! We loved the Michael Jackson show last night. As well as the Drums and Fire show the night before. Most of the live entertainment bands play 70-90s music which is fine, but more current hits would be nice to hear as well. The age range of tourist is 20s-80s! There’s something fun for everyone! El Dorado Royale has been a wonderful relaxing week with some fun and a ton of food mixed in! We highly recommend this resort and it’s staff to anyone looking to take a vacation! We are so glad we’ve chosen to visit and plan to return again soon!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Loami, IL
Age: 25-34
Travel: 1-2 trips/year

August 26, 2018
Best honeymoon ever!!

The workers at El Dorado make you feel so welcome! We did not pass a single worker during our week there that didn't smile and tell us hello! The options for food were outstanding! We were able to eat at all the places and hit our favorite ones twice! We had no trouble getting a cabana on the beach and there was only one time where we had to wait awhile for dinner. But otherwise it was so awesome! They had a bottle of champange delivered to our room when they found out it was our honeymoon! The only down side was the room service took awhile to get delivered, sometimes we waited over an hour. But otherwise everything else was outstanding! The bars were a lot of fun and they had entertainment every night. They also have tequila classes every day at 2:30 which we loved to go to. They also have a lot of different activities going on throughout the week. Like cooking classes, towel folding classes, sand volleyball, water aerobics. Pretty much anything you wanted, they had!! Cheap Caribbean was awesome booking through. They did everything! We were able to find our transportation at the airport very easily and scheduling our excursions was a breeze too! We did the all day excursion at Xe-hal and the sunset cruise. We loved them both, except the trip to Xe-hal was quite long. We got to the park at 8am and the bus didn't leave to take us home until 6pm. So it was a long day to be out in the sun. But my husband and I found some hammocks and napped! The sunset cruise was absolutely worth its money. It was the most beautiful thing we had ever seen!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Missouri
Age: 19-24
Travel: 1-2 trips/year

August 25, 2018
2nd class citizen at a 2nd class resort

The complex is huge and the marketing materials are not accurate. This resort really only has 3 pools for the normal el dorado royale. One of them was under construction with jackhammers part of our stay. Although they were at a maximum of 50% occupied they still put us in a room that overlooked the construction. Of course they offered a “discount” on better rooms for us. If you upgrade to “casitas” you can use other pools and amenities. They undertook some environmental/erosion activity where they dropped huge ugly concrete blocks just offshore. It looks like war rubble along the entire beach. There are no pictures of this in the marketing materials. The bars are good and stock descent alcohol. The food is better than most all inclusive but we did have a couple of bad meals as well. We did eat breakfast one AM and had no one wait on us at all. Although most of the staff is kind, some were a bit rude. I was told that guests are “really only supposed to have one beach towel so that everyone can have one” by a guy sitting around chatting in the bunker by the isla pool. Again, this resort is half full and there were piles of towels. He just wanted to be a jerk. There were a few other interactions like this, it seems like the supervisors are more arrogant than the lower level staff. We took the complimtsry shuttle to Playa Del Carmen. It departed the hotel a half hour late, and was an additional 20 minutes late on the pick-up, so we returned home at 10:50 instead of ten, which left about 20 guests literally sitting on a sidewalk in the dark as all shops had closed and taxis were no longer coming by. This same day 8 dead bodies were found in Cancun - the resort really needs to take their guests security more serious. The concierge inquired about what we were celebrating and said she’s do something special on that night... she did nothing.

Don’t know why this is upside down. Notice the concrete offshore. It’s like that the entire length of the beach.
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Overall Rating: 3
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Ohio
Age: 35-44
Travel: 3-6 trips/year

Room Information

El Dorado Royale, A Spa Resort by Karisma features 681 luxuriously decorated suites. Rooms come equipped with an indoor Jacuzzi, air conditioning, safety deposit box, cable TV, amenity kit, terrace and a minibar with beer, water, soft drinks refilled once a day.

Room Details

Luxury Jacuzzi Junior Suite
Hotel/Studio Unit Details

Swim Up Jacuzzi Junior Suite
Hotel/Studio Unit Details

What's to Love

The resorts boasts a 76,000 sq ft state-of-the-art hydroponic greenhouse so most of the dishes are created with fresh, local and sustainable products.

 

What We'd Change

The grounds of this resort are beautiful but expansive, so pack your comfy shoes or sneakers (you'll need 'em on the tennis court, anyway) for your strolls around this gorgeous property.

 

Why You Should Go

Riviera Maya is one of the most beautiful spots in Cancun - white sands, bright blue water and lots of sunshine.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Shuttle Service
  • Fishing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Wedding Services
  • Sauna
  • Steam Room
  • Parking
  • Archery
  • Soccer
  • Dance Classes
  • Water Polo
  • Ping Pong
  • Scuba Lessons
  • Darts
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • 10 Restaurants
  • Audio-Visual Equipment ($)
  • Yoga
  • Beach Towels
  • Spa Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • 15 Bars/Lounges
  • Business Services ($)
  • Pillow Menu
  • Beach Volleyball
  • Tour Desk
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

El Dorado Royale a Gourmet Inclusive Resort by Karisma

Carretera Puerto Morelos-Paya del Carmen, Fracc IV Lote 15, Fracc III

+52 998 872 8030

Hotel Description

El Dorado Royale a Gourmet Inclusive Resort, by Karisma: All-Inclusive Heaven

Ignite a new flame or rekindle your romance along the sugary shores of Playa del Carmen at El Dorado Royale, a Gourmet Inclusive Resort by Karisma. Voted one of Conde Nast Traveler Readers' "Top 100 Hotels in the World," this adult-only retreat offers a gourmet all-inclusive plan that pampers your palate while you swim in AAA Four Diamond luxury.

Stroll hand in hand with your sweetheart along the resort's secluded sands or get the wedding party together for a swim in the resort's natural, saltwater pool. Looking to achieve the perfect bronze for your wedding? Surrender to the sizzling Mexican sun on a lounger or slide into one of the resort's 12 freshwater pools and make your way to a swim-up bar for a cocktail... and since there are 11 in-pool bars, chances are you won't have to float very far.

Eight gourmet restaurants and snack bars tempt your taste buds with selections like the lobster lasagna from five-star D'Italia, fondue with a view from La Fondue and the Pacific Rim cuisine of Kampai. For a unique show with your meal, head to Fuentes-Culinary Theatre, where flat-screens give guests an inside view of the work of Michelin-trained chefs. When twilight beckons, grab your honeymoon-heartthrob and nestle into a swinging chair with a drink for live music at Las Guacamayas, or sip premium martinis at the stylish Martini Bar. If you're looking for more, there's always a 20-minute cab ride to the heart of Cancun's nightlife.

Before tying the knot at the resort's stunning, beachfront wedding chapel, do away with any pre-vow jitters with a body scrub and a beachfront sky massage in a palapa overlooking the Caribbean. While you're there, take a lesson from the pros, who'll teach you how to give your spouse-to-be a massage when you get back to your Infinity Pool Swim-up Casita Suite. The suite has a private plunge pool that leads to the lazy river, a jetted tub and exclusive perks; we wouldn't blame you if you never left your room. But when you do, be assured paradise is waiting.

This hotel is All-Inclusive
Features include:

  • All meals and snacks a la carte
  • Unlimited local alcoholic beverages and soft drinks
  • 24-hour room service food and drink
  • Taxes and gratuities for all plan inclusions


DINING

This hotel includes unlimited food and drink, but some dining restrictions may apply. Please check with the front desk for details.

Cocotal Restaurant
Type:
International
Hours: Continental Breakfast - daily, 6:30am-7am; Breakfast - daily, 7am-11am; Dinner - daily, 5:30pm-10pm
Description: Cocotal serves a continental breakfast and an international a la carte breakfast, as well as a gourmet dinner. Chef's menu is available.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

D'Italia
Type:
Contemporary Italian
Hours: Daily, 6pm-10pm
Description: Five-star gourmet service, featuring new takes on some all-time favorites, like the lobster lasagna.
Dress code:
Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Kampai
Type: Pacific Rim
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6pm-10pm
Description: Thai-inspired, oceanfront restaurant serving cuisine from India, Vietnam, China and Japan.
Dress code:
Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

La Isla
Type: International
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6pm-10pm
Description: Open-air palapa serving a la carte, international cuisine with a focus on Mediterranean cuisine at dinner. .
Dress code:
Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Jo Jo's Seaside Grill
Type: Caribbean
Hours: Daily, 11am-10pm
Description: Open-air, seaside grill serving Caribbean favorites, from authentic ceviche to traditional fish and chips.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Fuentes - Culinary Theatre
Type: Mexican
Hours: Breakfast - daily, 7am-11am; Dinner - daily, 6pm-10pm
Description: Come and enjoy one of the world's most avant-garde concepts in culinary entertainment. Open kitchen with full cooking show of iron chef level. Our Creative Chef, will take you on a journey filled with exquisite aromas, colors, textures, contrasts and flavors, and the finest selection of ingredients from our greenhouse. The Sommelier, guides you through the magic behind the subtle art of pairing to make this epicurean journey an absolutely memorable Gourmet Inclusive® Experience.
Dress code:
Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

D'Italia Casitas
Type: Italian
Hours: Daily, 6pm-10pm
Description: Serving authentic Italian cuisine in a luxury beachfront setting.
Dress code:
Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Rincon Mexicano
Type: Mexican
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-3pm; Dinner - daily, 6pm-10pm
Description: Serves delicious and authentic Mexican delicacies in a relaxed atmosphere overlooking the gardens.

La Cabana Pizzeria
Type: Snacks
Hours: Daily, noon-5pm
Description: Serves pizzas, burgers and gourmet snacks.

Las Olas
Type: Snacks
Hours: Daily, noon-4pm
Description: Serves fresh salads and sandwiches.

All hours are subject to change.



BARS/NIGHTLIFE

Martinis Lobby Bar
Sip martinis at the sophisticated-chic Martini Bar, which offers a variety of premium vodkas from around the world. Daily, noon-2am.

Las Guacamayas
Relax on one of the swinging chairs while savoring a cold drink. Choose between a variety of beverages (cold Mexican beers, cheladas, exotic cocktails and aged tequila and more) while enjoying live music. Daily, 5pm-2am.

Health Bar
Serving fresh fruit, juices, smoothies and sandwiches. Daily, 8am-4pm.

Beach Bar
Daily, 9am-2am.

Bellinis Bar
Daily, 6pm-10pm.

Swim-up Bars
Daily, 9am-5pm

  • La Isla
  • Las Fuentes
  • Pericos
  • Papagayos
  • Pelicanos
  • Colibri
  • Quetzal
  • Faisanes
  • Albatros
  • Gaviotas Seashore Bar
  • Tucanes


BEACH

Located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean, El Dorado Royale has more than one mile of unspoiled Punta Brava Beach for guests. Beach butlers offers guests everything they need from drinks to magazines to picnic baskets.

POOLS

El Dorado Royale, A Spa Resort features 12 pools, one of which is a natural saltwater pool. A lazy river meanders throughout the resort. The pools include 11 swim-up bars. Pool butlers provide everything from tanning lotion to drinks to picnic baskets.


SPORTS/ACTIVITIES

Water

  • Kayaking
  • Pool volleyball
  • Snorkeling
  • Water aerobics

Available for an additional charge:

  • Wave runners
  • Parasailing
  • Scuba diving trips
  • Deep-sea fishing

Land

  • Air rifle shooting
  • Archery
  • Bike tour
  • Latin dance lessons
  • Tennis
  • Yoga classes


INTERNET

The El Dorado Royale Spa Resort offers Wi-Fi access in both public areas and guest rooms for an additional charge.

SPA SERVICES

Spa Royale is a full-service spa, which is available to guests for an additional fee. The spa offers a wide range of options for individuals and couples. The signature Beachfront Sky Massage is the ultimate for couples. Full beauty salon services are also available. Daily, 7am-9pm.


WEDDING SERVICES

If you've been dreaming to tie the knot in paradise, Karisma's "Always and Forever" wedding package is a great way to say "I do" in bliss. Package includes ceremony decor, services, reception, personal wedding planner and more. Please contact the resort directly for more information.

Honeymoon
The resort is perfect for a honeymoon, with its beach beds, private open-air showers, candlelight dinners on the beach, gourmet restaurants and couples' massages. Contact the resort directly for more information.



ADDITIONAL INFORMATION

Location
El Dorado Royale is located 16 miles or approximately 20 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.

Resort Update
El Dorado Royale has advised that Restaurant La Isla will be undergoing renovations from September 24, 2018 through October 20, 2018 as part of the resort's upgrade process. Additionally, due to an unforeseen issue, the theater will be undergoing preventative maintenance from September 14, 2018 through October 14, 2018. During this time, the entertainment schedule will not be affected as the same level of entertainment will be provided in other areas of the resort. El Dorado Royale does not expect these initiatives to impact the guest experience as all other facilities will remain unaffected.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 9/24 - 12/22
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